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Casual Articles - Great Online Businesses Have Great Customer Service
Anyone who has had children in daycare during the past 15 years has heard the term ‘listening ears.’ Children are asked to put theirs on all the time. Interestingly, we forget that rule as adults.What ears do you listen with? To your co-workers, clients, prospects, family, friends? When it comes to the sales process, this can be a minefield. Too many salespeople have their focus in the wrong place and therefore, their listening ears aren’t on. They are usually thinking about the next question they want to ask, or the next point they want to make.The problem with this is that they miss important information. Not only do they not hear vital information, but they leave their prospect with th
3.) Keep your customers up to date with an Automated Sales Process. You can easily take the time to set up auto responses to customers to make purchases. An auto response lets them know you have received their order and plan to get it to them soon. You can also request they join your email list, or simply thank them for doing business with you. Using an automated process keeps you free to do other things concerning your business and your customers remain feeling satisfied that things are going smoothly.
You can use automated emails to generate more sales. Aside from feeling good and wanting to come back at another time, you can help enti
There's an old saying that goes, "You have to give to get." Well, I don't know if the word, have is 100% accurate, but what I do know is that it surely makes things a lot easier. Try this exercise: Put something small, perhaps a coin or other small object in your hand. Now, hold onto it as tight as you can. What do you notice? The fact is that if anyone wanted to give you something, you would be in no position to accept it because your hand is holding tightly to what you already have. It's the same with everything in life. Try holding onto what you have too tightly and you'll rarely be on the receiving end of others' generosity.Specifically, let's look at one of the greatest sources of l
Now, with the amount of transactions made online growing every year from small sites to huge Amazon.com sites, people have become increasingly insistent upon better customer service. Waiting days for an email to be returned becomes stressful and irritating. Being put on hold for 20 minutes (if not longer) for a simple answer leads to unhappy customers. Questions that go unanswered altogether can lead to a customer so dissatisfied with the service they refuse to shop there again and will spread the word to friends and family about their bad experience, leading to more possible sales lost. Some may even go father, wanting to inform the entire Internet world and relate their experience on their blog, write a scathing review on consumer product sites such as Epinions.com, or even developing sites to negate the business, such as IHateEbay
Neglecting customer service in a customer driven business is not a wise choice. Should a prospective customer bump into a bad review about your site even before visiting, they could be turned off completely and the sale is over before it has even begun.
Even if your business is small, or maybe you don’t sell anything like here at www.homebasedbusiness.com there are a number of things you can do to help keep your customers happy and returning again and again.
1.) Create a page dedicated to Frequently Asked Questions (FAQ). People will often want to know more about your business and what you can offer them before making any purchases. What are your return policies? Shipping rates, times, and options? Do you offer discounts? There are numerous questions people may want answers to depending upon your service.
A good way of knowing which questions to post is to create a specific email for FAQ. Then you will have a good number of possible questions to post and answer for future customers. If you have an extremely comprehensive and well-organized FAQ page, you can devote more time to specific questions customers might have. Prompt response is the key to the busy business world.
2.) Make Contact Information easy to find and offer multiple ways of being contacted. Even if someone decides not to contact you, knowing they always have the option helps make them feel better and instills faith in the business. If a question is not answered on the FAQ or happens to be about a specific transaction, they can use this contact information to get the answer they need.
Obviously you may not always have earnest or excited customers emailing you with a good question, but you cannot avoid them either. Exceedingly slow response times or no response at all is a surefire way of getting a bad reputation on the Internet from angry customers.
3.) Keep your customers up to date with an Automated Sales Process. You can easily take the time to set up auto responses to customers to make purchases. An auto response lets them know you have received their order and plan to get it to them soon. You can also request they join your email list, or simply thank them for doing business with you. Using an automated process keeps you free to do other things concerning your business and your customers remain feeling satisfied that things are going smoothly.
