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Casual Articles - Managing Intercultural Communication in the Virtual Team
Tipping the Cleaning Service - Gratuity
I received an email today from a person wanting to know what is the rule of thumb regarding gratuity for cleaning and janitorial staff. Being in the cleaning field over 10 years and receiving tips, and also knowing how cleaning staff wants to be treated, I would believe this to be proper.Household Cleaners and Residential Cleaners-- (Owners or Staff) 10%-15% of the price you pay for service. Lets face it folks you go out to dinner and pay the waiter or waitress this amount of the bill (or at least I hope you do)You a
standings can and do occur. It is these that can often lead to poor team performance or morale.<I received an email today from a person wanting to know what is the rule of thumb regarding gratuity for cleaning and janitorial staff. Being in the cleaning field over 10 years and receiving tips, and also knowing how cleaning staff wants to be treated, I would believe this to be proper.Household Cleaners and Residential Cleaners-- (Owners or Staff) 10%-15% of the price you pay for service. Lets face it folks you go out to dinner and pay the waiter or waitress this amount of the bill (or at least I hope you do)You a
Beyond Repair: The Fixed-price Model
Don't get me wrong. I certainly don't think the majority of vendors who use a fixed-price model are trying to rip you off. In fact, when I started my business that's the way we worked—which is why we have such great insight into the flaws in the system. But there needs to be a transparency to the work. You need to know exactly what you're getting, how long it takes, and how much it costs. You need to know that you're only paying for time actually spent on your account. And you need to know that no risk will ever be taken wi
Working in an intercultural environment is becoming increasingly common. One of the results of such set-ups is an experience of more communication difficulties. Different approaches to areas such management, communication, time, meetings, conflict resolution and the sharing of information are all culturally relative. When cultures come together and differ in their approaches, misunderstandings can and do occur. It is these that can often lead to poor team performance or morale. Grab Customers' Attention With Advertising BalloonsDon't get me wrong. I certainly don't think the majority of vendors who use a fixed-price model are trying to rip you off. In fact, when I started my business that's the way we worked—which is why we have such great insight into the flaws in the system. But there needs to be a transparency to the work. You need to know exactly what you're getting, how long it takes, and how much it costs. You need to know that you're only paying for time actually spent on your account. And you need to know that no risk will ever be taken wi
Let's face it: most small- and medium-sized companies don't have huge advertising budgets. Traditional media, such as print, television, and radio advertising are far too expensive. And, for those businesses that rely on walk-in traffic, Internet advertising won't reach the intended audience. Thankfully, there's another advertising medium that's incredibly effective for a variety of businesses: advertising balloons. Advertising balloons - also known as advertising blimps and advertising inflatables - are an incre
Feeding the Small Business Ecosystem
Forgive what may seem like a bit of a theoretical argument today. Sometimes you have to step back and get a sense of the biggest picture in order to understand how all the simple, practical parts relate.Small business is often held together with sweat, creativity and a heavy use of duct tape. (In case you ever wondered where I came up with the term Duct Tape Marketing.) That's the outer reality of small business. The inner reality, the part that most don't see and even the owner of the business might not understand,
ch management, communication, time, meetings, conflict resolution and the sharing of information are all culturally relative. When cultures come together and differ in their approaches, misunderstandings can and do occur. It is these that can often lead to poor team performance or morale.<Forgive what may seem like a bit of a theoretical argument today. Sometimes you have to step back and get a sense of the biggest picture in order to understand how all the simple, practical parts relate.Small business is often held together with sweat, creativity and a heavy use of duct tape. (In case you ever wondered where I came up with the term Duct Tape Marketing.) That's the outer reality of small business. The inner reality, the part that most don't see and even the owner of the business might not understand,
Memory Tactics
How many times have you walked into a room and seen familiar faces but cannot put a name to each person there? I think almost everyone I know is in the same boat with this one. I heard a story about a real disaster on a huge sale because the salesperson could not remember someone's name. The salesperson was sitting having lunch with a client and they were discussing an order for product. As the lunch finished and the client had left, another client saw the salesperson at the table. He walked over to the salesman and said th
are all culturally relative. When cultures come together and differ in their approaches, misunderstandings can and do occur. It is these that can often lead to poor team performance or morale.<How many times have you walked into a room and seen familiar faces but cannot put a name to each person there? I think almost everyone I know is in the same boat with this one. I heard a story about a real disaster on a huge sale because the salesperson could not remember someone's name. The salesperson was sitting having lunch with a client and they were discussing an order for product. As the lunch finished and the client had left, another client saw the salesperson at the table. He walked over to the salesman and said th
Defining Success: A Conversation with Business Reporter and Author John Eckberg
John Eckberg has been a reporter and columnist for the The Cincinnati Enquirer for 27 years. In 1997 he became a business reporter/columnist with a focus on small business issues, the workplace and careers. Eckberg also covers local retailers Federated Department Stores Inc. and The Kroger Co. In this interview, he discusses the traits he sees as common among successful entrepreneurs.In interviewing everyone from Deepak Chopra to Donald Trump for your book, The Success Effect, what
standings can and do occur. It is these that can often lead to poor team performance or morale.John Eckberg has been a reporter and columnist for the The Cincinnati Enquirer for 27 years. In 1997 he became a business reporter/columnist with a focus on small business issues, the workplace and careers. Eckberg also covers local retailers Federated Department Stores Inc. and The Kroger Co. In this interview, he discusses the traits he sees as common among successful entrepreneurs.In interviewing everyone from Deepak Chopra to Donald Trump for your book, The Success Effect, what
The intercultural team is by no means a straightforward environment. People need to be aware and sensitive to the dynamics of the group. However, consider the extra challenges when this team is virtual. By their very definition, virtual teams bring together people from different time zones, cultures, geographies and mind-sets making it highly unlikely that much team work will hap
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