Increasingly Public bodies are looking to leverage the internet to enable their operations and push more of the processing to the point of contact with the customer. This enables a more efficient and cost-effective model to be put in place which allows resources to be reassigned to activities which deliver additional value. This increased level of activity and demand in this sector means that even more attention needs to be paid to ensuring that the correct levels of Project Governance and Best Practice are in place.

What is meant by e-Government

e-Government can be described as the use of technology to improve the delivery of services and information to government customers and partners. e.g. citizens, business citizens, suppliers, employees, regulators, other government agencies, EU, etc. There are seven main benefits for e-enabling an organisation:

1. Improved Customer Service - e-Government allows organisations provide a better level of service in terms of availability and convenience, and it will allow government offer new services to customers that were previously not feasible.
2. External Cost Benefits - The availability of services and information on-line will lead to large savings for Government. Many organisations have seen 5 to 100 fold savings by putting self-service applications on-line.
3. Internal Cost Benefits - Much of the benefit of electronic government accrues from translating internal business processes to an online environment thereby significantly reducing costs.
4. Focus - The moving of transactions on-line allows organisations become more strategically focused and result in citizens getting value for money.
5. Improved Decision Making - Managers will have a wealth of transaction and customer information that will support them in their decision making and allow them make more informed decisions.
6. Collaboration - Many government services and processes are cross agency. Internet technologies allows different departments/sections manage and provide services and processes in a se
   Search Tools
   Business-to-business and business-to-consumer firms are slow to adopt local search tools into their Internet strategy. About half of all search-engine users utilize search engines to find local products and services. By far, the most-common search phrase is “industry” plus “location.” With so few sellers doing local search-engine marketing, new local customers are there for the taking.It is not enough for SEM’s to know all the latest and greatest techniques and trends. Technical proficiency alone will not convince companies with traditional sales and marketing models to establish new budget categories and launch untested programs. For that to happen, SEM’s need to: Focus the client on local search; Build interest with local search success stories;
   that even more attention needs to be paid to ensuring that the correct levels of Project Governance and Best Practice are in place.

   What is meant by e-Government

   e-Government can be described as the use of technology to improve the delivery of services and information to government customers and partners. e.g. citizens, business citizens, suppliers, employees, regulators, other government agencies, EU, etc. There are seven main benefits for e-enabling an organisation:

