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    Customer Service Tips - Serving Without Burnout
    Customer service is essential for the success of your business. Yet many small businesses or solo-shops crash and burn because they confuse customer service with customer tyranny. They imagine that serving customers means giving into endless demands.If you're troubled by customer service issues, try this exercise, an adaptation of Byron Katie's "Work" to business issues.Write down the statement, "I have to satisfy all my customers all the time, and that means..."EXAMPLE: "I have to satisfy all my customers, and that means that I need to accede to all of their requests. Since I can't possib
    s and content. You should offer both web awards (for free) and certificates (for small fee) to winners for the best results.

    Web Advertisement Program

    I feel that this is a great way to capitalize on the blank space of ones website. It is greatly over looked by the masses of small business. No, web advertisement isn’t just for big corporations like Wal-Mart, Best Buy, and others. Even the smallest business can make a decent profit off of another businesses advertisement. Ex. If your office is in a strip mall than turn to the bus

    My View - Leading by Team Management Approach
    As I am writing a course module on project management leadership for the project management online courses recently, I retrieved one of the viewgraphs I used to present in a seminar back in 2003 and as I read along I found how these points are still relevant to leaders who wish to lead by Team Management Approach and hence this article.The viewgraph reads as follow:Team Management Lead with Confidence and Trust  One Body One Big Family  Clear Role / Authority / Responsibility  Understanding Work Flow & Work Processes – Enhance CommunicationWhether building your business a new web site or expanding your old one there are 5 key web features that every business should look into. In this article, which will be the first of a six part series, we will briefly go over each of these features. The features listed below are just five of the techniques that I have either used in the past or am currently using as of the writing of this article.

    Each of these features suggests ways to increase traffic to your site, acquire more sales leads, and even turn a profit. Will this information make you wealthy? Not necessarily, to be straightforward with you: I'm giving you the hammer. Whether you build a doghouse or a castle is up to you. My suggestion: Think BIG! Isn’t it about time?

    Referrals Program

    An excellent way to obtain new customers or clients is through a referral program. Offer your existing clients a discount or a percentage when they refer a friend. I personally offer a program for both my current customers and a standard program available to anyone. For every referral they send me that turns into a project I pay the referrer a percentage of the sale. The clich? it takes money to earn money is the idea here, but then again, the money you make will be a profit off of what the referrer makes you. It’s a way to give back to current customers and a way to gain new ones. Its also a good way to add to your sales efforts without having to hire an employee.

    Awards Program

    Web awards is also a great way to gain “cold” leads. In order to enter the program they must submit their information and website (which is a must) to you. The best way to gain these leads is to not target a broad market but rather your niche and industry. Ex: If you are a web designer you could offer: Best Web Site Awards, Web Excellence Awards, and also Best (category) Web Site (i.e.: Best Business, Personal, Non Profit, etc.) Web awards make a statement that says "I worked hard to create this”. They reward skill, effort, and enthusiasm while supplying the recipients with formal recognition. They acknowledge the hard work and dedication that each applicant has put into constructing their web sites and content. You should offer both web awards (for free) and certificates (for small fee) to winners for the best results.

    Web Advertisement Program

    I feel that this is a great way to capitalize on the blank space of ones website. It is greatly over looked by the masses of small business. No, web advertisement isn’t just for big corporations like Wal-Mart, Best Buy, and others. Even the smallest business can make a decent profit off of another businesses advertisement. Ex. If your office is in a strip mall than turn to the busi

    Does Your Strategic Plan Include Revenue Goals Per Employee?
    Recent reports showed that business owners are getting squeezed between higher employee benefits and lower employee productivity. Factor in a less qualified workforce and the U.S. businesses are in real jeopardy.Many organizations look at numerous factors when constructing a strategic plan. However, very few look at revenue per employee. This statistic is necessary when looking at where and how to grow the bottom line. Did you know that average revenue generated per U.S. employee was around $100,000?Now, look at your most recent P&L statement. Take your total revenues and divide by your number
    ion make you wealthy? Not necessarily, to be straightforward with you: I'm giving you the hammer. Whether you build a doghouse or a castle is up to you. My suggestion: Think BIG! Isn’t it about time?

    Referrals Program

    An excellent way to obtain new customers or clients is through a referral program. Offer your existing clients a discount or a percentage when they refer a friend. I personally offer a program for both my current customers and a standard program available to anyone. For every referral they send me that turns into a project I pay the referrer a percentage of the sale. The clich? it takes money to earn money is the idea here, but then again, the money you make will be a profit off of what the referrer makes you. It’s a way to give back to current customers and a way to gain new ones. Its also a good way to add to your sales efforts without having to hire an employee.

    Awards Program

    Web awards is also a great way to gain “cold” leads. In order to enter the program they must submit their information and website (which is a must) to you. The best way to gain these leads is to not target a broad market but rather your niche and industry. Ex: If you are a web designer you could offer: Best Web Site Awards, Web Excellence Awards, and also Best (category) Web Site (i.e.: Best Business, Personal, Non Profit, etc.) Web awards make a statement that says "I worked hard to create this”. They reward skill, effort, and enthusiasm while supplying the recipients with formal recognition. They acknowledge the hard work and dedication that each applicant has put into constructing their web sites and content. You should offer both web awards (for free) and certificates (for small fee) to winners for the best results.

