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Casual Articles - Ebay Selling And Post Selling Checklist
Customer service is the pits, you say. You are not alone. One of the biggest gripes from consumers today is the poor service they receive at the hand of service providers. You need not be victimized by lousy service nor do you have to move heaven and earth to get what you want. Let's take a look at four options you can take to get the results that you want and deserve!Uncooperative Telephone Personnel: Chances are if you have a complaint or a problem with a product, you will have to contact that company's Customer Service department. When calling, if you find a cooperative and caring individual, consider yourself fortunate. If you do not succeed in finding a cooperative and caring individual or the information that you receive from them is unacceptable, simply hang up and call back. More than likely you will get a person with a different attitude and a better answer. This works particularly well with insurance companies who have large customer service s
1. Time planning and Mental-Scheduling. Determine what to do at what time. As said above, be rigid. Procrastination is dangerous and will make you a failure. Set time to search for and procurement of merchandise, shipping of goods, posting your sales and purchases day books, balancing your accounts and bank statements. You need to give time to attend to customers’ questions.
2. Make use of tools available. Some are provided by eBay free while you buy others. There are some good books which you must buy and read depending on your budget. These tools are dealt with in another article.
3. As your eBay business expands, you may not be able to cope with every aspect of the operation: the procurement, sales, book-kee
Last week we discussed the importance of performing an autopsy on a dead business. No, I haven't been watching too many of those wonderfully graphic, TV forensic investigation shows. The reason I recommend you do a business autopsy is to uncover the exact reasons why the business died. This is valuable information that can not only heal feelings of personal failure, but also better prepare you for the pitfalls of business should you ever take the plunge again.Starting a business is never easy and the odds of your success or failure are about even money. The fact is, approximately half of all small businesses fail within the first four years. And a large percentage of those failures occur within the first year. These are the statistics that keep many entrepreneurs awake at night. Like Sisyphus, always pushing that boulder to the top of the hill only to have it tumble back to the bottom each time, you never know when you're going to lose your grip on your busine
I will now tell you what you should do before, during and after each trading effort at eBay so that you will be classified among the few that are successful on the wealth-creating mega-market forum. Even if you are a newbie, these tips are good for you!
PRE-SALES PLANS
Note the following points when making your plans:
Ensure that your plans are written.
Keep your plans where you can see it daily.
Your plans must be measurable so that you will be able to evaluate your result
You may need to change some of your plans. But, you must be as rigid as possible. Those who change their plans frequently hardly achieve anything in business and even in life.
1. Determine the scope of your eBay operation. Is it full-time or part-time? The number of hours you can devote to this business in a week will impinge on this plan. Are you currently employed full time or part time? Do you want to gradually replace your current job with eBay business?
2. How much are you ready to invest in your business? The scope of your business will be affected significantly by this factor.
3. When you have determined how much you will invest in the business vis-?-vis the scope, you will now plan your costs, revenue and profit margin. Your cost must take care of the following: inventory supplies, equipments and software, administration, marketing, staffing, online payment-processing (credit card, Paypal, Stormpay), eBay fees, etc.
4. Determine which goods you are going to deal in. This decision is also very crucial since it will affect how much you will expect from your customers. The profitability of your venture will also be largely determined by the product you sell.
5. Will your business be carried out on the cyberspace and from your home? Or you will operate from a rented store. This will be affected by the scope as well.
6. Another vital plan is pricing your goods. Once you have determined what to sell, you must determine how much to sell. Your pricing decision will influence your sales volume as well as profitability. In determining the price, the costs itemised above are taken into cognisance.
7. Risk-bearing plan is another area of consideration which is very vital. Your willingness to take risk will determine which pricing policy you will adopt. A low starting price encourages bidding but may lead to selling the item at a price lower than what you really want while or fixed price option and your product will either be sold or not at the fixed price. You can also set a low starting price with a Reserve Price. Buyers are not shown what the Reserve Price is, and if it is not met, you are not obligated to sell the item. However, a Reserve Price may discourage bidding in much the same way as a high starting price. Hence, before you start on eBay at all, sit down and make these plans.
You will find some indispensable materials for success on my website - http://www.hothomebizonline.com
WHAT TO DO DURING SALES.
