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  • Casual Articles - 12 Ways to Use e-Learning for Customer Acquisition and Retention, Part 1

    How to Plan a Career
    On the beginning a little disclaimer -- it’ll be neither a recipe for dummies nor extract from some wise book about self-management. It’ll be rather a small set of advices learnt based on my experience and observations. No theory -- just practice.Know where you’re goingFirst, you have to know generally where you’re heading to -- what you want to do in the long run. You don’t have to be very specific here -- no one expects you’ll exactly know your occupation in the 20-year perspective. However, thing I see so often is young developer, who answers "coding -- that&r
    ic stakeholders' needs. A web-based learning management system can contain several courses, training modules, or repositories of information specifically designed to meet the needs and address the concerns of all the various stakeholders in the decision making process.

    Most of the decision makers involved in business-to-business purchases are busy, executive-level managers. Since the information is web-based, they can access it and do a training module at

    How To Launch a Successful Business
    Many people starting a new business do not give their business or product long enough to be successful. Here are seven quick tips to review to make sure you give your business the right kind of attention and certainly the right kind of launch.Tip Number OneBefore starting, define success for yourself. Is this a side business to get you through the rough times? Is this to eventually be your main pay cheque? Right down a number figure for profit that you expect to reach on a yearly basis sometime in the next three to five years.By doing this, you don't lose sight of the ultimate goal. Business in its own right
    Customer acquisition and customer retention are important issues for any company today. A simple definition of “customer acquisition” is the process of acquiring or obtaining new customers, and/or converting prospects to customers. “Customer retention” is the process of keeping, sustaining, and/or growing the relationship your customers have with your company and its products and services.

    These activities become more involved for business-to-business, value-added, manufacturing, and technology companies that create and distribute complex products and services that require training and specific product knowledge in order to use the product or service effectively. Using e-learning, i.e., a learning management system to deliver web-based training and support for complex products and services has several advantages.

    Customer Acquisition Uses of Web-Based Learning Management Systems LMSs

    1) Educate your prospects on your products and services. One advantage of using a e-learning to deliver product training and support is that the web-based LMS becomes an effective way in which to educate a prospect on your products and services. Sales cycles for complex products and services can take from three to eighteen months or more to make the sale. In business-to-business selling situations, several people at many different levels need to evaluate the product and must be educated on your company's wares before they can come to a decision.

    2) Customize your approach to each of the different stakeholders involved in the sale process. The Chief Financial Officer (CFO) will have a different set of concerns about your products and services than Chief Information Officer (CIO). The user interface layout and content of the web-based learning management system can be customized to each of the specific stakeholders' needs. A web-based learning management system can contain several courses, training modules, or repositories of information specifically designed to meet the needs and address the concerns of all the various stakeholders in the decision making process.

    Most of the decision makers involved in business-to-business purchases are busy, executive-level managers. Since the information is web-based, they can access it and do a training module at

    Media Savvy - How To Lead, Persuade, And Influence
    Media management has become one of the strategic tools for managers and leaders to drive marketing opportunities, communicate key messages, achieve social change or influence Government. Media and Communications Consultant, Thomas Murrell* shares 10 success tips for getting the best from the media.The ability to lead, persuade and influence are integral skills for effective managers. The capability of telling a story that inspires, motivates and informs is an essential part of this process. In an age of convergence in the media and increased scepticism over traditional communication methods, a new breed of managers and leaders
    lue-added, manufacturing, and technology companies that create and distribute complex products and services that require training and specific product knowledge in order to use the product or service effectively. Using e-learning, i.e., a learning management system to deliver web-based training and support for complex products and services has several advantages.

    Customer Acquisition Uses of Web-Based Learning Management Systems LMSs

    1) Educate your prospects on your products and services. One advantage of using a e-learning to deliver product training and support is that the web-based LMS becomes an effective way in which to educate a prospect on your products and services. Sales cycles for complex products and services can take from three to eighteen months or more to make the sale. In business-to-business selling situations, several people at many different levels need to evaluate the product and must be educated on your company's wares before they can come to a decision.

    2) Customize your approach to each of the different stakeholders involved in the sale process. The Chief Financial Officer (CFO) will have a different set of concerns about your products and services than Chief Information Officer (CIO). The user interface layout and content of the web-based learning management system can be customized to each of the specific stakeholders' needs. A web-based learning management system can contain several courses, training modules, or repositories of information specifically designed to meet the needs and address the concerns of all the various stakeholders in the decision making process.

