This article gives 6 key points to great customer service, and allows you to rate yourself and your staff.

This article is a short and punchy list of things that smart business people know or do. It is perfect for people starting in business or for people who find themselves facing challenges in their business. The article is practical and will show you in about 4 minutes, what smart people know to make sure they own a business, not a job!

This article provides a background on the types and uses of microfilm for document storage along with its pros and cons. There is also a brief discussion on the options for microfilm conversion to digital images.

We need to look at the China phenomenon in the context of economic history - it's a wake up call that we must never forget. The customer comes first and unless we become Lean Enterprises we will lose the competition game, not to other nations, but to competitors in business everywhere, including our own back yard.

Hand-held Metal Detectors are designed to safeguard security-sensitive areas like schools, courtrooms, corrections facilities, sports events, businesses, nightclubs, bars and other public areas and events.

Why is the Federal Trade Commission harassing the Franchising Industry? Their new rulemaking ploy to gain notoriety and status is obviously another agency attempt to spotlight themselves in the media to look like they are doing something. This helps the FTC with keeping their large budget going and the tactics of PR and puffery are well known to those industries that are regulated by the FTC.