When you have taken the pre-sales decisions, there is the need for you to make necessary decisions during selling operations. Some of the decisions are as follows:
1. Time planning and Mental-Scheduling. Determine what to do at what time. As said above, be rigid. Procrastination is dangerous and will make you a failure. Set time to search for and procurement of merchandise, shipping of goods, posting your sales and purchases day books, balancing your accounts and bank statements. You need to give time to attend to customers’ questions.
2. Make use of tools available. Some are provided by eBay free while you buy others. There are some good books which you must buy and read depending on your budget. These tools are dealt with in another article.
3. As your eBay business expands, you may not be able to cope with every aspect of the operation: the procurement, sales, book-keep
Here's something on the internet that's a godsend: free online bookkeeping courses. Do you think bookkeeping is confusing? If you're like me, you can balance a checkbook or household budget just fine, but when you start trying to figure out assets and liabilities, it gets confusing. It might be easier if they used minus signs instead of parentheses to indicate negative amounts. Or if they didn't add liabilities. But it is what it is, and, if you have a home business, you can screw things up badly if you can't keep your books right.When you have a home business, you are usually the sole proprietor, CEO, CFO, secretary and workforce. You don't have the money to hire a bookkeeper and you don't have the time to take bookkeeping classes. Thank goodness for free online bookkeeping classes. You can learn the basics by taking a free online class.The one disadvantage of free online bookkeeping classes is that they are independent study for your own pers
Your plans must be measurable so that you will be able to evaluate your result
You may need to change some of your plans. But, you must be as rigid as possible. Those who change their plans frequently hardly achieve anything in business and even in life.
1. Determine the scope of your eBay operation. Is it full-time or part-time? The number of hours you can devote to this business in a week will impinge on this plan. Are you currently employed full time or part time? Do you want to gradually replace your current job with eBay business?
2. How much are you ready to invest in your business? The scope of your business will be affected significantly by this factor.
3. When you have determined how much you will invest in the business vis-?-vis the scope, you will now plan your costs, revenue and profit margin. Your cost must take care of the following: inventory supplies, equipments and software, administration, marketing, staffing, online payment-processing (credit card, Paypal, Stormpay), eBay fees, etc.
4. Determine which goods you are going to deal in. This decision is also very crucial since it will affect how much you will expect from your customers. The profitability of your venture will also be largely determined by the product you sell.
5. Will your business be carried out on the cyberspace and from your home? Or you will operate from a rented store. This will be affected by the scope as well.
6. Another vital plan is pricing your goods. Once you have determined what to sell, you must determine how much to sell. Your pricing decision will influence your sales volume as well as profitability. In determining the price, the costs itemised above are taken into cognisance.
7. Risk-bearing plan is another area of consideration which is very vital. Your willingness to take risk will determine which pricing policy you will adopt. A low starting price encourages bidding but may lead to selling the item at a price lower than what you really want while or fixed price option and your product will either be sold or not at the fixed price. You can also set a low starting price with a Reserve Price. Buyers are not shown what the Reserve Price is, and if it is not met, you are not obligated to sell the item. However, a Reserve Price may discourage bidding in much the same way as a high starting price. Hence, before you start on eBay at all, sit down and make these plans.
You will find some indispensable materials for success on my website - http://www.hothomebizonline.com
WHAT TO DO DURING SALES.
When you have taken the pre-sales decisions, there is the need for you to make necessary decisions during selling operations. Some of the decisions are as follows:
1. Time planning and Mental-Scheduling. Determine what to do at what time. As said above, be rigid. Procrastination is dangerous and will make you a failure. Set time to search for and procurement of merchandise, shipping of goods, posting your sales and purchases day books, balancing your accounts and bank statements. You need to give time to attend to customers’ questions.
2. Make use of tools available. Some are provided by eBay free while you buy others. There are some good books which you must buy and read depending on your budget. These tools are dealt with in another article.
