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Casual Articles - How to Escape the Normality Trap
Every advertisement revolves round four key points. Knowledgeable copywriters of the past have distilled that four key points into four letters – A-I-D-A or the AIDA formula.A for AttentionAny advertisement has to create that attention. There are different techniques of attention grabbing. Billboards that have half-naked women attract attention, mostly to the skin than to the message of the advertisement.For classified ads, we use one bold headline or title t
LESSON LEARNED: match your
NLP or Neuro Linguistic Programming has both supporters and detractors. Some of the problems associated with NLP revolve around the claims made on its behalf, lack of a clear definition and some people being wary about what appears to be "New Age" snake oil.NLP does suffer from the lack of a single unifying theory that has been scientifically tested. Instead it is a collection of techniques which have a pragmatic approach to producing results. NLP is used for therapy, to i
Not anymore, at least.
Fifty years ago? Maybe.
But this is 2007. Our culture is crowded. It is cluttered. It is LOUD!
Creating products, ideas, philosophies and brands that are normal is like asking customers to find a needle in a stack of needles.
Here’s why this is happening:
1. The Time-Choice Paradox. There’s entirely too much stuff out there. Too many products. Too many blogs. Too many service providers. Too many options. Too many choices. And this trend creates the ultimate irony: with every new choice comes less time in which customers have to make it.
See, several decades ago, people weren’t as rushed. But then again, they didn’t have 97 kinds of energy bars to choose from.
LESSON LEARNED: the competition is fierce. Stand out or get counted out.
2. Changing Expectations. The absolute minimum of customer expectations is radically higher than it used to be. (You can thank the Internet for this one.) Think about it. The luxuries we experience daily were unimaginable fifty years ago: instant access to unlimited information, 24-7 shopping options, overnight delivery (God bless FedEx) and of course, mass-customization.
As such, customers expect to talk to you (not a machine) right now. Oh, and whatever they’re buying, they want it their way - right now. So if you can’t provide those minimum requirements, expect to hear a hearty “Peace out!” from those would-be customers. Because as you learned from #1, there’s plenty of other websites they can go to. Right now.
LESSON LEARNED: match your m
When you are looking to hold an annual general meeting (AGM), there are a variety of things to consider when selecting an appropriate venue to host the gathering. Not only will you be looking for a suitable professional venue to reflect the image and purpose of the company or trust, you will also need to consider the availability of professional and business support services, location and accessibility, comfortable accommodations for meetings that last days rather than a few hou
1. The Time-Choice Paradox. There’s entirely too much stuff out there. Too many products. Too many blogs. Too many service providers. Too many options. Too many choices. And this trend creates the ultimate irony: with every new choice comes less time in which customers have to make it.
See, several decades ago, people weren’t as rushed. But then again, they didn’t have 97 kinds of energy bars to choose from.
LESSON LEARNED: the competition is fierce. Stand out or get counted out.
2. Changing Expectations. The absolute minimum of customer expectations is radically higher than it used to be. (You can thank the Internet for this one.) Think about it. The luxuries we experience daily were unimaginable fifty years ago: instant access to unlimited information, 24-7 shopping options, overnight delivery (God bless FedEx) and of course, mass-customization.
As such, customers expect to talk to you (not a machine) right now. Oh, and whatever they’re buying, they want it their way - right now. So if you can’t provide those minimum requirements, expect to hear a hearty “Peace out!” from those would-be customers. Because as you learned from #1, there’s plenty of other websites they can go to. Right now.
LESSON LEARNED: match your
Real estate signs are considered one of the oldest and best forms of advertising for homes available for sale. Real estate signs are mostly produced using vinyl, which is a long-lasting material available in specific colors. Vinyl graphics and lettering provide real estate signs that are affordable and of good quality. Unique colors can also be specially ordered to make real estate signs more attractive.A large number of national signboard companies provide people with 'co
LESSON LEARNED: the competition is fierce. Stand out or get counted out.
2. Changing Expectations. The absolute minimum of customer expectations is radically higher than it used to be. (You can thank the Internet for this one.) Think about it. The luxuries we experience daily were unimaginable fifty years ago: instant access to unlimited information, 24-7 shopping options, overnight delivery (God bless FedEx) and of course, mass-customization.
As such, customers expect to talk to you (not a machine) right now. Oh, and whatever they’re buying, they want it their way - right now. So if you can’t provide those minimum requirements, expect to hear a hearty “Peace out!” from those would-be customers. Because as you learned from #1, there’s plenty of other websites they can go to. Right now.
LESSON LEARNED: match your
The bursting of the dotcom bubble in the year 2001 was a defining moment in the global web industry. People believed that the web had been given far more significance than it merited, not withstanding that initial glitches are a common feature of all technological revolutions. The shakeouts in fact mark the beginning of new and innovative technology ready to replace the old and the redundant.The concept of "Web 2.0" thus began with a conference brainstorming session betwee
As such, customers expect to talk to you (not a machine) right now. Oh, and whatever they’re buying, they want it their way - right now. So if you can’t provide those minimum requirements, expect to hear a hearty “Peace out!” from those would-be customers. Because as you learned from #1, there’s plenty of other websites they can go to. Right now.
LESSON LEARNED: match your
You see them when you enter hotels, motels and businesses of all types. I'm talking about floor mats with an imprint of the the business' custom logo. They serve a practical purpose. They provide a method for the customer to remove dirt and moisture from their shoes, thus avoiding slips and falls. They also remove dirt at the entrance to your building that would otherwise be spread throughout the building. Additionally, they add a touch of class to the interior entrance and a rec
LESSON LEARNED: match your minimum level of service to the speed and need of the buying culture.
3. Crank it Up. The cool thing about the Internet is not only its capacity to build, encourage and sustain community, but the fact that it gives anyone and everyone a voice. A platform. A soapbox. A forum. Unfortunately, the result is a mass cranking-up of the total volume of our culture. It reminds me of that scene in Spinal Tap when the guitar player keeps explaining that the volume button on his amp actually goes all the way to eleven. It’s just that loud.
Think of it this way. Your downstairs neighbor is playing her music really loud. So you play yours louder to drown it out. Then your upstairs neighbor plays his louder to drown yours out. Then his upstairs neighbor plays his louder to...
You get the point.
LESSON LEARNED: if everyone else is yelling, you must yell louder.
How to Escape the Normality Trap
Now, considering these three cultural shifts – time/choice, expectations and volume – I don’t want you to think that “normal = bad.” Being normal is totally cool.
But, just remember these two things:
1. Companies, people, products and ideas that get noticed get ahead.
2. Companies, people, products and ideas that don’t get noticed
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