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    The Seasonal Slump?
    Everyone who has ever been in sales has heard it said that the holidays are the down time of the year. That is the reason that many businesses close for the season. Some will close for a couple of days while others close for the entire two weeks between Christmas and New Years Days. I have even heard of businesses closing for the entire holiday season beginning Thanksgiving and lasting until Valentines Day. Now that is what I call “Death Valley Days”.Do you agree? Do you allow yourself and your business to succumb to this mindset? Do you close down the shop and invariably end up losing business because you believe in the seasonal slump? I beg to differ.
    ame. After learning what can be learned, let the situation go and focus the team’s energies forward, not on the problem or issue.

    10. Involve the right people at the right times. Sometimes teams need outside help and expertise. Go get it! Get the right people involved to make decisions and the right people involved to implement those decisions.

    11. Keep the big picture in view. Teams often get lost in procedures, small problems or on any other sort of “rabbit trail”. Don’t lose track of the big picture. Remember the goals and purposes for the team and continue to bring yourself and the team back to those purposes. Keeping the big picture in view will smooth out many of the bumps in a team’s road and reduce the time and effort required to reach success.

    12. Be proactive. These tips are for team leaders but not just for team leaders. Everyone on a team has a responsibility for team success. Be

    Could Interesting Corporate Gifts Benefit The Bottom Line?
    Business relationships much like personal ones are built on impressions. These impressions spring forth from how one entity presents itself and is perceived by another. The world is built on these emotional structures which guide our judgments on how we interact and exchange thoughts, ideas as well as with whom we will share our commercial activity for mutual gain.The business environment which surrounds us, therefore, depends upon kinship between companies with the goals of a shared success in mind. Each side of the partnership has a vested interest in cultivating a positive image to the other. This is for the purpose of gaining the attention and respect that co
    12 Tips and Reminders for Team Members To Enjoy Their Team Experiences More

    Warning: The ideas that follow work. Don’t be fooled by their simplicity. For experienced team members and team leaders some of these tips may seem obvious. Sometimes however it is the obvious things we forget about or don’t apply. As you read the list think about your past experiences and determine which of these ideas would have made your team experiences more effective and productive.

    1. Know your roles, purpose, boundaries and resources. Teams need to first know their purpose, the role of each team member, what they are responsible for (and what is outside their scope) and what resources they have at their disposal. Once they know these things they need to remember them! Team Leaders can help by setting a clear purpose up front. The team can build processes to keep their roles and scope in focus. And as a team progresses, the resources required may change. Teams should try to succeed with their original resources, but should engage the team leader to provide additional resources when needed.

    2. Assume the best about people. People on teams will do and say things you don’t understand or agree with. Always start from an assumption that their motives are team-based and their goals are consistent with team goals. Too often a comment or action will be misinterpreted leading to rifts, factions and dysfunctional behaviors. If you don’t understand a person’s perspective or comments, ask them for clarification rather than making your own assumptions based on your biases.

    3. Be patient and caring. Teams sometimes need time to get going or get unstuck. As a team leader or any member of the team, be patient. Individual members of the team might not get on board with an idea or decision as rapidly as you so be patient and give them some time.

    4. Maintain a sense of urgency. Patience is important, but teams also need to maintain a sense of urgency. Too often teams get bogged down in the process, spend too long on small points, or languish for any number of other reasons. Give the team time to work things out, but always keep the timeline in mind – and move towards completion.

    5. Take time to plan your meetings. Want the best way to increase the productivity of your team? Spend more time planning your meetings. Meetings cost time, money and emotional and physical energy. Improve the return on that investment by having clear objectives and plans for every meeting – and by letting everyone see that plan (agenda) before the meeting so they can be prepared to succeed.

    6. Be willing to ask for and accept help. Being on a team means being a part of the team. Be willing to ask for help on a particular task or decision. When help is offered don’t be proud – let people help. It will build relationships and help the team succeed more quickly.

    7. Share. Your ideas, your thoughts, your experiences. Sharing these things are critical to a team developing synergy. Without the willingness to share, a team is just a collection of individuals. And as the work is completed, be willing to share the accolades and success as well.

