We take our medical billing software for granted. What we don't realize is the nightmares that programmers go through to get this software to us. What follows is a true account of one of those nightmares.

Telecommunications is the lifeline of any business. So every business unit has to maintain a telecommunications network for its multifarious in-house and out-sourced operations—maintaining and expanding its client base, making supplies of finished products, getting raw materials if it is a manufacturing unit, advertising, liaison work with government and other agencies, and engaging lawyers and auditors, distributors, agents, offices and staff in other cities, besides the in-house communication with staff in different departments.