    Web Advertisement Program

    I feel that this is a great way to capitalize on the blank space of ones website. It is greatly over looked by the masses of small business. No, web advertisement isn’t just for big corporations like Wal-Mart, Best Buy, and others. Even the smallest business can make a decent profit off of another businesses advertisement. Ex. If your office is in a strip mall than turn to the bus

    The Office Romance: Ooh La La or Oh No No?
    Connie and Joe are inseparable. They exchange knowing glances over their morning cup of coffee. They share the morning paper - he grabs the Sport section while she thumbs through Business. Connie playfully bumps Joe’s shoulder as they pass each other in the hall. Connie and Joe are coworkers. To See or Not to See According to Vault, a media consulting service, 58% of polled office workers have witnessed extramarital affairs in the workplace, 38% have dealt with unwanted sexual advances, and 20% have dated a subordinate. These numbers are up all across the board from
    project I pay the referrer a percentage of the sale. The clich? it takes money to earn money is the idea here, but then again, the money you make will be a profit off of what the referrer makes you. It’s a way to give back to current customers and a way to gain new ones. Its also a good way to add to your sales efforts without having to hire an employee.

    Awards Program

    Web awards is also a great way to gain “cold” leads. In order to enter the program they must submit their information and website (which is a must) to you. The best way to gain these leads is to not target a broad market but rather your niche and industry. Ex: If you are a web designer you could offer: Best Web Site Awards, Web Excellence Awards, and also Best (category) Web Site (i.e.: Best Business, Personal, Non Profit, etc.) Web awards make a statement that says "I worked hard to create this”. They reward skill, effort, and enthusiasm while supplying the recipients with formal recognition. They acknowledge the hard work and dedication that each applicant has put into constructing their web sites and content. You should offer both web awards (for free) and certificates (for small fee) to winners for the best results.

    Web Advertisement Program

    I feel that this is a great way to capitalize on the blank space of ones website. It is greatly over looked by the masses of small business. No, web advertisement isn’t just for big corporations like Wal-Mart, Best Buy, and others. Even the smallest business can make a decent profit off of another businesses advertisement. Ex. If your office is in a strip mall than turn to the bus

    Office Chairs The Options Are Endless
    Are you a truly traditional kind of person of is the modern style more your thing? This is something to ask yourself when shopping for your office chair. With all of the options out there, it is easy to find something to suit your tastes perfectly. Most people know that your office environment and workspace are a direct reflection on yourself as a worker or employer and each touch is important. Your office chair can really make a statement, and it should. Leather would be the most popular choice of upholstery with the most offerings in the executive line. The high end executive models offer top gra
    est way to gain these leads is to not target a broad market but rather your niche and industry. Ex: If you are a web designer you could offer: Best Web Site Awards, Web Excellence Awards, and also Best (category) Web Site (i.e.: Best Business, Personal, Non Profit, etc.) Web awards make a statement that says "I worked hard to create this”. They reward skill, effort, and enthusiasm while supplying the recipients with formal recognition. They acknowledge the hard work and dedication that each applicant has put into constructing their web sites and content. You should offer both web awards (for free) and certificates (for small fee) to winners for the best results.

    Web Advertisement Program

    I feel that this is a great way to capitalize on the blank space of ones website. It is greatly over looked by the masses of small business. No, web advertisement isn’t just for big corporations like Wal-Mart, Best Buy, and others. Even the smallest business can make a decent profit off of another businesses advertisement. Ex. If your office is in a strip mall than turn to the bus

    Do the People in Your Organisation Dress For Success?
    What really amazes me, with all the personal and professional development seminars people attend, from executives in corporate world, business owners and employees alike, very little investment has been made into the way they look ... personal image.Perception is RealityI'm no image consultant, however I have been to a couple of different ones to try and improve my appearance. Not from a vanity perspective, but to look as good as possible.Wouldn't you prefer to do business with someone who looks confident and credible? Whether we like it or not people will pass judgement on you within a fe
    s and content. You should offer both web awards (for free) and certificates (for small fee) to winners for the best results.

    Web Advertisement Program

    I feel that this is a great way to capitalize on the blank space of ones website. It is greatly over looked by the masses of small business. No, web advertisement isn’t just for big corporations like Wal-Mart, Best Buy, and others. Even the smallest business can make a decent profit off of another businesses advertisement. Ex. If your office is in a strip mall than turn to the businesses in this area and say “Hello I’m So and So, I run the whatever company two stores down. I have a web site and I was wondering if you’d would like to purchase advertising space on my site.” Don’t charge $150 a month if you only get ten or fifteen visitors a month. That’s just bad business. Instead be honest and charge $20 a month and $50 for a quarter (three months) for less than 2500 visitors per month. I personally only charge $50 per month and $125 per quarter. But I get between 3000 and 5000 visitors per month. Think about it, why charge exorbitant prices when you can on average fit two or more ads per page? With only five pages that is around $500 per month.

    Give A Way Program

    This is another program that takes money to make money. Generally; it only takes a small investment to create a large return in either money or prospective customers. The choice is yours. You can do this program like a raffle and charge to enter (this way you make a small fee per registration) or let people enter for free (and make cold leads). As for what to give away it can be your products or services, or something related to a holiday like a dozen roses sent to the winners choice of recipient for Valentines Day. If you do something like the roses DO NOT put your name or business on the dozen roses. Send it to the recipient in the winners name. Things like that go a long way.

    Web Search

    The web search feature is another way to gain not only leads but too possibly make a profit. It does make it easier for your visitors to find things on your site, and when used for that purpose only it is not necessary for smaller sites only larger one. There are other reasons to offer a search engine though. This type of feature can make you money or make prospective customers through inclusion. You can charge an inclusion fee if the overall goal is to make immediate money. I think you can make more money by gaining leads from the inclusion though. Just think about it. They must enter their personal information for verification purposes and must enter their web site (which is a valuable resource of research information about a company that you can turn

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