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  • Casual Articles - Optimising Your From and Subject Fields

    Dealing with Change and Change Management
    How do you deal with change?There is a lot of talk about "change" - how important it is, how we should alter the way we do to things at work and in our personal lives in order to be more effective. Sometimes we even hear how it is essential to change even if just for change's sake.At Impact Factory, we too think that change is important. However we are more interested in the process of change and what the implications of change actually are.We exist within contradiction. On the one hand, we need stability and perform well when we feel secure and established in ou
    n issue does end up in the junk mail box, they will be able to scan and pull it out easily.

    Branding: Additionally, after considerable testing we have also found that what is in the 'Subject' line can affect deliverability. By adding the recipient's name within the subject line, you can improve your deliverability - but only use this if it is applicable i.e the newsletter is from a 'person' rather than a company. We also recommend that where possible you add either the company's name or the name of the Newsletter in the subject line. For example Clickz (www.clickz.com) uses: 'ClickZ E-Mail Marketing: E-Newsletters and the Power of Change' with the 'ClickZ E-Mail Marketing:' being constant in each issue.

    Email ClientShows in 'From' fieldOutlookN

    Lathe Chuck
    The lathe chuck has been an important tool more or less as the antique Egyptians used a simple man-powered lathe to cut designs and forms into wood. Working with the ancient lathes requires two-man task. One person has been engaged in cutting tools to carve or shape the revolving piece of wood. The second person twisted the wood by using a bow and piece of cord or rope to work. Lathe chuck parts have become very dedicated to a variety of wood spinning and also metal functioning tasks and stock. At present, lathes are computer proscribed exactitude machines with limited similarity to
    How important are the 'From' and 'Subject' lines? In short: Very important.

    These are the factors which will decide whether your email gets delivered to the inbox or to the junk mail box.

    From Line

    Generally speaking the 'From' field is used by both the recipient and the spam filters. The recipients uses the 'From' field to determine whether to delete the email whereas the spam filters check to see if the email address has been 'whitelisted' (i.e added to the contacts list) to determine whether to deliver the email to the inbox or not. Some factors to consider:

    • Whitelist. Ask your readers to whitelist your 'From' name. They simple have to add your 'From' name (& the associated email address) to their address books/contacts. This then paves the way for your email to be delivered to their inbox, not their junk mail box. For this reason, you also need to ensure that the email address which is used is the same each month. For this reason, you may decide not to use an individual's email address (as staff can come and go), but a generic address such as newsletter@. Of course, it goes without saying that the reply address (which in many systems, can be the same as the 'From' address or a different address), needs to be attended.
    • Who is the email from? Whether the email should come from a person in the Company or the Company itself is best decided by you. If it is a person, then the person should be identifiable with the recipient - but also believable. It is no use sending a personalized email to a recipient from the CEO of the company if it is obvious that the CEO did not write it. You will lose credibility by doing this. If it is a person, then they need to be accessible - either via email or phone. By sending it from an individual, you are presenting a personal communication, which needs to be supported.
    • If you decide to send it using the Company's name in the 'From' field, then you need to be sure to use 2 words. For example, our newsletter, EzeNews is sent out from 'Ezemail's EzeNews'. The reason for doing this is simple. Email was design to be sent from one person to another and the 'From' field was designed to contain a first name and a surname. And so, spam filters expect there to be 2 words within the 'from' field and can penalize your deliverability of there is only one word within this field.
    • Have procedures in place. If you are off sick or on holidays, and someone else is doing the newsletter for you, have the basics on hand. For instance, last week I received a newsletter which I regularly look forward to, but instead of the familiar From name and subject line, I received it form "website support' (yes, you can guess which department was filling in on this occasion!) - with absolutely no mention of the company's name in either the 'from' field or 'subject' line… it was very nearly deleted.
    Subject Line

    The 'Subject' line is what motivates people to actually open the email. A couple of factors to consider are:

    Consistency: Whatever you decide to do, be consistent. Don't change it every week. Let the readers become familiar with your 'From' name and 'Subject' line, so that even if an issue does end up in the junk mail box, they will be able to scan and pull it out easily.

    Branding: Additionally, after considerable testing we have also found that what is in the 'Subject' line can affect deliverability. By adding the recipient's name within the subject line, you can improve your deliverability - but only use this if it is applicable i.e the newsletter is from a 'person' rather than a company. We also recommend that where possible you add either the company's name or the name of the Newsletter in the subject line. For example Clickz (www.clickz.com) uses: 'ClickZ E-Mail Marketing: E-Newsletters and the Power of Change' with the 'ClickZ E-Mail Marketing:' being constant in each issue.