3. As your eBay business expands, you may not be able to cope with every aspect of the operation: the procurement, sales, book-kee
Are you miserable at your job (or what you are doing) but go anyway to earn a living? Do you feel you are unable to use your talents and are doing things that are stressful? Do you find yourself in a career rut? Wouldn’t you rather be in your ideal income position and “Go to Play” everyday? Most people spend approximately 35% to over 67% of their waking hours working. Being unhappy for so much of the day makes it difficult to enjoy the rest of your waking hours. Think how your life will turn around when you are actually enjoying your "work." In your ideal career you will be doing what you love and be so good at it that you will produce considerable value which will attract more rewards (including money) than you need.Does this sound impossible? Well it isn’t. Here are 9 secrets to get the career you will really enjoy.Secret #1 Focus on you first, before looking at a careerMost people have followed the same trial and er
4. Determine which goods you are going to deal in. This decision is also very crucial since it will affect how much you will expect from your customers. The profitability of your venture will also be largely determined by the product you sell.
5. Will your business be carried out on the cyberspace and from your home? Or you will operate from a rented store. This will be affected by the scope as well.
6. Another vital plan is pricing your goods. Once you have determined what to sell, you must determine how much to sell. Your pricing decision will influence your sales volume as well as profitability. In determining the price, the costs itemised above are taken into cognisance.
7. Risk-bearing plan is another area of consideration which is very vital. Your willingness to take risk will determine which pricing policy you will adopt. A low starting price encourages bidding but may lead to selling the item at a price lower than what you really want while or fixed price option and your product will either be sold or not at the fixed price. You can also set a low starting price with a Reserve Price. Buyers are not shown what the Reserve Price is, and if it is not met, you are not obligated to sell the item. However, a Reserve Price may discourage bidding in much the same way as a high starting price. Hence, before you start on eBay at all, sit down and make these plans.
You will find some indispensable materials for success on my website - http://www.hothomebizonline.com
WHAT TO DO DURING SALES.
When you have taken the pre-sales decisions, there is the need for you to make necessary decisions during selling operations. Some of the decisions are as follows:
1. Time planning and Mental-Scheduling. Determine what to do at what time. As said above, be rigid. Procrastination is dangerous and will make you a failure. Set time to search for and procurement of merchandise, shipping of goods, posting your sales and purchases day books, balancing your accounts and bank statements. You need to give time to attend to customers’ questions.
2. Make use of tools available. Some are provided by eBay free while you buy others. There are some good books which you must buy and read depending on your budget. These tools are dealt with in another article.
3. As your eBay business expands, you may not be able to cope with every aspect of the operation: the procurement, sales, book-kee
How do you personally define success? High income? Substantial net worth? A fine home? Peer recognition?On a personal basis, there are likely almost as many definitions of success as there are people in the world.In marketing, though, there are just four measurable elements of success:Profitability, Market Share, Customer Satisfaction and Customer Retention.Profitability requires little explanation. The very reason businesses exist is to make a profit, or generate more revenue than they pay out. Profitability may be increased by reducing overhead and the cost of goods sold—or by increasing the price to the buyer.But prices can only be raised so much. Per the laws of price elasticity, as prices rise, unit sales tend to decline, as does Market Share; which brings us to our next measure of marketing success.Market Share, as a measure of success, is important to marketers since the greater the share, the more stable the brand’s p
7. Risk-bearing plan is another area of consideration which is very vital. Your willingness to take risk will determine which pricing policy you will adopt. A low starting price encourages bidding but may lead to selling the item at a price lower than what you really want while or fixed price option and your product will either be sold or not at the fixed price. You can also set a low starting price with a Reserve Price. Buyers are not shown what the Reserve Price is, and if it is not met, you are not obligated to sell the item. However, a Reserve Price may discourage bidding in much the same way as a high starting price. Hence, before you start on eBay at all, sit down and make these plans.
You will find some indispensable materials for success on my website - http://www.hothomebizonline.com
WHAT TO DO DURING SALES.
When you have taken the pre-sales decisions, there is the need for you to make necessary decisions during selling operations. Some of the decisions are as follows:
1. Time planning and Mental-Scheduling. Determine what to do at what time. As said above, be rigid. Procrastination is dangerous and will make you a failure. Set time to search for and procurement of merchandise, shipping of goods, posting your sales and purchases day books, balancing your accounts and bank statements. You need to give time to attend to customers’ questions.
