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Casual Articles - Conference Call Etiquette - The Do's and Don'ts of Multi-Way Phone Conversations
Want to drastically cut the workload in your business, reduce the emotional drain to nearly nothing, and inject more pleasure into your work day?Here's a secret -- check your client list.Got customers who often call you in the middle of thenight with emergencies (real or imagined)?Or demand you work every weekend to keep their rocksout of the fire?Or consistently pay late, though they refuse to waitfor your services?Well, here's the executive summary: troublesome clients will -- if you le
Do set up the meeting in advance and communicate the dial in number, passcodes and other information. “Spring forward, fall back” is something to keep in mind for your timezone crossing colleagues. Don
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Here are my favourite conference call experiences;
· a barking dog drowns out the key discussion point, bad enough, but the owner then starts shouting at his pet.
· a thirsty caller uses the hold button whilst slipping out to get a drink, unaware hold music starts playing to everyone on the call.
· a talkative colleague uses the mute button to moan about the call, stopping you answering the question from the senior manager you are trying to impress.
Obviously I would discourage all these career limiting behaviours, so what are the do’s and don’ts of effective conference calls?
Do get comfortable with the fact you will be talking in front of a group and receiving no visual cues or feedback.
Do use the right phone in a quiet, undisturbed room.
Don’t use cell phones or phones that pick up background noise. Calling from an open plan office is the equivalent of having a conversation in a nightclub. If you really can’t find a quiet room, use the mute button until you are required to speak.
To avoid a Homer Simpson style “Doh” moment, do learn to use the mute button and other phone technology. Your intelligent contributions mean nothing if no one can hear them.
Do set up the meeting in advance and communicate the dial in number, passcodes and other information. “Spring forward, fall back” is something to keep in mind for your timezone crossing colleagues. Don’
Library cubicles are independent study rooms for individuals. They are meant for individuals who need to spend more time in reference work. The cubicles are a calm and quiet place to go through available study material.In colleges and universities, library cubicles are specially made for graduate students and faculty members. It can be used by those individuals doing research work and handling special projects. With limited number of cubicles, individuals need prior permission from library members to make use of the cubicles. There is n
· a barking dog drowns out the key discussion point, bad enough, but the owner then starts shouting at his pet.
· a thirsty caller uses the hold button whilst slipping out to get a drink, unaware hold music starts playing to everyone on the call.
· a talkative colleague uses the mute button to moan about the call, stopping you answering the question from the senior manager you are trying to impress.
Obviously I would discourage all these career limiting behaviours, so what are the do’s and don’ts of effective conference calls?
Do get comfortable with the fact you will be talking in front of a group and receiving no visual cues or feedback.
Do use the right phone in a quiet, undisturbed room.
Don’t use cell phones or phones that pick up background noise. Calling from an open plan office is the equivalent of having a conversation in a nightclub. If you really can’t find a quiet room, use the mute button until you are required to speak.
To avoid a Homer Simpson style “Doh” moment, do learn to use the mute button and other phone technology. Your intelligent contributions mean nothing if no one can hear them.
Do set up the meeting in advance and communicate the dial in number, passcodes and other information. “Spring forward, fall back” is something to keep in mind for your timezone crossing colleagues. Don
Being a trustworthy professional in business today might seem obvious, but not always followed. This represents 95% of your business success.If you have a retail store that is a clean store, make sure the doors and windows are clean, make sure the store front looks good. Enforce that your employees stay clean and the shelves and floor are clean.If it's a service company, make sure your service technicians are wearing clean work clothes, their trucks are clean, and salesmen should be well groomed and punctual. Everything a
Obviously I would discourage all these career limiting behaviours, so what are the do’s and don’ts of effective conference calls?
Do get comfortable with the fact you will be talking in front of a group and receiving no visual cues or feedback.
Do use the right phone in a quiet, undisturbed room.
Don’t use cell phones or phones that pick up background noise. Calling from an open plan office is the equivalent of having a conversation in a nightclub. If you really can’t find a quiet room, use the mute button until you are required to speak.
To avoid a Homer Simpson style “Doh” moment, do learn to use the mute button and other phone technology. Your intelligent contributions mean nothing if no one can hear them.
Do set up the meeting in advance and communicate the dial in number, passcodes and other information. “Spring forward, fall back” is something to keep in mind for your timezone crossing colleagues. Don
Nearly 30 years ago, I was a guest panelist at a seminar about “Writing for Profit.” -- All day long,the speakers had told the attendees all about how to submit their written works to editors and publishers ... what to expect in a publisher’s contract ... how to prepare a writer’s proposal ... primarily focusing on how to “sell” what the attendees had written.At the end of the seminar, a panel of five “successful writers” ... including me ... was introduced, with a list of each writer’s works and their individual accomplishments given.
Don’t use cell phones or phones that pick up background noise. Calling from an open plan office is the equivalent of having a conversation in a nightclub. If you really can’t find a quiet room, use the mute button until you are required to speak.
To avoid a Homer Simpson style “Doh” moment, do learn to use the mute button and other phone technology. Your intelligent contributions mean nothing if no one can hear them.
Do set up the meeting in advance and communicate the dial in number, passcodes and other information. “Spring forward, fall back” is something to keep in mind for your timezone crossing colleagues. Don
If there is one skill that can get you far in life no matter what it is you wish to achieve or better yourself at, it's the skill of being able to communicate efficiently. It don't matter whether you wish to get ahead in the business world or develop a lasting and meaningful relationship; good communication skills are a must and are the key to your success. Here are some tips to help you develop your communication skills.Developing good communication skills is more than just being able to talk or the contents of what you
Do set up the meeting in advance and communicate the dial in number, passcodes and other information. “Spring forward, fall back” is something to keep in mind for your timezone crossing colleagues. Don’t work out time differences on your fingers – check on the internet or even phone a colleague in that country and ask what time it is!
Do start the meeting absolutely on time; don’t reward latecomers’ bad behaviour by waiting for them. Take a role call at the start of the meeting, highlighting the missing attendees. Go on, get tough, people will love you for it!
Do treat the conference call as if it were a meeting. You know the routine; prepare and circulate an agenda, take notes ya-de-ya-de-ya.
Do get each caller to say hello and introduce themselves. Even though you may never meet in person, it’s a good relationship builder and gets the shyest of people to at least say their name.
Don’t assume everyone recognises your voice. Unless you are dis-respecting the boss and want to stay incognito, say your name before you speak. This is particularly important for the poor soul taking meeting notes.
Do make use of guest speakers. Invite a special or important guest and get them to say a few words at the beginning of the meeting. No one will know they slipped out after five minutes and you’ll get the benefit of undivided attention and best behaviour.
Don’t allow the topic to wander. Be an iron fist in a velvet glove – polite but firm if people talk too long or over each other. If your callers are at home sitting in their
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