Tags |
|
|
Links |
|
|
Casual Articles - Online Business Email Etiquette and Anonymity
Negotiation is a process of trying to arrive at a mutually agreeable conclusion about something. It could be a sales situation; it could be a behavioral contract; it could be a cease fire. Negotiation is basically an agreement. What makes negotiation’s time consuming is that each party involved often has numerous needs that require
This sort of anonymity is ridiculous - if a merchant is so concerned about their privacy, then they should probably look at doing something else for a living. In a transaction that requires pre-sales communication, I want to know who I'm conversing with, I al
It is hard to say how much fraud actually occurs. I don’t expect eBay to put out a report any time soon citing the number of fraud claims that are made each year. There have also been a lot of stories in the press about people having really bad experiences on eBaySo there is an element of risk when making a purchase on eBay
a) not addressing the client by name
b) using a signature without their own name; even just a first name.
Call most (good) companies, and the person answering the phone will give you their name without prompting. Go into most supermarkets or chain stores and whoever is serving you will be wearing a name tag.
Aside from being polite, when staff members identify themselves, it can assist in closing a sale or expediting complaint resolution. Wearing a name tag or giving your name also helps to humanize the shopping experience for the customer.
In the online world, in my opinion, using the 'Team X' or 'Customer Support' type signature without a human name suggests the merchant has something to hide or they really don't give a hoot about me; that I'm so unimportant to their business that I don't even deserve the courtesy of knowing the name of the person who I'm dealing with. Even if they don't care, I'd prefer to at least see an attempt to make an impression that they do.
This sort of anonymity is ridiculous - if a merchant is so concerned about their privacy, then they should probably look at doing something else for a living. In a transaction that requires pre-sales communication, I want to know who I'm conversing with, I al
Wholesale exclusivity can be a highly profitable arrangement for both wholesaler and reseller.Through a wholesale exclusivity arrangement both the wholesaler and reseller make business commitments to each other.There are various forms of exclusivity that can be engaged in, but I would like to focus on the following th
Aside from being polite, when staff members identify themselves, it can assist in closing a sale or expediting complaint resolution. Wearing a name tag or giving your name also helps to humanize the shopping experience for the customer.
In the online world, in my opinion, using the 'Team X' or 'Customer Support' type signature without a human name suggests the merchant has something to hide or they really don't give a hoot about me; that I'm so unimportant to their business that I don't even deserve the courtesy of knowing the name of the person who I'm dealing with. Even if they don't care, I'd prefer to at least see an attempt to make an impression that they do.
This sort of anonymity is ridiculous - if a merchant is so concerned about their privacy, then they should probably look at doing something else for a living. In a transaction that requires pre-sales communication, I want to know who I'm conversing with, I al
It's all very well having a flashy (and expensive) advertising campaign, backed up by a wealth of positive PR, but if your staff are not all pulling in the same direction this could be the biggest leak in your plan.Want a more in-depth guide to internal and customer communications, plus a CD-ROM with software with advice, ad
In the online world, in my opinion, using the 'Team X' or 'Customer Support' type signature without a human name suggests the merchant has something to hide or they really don't give a hoot about me; that I'm so unimportant to their business that I don't even deserve the courtesy of knowing the name of the person who I'm dealing with. Even if they don't care, I'd prefer to at least see an attempt to make an impression that they do.
This sort of anonymity is ridiculous - if a merchant is so concerned about their privacy, then they should probably look at doing something else for a living. In a transaction that requires pre-sales communication, I want to know who I'm conversing with, I al
A business card is a singularly powerful tool for self-advertisement. If lets you market yourself to a very wide audience without the hassle and prohibitive cost of newspaper advertising.When you have business cards printed in bulk, however, be sure to get yourself a business card case. It's crass to distribute your business
This sort of anonymity is ridiculous - if a merchant is so concerned about their privacy, then they should probably look at doing something else for a living. In a transaction that requires pre-sales communication, I want to know who I'm conversing with, I al
Relax. When a reporter makes an unexpected call, you are not obliged to respond immediately. But you should always cooperate - even when your news is bad.The first thing to do is note the reporter's contact details. Ask them to forward story background and questions via email. Reassure the reporter that their inquiry will
This sort of anonymity is ridiculous - if a merchant is so concerned about their privacy, then they should probably look at doing something else for a living. In a transaction that requires pre-sales communication, I want to know who I'm conversing with, I also like to be addressed by my name when I receive a response and I'm sure many other online shoppers feel the same.
It seems our high-tech world is quickly forgetting the basic etiquette that had previously served us so well for so long. It's not something that we needed to lose, and we're socially poorer for it.
I do understand that for staff in some foreign companies, they may not use their names, as they may be difficult for Westerners to decipher; or they may fear we may be prejudiced in dealing with certain ethnic groups. In a foreign exchange school where my partner worked, the Chinese students would “adopt” western names. They made some curious choices, but the point is that it made life a little easier for them as Australians really couldn't get pronounce their real names.
If you're concerned about a xenophobic reaction when dealing with Western clients via email, use a pseudonym - it's very simple; just be sure to remember the one you've chosen.
Remember also that the client has a name too; use it - it's just all a part of common courtesy. That common courtesy can translate into better online sales
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.casualarticles.com/article/62295/casualarticles-Online-Business-Email-Etiquette-and-Anonymity.html">Online Business Email Etiquette and Anonymity</a>
BB link (for phorums):
[url=http://www.casualarticles.com/article/62295/casualarticles-Online-Business-Email-Etiquette-and-Anonymity.html]Online Business Email Etiquette and Anonymity[/url]
Related Articles:
Iran's Stand On Nuclear Weapons Affects International Trade
How to Become a Wedding Planner
How Entrepreneurs Make Money Selling Global Brands On and Off-line
Bookmark it:
|