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Casual Articles - Emotional Intelligence - the Secret to Success in the Workplace
Advertising can not fix a broken business. Oh, you might draw potential customers in the first time through advertising, but from that point on it's pretty much that customer's Personal Experience Factor that determines whether she'll be back, or not.Advertising can't correct your company's problems. As my dear, sweet, saintly old grandmother, Fanny McKay, used to say: "Wishin' don't make it so, and neither do massive amounts of gross ratings points."Today brought to conclusion a 26 week test that fu
This is a follow-up to a recent article about older job seekers & common stereotypes. That article sparked a lot of feedback. Following are some of the ideas that readers shared with me. If you are a younger worker, you may still want to ponder these suggestions: eventually you will face the same challenges!One older job seeker shared an approach that worked for him. Six months into an unsuccessful job search, he began to suspect that concerns about his health and/or health insurance might be preventing callbacks. As
In a 1994 report on the current state of emotional literacy in the U.S., author Daniel Goleman stated:
"...in navigating our lives, it is our fears and envies, our rages and depressions, our worries and anxieties that steer us day to day. Even the most academically brilliant among us are vulnerable to being undone by unruly emotions. The price we pay for emotional literacy is in failed marriages and troubled families, in stunted social and work lives, in deteriorating physical health and mental anguish and, as a society, in tragedies such as killings..."
That was over 12 years ago. I still see the same problems today in many of the organisations I consult to. People struggling to cope with the emotional pressures of today's workplace often resort to bitchiness, aggression, backstabbing, gossipping, complaining and other purely childish behaviours. And many in leadership positions are modeling these very behaviours! In short, organisations are tearing themselves apart from the inside out.
Time to Stop the Madness
Goleman says that the best remedy for battling our emotional shortcomings is prevention. In other words, we need to place as much importance on teaching our children the essential skills of Emotional Intelligence as we do on more traditional measures like IQ and school exams. And while were at it, why not teach each other these vital life skills? It's never too late to improve your own emotional intell
The year-end Holidays come and go and businesses get snowed under with year end gifts from their clients. In some ways, gifts at year end all seem to be lumped together in the client's mind. The new trend is to find year-round cost effective ways to thank your clients.Did you know that when companies are doing well they don't thank their customers? When things are slow, companies start to court their customers .... sometimes that's too late.You need to keep your name in front of your customer constantly. Gi
That was over 12 years ago. I still see the same problems today in many of the organisations I consult to. People struggling to cope with the emotional pressures of today's workplace often resort to bitchiness, aggression, backstabbing, gossipping, complaining and other purely childish behaviours. And many in leadership positions are modeling these very behaviours! In short, organisations are tearing themselves apart from the inside out.
Time to Stop the Madness
Goleman says that the best remedy for battling our emotional shortcomings is prevention. In other words, we need to place as much importance on teaching our children the essential skills of Emotional Intelligence as we do on more traditional measures like IQ and school exams. And while were at it, why not teach each other these vital life skills? It's never too late to improve your own emotional intel
My husband and I have an adorable 27-month-old toddler I'll call M. We also have three wonderful cats, whom I'll call GC (gray cat), BC (black cat) and BWC (black and white cat). We brought home BC first, followed a few months later by BWC and GC, all adopted as adults from a shelter. As is common with felines, our kitties enforced their own hierarchy, with BC on top, then BWC, then GC. GC always waited patiently for the others to finish eating before chowing down. She relinquished any petting she was getting if another
That was over 12 years ago. I still see the same problems today in many of the organisations I consult to. People struggling to cope with the emotional pressures of today's workplace often resort to bitchiness, aggression, backstabbing, gossipping, complaining and other purely childish behaviours. And many in leadership positions are modeling these very behaviours! In short, organisations are tearing themselves apart from the inside out.
Time to Stop the Madness
Goleman says that the best remedy for battling our emotional shortcomings is prevention. In other words, we need to place as much importance on teaching our children the essential skills of Emotional Intelligence as we do on more traditional measures like IQ and school exams. And while were at it, why not teach each other these vital life skills? It's never too late to improve your own emotional intel
In this installment on medical billing of electronic claims, using NSF 3.01 specifications, we're going to continue our review of the FB0 record, which is more line item detail, picking up with field number 8.FB0 field 8, positions 61 - 67, is the coinsurance amount. This is the amount of the claim that is covered by any additional insurance that the patient has. In the most common cases where you're billing Medicare, the secondary payer will be Medicaid and this amount will usually be the 20% that Medicare doesn't
Time to Stop the Madness
Goleman says that the best remedy for battling our emotional shortcomings is prevention. In other words, we need to place as much importance on teaching our children the essential skills of Emotional Intelligence as we do on more traditional measures like IQ and school exams. And while were at it, why not teach each other these vital life skills? It's never too late to improve your own emotional intel
A client who has a fine arts degree wanted to move out of his successful career in advertising and into the real estate development business. He had already enrolled in a top notch MBA program to learn more about the field. In addition he had found work with a bank doing real estate appraisals.With another year to go in the MBA program he came to me to work on creating a plan for becoming a real estate developer.It is not unusual for someone to study one thing in college, try it for a while and then decide th
What is Emotional Intelligence (commonly known as EQ)?
The term includes these five characteristics and abilities:
1. Self-awareness--knowing your emotions, recognizing feelings as they occur, and discriminating between them
2. Mood management--handling feelings so they're relevant to the current situation and you react appropriately
3. Self-motivation--"gathering up" your feelings and directing yourself towards a goal, despite self doubt, inertia, and impulsiveness
4. Empathy--recognizing feelings in others and accurately recognising and tuning into their verbal and nonverbal cues
5. Managing relationships--handling interpersonal interaction, conflict resolution, and negotiations
Why Do We Need Emotional Intelligence?
Research in brain-based learning suggests that emotional health is fundamental to effective learning. According to a report from the National Centre for Clinical Infant Programs, the most critical element for a student's success in school is an understanding of how to learn. (Emotional Intelligence, p. 193.) The key ingredients for this understanding are:
• Confidence
• Curiosity
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