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Casual Articles - Measuring Remote/Flexible Working Projects: The Top 7 Performance Indicators
One of the quickest ways to loose a sale is to be late for an appointment. A businessperson’s character, among other things, may be judged by their punctuality. Some prospects may see it as a slap in the face if you are late for your meeting with them. They may view it as a sign you have no regard for your own word, or their time. And you cannot be depended upon. So why should they do business with the likes of you?So by all means, be on time for your appointment. Make s
5. Return of Investment
The bottom line here is that any investment needs to be justified. For revised patterns of working, innovative communication technology or education and expert external consultancy in mobile/remote working s
In last week’s article, we talked about why your small business needs a press kit. Because they’re not just for the press, I prefer to call them small business information package. To recap, you need a small business information package to augment your business card, which has only limited information about you and your company.Your small business information package is the printed materials to give or send to prospective clients to tell them who you are, where you are,
This article describes the top 7 things that should be measured in assessing the long term performance of your strategy.
We would suggest that scores are assigned to the following 7 key areas regarding a team efficiency at the start of the change programme, then after 3 months and after a year. It is difficult to gain an insightful appreciation of the actual impact of something when you are 'on the ground'. Being able to refer back to a documented record of prior performance and predicted/actual impact of a change can give a much truer picture.
1. Productivity
There are many factors which make up the 'productivity' impact of the introduction of remote working. How long does it take to carry out the business process compared to the 'old school' method', quantity and quality of team collaboration ? What level of control does the team leader have now they are not in the same location as the team members.
2. Quality of Information
Centralisation of data is key to ensuring maximum benefit in this area. Any duplicate entry of key corporate data locally will introduce additional human error. If an increase in error/poor quality work is a major concern, data duplication and synchronisation solutions should be investigated as well as the use of web services to provide secure access to centralised data systems.
3. Speed Of Response
Access to information is key to the effectiveness of remote and mobile work practices. The availability of the right data at the right time to the right members of staff. Security concerns will remain central to some industry sectors and therefore the availability of data need to be balanced against the approach taken to authentication and user roles and permissions.
4. Systems Acceptance and Usage By Staff
Simplicity of user interaction, immediacy of the right information to the right individuals and sufficient appropriate training and education will combine to either create a solution which is accepted and adds value to the employees or one that is despised by employees and avoided at all costs.
5. Return of Investment
The bottom line here is that any investment needs to be justified. For revised patterns of working, innovative communication technology or education and expert external consultancy in mobile/remote working sh
I had a blast at the Albuquerque International Balloon Fiesta events.When I told some Albuquerque natives and semi-natives how excited I was about attending, I usually got the same response: “Oh, you won’t get that excited after you’ve been here awhile.”Who knows. Maybe that will be true. But, I hope not. I felt like a little kid. Watching several hundred balloons taking off during early morning Mass Ascension. Walking amongst the same balloons during the evening Ba
1. Productivity
There are many factors which make up the 'productivity' impact of the introduction of remote working. How long does it take to carry out the business process compared to the 'old school' method', quantity and quality of team collaboration ? What level of control does the team leader have now they are not in the same location as the team members.
2. Quality of Information
Centralisation of data is key to ensuring maximum benefit in this area. Any duplicate entry of key corporate data locally will introduce additional human error. If an increase in error/poor quality work is a major concern, data duplication and synchronisation solutions should be investigated as well as the use of web services to provide secure access to centralised data systems.
3. Speed Of Response
Access to information is key to the effectiveness of remote and mobile work practices. The availability of the right data at the right time to the right members of staff. Security concerns will remain central to some industry sectors and therefore the availability of data need to be balanced against the approach taken to authentication and user roles and permissions.
4. Systems Acceptance and Usage By Staff
Simplicity of user interaction, immediacy of the right information to the right individuals and sufficient appropriate training and education will combine to either create a solution which is accepted and adds value to the employees or one that is despised by employees and avoided at all costs.
5. Return of Investment
The bottom line here is that any investment needs to be justified. For revised patterns of working, innovative communication technology or education and expert external consultancy in mobile/remote working s
When conducting a training session about customer service, I always spend a fair amount of time talking about attitudes. After all, to be of service, you must develop an attitude of service.It has recently come to mind that the attitude of service is not something you put on and take off when at work. It is something you carry with you throughout each day. Someone who truly has the attitude of service will always serve other people, no matter what the circums
2. Quality of Information
Centralisation of data is key to ensuring maximum benefit in this area. Any duplicate entry of key corporate data locally will introduce additional human error. If an increase in error/poor quality work is a major concern, data duplication and synchronisation solutions should be investigated as well as the use of web services to provide secure access to centralised data systems.
3. Speed Of Response
Access to information is key to the effectiveness of remote and mobile work practices. The availability of the right data at the right time to the right members of staff. Security concerns will remain central to some industry sectors and therefore the availability of data need to be balanced against the approach taken to authentication and user roles and permissions.
4. Systems Acceptance and Usage By Staff
Simplicity of user interaction, immediacy of the right information to the right individuals and sufficient appropriate training and education will combine to either create a solution which is accepted and adds value to the employees or one that is despised by employees and avoided at all costs.
5. Return of Investment
The bottom line here is that any investment needs to be justified. For revised patterns of working, innovative communication technology or education and expert external consultancy in mobile/remote working s
What can strike terror into the heart of even the most successful sales professional or entrepreneur? Cold Calling. What can crush self-confidence, destroy self-esteem and leave even the most seasoned sales professional quivering with humiliation and defeat? Cold Calling. But why? Every culture has its myths and stereotypes, and one of ours is the stereotype of the manipulative, unscrupulous salesman. The term “s
3. Speed Of Response
Access to information is key to the effectiveness of remote and mobile work practices. The availability of the right data at the right time to the right members of staff. Security concerns will remain central to some industry sectors and therefore the availability of data need to be balanced against the approach taken to authentication and user roles and permissions.
4. Systems Acceptance and Usage By Staff
Simplicity of user interaction, immediacy of the right information to the right individuals and sufficient appropriate training and education will combine to either create a solution which is accepted and adds value to the employees or one that is despised by employees and avoided at all costs.
5. Return of Investment
The bottom line here is that any investment needs to be justified. For revised patterns of working, innovative communication technology or education and expert external consultancy in mobile/remote working s
The laws governing telemarketing calls have been toughened due to the outrage of people who have been constantly harassed by telemarketers calling them at all hours of the day and night. One of the most complicated and convoluted of the telemarketing laws are the laws that pertain to telemarketers who make calls on behalf of fundraising organizations. In order to better understand these laws so that you, as the consumer, know whether or not your rights have been violated, what
5. Return of Investment
The bottom line here is that any investment needs to be justified. For revised patterns of working, innovative communication technology or education and expert external consultancy in mobile/remote working should be no exception.
6. Customer Satisfaction Perception
Where the service provided by the teams involved are customer/consumer facing it is important to measure customer satisfaction levels before and after the change of practices. Our evidence has been that although savings have been made in other areas and teams efficiency can be improved - that with careful handling customer service levels can be sustained.
7. Staff Perception
The impact of a change of working practice and associated adjustments to a revised way of doing things can have a profound impact of personnel. It is important to understand the initial perception of staff prior to the introduction of any changes, ensure that they are well informed and provided the necessary training throughout the programme and given and robust readily available mechanism for passing back feedback during the process.
In summary, there are a key set of delivered objectives and milestones which should be considered during the process of remote/flexible working adoption and careful thought should be given prior during and after implementation in order to ensure that maximum benefits are achieved.
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