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  • Casual Articles - Error Messages Matter, Make No Mistake About It

    Evaluating Your Customer
    It is one thing to make a sales presentation, but it is another thing to make a sales presentation without first evaluating your customer. For all you know, you could be selling your customer something that they already have, or something they don’t want, don’t need, or can’t afford.This is why it is so very important to take your customer in, sit them down, make them feel comfortable, and get to know them and what their needs are. Once you have done this, you can then sell them a product based on what their needs are and not what you think they are.On a personal note . . .I learned the importance of evaluating your customer the hard way. A few years ago, I was a branch manager working in a bank branch. One particular
    are critical to the user experience.

    Whose Job is it Anyway?

    In what seems an astoundingly odd move, some sites do not even concern themselves with delivering a proper error message, instead relyin

    The ABC of Mystery Shopping - Be Prepared Before You Venture into Mystery Shopping
    There’s nothing more important when you are about to plunge into a new business than to be prepared. Obtaining information about mystery shopping before you actually become a mystery shopper is crucial for building realistic expectations and maximizing your income as a mystery shopper.Mystery shopping is now more than an amateurish recruitment of secret shoppers to check on consumer service. Mystery shopping has become a legitimate market research tool for evaluating staff performance and developing more effective customer service policies to attract more consumers and realize higher revenues. Organizations such as the Federal Trade Commission for the Consumer, the Mystery Shopping Providers Association, and the Better Business Bur
    So you arrive at a wesbsite and start along your merry way, browsing at will. Suddenly, you are confronted by a curious ‘error’ message, denoted by a big red exclamation mark. OK, so I have made a mistake by not including a valid username. But why is the error message in the bottom left of the page when the field for my username is in the top right?

    At first, I did not even know what the red exclamation mark was telling me until I scoured the page for direction. Sadly, rather than being the only issue, this example is but one of the many error messages which contrive to frustrate online customers and exacerbate the mistake that should be easily rectified.

    On any given website there are usability issues which range from minor to critical. When it comes to proper error messages, what needs to be realized is that they are not just important, they are critical to the user experience.

    Whose Job is it Anyway?

    In what seems an astoundingly odd move, some sites do not even concern themselves with delivering a proper error message, instead relyin

    Internet Banner Advertising Secrets
    When the internet started banner advertising was one of the most popular ways to advertise. However, once this kind of advertising became popular it dramatically reduced its effect. People became blind towards it and click through rates become as low as 0.5%. However many of the top internet marketers still use banner advertising as one of their top producing strategies. You will reap the rewards with internet banner advertising once you know how to apply the correct marketing strategies.One of the challenging aspects of banner advertising is to get people to actually click on your banner. With all the banners looking like adverts people have become oblivious to this. You need to make your banner not look like an advert
    ding a valid username. But why is the error message in the bottom left of the page when the field for my username is in the top right?

    At first, I did not even know what the red exclamation mark was telling me until I scoured the page for direction. Sadly, rather than being the only issue, this example is but one of the many error messages which contrive to frustrate online customers and exacerbate the mistake that should be easily rectified.

    On any given website there are usability issues which range from minor to critical. When it comes to proper error messages, what needs to be realized is that they are not just important, they are critical to the user experience.

    Whose Job is it Anyway?

    In what seems an astoundingly odd move, some sites do not even concern themselves with delivering a proper error message, instead relyin

    Strategic Planning – Planning for Success Using Your Strategic Roadmap
    So what is a business strategic plan? Basically it is a combination of what you want your business to be and a roadmap to get. Here’s how to get your company focused, stable and profitable.1. Company Vision: Start off by deciding your company’s vision. What do you want your business to be to your clients, your competitors and your staff? Describe what you business will look like, what it will sell and to whom.2. Core Values: What will be your company’s core values? How do you want your company to operate in its market? What do want your company to be recognized by? For example The Body Shop built it’s empire on quality, low cost body products, ethically produced from natural products, without testing on
    ntil I scoured the page for direction. Sadly, rather than being the only issue, this example is but one of the many error messages which contrive to frustrate online customers and exacerbate the mistake that should be easily rectified.

    On any given website there are usability issues which range from minor to critical. When it comes to proper error messages, what needs to be realized is that they are not just important, they are critical to the user experience.

    Whose Job is it Anyway?

    In what seems an astoundingly odd move, some sites do not even concern themselves with delivering a proper error message, instead relyin

    So You Need to Have a Website
    You may have (or work for) a small business, run a youth club or other organisation and have decided to (or been asked to) build a website to bring it into the information age. Where do you start?Well, you don’t start by commissioning expensive web consultants to do to the job for you! Consider doing it yourself – or at least part of the work. What you need to do can be divided into three stages.1. Designing your website 2. Build your website using computer software 3. Publish your website via a hosting company (you can host a website on your own computer, but this is an option for the more technically advanced)1. Designing your WebsiteIf you know how to switch on a PC, have experience of using Word and Ou
    easily rectified.

    On any given website there are usability issues which range from minor to critical. When it comes to proper error messages, what needs to be realized is that they are not just important, they are critical to the user experience.

    Whose Job is it Anyway?

    In what seems an astoundingly odd move, some sites do not even concern themselves with delivering a proper error message, instead relyin

    I Couldn't Have Done This By Myself
    The decision to start my own business was a hard one. I went through a lot of doubts, a lot of fears. Required a lot of long hours, and hard work.There were times I wondered what am I doing? What if I fall flat on my face? How long is it going to take to start a profit?You took a temporary back seat to the business start up. You listened patiently as I explained my goals and my dreams and you saw my eyes dance with ideas that you did not let die. You saw the determination and you listened.You listened to all my newbie thoughts and didn't judge or criticize. You gave me your experiences in the business world and applied it to my business.I went through all the newbie stages and you let me learn these things for m
    are critical to the user experience.

    Whose Job is it Anyway?

    In what seems an astoundingly odd move, some sites do not even concern themselves with delivering a proper error message, instead relying on the web or application server to throw up its standard — and uninformative — messages. At best, this seems nonchalant and at worst, entirely ignorant towards the user. It is up to the company to ensure that error messages are both timely and accurate.

    Put simply, and this in no way diminishes the importance of the point, a good error message should tell you three critical things: what went wrong, why it happened, and what, if anything, you can do to fix it.

    Unfortunately for web users, these excruciating experiences which exhibit a fundamental lack of awareness by the site designers are all too frequent. From jargon-laden messages which serve only to confuse to others which go no way to actually explaining where you have strayed, proper error messages appear to be conspicuously absent.

    The Long and Winding Road

    Inconsis

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