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Casual Articles - Avoiding Buyer Complaints on eBay Is Easy
If you are reading this article you are living breathing proof that a wacky headline draws attention*. Unless someone is forcing you to read this.Maybe someone is holding your eyelids open and forcing you to stare at this article. But you don't have to READ it. You could just let your eyes go out of focus. Try it.Or maybe they have a gun to your head and are making you read it out loud. In that case... YOU STUPID GUN MAN! I HATE YOU! STOP MAKING ME READ THIS OR I COULD GET ANGRY!If you have made it this far, your captor obviously has a good sense of humor.Maybe you should hire HIM to write your headlines. He just might be crazy enough to
Also, eBay allows you to state in the options where you ship to. Make sure you choose the "United Kingdom Only" option.
(3) Justify the postage costs and make sure they are stated
Nothing annoys a buyer more than winning an item and then being charged what they see as too much for postage.
eBay's stand on postage is that you can charge a reasonable fee which covers the postage and packing charge as well as any "handling fee".
The p
If you read an article and you have the expertise, and you either agree or disagree, send in a rebuttal; you will find that this is the easy way to get into print.Getting your name into print is not as difficult as it first seems. You do not need to write the original article. You can scan newsletters and look for articles in your field, then write a rebuttal or make a comment and send it in to the editors. If they feel you have something valuable to say, they will print your words and credit you, publishing who you are as well (and often contact information as well).Once you have done a few rebuttals and comments on hot topics, your name will b
Follow the points below and you will protect yourself against complaints and potentially messy refund/return situations.
(1) Be completely honest in your description
This is the most important defence against complaints. If you have listed every possible problem, glitch or blemish on your product in the description in clear terms, the buyer will not have much reason to complain.
Also, if they complain to eBay, you can simply point eBay to the description and they will see you pointed out the problem.
If you are selling a DVD and it has slight scratches on the disk, say so.
If you are selling a porceline doll and it has a hairline fracture on the bottom, inform potential bidders in the description.
Hiding problems with your item will results in problems. There is no point selling an item, packaging it carefully and shipping it to the buyer quickly only for them to return it within days for a refund. You've wasted their time, your own time and your own money sending it to them.
A simple sentence in the description will avoid problems and can be a reference point to alert any complaining buyers to.
For example:
I recently listed an 8 VHS video set on eBay but tape 5 was almost unwatchable. To cover myself I simply added the following to the description:
"PLEASE NOTE: Tape 5 of this set is not in very good condition, it was shipped in this way and a replacement could not be sought. Most of the tape has bad audio and it is hard to pick up what [the presenter] is saying although the picture is fine. All of the other 7 videos are in excellent condition. Please do not bid if this is a problem."
If the buyer complains now, I can point him back to this text in the listing (which, by the way, was written in red text so it stood out!)
(2) Make it clear where you can ship to
If you are selling in the UK and do not want to ship abroad, make it perfectly clear that you only ship to the UK.
i.e. put in the description "UK bidders only please. Sorry but I cannot ship this item outside the UK"
Also, eBay allows you to state in the options where you ship to. Make sure you choose the "United Kingdom Only" option.
(3) Justify the postage costs and make sure they are stated
Nothing annoys a buyer more than winning an item and then being charged what they see as too much for postage.
eBay's stand on postage is that you can charge a reasonable fee which covers the postage and packing charge as well as any "handling fee".
The pr
In order to fully understand the nature of an IT auditor’s work, it is best that you learn the fundamental of IT auditing i.e.: -What is IT Audit? What is the scope of an IT Audit? Why perform IT audit? IT Risks What is IT Audit?IT = Technology (system/process/method) to produce the information required by the users.Information = Data that has been processed to suit the user requirementsAudit = assurance and consulting activitiesIT Audit is just another branch of audit. It is basically an assurance and consulting activities designed to add value and improve the I
Also, if they complain to eBay, you can simply point eBay to the description and they will see you pointed out the problem.
If you are selling a DVD and it has slight scratches on the disk, say so.
If you are selling a porceline doll and it has a hairline fracture on the bottom, inform potential bidders in the description.
Hiding problems with your item will results in problems. There is no point selling an item, packaging it carefully and shipping it to the buyer quickly only for them to return it within days for a refund. You've wasted their time, your own time and your own money sending it to them.
A simple sentence in the description will avoid problems and can be a reference point to alert any complaining buyers to.
For example:
I recently listed an 8 VHS video set on eBay but tape 5 was almost unwatchable. To cover myself I simply added the following to the description:
"PLEASE NOTE: Tape 5 of this set is not in very good condition, it was shipped in this way and a replacement could not be sought. Most of the tape has bad audio and it is hard to pick up what [the presenter] is saying although the picture is fine. All of the other 7 videos are in excellent condition. Please do not bid if this is a problem."
If the buyer complains now, I can point him back to this text in the listing (which, by the way, was written in red text so it stood out!)
(2) Make it clear where you can ship to
If you are selling in the UK and do not want to ship abroad, make it perfectly clear that you only ship to the UK.
i.e. put in the description "UK bidders only please. Sorry but I cannot ship this item outside the UK"
Also, eBay allows you to state in the options where you ship to. Make sure you choose the "United Kingdom Only" option.
(3) Justify the postage costs and make sure they are stated
Nothing annoys a buyer more than winning an item and then being charged what they see as too much for postage.
eBay's stand on postage is that you can charge a reasonable fee which covers the postage and packing charge as well as any "handling fee".