    Email ClientShows in 'From' fieldOutlookNa

    Looking for the Next Job - Hopefully your Dream Job
    In any discussion about Careers, Job Search or Employment, one always hears this term mentioned - "My current job is not my Dream Job".What is a DREAM JOB? Let us attempt to understand some parameters linked to a Dream Job. Some statements will throw a lot of light on understanding the components that make up a Dream Job.I love my Job - How many times do you hear this? Maybe a lot, maybe not. This is the first parameter or indicator that whatever your role, your company, people you work with, industry you work in - you just love it and hence excel in it.I am pass
    ail to be delivered to their inbox, not their junk mail box. For this reason, you also need to ensure that the email address which is used is the same each month. For this reason, you may decide not to use an individual's email address (as staff can come and go), but a generic address such as newsletter@. Of course, it goes without saying that the reply address (which in many systems, can be the same as the 'From' address or a different address), needs to be attended.
  • Who is the email from? Whether the email should come from a person in the Company or the Company itself is best decided by you. If it is a person, then the person should be identifiable with the recipient - but also believable. It is no use sending a personalized email to a recipient from the CEO of the company if it is obvious that the CEO did not write it. You will lose credibility by doing this. If it is a person, then they need to be accessible - either via email or phone. By sending it from an individual, you are presenting a personal communication, which needs to be supported.
  • If you decide to send it using the Company's name in the 'From' field, then you need to be sure to use 2 words. For example, our newsletter, EzeNews is sent out from 'Ezemail's EzeNews'. The reason for doing this is simple. Email was design to be sent from one person to another and the 'From' field was designed to contain a first name and a surname. And so, spam filters expect there to be 2 words within the 'from' field and can penalize your deliverability of there is only one word within this field.
  • Have procedures in place. If you are off sick or on holidays, and someone else is doing the newsletter for you, have the basics on hand. For instance, last week I received a newsletter which I regularly look forward to, but instead of the familiar From name and subject line, I received it form "website support' (yes, you can guess which department was filling in on this occasion!) - with absolutely no mention of the company's name in either the 'from' field or 'subject' line… it was very nearly deleted.
  • Subject Line

    The 'Subject' line is what motivates people to actually open the email. A couple of factors to consider are:

    Consistency: Whatever you decide to do, be consistent. Don't change it every week. Let the readers become familiar with your 'From' name and 'Subject' line, so that even if an issue does end up in the junk mail box, they will be able to scan and pull it out easily.

    Branding: Additionally, after considerable testing we have also found that what is in the 'Subject' line can affect deliverability. By adding the recipient's name within the subject line, you can improve your deliverability - but only use this if it is applicable i.e the newsletter is from a 'person' rather than a company. We also recommend that where possible you add either the company's name or the name of the Newsletter in the subject line. For example Clickz (www.clickz.com) uses: 'ClickZ E-Mail Marketing: E-Newsletters and the Power of Change' with the 'ClickZ E-Mail Marketing:' being constant in each issue.

    Email ClientShows in 'From' fieldOutlookN

    Schmooze Your Way to Social Success!
    If you are like 99% of the population, you probably get a bit nervous before going to a gathering of people who you don’t know. Why are we humans like that? Aren’t parties and social functions intended to be fun? Aren’t we supposed to relax, enjoy the moment, and feel energized by connecting with new people? Perhaps.But then why is drinking alcohol so popular at parties or at bars?Believe it or not, just knowing that everyone in the room is feeling more or less the same can help you realize that you are not alone in your apprehension. Surely, many people debated wh
    e CEO did not write it. You will lose credibility by doing this. If it is a person, then they need to be accessible - either via email or phone. By sending it from an individual, you are presenting a personal communication, which needs to be supported.
  • If you decide to send it using the Company's name in the 'From' field, then you need to be sure to use 2 words. For example, our newsletter, EzeNews is sent out from 'Ezemail's EzeNews'. The reason for doing this is simple. Email was design to be sent from one person to another and the 'From' field was designed to contain a first name and a surname. And so, spam filters expect there to be 2 words within the 'from' field and can penalize your deliverability of there is only one word within this field.
  • Have procedures in place. If you are off sick or on holidays, and someone else is doing the newsletter for you, have the basics on hand. For instance, last week I received a newsletter which I regularly look forward to, but instead of the familiar From name and subject line, I received it form "website support' (yes, you can guess which department was filling in on this occasion!) - with absolutely no mention of the company's name in either the 'from' field or 'subject' line… it was very nearly deleted.
  • Subject Line

    The 'Subject' line is what motivates people to actually open the email. A couple of factors to consider are:

    Consistency: Whatever you decide to do, be consistent. Don't change it every week. Let the readers become familiar with your 'From' name and 'Subject' line, so that even if an issue does end up in the junk mail box, they will be able to scan and pull it out easily.

