There are a variety of ways in which we might be inadvertently frustrating our customers and clients. One of the most common involves our policies and procedures, which may be unnecessarily confusing or restrictive. By being alert for situations that put our customers on the defensive and handling those situations gracefully, we can retain our customers' loyalty and avoid driving them away.

THE GOLDEN RULE, do you believe in applying it to your cattle deals? And if not do you sleep well at night?

Understanding the motivations of agitators is not too difficult if you look at their behavior and then ask yourself why they are behaving that way. More to the point, what do they get out of it? This article helps you understand their motivations and, more importantly, how to effectively manage their disruptive behavior.

Do you sell Reinforcing Steel/Concrete Bars (Rebar)? Read this article to learn how to finance your business using factoring.

Learn why Affiliate programs are an excellent way to generate residual income for your site here.

There was never such demand for making a strong M&A deal. However, recently, we have witnessed a sharp rise in the number of mergers and acquisitions, both domestic as well as international.

What do governments do with their surplus and/or impounded merchandise? Surplus merchandise is government owned goods that are no longer needed. They may be office furnishings, guns, ships, buildings, office equipment. Also included in surplus merchandise is military equipment, Coast Guard equipment, and fire equipment.

nvisioning the failure of your company can be as important as envisioning its success. There is nothing like winding down a business after catastrophic failure to help you step back and really understand the big picture with remarkable clarity. Why not understand failure so that it never really happens.

Every company follows its own credit policy set by management. For some the credit period offered to the customer is a week while for other organizations it could be as long as a month. Problems start when payments are not forthcoming within the time agreed upon. This is when a company has to initiate the accounts receivable collection.

We all make mistakes in business. The important issue is that we learn from them and apply the lessons in both our online and off-line business activities.

The Employee Time Clock feature could be one of the best return on investments generated by your point of sale system.

Venture capital is a possible source of funding for new relatively unproven enterprises that appear to have promising futures. However, such money is often hard to come by.

JVing is an important part of business. But where do you start and how do you find them. Knowing these answers and being prepared is a key to success.

There has been talk at the Federal Trade Commission of requiring Franchisor’s to give earnings claims in their disclosure documents. The franchise rights groups want it and the consumers need it to help them make a decision.

Are you like me? I like to handle things on my own so I don't even THINK about incorporating help with anything I am working on ... especially my business as a whole.