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Casual Articles - An Outsourcer's Passage to India: How to Do It, part I
If you ever thought of making and selling your soaps, You must read this article. We'll talk about how to correctly price your soaps. This is very important, as you need to know exactly how much a bar of soap costs you to make. Pricing is extremely important for any business to maximize profit. Why? Simple. If you price your soaps too low - you end up loosing money you should be making. If you price your soaps too high - you loose customers and sales you should have made (because they
* Did not answer to the point
Now ask the survivors the following:
* How many full-time employees do they have?
* What quality control measures do they have in place?
* Do they have any certifications?
* Which application platforms do they use?
* Could they describe the largest project they have done?
Some of the addressees won't reply... good, more filtered out. To the rest, apply the same criteria as you did for the first round of replies... there go additional ones out the window!
Make firm appointments by emailing all the remaining providers and schedule your trip accordingly. This is quite easily achieved, seeing that the major cities in India (Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad) have international airports and major ho
When starting out in your cleaning business, your first clients may be friends, relatives or clients that you had while working for another cleaning service. To grow your business you need to expand your circle and gain new customers. Where do you look for potential clients? The following are practical ideas to find qualified leads.-- Join a networking or volunteer organization. Your community may have a chamber of commerce, Sertoma, Rotary or other networking organization. Joining and participating is one way to get businesses in the community to know about you
"So, you've just been to Bangalore, have you?"
"Is it everything it's cracked up to be?"
"Is there still room there for new customers?
"Did you find a good deal? Did you close?"
"Are they shrewd business people?"
"How do you know that your new-found service provider is reliable?
The fact is that as far as outsourcing goes, India is (at present) akin to paradise. Those who have gone before talk about golden fruit hanging from the trees, about how they plucked that fruit and about how that fruit imbued their balance sheets with enhanced flavour.
If you haven’t already outsourced your non-critical operations to India, you had better move your tail and do it fast, else your competition, who likely has a back-office operation in Bangalore, is going to eat you alive.
If you are a mid-size company you will also have to make an ‘outsourcer’s trip’ to India, and here in Part I of this article we describe the preparations you have to make in the run-up to the trip.
Part II tells you what to do once you go out there.
There are a handful of simple prep guidelines, which, if kept in mind, will optimize the benefits accruing from your journey.
We will assume that you already have compiled a comprehensive RFP for your service requirement. This should include precise, quantified definitions of what you expect in terms of:
* Volumes
* Delivery periods
* Scaling capabilities
* Reporting norms
* Performance metrics
* RFI response times
* Service uptime
* Track record
* Disaster recovery strategy
* Problem management
* Change implementation
* Data and physical security
* anything else vital to the operations you plan to outsource.
You should also have budgeted 10% of the project cost towards project management expenditure. This is to pay for the skilled executives you will necessarily have to deploy at your end for managing the outsourcing project.
With this fundamental preparation done, invoke the omnipresent, all-knowing Internet. Put in the keywords "India", "service provider" and the name of the service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as in the case of "CRM").
From the first 75 results, sift out the ones that are not relevant and email 50 of the remaining companies with a three-line description of your requirements. Most importantly, include an idea of the volume of work you plan to send out.
(I mention volume, because just like in any other economy, there are service providers of varying size in India. The large ones look for large customers, the mid-size for mid-size and so on. Rest assured that there will be several providers who want to deal with customers the same size as you.)
When the replies come in, eliminate prospective vendors who:
* Did not reply in 24 hours
* Did not communicate well in English
* Did not answer to the point
Now ask the survivors the following:
* How many full-time employees do they have?
* What quality control measures do they have in place?
* Do they have any certifications?
* Which application platforms do they use?
* Could they describe the largest project they have done?
Some of the addressees won't reply... good, more filtered out. To the rest, apply the same criteria as you did for the first round of replies... there go additional ones out the window!
Make firm appointments by emailing all the remaining providers and schedule your trip accordingly. This is quite easily achieved, seeing that the major cities in India (Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad) have international airports and major ho
Why would an intelligent, hard-working, executive need a Coach? Unless you are in business for yourself, isn’t that what your superiors are for? It would seem logical to assume that everyone in the corporate world has someone to report to, hence replacing the need for a Coach. What many find, though, is that the bigger the company, the bigger the challenges and the less time he/she may have for you.So how do you know if you could benefit from having a Coach? You work hard and you are successful, yet deep inside you feel you could be challenging yourself even more.
If you haven’t already outsourced your non-critical operations to India, you had better move your tail and do it fast, else your competition, who likely has a back-office operation in Bangalore, is going to eat you alive.
If you are a mid-size company you will also have to make an ‘outsourcer’s trip’ to India, and here in Part I of this article we describe the preparations you have to make in the run-up to the trip.
Part II tells you what to do once you go out there.
There are a handful of simple prep guidelines, which, if kept in mind, will optimize the benefits accruing from your journey.
We will assume that you already have compiled a comprehensive RFP for your service requirement. This should include precise, quantified definitions of what you expect in terms of:
* Volumes
* Delivery periods
* Scaling capabilities
* Reporting norms
* Performance metrics
* RFI response times
* Service uptime
* Track record
* Disaster recovery strategy
* Problem management
* Change implementation
* Data and physical security
* anything else vital to the operations you plan to outsource.
You should also have budgeted 10% of the project cost towards project management expenditure. This is to pay for the skilled executives you will necessarily have to deploy at your end for managing the outsourcing project.
With this fundamental preparation done, invoke the omnipresent, all-knowing Internet. Put in the keywords "India", "service provider" and the name of the service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as in the case of "CRM").
From the first 75 results, sift out the ones that are not relevant and email 50 of the remaining companies with a three-line description of your requirements. Most importantly, include an idea of the volume of work you plan to send out.
