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  • Casual Articles - Online Reputation Management Begins Offline

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    The woman emailed her experiences to each member of the Bend Moms Club…one of whom included the email with commentary on her Moms Club Blog. The story then exp

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    “Reputation, reputation, reputation! O! I have lost my reputation. I have lost the immortal part of myself…” Cassio from Shakespeare?s Othello

    One Bend, Oregon restaurant owner has discovered the severe online consequences of shoddy offline behavior.

    A member of the Bend Moms Club brought her newborn to Balthazar?s, a local Mexican restaurant. Balthazar?s does not keep highchairs on the premises, ostensibly to discourage parents from bringing the children.

    For many reasons, the woman felt mistreated during her dining experience and wrote a complaint to the owner. The owner called the woman and the conversation ended with the owner yelling obscenities at her over the phone.

    The woman emailed her experiences to each member of the Bend Moms Club…one of whom included the email with commentary on her Moms Club Blog. The story then exp

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    ant owner has discovered the severe online consequences of shoddy offline behavior.

    A member of the Bend Moms Club brought her newborn to Balthazar?s, a local Mexican restaurant. Balthazar?s does not keep highchairs on the premises, ostensibly to discourage parents from bringing the children.

    For many reasons, the woman felt mistreated during her dining experience and wrote a complaint to the owner. The owner called the woman and the conversation ended with the owner yelling obscenities at her over the phone.

    The woman emailed her experiences to each member of the Bend Moms Club…one of whom included the email with commentary on her Moms Club Blog. The story then exp

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    restaurant. Balthazar?s does not keep highchairs on the premises, ostensibly to discourage parents from bringing the children.

    For many reasons, the woman felt mistreated during her dining experience and wrote a complaint to the owner. The owner called the woman and the conversation ended with the owner yelling obscenities at her over the phone.

    The woman emailed her experiences to each member of the Bend Moms Club…one of whom included the email with commentary on her Moms Club Blog. The story then exp

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    ted during her dining experience and wrote a complaint to the owner. The owner called the woman and the conversation ended with the owner yelling obscenities at her over the phone.

    The woman emailed her experiences to each member of the Bend Moms Club…one of whom included the email with commentary on her Moms Club Blog. The story then exp

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    phone.

    The woman emailed her experiences to each member of the Bend Moms Club…one of whom included the email with commentary on her Moms Club Blog. The story then exploded…

    Other local bloggers picked up the story.

    The Bend Newspaper wrote an article about the incident.

    Oregonlive.com in Portland covered the controversy.

    Discussion even overran a mountain-bike forum.

    Balthazar?s now has a serious online reputation management problem. Anyone trying to Google the address / phone number of the restaurant will be faced with multiple first page results stating that the owner is rude, obscene, and makes families with children feel very uncomfortable if they try to dine at his establishment. The fervor of the commentary is so strong that anyone perusing the Google SERPS will likely be dissuaded from dining there.

    Repu

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