    Most of the decision makers involved in business-to-business purchases are busy, executive-level managers. Since the information is web-based, they can access it and do a training module at

    The Pricing Dynamics of Selling a Business
    How much is my business worth? That depends. Of course it depends on profits, sales, EBITDA, and other traditional valuation metrics. A surprisingly important factor, however, is how you choose to sell it. If I could share with you how you could realize at least 20% more for your business would you read the rest of this article?The way to achieve the most value from the sale of your company is to get several strategic buyers all competing in a soft auction process. That is the holy grail of company valuation. There are several exit or value options. Let's examine each one starting with the lowest which is liquidation value.<
    >1) Educate your prospects on your products and services. One advantage of using a e-learning to deliver product training and support is that the web-based LMS becomes an effective way in which to educate a prospect on your products and services. Sales cycles for complex products and services can take from three to eighteen months or more to make the sale. In business-to-business selling situations, several people at many different levels need to evaluate the product and must be educated on your company's wares before they can come to a decision.

    2) Customize your approach to each of the different stakeholders involved in the sale process. The Chief Financial Officer (CFO) will have a different set of concerns about your products and services than Chief Information Officer (CIO). The user interface layout and content of the web-based learning management system can be customized to each of the specific stakeholders' needs. A web-based learning management system can contain several courses, training modules, or repositories of information specifically designed to meet the needs and address the concerns of all the various stakeholders in the decision making process.

    Most of the decision makers involved in business-to-business purchases are busy, executive-level managers. Since the information is web-based, they can access it and do a training module at

    Boosting Affiliate Income
    All too often affiliates adapt a sort of passive business strategy. Perhaps that's because affiliate don't technically own much of anything or perhaps it's just because they get used to having a company handles everything and pay them. To make more money as an affiliate there are a couple things you can do. These are active steps to building a business. Rather than simply checking stats daily hoping for another click, sale or whatever, these steps will help you grow as an actual business.Step One: NewsletterNo matter what you are an affiliate of, there's always a way to spin a newsletter. Rather than letting your traffi
    the product and must be educated on your company's wares before they can come to a decision.

    2) Customize your approach to each of the different stakeholders involved in the sale process. The Chief Financial Officer (CFO) will have a different set of concerns about your products and services than Chief Information Officer (CIO). The user interface layout and content of the web-based learning management system can be customized to each of the specific stakeholders' needs. A web-based learning management system can contain several courses, training modules, or repositories of information specifically designed to meet the needs and address the concerns of all the various stakeholders in the decision making process.

    Most of the decision makers involved in business-to-business purchases are busy, executive-level managers. Since the information is web-based, they can access it and do a training module at

    Getting the Appointment
    What are you doing now to try and set up an appointment with your prospect? Calling? Is that all? Guess what? Every other salesperson is doing the same thing. They’re trying to get the appointment that could be YOURS!So, what are you going to do about it?Stand out!If you want the prospect to believe that you and your company are different, then you must prove it to them from the beginning! Your initial contact with them should show that you are creative, that you are persistent, and that your business is the better choice for them.Calling your prospects is only one of the many re
    ic stakeholders' needs. A web-based learning management system can contain several courses, training modules, or repositories of information specifically designed to meet the needs and address the concerns of all the various stakeholders in the decision making process.

    Most of the decision makers involved in business-to-business purchases are busy, executive-level managers. Since the information is web-based, they can access it and do a training module at their convenience.

    3) Establish a knowledge base for salespeople, resellers, and partners. A web-based LMS used to deliver training and product support is a great resource and knowledge base for your sales team, resellers, and partners. It can provide a backup for sales people, resellers, and partners that might not have the same level of understanding of your products your field engineers. Your sales executives, resellers, and partners will feel more confident about offering your products and services with a good library of training courses and helps available 24-7 on the web.

    4) Ramp up your new salespeople more quickly and keep them on the road. An e-learning system can be used to train your sales force on your company's products and services. New sales people are able to ramp up more rapidly and start to sell your products and services in less time. With this system, they do not have to lose time off the road to be updated on the latest features and functionality.

    5) Track your prospects as they move through the sales process. Web-based LMSs can track and provide data about your prospects as they move through the stages of the sales process. With a custom reports feature, the LMS allows the sales or marketing manager to go directly to the web to pull the latest reports on all prospect activity.

    6) Harvest other types of information from your market to help your company close business more quickly. In addition to the data collected on your prospects, a web-based learning management system can be used to monitor your sales force or other users' activities. The sales or marketing manager can access web-based reports to see what products the sales force is actually working to sell and deploy. This data can be used for research and development, to plan product initiatives, to obta

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