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Casual Articles - Business Communication Etiquette
Passion is your fuel. It motivates you to press on. It propels you up the mountain of your dreams and goals. Have a passion for life, for people, for animals, for your causes and your convictions, and you will be nearly unstoppable. Be a champion for those who have great needs and can’t do anything about it themselves. Speak with passion, teach with passion, lead with passion, love with passion, play with passion, and enjoy with passion. Someone who is passionate is intriguing to watch and to listen to. They are usually energizing to be around.They put great care into each and every detail of what they have passion for. A passionate musician plays a p
Returning phone calls - Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long. In fact, returning all calls twi
Today’s world is a busy world. Every one is busy with something or the other. Lifestyles of people all over the world are becoming more and more active. In this frenzied world, people are looking for things that are as easy to use and maintain as possible. The same applies to clothing. Consumers desire ‘hassle-free’ or ‘easy-care’ clothing that would require minimum maintenance. The demand for such easy-care clothing is growing. Today’s consumer wants clothes that would perform multiple uses, that is be used at work, at parties and also for after-work activities. These clothes should be durable and easy to care for. Comfort combined with practicality is what the consumers are
In your very best relationship - whether your spouse, best friend, sister, co-worker - you can easily communicate with them in a high value way. You telephone, email, write notes, make plans and generally stay in contact with them because you want a connection and a relationship with them.
In building very good relationships in business, it is absolutely the same. What is different in a business relationship is that you are communicating with colleagues and you don't always know them as well as a dear friend. However, they need the same attention that a good relationship needs.
These needs are:
*Returning a phone call
*Following up on a request
*Listening intently
*Appreciative communication
*Clear communication with details and directions
*Doing what you say you will do
*Remembering what is important to them
*Valuing what is most important to them
Our communication styles and methods are being stretched by email, technology, lack of time and resources that limit our ability to do so much in our day.
But there are rules of common courtesy that have NOT changed since the inception of humans dealing with each other in a high value way. If you want to be a remembered, trusted and respected leader, you will practice these courtesies with every business contact.
If you take the time to examine what is important to you, I think you will find that they are also the courtesies that you expect in all business communication, actually how you would like to be treated and communicated with.
Email - Not only should you be returning emails in a timely way, but you need to set the context each and every time of why the email is important and what information it is that you want to deliver. Spam filters help, but in order to more easily control your email load, you need to be in more control of what you generate yourself. In business, be brief, be informational and be gone.
Cell phones - The ring tones that are available now are fun outside of the office, networking situations, client lunches etc. Put your cell phone on manner mode or shut it off. Take and make calls when you are with people sparingly. Most people are not interested in listening to your phone conversation no matter how stimulating you think they might be. If you need to take or make a call, excuse yourself and then make it brief.
Returning phone calls - Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long. In fact, returning all calls twic
Analytical ferrography is frequently excluded from oil analysis programs because of its comparatively high price and a general misunderstanding of its value. The test procedure is lengthy and requires the skill of a trained analyst. As such, there are significant costs in performing analytical ferrography not present in other oil analysis tests.But, if time is taken to fully understand what analytical ferrography uncovers, most agree that the benefits significantly outweigh the costs and elect to automatically incorporate it when abnormal wear is encountered.Principle To perform analytical ferrography, the solid debris suspended in a lubricant is separat
These needs are:
*Returning a phone call
*Following up on a request
*Listening intently
*Appreciative communication
*Clear communication with details and directions
*Doing what you say you will do
*Remembering what is important to them
*Valuing what is most important to them
Our communication styles and methods are being stretched by email, technology, lack of time and resources that limit our ability to do so much in our day.
But there are rules of common courtesy that have NOT changed since the inception of humans dealing with each other in a high value way. If you want to be a remembered, trusted and respected leader, you will practice these courtesies with every business contact.
If you take the time to examine what is important to you, I think you will find that they are also the courtesies that you expect in all business communication, actually how you would like to be treated and communicated with.
Email - Not only should you be returning emails in a timely way, but you need to set the context each and every time of why the email is important and what information it is that you want to deliver. Spam filters help, but in order to more easily control your email load, you need to be in more control of what you generate yourself. In business, be brief, be informational and be gone.
Cell phones - The ring tones that are available now are fun outside of the office, networking situations, client lunches etc. Put your cell phone on manner mode or shut it off. Take and make calls when you are with people sparingly. Most people are not interested in listening to your phone conversation no matter how stimulating you think they might be. If you need to take or make a call, excuse yourself and then make it brief.
