Please Rate This Article: Middle Managers Behaving Badly - How To Stop This Damaging Your Results
More and more I hear and read about a looming crisis of leadership at the middle management level and the inevitable resulting increase in, poor performance, accidents and production mistakes and hence declining profits.I’m afraid to say these observations are not just rumours. In my own work as a management consultant I’ve noticed a distinct increase in negative behaviours in many middle managers in all sorts of companies.In this short article I’ll explain what I mean by “negative behaviours” offer suggestions on what senior managers can do about it.Over the past four years I’ve noticed the following kinds of behaviours from many middle managers:· Increasingly using harsh, abrupt language: “Don’t be so stupid”. “I don’t care what the problem is just get it fixed”· Becoming more dictatorial (unwilling to listen) “Yes, I know all that now do it this way”· Putting time pressure on people by continually asking when jobs will be completed and why things are taking so long· Losing tempers and insulting others when things go wrong· Unwilling to take the time to read, seek advice and think things out carefully· Creating a them and us culture: “We decide and

Please Rate This Article: Job Interview Basics -- Best Preparation
Thought I'd take a moment or two to review another important pre-interview consideration that could make or break the results of your job interview. I'm speaking of Job Interview Preparation.What's that? Most of us think that when it comes to a job interview, we gather up our resume and references, don our attractive clothing, put on our game face and assume we can present our own skills and know-how to the interviewer or interviewers. After all, they are our skills and know-how, if we can't present them better than anyone else -- who can? Right? Suprisingly enough, you'd be WRONG if you believed that.Having been involved in literally 1000's of interviews over the course of my career, I can promise you that most Applicants cannot logically present their skills and accomplishments, let alone do it in a manner that moves the interview along to a positive conclusion. Oh sure, they can offer up a nice list of things to talk about, things they can do in their respective work environments, and make it sound good too. But for the most part, too often, they neglect the important news... like what you are going to do specifically for the employer with which you are interviewing now. Emplo

Please Rate This Article: Bad Customer Service Turned Around
It’s all in who you know... Or can get to Know!Yesterday I had a customer service issue that warranted my immediate attention. I had ordered a product that I desperately needed that was now about 6 weeks overdue the original back ordered date. I had made numerous calls to both the local and the national vendor over the past few weeks and had received different answers every single time. I had gotten the run around from corporate, from the local vendor, tried to make complaints on line and their server was down, and had left phone messages that had gone unreturned. I had been strung along, lied to and ignored. I was livid by the time I got them on the phone to let me know that it would now be another 10-14 days.I told the woman that I trained in customer service and sales and that I also wrote and spoke nationally about companies. I told her that I was able to get this organization that I’m ordering through to cancel them as a vendor, but that I heard they had been very responsive towards some of the hurricane victims which I applauded. But that their service was unacceptable and that I was appalled they’d let someone fall through the cracks like they did. I asked what they were going to do for m

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