You can use automated emails to generate more sales. Aside from feeling good and wanting to come back at another time, you can help entic
If you are a sales person and you love your product and service this is a good thing. Yet if you are so excited that you become a one-man testimonial then you are telling and you are not selling. Salesmen often talk too much about their companies rather than listening to the prospect in order to sell their products and services.How can you know if the prospect or potential customer is interested in your products or services if you do not listen? How do you know if you are having the customer or prospect level with you on their needs and desires if you are not listening? How can you expect to read the customer to see if you have answered all their questions thus far and they are willing to further
Neglecting customer service in a customer driven business is not a wise choice. Should a prospective customer bump into a bad review about your site even before visiting, they could be turned off completely and the sale is over before it has even begun.
Even if your business is small, or maybe you don’t sell anything like here at www.homebasedbusiness.com there are a number of things you can do to help keep your customers happy and returning again and again.
1.) Create a page dedicated to Frequently Asked Questions (FAQ). People will often want to know more about your business and what you can offer them before making any purchases. What are your return policies? Shipping rates, times, and options? Do you offer discounts? There are numerous questions people may want answers to depending upon your service.
A good way of knowing which questions to post is to create a specific email for FAQ. Then you will have a good number of possible questions to post and answer for future customers. If you have an extremely comprehensive and well-organized FAQ page, you can devote more time to specific questions customers might have. Prompt response is the key to the busy business world.
2.) Make Contact Information easy to find and offer multiple ways of being contacted. Even if someone decides not to contact you, knowing they always have the option helps make them feel better and instills faith in the business. If a question is not answered on the FAQ or happens to be about a specific transaction, they can use this contact information to get the answer they need.
Obviously you may not always have earnest or excited customers emailing you with a good question, but you cannot avoid them either. Exceedingly slow response times or no response at all is a surefire way of getting a bad reputation on the Internet from angry customers.
3.) Keep your customers up to date with an Automated Sales Process. You can easily take the time to set up auto responses to customers to make purchases. An auto response lets them know you have received their order and plan to get it to them soon. You can also request they join your email list, or simply thank them for doing business with you. Using an automated process keeps you free to do other things concerning your business and your customers remain feeling satisfied that things are going smoothly.
You can use automated emails to generate more sales. Aside from feeling good and wanting to come back at another time, you can help enti
If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.1. Roll Out The Red Carpet For Everyone. If there’s one thing people hate about poor service, it’s getting treated differently from others. It makes them feel inferior and second-class. Gary Richter says you should roll out the red carpet for everyone, but particularly those who don’t expect it. “I tell my employees, if we roll out the red carpet for a billionaire, they won’t even notice. If we roll it out for millionaires, they expect it. If we roll it out for thousandaires, they appreciate it. And, if we roll out the red carp
1.) Create a page dedicated to Frequently Asked Questions (FAQ). People will often want to know more about your business and what you can offer them before making any purchases. What are your return policies? Shipping rates, times, and options? Do you offer discounts? There are numerous questions people may want answers to depending upon your service.
A good way of knowing which questions to post is to create a specific email for FAQ. Then you will have a good number of possible questions to post and answer for future customers. If you have an extremely comprehensive and well-organized FAQ page, you can devote more time to specific questions customers might have. Prompt response is the key to the busy business world.
2.) Make Contact Information easy to find and offer multiple ways of being contacted. Even if someone decides not to contact you, knowing they always have the option helps make them feel better and instills faith in the business. If a question is not answered on the FAQ or happens to be about a specific transaction, they can use this contact information to get the answer they need.
Obviously you may not always have earnest or excited customers emailing you with a good question, but you cannot avoid them either. Exceedingly slow response times or no response at all is a surefire way of getting a bad reputation on the Internet from angry customers.
3.) Keep your customers up to date with an Automated Sales Process. You can easily take the time to set up auto responses to customers to make purchases. An auto response lets them know you have received their order and plan to get it to them soon. You can also request they join your email list, or simply thank them for doing business with you. Using an automated process keeps you free to do other things concerning your business and your customers remain feeling satisfied that things are going smoothly.