2. Make use of tools available. Some are provided by eBay free while you buy others. There are some good books which you must buy and read depending on your budget. These tools are dealt with in another article.
3. As your eBay business expands, you may not be able to cope with every aspect of the operation: the procurement, sales, book-kee
I've spent the last three years working towards actually earning money online. In most of that time period though, the money has been leaving my wallet faster than it has been coming into my wallet."EARN MONEY FAST OPPORTUNITIES"In my first year online, I tried all kinds of "earn-money-fast opportunities" --- everything from MLM to turnkey websites. I hate to admit this, but if I didn't make any money the first couple of months after I had signed up for one of these programs, I just gave up and moved on to the next opportunity.Then I would begin the whole process all over again. I found a new site that promised to all who joined, that they would earn a lot of money fast, and they would earn their money without hard work.I know the truth now, it was just another line of bulls**t!!!!Twelve months later, all I had to show for my first year online, was many wasted hours and lots of wasted money.THE MAKING OF
1. Time planning and Mental-Scheduling. Determine what to do at what time. As said above, be rigid. Procrastination is dangerous and will make you a failure. Set time to search for and procurement of merchandise, shipping of goods, posting your sales and purchases day books, balancing your accounts and bank statements. You need to give time to attend to customers’ questions.
2. Make use of tools available. Some are provided by eBay free while you buy others. There are some good books which you must buy and read depending on your budget. These tools are dealt with in another article.
3. As your eBay business expands, you may not be able to cope with every aspect of the operation: the procurement, sales, book-keeping, payment-processing, inventory, etc. You may need to hire few hands. Although you may automate your business with the use of various tools mentioned above, yet, you will need some employees sooner or later.
4. Guard against fraud. Although this is not rampant with eBay, yet, you must guard against the following situations:
a. Non-paying bidder. Send a reminder to him to know if he has a legitimate reason for not responding. You will now file unpaid item alert. After 10 days of trying to resolve things with your buyer/bidder, you can request a Final Value Fee Credit. A refund will be credited to your account within 48 hours.
b. Bid-Shielding. This occurs when a bidder/buyer is protecting a low bid by intentionally using a secondary User ID to place an exceptionally high bid that is pulled away at the last second—report it to eBay's investigations department.
c. Ensure that you have received payment and it has cleared before shipping an item.
d. Track your shipment and deliveries. Some might dubiously claim that the item was not received. You must have a proof of delivery.
e. Check and evaluate your bidder’s feedback rating. If a buyer has a bad record, you might call him on the phone to ascertain his seriousness on the current item.
AFTER SALES PROCEDURES
After sales services are known to be crucial for effective feedback mechanism. You must be accessible to your buyers after you have shipped the item and the payments have been cleared. The buyer may want to ask one or two questions concerning the product, may want to make one comment on the other on the item purchased.
Feedback is imperative to the eBay user, according to Joseph Sinclair, author of eBay the Smart Way: Selling, Buying and Profiting on the Web's #1 Auction Site: "If a buyer is purchasing an expensive item, maybe over $100, they'll definitely look at the feedback of the seller first. If it's not good, many people won't bother bidding."
These are tips for good feedback and good after sales bidders relationship. Avoid cover up. Use the listing description to expose the quality of the item being sold. Take a picture of the item and tell the bidder of any defects on the item.
Make sure you ship the item securely. Use a secure shipping organisation with good track record and reputation.
Check buyers feedback. Respond to them since this can be insurance and testimonials for future dealings.
Withdraw negative feedback. If you bag a negative feedback, you may work it out with the buyer to withdraw it. eBay recently put in place a procedure whereby this could be easily effected.
Refer un-resolvable problem to Square Trade. If a problem does arise, try to contact the buyer directly to resolve the problem. Those who can't work out their disagreements can also turn to Square Trade, a fee-based third-party arbitration system. Square Trade acts as a mediator in situations where negative feedback has been given and will help resolve conflicts, often resulting in negative feedback being removed.
Want more, visit the author’s site.
About the Author.
James Ojo is a prolific and seasoned author of many online articles.
He is the President of Hot Home Business Online.
http://www.hothomebizonline.com
http://business.hothomebizonline.com
e-mail: admin@hothomebizonline.com
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