There are a variety of ways in which we might be inadvertently frustrating our customers and clients. One of the most common involves our policies and procedures, which may be unnecessarily confusing or restrictive. By being alert for situations that put our customers on the defensive and handling those situations gracefully, we can retain our customers' loyalty and avoid driving them away.

Employee evaluation time is often a time of hang-wringing, worry and dread. Done right, however, employee evaluations can be a valuable tool for both managers and workers. Here are some ways to improve the experience for both sides.

Corporate events such as company picnics, holiday parties, or summer bashes include a variety of fun activities. These events often provide employee incentive, and encourage togetherness and communication.

This article provides a background on the types and uses of microfilm for document storage along with its pros and cons. There is also a brief discussion on the options for microfilm conversion to digital images.

We're about to enter the area of medical billing that is like walking through a maze. In this installment we'll cover the GU0 record, fields 26 through 30.

nvisioning the failure of your company can be as important as envisioning its success. There is nothing like winding down a business after catastrophic failure to help you step back and really understand the big picture with remarkable clarity. Why not understand failure so that it never really happens.

There are still thousands of small businesses and individuals who are not using professional looking email addresses. Why do small businesses go to all the expense of getting business cards printed and vehicle decals added with company branding without a website and professional looking email?

It might seem like an easy chore on the surface, but picking out gifts to give corporate clients is actually never as simple as it appears.

It seems incredible, but it is true.

You might think that something as major as a building fire could put a serious dent in the productivity of any office, to put it mildly. Destruction of property equipment, furniture and files are almost certain. How much in terms of assets would be lost and for how long? What about the company’s mission critical data? Could it ever be replaced? Computers (especially the magnetic disks contained within a modern hard disk drive) are very sensitive to heat and critical data is likely to be irretrievable from a machine that has been melted by the high temperatures of a building fire.

Have you ever sat in front of your computer looking for a document – knowing it was there – the question is: “Where?” The answer gets amazingly complicated if the document is an attachment someone sent to you from someone else’s e-mail account!

How credit card fraud hurts business owners.

This article allows you to take charge of your files, rather than the other way around.

How only thinking about money can be detrimental to your business.

Discusses seven pricing pointers you need to be aware of before setting your pricing.

Many people believe that everyone sees the world exactly the same way as they do. This is never true and was the source of much turmoil in Dr. Jacob’s office.

Although there are advantages to selling your own proprietary products and services, there are also drawbacks. For example, the time and investment required to produce your own book, invention, or other product could mean a long delay in receiving profits and cashflow essential to your business survival.