    8. Be willing to give feedback. Sometimes people will do something that bothers you or other team members. Be willing to give the person feedback on their behaviors. Equally important, when people shine or have done something very valuable, let them know that too! Effective timely feedback helps a team avoid breakdowns and provides the information needed for continuous improvement.

    9. Fix the problem, not the blame. Problems will occur. Use them as a way to assess progress and as an opportunity for learning, rather than as a chance to assign blame. After learning what can be learned, let the situation go and focus the team’s energies forward, not on the problem or issue.

    10. Involve the right people at the right times. Sometimes teams need outside help and expertise. Go get it! Get the right people involved to make decisions and the right people involved to implement those decisions.

    11. Keep the big picture in view. Teams often get lost in procedures, small problems or on any other sort of “rabbit trail”. Don’t lose track of the big picture. Remember the goals and purposes for the team and continue to bring yourself and the team back to those purposes. Keeping the big picture in view will smooth out many of the bumps in a team’s road and reduce the time and effort required to reach success.

    12. Be proactive. These tips are for team leaders but not just for team leaders. Everyone on a team has a responsibility for team success. Be

    Ethics of Outsourcing
    Many times, business organizations encounter the dilemma of ethical decision making. “If a CIO says ‘I've never faced an ethical issue’, they're not living in the real world," says Larry Ponemon, chairman and founder of the Ponemon Institute, a security and privacy research think tank based in Arizona.Though business relationships are more economic in nature, their moral and ethical dimensions have an equal impact on profitability. When it comes to the ethics of outsourcing, matters become more complicated, as parities involved are continents away. A judicious choice between the right and the wrong person to do business with will determine the future of your outs
    d may change. Teams should try to succeed with their original resources, but should engage the team leader to provide additional resources when needed.

    2. Assume the best about people. People on teams will do and say things you don’t understand or agree with. Always start from an assumption that their motives are team-based and their goals are consistent with team goals. Too often a comment or action will be misinterpreted leading to rifts, factions and dysfunctional behaviors. If you don’t understand a person’s perspective or comments, ask them for clarification rather than making your own assumptions based on your biases.

    3. Be patient and caring. Teams sometimes need time to get going or get unstuck. As a team leader or any member of the team, be patient. Individual members of the team might not get on board with an idea or decision as rapidly as you so be patient and give them some time.

    4. Maintain a sense of urgency. Patience is important, but teams also need to maintain a sense of urgency. Too often teams get bogged down in the process, spend too long on small points, or languish for any number of other reasons. Give the team time to work things out, but always keep the timeline in mind – and move towards completion.

    5. Take time to plan your meetings. Want the best way to increase the productivity of your team? Spend more time planning your meetings. Meetings cost time, money and emotional and physical energy. Improve the return on that investment by having clear objectives and plans for every meeting – and by letting everyone see that plan (agenda) before the meeting so they can be prepared to succeed.

    6. Be willing to ask for and accept help. Being on a team means being a part of the team. Be willing to ask for help on a particular task or decision. When help is offered don’t be proud – let people help. It will build relationships and help the team succeed more quickly.

    7. Share. Your ideas, your thoughts, your experiences. Sharing these things are critical to a team developing synergy. Without the willingness to share, a team is just a collection of individuals. And as the work is completed, be willing to share the accolades and success as well.

    8. Be willing to give feedback. Sometimes people will do something that bothers you or other team members. Be willing to give the person feedback on their behaviors. Equally important, when people shine or have done something very valuable, let them know that too! Effective timely feedback helps a team avoid breakdowns and provides the information needed for continuous improvement.

    9. Fix the problem, not the blame. Problems will occur. Use them as a way to assess progress and as an opportunity for learning, rather than as a chance to assign blame. After learning what can be learned, let the situation go and focus the team’s energies forward, not on the problem or issue.

    10. Involve the right people at the right times. Sometimes teams need outside help and expertise. Go get it! Get the right people involved to make decisions and the right people involved to implement those decisions.

    11. Keep the big picture in view. Teams often get lost in procedures, small problems or on any other sort of “rabbit trail”. Don’t lose track of the big picture. Remember the goals and purposes for the team and continue to bring yourself and the team back to those purposes. Keeping the big picture in view will smooth out many of the bumps in a team’s road and reduce the time and effort required to reach success.

