your customer the finest service, you must place yourself in their shoes. If you do this consistently, your webhosting customers will absolutly love you.

2. Be swift to hear, slow to speak.

It's v

In 1998 I began a webhosting company. While I had the technical expertise to succeed, I knew absolutely nothing about customer service, and very little about business. Over the past eight years, I've learned several principles which have greatly enhanced my customer support skills. Interestingly enough, most of what I learned was readily available in the bible. What's amazing is that the precepts contained in a 2000 year old book work amazingly well in the contemporary world of a technology business.

For the edification of others who work in customer relations, I wish to pass on my ten commandments of customer service.

1. Do unto others as you would have them do unto you.

All of us have been customers at one time or another. How do we like to be treated? This rule is simple and essential. In order to give your customer the finest service, you must place yourself in their shoes. If you do this consistently, your webhosting customers will absolutly love you.

2. Be swift to hear, slow to speak.

It's v

everal principles which have greatly enhanced my customer support skills. Interestingly enough, most of what I learned was readily available in the bible. What's amazing is that the precepts contained in a 2000 year old book work amazingly well in the contemporary world of a technology business.

For the edification of others who work in customer relations, I wish to pass on my ten commandments of customer service.

1. Do unto others as you would have them do unto you.

All of us have been customers at one time or another. How do we like to be treated? This rule is simple and essential. In order to give your customer the finest service, you must place yourself in their shoes. If you do this consistently, your webhosting customers will absolutly love you.

2. Be swift to hear, slow to speak.

It's v

000 year old book work amazingly well in the contemporary world of a technology business.

For the edification of others who work in customer relations, I wish to pass on my ten commandments of customer service.

1. Do unto others as you would have them do unto you.

All of us have been customers at one time or another. How do we like to be treated? This rule is simple and essential. In order to give your customer the finest service, you must place yourself in their shoes. If you do this consistently, your webhosting customers will absolutly love you.

2. Be swift to hear, slow to speak.

It's v

ervice.

1. Do unto others as you would have them do unto you.

All of us have been customers at one time or another. How do we like to be treated? This rule is simple and essential. In order to give your customer the finest service, you must place yourself in their shoes. If you do this consistently, your webhosting customers will absolutly love you.

2. Be swift to hear, slow to speak.

It's v

your customer the finest service, you must place yourself in their shoes. If you do this consistently, your webhosting customers will absolutly love you.

2. Be swift to hear, slow to speak.

It's very easy, in the webhosting business, to stop listening to your clients. Let your clients talk to you. Listen to them. Really listen. Ask their advice. Find out what they are looking for, and provide it.

3. Keep your cool.

A wrathful man stirs up strife, But he who is slow to anger allays contention. Your customer may be angry, but you don't have to be. by keeping your cool, you can maintain control of a bad situation.

4. A soft word turns away wrath.

At some point, a hosting client will be upset with you, and may unjustly tear into you. Every instinct in you will tell you to fight back. Don't do it. Speak softly and try to understand why the customer is upset. You'll be amazed how quickly your client will calm down as a result of your soft and soothing tone.

5. A merry heart makes a cheerful co