    Branding: Additionally, after considerable testing we have also found that what is in the 'Subject' line can affect deliverability. By adding the recipient's name within the subject line, you can improve your deliverability - but only use this if it is applicable i.e the newsletter is from a 'person' rather than a company. We also recommend that where possible you add either the company's name or the name of the Newsletter in the subject line. For example Clickz (www.clickz.com) uses: 'ClickZ E-Mail Marketing: E-Newsletters and the Power of Change' with the 'ClickZ E-Mail Marketing:' being constant in each issue.

    Email ClientShows in 'From' fieldOutlookN

    Apathy and Cynicism Zap Our Spirit
    "The opposite of love is not hate, it's indifference. The opposite of art is not ugliness, it's indifference. The opposite of faith is not heresy, it's indifference. And the opposite of life is not death, it's indifference." — Elie Wiesel, French-American writer and 1986 Nobel Peace Prize winnerJack and Elizabeth are in their mid seventies and love life. They had fulfilling careers and raised three children who now have families of their own. There aren't enough hours in the day for all they like to do. Walking, swimming, traveling, volunteer work, community service club activ
    If you are off sick or on holidays, and someone else is doing the newsletter for you, have the basics on hand. For instance, last week I received a newsletter which I regularly look forward to, but instead of the familiar From name and subject line, I received it form "website support' (yes, you can guess which department was filling in on this occasion!) - with absolutely no mention of the company's name in either the 'from' field or 'subject' line… it was very nearly deleted. Subject Line

    The 'Subject' line is what motivates people to actually open the email. A couple of factors to consider are:

    Consistency: Whatever you decide to do, be consistent. Don't change it every week. Let the readers become familiar with your 'From' name and 'Subject' line, so that even if an issue does end up in the junk mail box, they will be able to scan and pull it out easily.

    Branding: Additionally, after considerable testing we have also found that what is in the 'Subject' line can affect deliverability. By adding the recipient's name within the subject line, you can improve your deliverability - but only use this if it is applicable i.e the newsletter is from a 'person' rather than a company. We also recommend that where possible you add either the company's name or the name of the Newsletter in the subject line. For example Clickz (www.clickz.com) uses: 'ClickZ E-Mail Marketing: E-Newsletters and the Power of Change' with the 'ClickZ E-Mail Marketing:' being constant in each issue.

    Email ClientShows in 'From' fieldOutlookN

    Differentiation Is the Key to Business Success
    "America has believed that in differentiation, not in uniformity, lies the path of progress. It acted on this belief; it has advanced human happiness, and it has prospered." — Louis D. Brandeis, United States Supreme Court Justice, (1856-1941)Just as the United States has enjoyed success through differentiation, your business will prosper when you distinguish yourself from the competition. In fact, it is the foundation upon which buzz is built.When we started our marketing firm, we turned down the first business that wanted to hire us because neither the company nor it
    n issue does end up in the junk mail box, they will be able to scan and pull it out easily.

    Branding: Additionally, after considerable testing we have also found that what is in the 'Subject' line can affect deliverability. By adding the recipient's name within the subject line, you can improve your deliverability - but only use this if it is applicable i.e the newsletter is from a 'person' rather than a company. We also recommend that where possible you add either the company's name or the name of the Newsletter in the subject line. For example Clickz (www.clickz.com) uses: 'ClickZ E-Mail Marketing: E-Newsletters and the Power of Change' with the 'ClickZ E-Mail Marketing:' being constant in each issue.

    Email ClientShows in 'From' fieldOutlookName or Email addressOutlook ExpressName or Email addressGmailNameHotmailNameYahooNameEudoraNameExciteNameAOLEmailAs you can see in the above table, AOL is the only email client which does not show the 'From' name, but only displays the email address. If you have a high percentage of AOL recipients you may want to consider adding the Brand name within the subject line.

    By implementing some or all of the above suggestions I am sure you will be able to improve deliverability of your e-newsletter! Good luck!

    Copyright Kath Pay 2005

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