Returning phone calls - Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long. In fact, returning all calls twi
In February 2006 D-Link, a well known router company, and Kyocera, a well known cell phone products manufacturer, launched a product that will revolutionize how trade show exhibitors will gain access to broadband Internet access.In most cases exhibitors didn't have many options when it came to Internet access at trade shows, in fact there was really only one. You either rented it from the show production company or went without. At some shows the daily access rate was $500 or more. Now there is an option. In the past year wireless access through cellular phone systems has increased at a staggering rate and that access is now available in a format that can be shared by
But there are rules of common courtesy that have NOT changed since the inception of humans dealing with each other in a high value way. If you want to be a remembered, trusted and respected leader, you will practice these courtesies with every business contact.
If you take the time to examine what is important to you, I think you will find that they are also the courtesies that you expect in all business communication, actually how you would like to be treated and communicated with.
Email - Not only should you be returning emails in a timely way, but you need to set the context each and every time of why the email is important and what information it is that you want to deliver. Spam filters help, but in order to more easily control your email load, you need to be in more control of what you generate yourself. In business, be brief, be informational and be gone.
Cell phones - The ring tones that are available now are fun outside of the office, networking situations, client lunches etc. Put your cell phone on manner mode or shut it off. Take and make calls when you are with people sparingly. Most people are not interested in listening to your phone conversation no matter how stimulating you think they might be. If you need to take or make a call, excuse yourself and then make it brief.
Returning phone calls - Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long. In fact, returning all calls twi
Maybe you are in a hurry.Perhaps you are trying to tell a joke.Is it possible that you are having a bad day?None of these things matter to the person on the receiving end of your emails.When communicating by email people can't hear your or see your face so you haveto be extremely careful in the way you word things.I try to always keep a smile on my face when I type emails (especially if I am upset)but sometimes that doesn't cut it and I have to be reminded of some basic email etiquette rules.Case in point, a recent email I sent in response to something I received:"I don't know what you are talking about. I
Cell phones - The ring tones that are available now are fun outside of the office, networking situations, client lunches etc. Put your cell phone on manner mode or shut it off. Take and make calls when you are with people sparingly. Most people are not interested in listening to your phone conversation no matter how stimulating you think they might be. If you need to take or make a call, excuse yourself and then make it brief.
Returning phone calls - Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long. In fact, returning all calls twi
Want to drastically cut the workload in your business, reduce the emotional drain to nearly nothing, and inject more pleasure into your work day?Here's a secret -- check your client list.Got customers who often call you in the middle of thenight with emergencies (real or imagined)?Or demand you work every weekend to keep their rocksout of the fire?Or consistently pay late, though they refuse to waitfor your services?Well, here's the executive summary: troublesome clients will -- if you let them -- account for a disproportionately large part of your workload and emotional strain.Meanwhile, they'll account for a sur
Returning phone calls - Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long. In fact, returning all calls twice a day instead of doing it piece meal all day long is a good way to manage your time more appropriately.
Here are some additional basics that will help you grow your own identity and brand which will identify you as a trusted and respected up and coming leader:
Practice your handshake - Ask a friend to shake hands with you and then give you feedback. Firm is good.
Eye contact - Learn to look at a person when they are speaking.
Body language - 55% of our nonverbal communication is our body. Watch what your body is saying about you.
Business cards - Get one and have them with you ALL of the time. You should include an address, email, telephone number, full name, what you do and your title. If your company does not provide a business card, get one for you anyway. The fast print companies all have programs you can easily and quickly make one for you.
Holding doors - Opening a door for someone is not just a guy thing anymore. Ladies, if you get to the door first, open it.
Standing and greeting - If you are being introduced, stand, reach out your hand and shake their hand. This is not a gender issue. Women in the workforce can show respect by standing and shaking hands.
Below are additional resources to help you learn how to be a pro at Business Etiquette and Communication.
We are delighted to contribute to your substantial successes. Please allow NMA to be a resource in continuing to grow your Leadership Excellence(sm).
Communicate Clearly, Confidently and Credibly co-authored by Natalie Manor James and Brookfield Publishers (2004) www.NatalieManor.com/CommClearConCred
Magnetic Leadership co-authored by Natalie Manor James and Brookfield Publishers (2004) www.NatalieManor.com/MagLead
Absolutely Unbreakable Laws of Business Success by Brian Tracy Berrett-Koehler Publishers (2000)
Paul Siddle is a business etiquette guru and there are several articles on his website dealing with business etiquette.
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