   1. Improved Customer Service - e-Government allows organisations provide a better level of service in terms of availability and convenience, and it will allow government offer new services to customers that were previously not feasible.
   2. External Cost Benefits - The availability of services and information on-line will lead to large savings for Government. Many organisations have seen 5 to 100 fold savings by putting self-service applications on-line.
   3. Internal Cost Benefits - Much of the benefit of electronic government accrues from translating internal business processes to an online environment thereby significantly reducing costs.
   4. Focus - The moving of transactions on-line allows organisations become more strategically focused and result in citizens getting value for money.
   5. Improved Decision Making - Managers will have a wealth of transaction and customer information that will support them in their decision making and allow them make more informed decisions.
   6. Collaboration - Many government services and processes are cross agency. Internet technologies allows different departments/sections manage and provide services and processes in a s
      Setting Up Appointments When You Need A Career Change
      The key is to job hunt smarter not harder. There is no point spending all day applying to over 50 companies and get so frustrated at the end of the day because non of the employers have responded to your applications.Don't join the rat race. Many are called but few are chosen. Why join the many when you can be among the few chosen ones without joining the crowd.A bird at hand is better than 10,000 in the forest. You can always use that one bird to catch the many thousands in the forest because birds of the same feather flock together.The same applies to the job market. Why apply for the thousands of jobs on job boards when you can use a contact person to attract or be introduced to many other key contacts that could help you attain the
      es, EU, etc. There are seven main benefits for e-enabling an organisation:
      1. Improved Customer Service - e-Government allows organisations provide a better level of service in terms of availability and convenience, and it will allow government offer new services to customers that were previously not feasible.
      2. External Cost Benefits - The availability of services and information on-line will lead to large savings for Government. Many organisations have seen 5 to 100 fold savings by putting self-service applications on-line.
      3. Internal Cost Benefits - Much of the benefit of electronic government accrues from translating internal business processes to an online environment thereby significantly reducing costs.
      4. Focus - The moving of transactions on-line allows organisations become more strategically focused and result in citizens getting value for money.
      5. Improved Decision Making - Managers will have a wealth of transaction and customer information that will support them in their decision making and allow them make more informed decisions.
      6. Collaboration - Many government services and processes are cross agency. Internet technologies allows different departments/sections manage and provide services and processes in a s
         Change Management at the Unit Outlet Management Level
         Most MBA classes concentrate on change management at the Corporate Board Room and CEO levels and yet for every corporate board of directors there might be hundreds or even thousands of outlets and subdivisions. Change Management cycles are equally as important to same store sales, company profits and efficiencies at the unit level.If the team members and management at the store outlet level do not work together then the store is not efficient, sales slack and the system crumbles. If on the other hand at the store level everything is running smoothly at all stores then the Corporate Board Members look like geniuses, take all the credit, retire on the Golf Course and write a management book.Indeed the corporate level folks are partly to thank o
         savings for Government. Many organisations have seen 5 to 100 fold savings by putting self-service applications on-line.
      7. Internal Cost Benefits - Much of the benefit of electronic government accrues from translating internal business processes to an online environment thereby significantly reducing costs.
      8. Focus - The moving of transactions on-line allows organisations become more strategically focused and result in citizens getting value for money.
      9. Improved Decision Making - Managers will have a wealth of transaction and customer information that will support them in their decision making and allow them make more informed decisions.
      10. Collaboration - Many government services and processes are cross agency. Internet technologies allows different departments/sections manage and provide services and processes in a s
          What's Black and Yellow and Read All Over?
          It could be a month old banana with an interesting label, but it’s not. It happens to be the Yellow Pages and it’s actually been around well over 100 years since it started out as a pamphlet of local business listings in Wyoming. If you’re typical, you use them to find something at least once a week, according to national statistics. If not, you still know where to find them in your home or office, when the need does arise. So, what’s the big deal about the Yellow Pages, anyway?Well, if you are in business and have, or are considering, an ad, what do you really know about this unusual media? Let’s look at that last statement. Most media are creative and use a variety of tactics to entice you to buy, from discounts, special services and characters or
          sult in citizens getting value for money.
      11. Improved Decision Making - Managers will have a wealth of transaction and customer information that will support them in their decision making and allow them make more informed decisions.
      12. Collaboration - Many government services and processes are cross agency. Internet technologies allows different departments/sections manage and provide services and processes in a seamless way to citizens.
      13. Revenue Generation - Some government organisations will be in a position to develop new revenue generation services that weren't previously possible. For example, the US federal Government generates more sales online than one of the leading online marketplaces.
      Considerations for Project Governance

      Understanding the value-add of e-Government-based initiatives is now becoming even more important. Therefore technology needs to be viewed as a function that should enable the organisation to deliver services efficiently and effectively. Functionality such as Grant Management; Case Management; Document Tracking and Workflow are increasingly relevant to most e-Government initiatives.

      Stakeholder involvement from the earliest stages are critical and Project Managers must be able to communicate effectively with a variety of interest groups, many of which are geographically dispersed.

      Ensuring that the requirements (and expectations) are fully articulated and captured is absolutely critical. Knowing the limitations of technology while understanding cost-benefit is also important as some processes may well be better left uncomputerised.

      Avoiding Pitfalls and Taking Corrective Action

      It may be an obvious statement but Projects MUST be run as projects. This means that the correct levels of resourcing, governance and sponsorship need to be in place on BOTH sides. Many project failures in the past have often been due to over-reliance on the supplier to deliver the project, almost without the involvement of the public body (beyond the tendering and procurement process).

      Issues and risks