You can use automated emails to generate more sales. Aside from feeling good and wanting to come back at another time, you can help enti
Six Sigma’s creator, Motorola, had a very simple answer to the question asked in this article’s title. This answer: survival. The entire premise behind Six Sigma was to be able to survive in an extremely competitive marketplace, where it was becoming increasingly challenging even to stay afloat. Something had to be done to keep up with the advantages held by many foreign companies who were claiming a large part of the market. This something was primarily quality control; however, not in the traditional sense.Typically, we tend to define quality as a kind of adherence to internal requirements. This, however, has very little to do with the way Six Sigma works. Instead, Six Sigma functions by
2.) Make Contact Information easy to find and offer multiple ways of being contacted. Even if someone decides not to contact you, knowing they always have the option helps make them feel better and instills faith in the business. If a question is not answered on the FAQ or happens to be about a specific transaction, they can use this contact information to get the answer they need.
Obviously you may not always have earnest or excited customers emailing you with a good question, but you cannot avoid them either. Exceedingly slow response times or no response at all is a surefire way of getting a bad reputation on the Internet from angry customers.
3.) Keep your customers up to date with an Automated Sales Process. You can easily take the time to set up auto responses to customers to make purchases. An auto response lets them know you have received their order and plan to get it to them soon. You can also request they join your email list, or simply thank them for doing business with you. Using an automated process keeps you free to do other things concerning your business and your customers remain feeling satisfied that things are going smoothly.
You can use automated emails to generate more sales. Aside from feeling good and wanting to come back at another time, you can help enti
Book Upgrade Story My wife, Irene and I dreaded a trip in coach.We had obtained two frequent flyer program tickets on American Airlines departing from Orange County heading to Dallas, Texas.While riding in Coach is not as difficult as traveling in the rowing section of a slave galley ... it's close.What to do?You can never get a First Class upgrade from a frequent flyer mileage ticket ... or can you?The Platinum desk repeated the policy to me over the phone.The counter personnel laughed at my request.The gate personnel rolled their eyes.My last chance was the flight attendant.Handing my book Negotiate like the Pros™ to the f
3.) Keep your customers up to date with an Automated Sales Process. You can easily take the time to set up auto responses to customers to make purchases. An auto response lets them know you have received their order and plan to get it to them soon. You can also request they join your email list, or simply thank them for doing business with you. Using an automated process keeps you free to do other things concerning your business and your customers remain feeling satisfied that things are going smoothly.
You can use automated emails to generate more sales. Aside from feeling good and wanting to come back at another time, you can help entice your customers by giving them coupons to use on their next purchase or giving them related information about other products similar to the one they just purchased.
4.) Personalize Email Messages. Doing this one little thing helps customers feel better about their purchase and gives the impression that someone on the other end is paying attention to them and wants to see that all transactions are efficient. By simply adding the consumer’s name to the email, you have already increased the probability of that person wanting to do business with you again.
By adding in information such as items they may want to purchase due to a past purchase, sending special occasion offers, and overall tailoring the email to that customer, you can do a more precise job of increasing the likelihood that they will return. You can easily obtain software to help you manage personalization, so just a few extra time and dollars can help generate even more sales.
5.) Give your customers A Chance to Respond. If there is something a person did not like about your service, by providing them the chance to fill out a short survey or other response form, any edge they may have had can be taken off. Customers get the satisfaction of knowing they were able to give the business a piece of their mind, whether or not the business takes any action on the information.
Of course, it is always best to actually consider and execute some customer requests. Should people return and find out their suggestion was acted upon, they will know that the business actually cares about their customers and will continue to return, purchase more, and tell friends and family. Recently members of Epinions.com raised an issue about a specific ad campaign which was taken care of very quickly by Epinions staff to see that their members remained happy.
The little things you do for your customers can be the difference between your business succeeding or falling into Internet disfavor.
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