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How To Communicate Effectively With Users On A Non-Technical Level
Inevitably, being a technical support contact, you are going to have to speak to a client, whether it's being the first point of contact and they have called you to report a problem, to get more information about a particular problem, or to let them know an issue has been resolved. Unfortunately, in my experience, most technicians do this the absolute wrong way. This article will show you how to be more successful by teaching you the fundementals of communication with people of different skill levels.
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