(I mention volume, because just like in any other economy, there are service providers of varying size in India. The large ones look for large customers, the mid-size for mid-size and so on. Rest assured that there will be several providers who want to deal with customers the same size as you.)
When the replies come in, eliminate prospective vendors who:
* Did not reply in 24 hours
* Did not communicate well in English
* Did not answer to the point
Now ask the survivors the following:
* How many full-time employees do they have?
* What quality control measures do they have in place?
* Do they have any certifications?
* Which application platforms do they use?
* Could they describe the largest project they have done?
Some of the addressees won't reply... good, more filtered out. To the rest, apply the same criteria as you did for the first round of replies... there go additional ones out the window!
Make firm appointments by emailing all the remaining providers and schedule your trip accordingly. This is quite easily achieved, seeing that the major cities in India (Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad) have international airports and major ho
Before you hit the back button thinking bartering went out of fashion when money came along. Think again. Bartering has not only thrived all this while, it has made a come back in the business world in a big way. If the International Reciprocal Trade Association is any indication, bartering today is a whopping six-billion-dollar business-to-business success story worldwide. And it is expected to grow by more than ten percent annually.Bartering down the agesDictionary defines bartering as the ‘exchange of goods and services without monetary transac
* Volumes
* Delivery periods
* Scaling capabilities
* Reporting norms
* Performance metrics
* RFI response times
* Service uptime
* Track record
* Disaster recovery strategy
* Problem management
* Change implementation
* Data and physical security
* anything else vital to the operations you plan to outsource.
You should also have budgeted 10% of the project cost towards project management expenditure. This is to pay for the skilled executives you will necessarily have to deploy at your end for managing the outsourcing project.
With this fundamental preparation done, invoke the omnipresent, all-knowing Internet. Put in the keywords "India", "service provider" and the name of the service you're looking for. Don't be knocked off your feet when you get hit by 200,000 results (as in the case of "CRM").
From the first 75 results, sift out the ones that are not relevant and email 50 of the remaining companies with a three-line description of your requirements. Most importantly, include an idea of the volume of work you plan to send out.
(I mention volume, because just like in any other economy, there are service providers of varying size in India. The large ones look for large customers, the mid-size for mid-size and so on. Rest assured that there will be several providers who want to deal with customers the same size as you.)
When the replies come in, eliminate prospective vendors who:
* Did not reply in 24 hours
* Did not communicate well in English
* Did not answer to the point
Now ask the survivors the following:
* How many full-time employees do they have?
* What quality control measures do they have in place?
* Do they have any certifications?
* Which application platforms do they use?
* Could they describe the largest project they have done?
Some of the addressees won't reply... good, more filtered out. To the rest, apply the same criteria as you did for the first round of replies... there go additional ones out the window!
Make firm appointments by emailing all the remaining providers and schedule your trip accordingly. This is quite easily achieved, seeing that the major cities in India (Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad) have international airports and major ho
China is kicking America’s butt and will easily surpass our economic output. And you know what they deserve to win. Do you know why? Because we are so caught up in our BS and political correctness; so quick to over regulate and condemn our corporations and business leaders that we have put in place an unworkable situation for increasing industrial output. Further more we have cut off the necks of those entrepreneurs and innovators who were running at breakneck speed.Some say the shift in the economic powerhouses of the world. The United States which has 5 times the GN
From the first 75 results, sift out the ones that are not relevant and email 50 of the remaining companies with a three-line description of your requirements. Most importantly, include an idea of the volume of work you plan to send out.
(I mention volume, because just like in any other economy, there are service providers of varying size in India. The large ones look for large customers, the mid-size for mid-size and so on. Rest assured that there will be several providers who want to deal with customers the same size as you.)
When the replies come in, eliminate prospective vendors who:
* Did not reply in 24 hours
* Did not communicate well in English
* Did not answer to the point
Now ask the survivors the following:
* How many full-time employees do they have?
* What quality control measures do they have in place?
* Do they have any certifications?
* Which application platforms do they use?
* Could they describe the largest project they have done?
Some of the addressees won't reply... good, more filtered out. To the rest, apply the same criteria as you did for the first round of replies... there go additional ones out the window!
Make firm appointments by emailing all the remaining providers and schedule your trip accordingly. This is quite easily achieved, seeing that the major cities in India (Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad) have international airports and major ho
Most business people feel that Non Profits are highly inefficient like government agencies. Few would deny that government agencies are inefficient, yet many hold short when criticizing non-profits; why is this? Well we know from watching disaster response that many non-profit groups operating on a shoestring get the job done. They are often much more efficient than government throwing huge amounts of money at each problem.Are all non-profits inefficient or just the large organizations? Are non-profit groups inefficient in all nations? One business management consulta
* Did not answer to the point
Now ask the survivors the following:
* How many full-time employees do they have?
* What quality control measures do they have in place?
* Do they have any certifications?
* Which application platforms do they use?
* Could they describe the largest project they have done?
Some of the addressees won't reply... good, more filtered out. To the rest, apply the same criteria as you did for the first round of replies... there go additional ones out the window!
Make firm appointments by emailing all the remaining providers and schedule your trip accordingly. This is quite easily achieved, seeing that the major cities in India (Delhi, Mumbai, Kolkata, Chennai, Bangalore, Hyderabad) have international airports and major hotel chains operating in them.
Right, you’re all set… by the way, it always helps to know someone in India well enough to ask for friendly advice before you leave and when you’re there… it shouldn’t be too difficult to network and find such an individual.
Now pack your bags, skedaddle over to the airport and do that international airline thang…
But before that, be sure to read Part II of this article, which you will most likely find in the same place as this part.
Meet you again in Part II, which should be available from the same place you got this part!
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