The p
I was chatting with a couple of friends, all of us are either copy writers or graphic designers…or both….in the advertising industry, so, naturally, our conversations leaned towards the topic. This one particular friend who works in an American advertising firm is now an Art Director, so, needless to say, he considers himself a notch higher than us mere freelancers and employees. After all, he is the one person who decides on the direction of a whole advertising campaign. He is also in-charge of a couple of large International brands of products. And during this conversation, he told me about this story that inspired me. He says that branding is so important to a p
A simple sentence in the description will avoid problems and can be a reference point to alert any complaining buyers to.
For example:
I recently listed an 8 VHS video set on eBay but tape 5 was almost unwatchable. To cover myself I simply added the following to the description:
"PLEASE NOTE: Tape 5 of this set is not in very good condition, it was shipped in this way and a replacement could not be sought. Most of the tape has bad audio and it is hard to pick up what [the presenter] is saying although the picture is fine. All of the other 7 videos are in excellent condition. Please do not bid if this is a problem."
If the buyer complains now, I can point him back to this text in the listing (which, by the way, was written in red text so it stood out!)
(2) Make it clear where you can ship to
If you are selling in the UK and do not want to ship abroad, make it perfectly clear that you only ship to the UK.
i.e. put in the description "UK bidders only please. Sorry but I cannot ship this item outside the UK"
Also, eBay allows you to state in the options where you ship to. Make sure you choose the "United Kingdom Only" option.
(3) Justify the postage costs and make sure they are stated
Nothing annoys a buyer more than winning an item and then being charged what they see as too much for postage.
eBay's stand on postage is that you can charge a reasonable fee which covers the postage and packing charge as well as any "handling fee".
The p
It was early evening late in March, 2004 when my office telephone rang. When I picked up the receiver it was a young man with whom I was involved in times past in network marketing businesses. I knew by instinct why he was 1calling me, and I didn't want any part of another network marketing business. I had failed often enough, but my mother raised me right, and I didn't hang up on him.I was only half listening to him when he said his product was liquid. That made me sit up and take notice. I absolutely did not like liquids. As a child when I had a cold the doctor had to prescribe cough medicine in pill form. My caller further told me it was not
If the buyer complains now, I can point him back to this text in the listing (which, by the way, was written in red text so it stood out!)
(2) Make it clear where you can ship to
If you are selling in the UK and do not want to ship abroad, make it perfectly clear that you only ship to the UK.
i.e. put in the description "UK bidders only please. Sorry but I cannot ship this item outside the UK"
Also, eBay allows you to state in the options where you ship to. Make sure you choose the "United Kingdom Only" option.
(3) Justify the postage costs and make sure they are stated
Nothing annoys a buyer more than winning an item and then being charged what they see as too much for postage.
eBay's stand on postage is that you can charge a reasonable fee which covers the postage and packing charge as well as any "handling fee".
The p
For many professionals (consultants, designers, architects, etc.), presentations are a key aspect of the sales cycle that can't be ignored. Let’s face it, you’ve got a lot riding on how you look, what you say, and the way you answer questions. In order to get more new clients, you must become a master of the art of a quality presentation.A successful presenter is one who comes across as confident, creative, and convincing. Here are some key features of a winning presentation:1. Be prepared: Know your subject intimately. Be ready to answer questions and describe the benefits to your client in detail. Well in advance, brainstorm your client's potential
Also, eBay allows you to state in the options where you ship to. Make sure you choose the "United Kingdom Only" option.
(3) Justify the postage costs and make sure they are stated
Nothing annoys a buyer more than winning an item and then being charged what they see as too much for postage.
eBay's stand on postage is that you can charge a reasonable fee which covers the postage and packing charge as well as any "handling fee".
The problem with this is that a buyer will not be happy to have an extra ?5 or so "handling fee" added on to compensate for your troubles. Any normal eBay buyer wants to pay the exact postage cost and no more. If the parcel turns up with a ?4 stamp printed on it and they paid ?10 they will not be happy.
State and justify your exact postage costs. If you don't clearly tell potential bidders how much postage and packing is, don't be surprised if they neglect to bid on your item.
(4) Let bidders know how long it will take to post the item
Another problem with eBay and the world today is that everyone is in a rush. People expect goods to arrive next day.
Complaints can be lowered (and feedback improved) if you let the buyers know, in the description, when you are likely to post the item and how long it will take to arrive at the buyer's location.
e.g. "After payment I will despatch as soon as possible, usually the next working day so you should take possession of the package within 48 hours."
(5) Don't shill bid or use underhand tactics
Shill bidding is using someone else's account to ramp up the price of your own auction. It is relatively easy to detect if you are shill bidding and it usually results in negative feedback and suspension/banning from eBay. Don't trick your buyers, it isn't worth it.
(6) Respond to buyer questions quickly and politely
If a buyer asks you a question after the auction ends, respond quickly and be polite. When using email it is hard to convey emotions and a quick response may seem rude or "stand off-ish". Remember your manners and add a quick line to your replies such as:
"Thanks for your question, please do not hesitate to contact me with any further queries".
(7) Act professionally at all times
Some people like to complain. Before firing off a reply email, write it but do not send it.
Wait a few hours until you have calmed down and write a polite response asking the buyer what you can do to help or resolve the situation.
You may be forced to offer a refund and in this case, it may be easier to simply refund the money and relist the item rather than argue.
If you are forced to leave negative feedback, try to wait until
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