    12. Be proactive. These tips are for team leaders but not just for team leaders. Everyone on a team has a responsibility for team success. Be

    I'm Looking for a Skill Set in Communications
    This is the last in a series of articles devoted to communications in relation to Customer Service.If you are in a busy Customer Service environment (phones ringing, people asking questions and as usual, shorthanded) I am sure that a tool that is easy to use and implement would be helpful.I have been reading a lot about Behavioral or Personality Profiling and studying the different types.This is the culmination of what has been a career journey and learning experience. We all have different ways of profiling people. (And if you have been in Customer Service any length of time, you have developed your own profiling system) I’ve included some of my ow
    n a sense of urgency. Patience is important, but teams also need to maintain a sense of urgency. Too often teams get bogged down in the process, spend too long on small points, or languish for any number of other reasons. Give the team time to work things out, but always keep the timeline in mind – and move towards completion.

    5. Take time to plan your meetings. Want the best way to increase the productivity of your team? Spend more time planning your meetings. Meetings cost time, money and emotional and physical energy. Improve the return on that investment by having clear objectives and plans for every meeting – and by letting everyone see that plan (agenda) before the meeting so they can be prepared to succeed.

    6. Be willing to ask for and accept help. Being on a team means being a part of the team. Be willing to ask for help on a particular task or decision. When help is offered don’t be proud – let people help. It will build relationships and help the team succeed more quickly.

    7. Share. Your ideas, your thoughts, your experiences. Sharing these things are critical to a team developing synergy. Without the willingness to share, a team is just a collection of individuals. And as the work is completed, be willing to share the accolades and success as well.

    8. Be willing to give feedback. Sometimes people will do something that bothers you or other team members. Be willing to give the person feedback on their behaviors. Equally important, when people shine or have done something very valuable, let them know that too! Effective timely feedback helps a team avoid breakdowns and provides the information needed for continuous improvement.

    9. Fix the problem, not the blame. Problems will occur. Use them as a way to assess progress and as an opportunity for learning, rather than as a chance to assign blame. After learning what can be learned, let the situation go and focus the team’s energies forward, not on the problem or issue.

    10. Involve the right people at the right times. Sometimes teams need outside help and expertise. Go get it! Get the right people involved to make decisions and the right people involved to implement those decisions.

    11. Keep the big picture in view. Teams often get lost in procedures, small problems or on any other sort of “rabbit trail”. Don’t lose track of the big picture. Remember the goals and purposes for the team and continue to bring yourself and the team back to those purposes. Keeping the big picture in view will smooth out many of the bumps in a team’s road and reduce the time and effort required to reach success.

    12. Be proactive. These tips are for team leaders but not just for team leaders. Everyone on a team has a responsibility for team success. Be

    Lateral Thinking, Logical Thinking, Applied Creativity
    Certain processes enhance creative output and others enhance innovative output. Defining creativity as problem identification and idea generation and innovation as idea selection, development and commercialisation, this article will tackle stages two and three using the three-stage process of lateral thinking, logical thinking and applied creativity.The start of the process involves building a sizeable idea pool of quality ideas. In this article, we can define quality as being a large number of ideas and a large number of diverse and novel ideas.Simply creating the above three categories enhances the size of the idea pool. Whereas we might initially have c
    help. It will build relationships and help the team succeed more quickly.

    7. Share. Your ideas, your thoughts, your experiences. Sharing these things are critical to a team developing synergy. Without the willingness to share, a team is just a collection of individuals. And as the work is completed, be willing to share the accolades and success as well.

    8. Be willing to give feedback. Sometimes people will do something that bothers you or other team members. Be willing to give the person feedback on their behaviors. Equally important, when people shine or have done something very valuable, let them know that too! Effective timely feedback helps a team avoid breakdowns and provides the information needed for continuous improvement.

    9. Fix the problem, not the blame. Problems will occur. Use them as a way to assess progress and as an opportunity for learning, rather than as a chance to assign blame. After learning what can be learned, let the situation go and focus the team’s energies forward, not on the problem or issue.

    10. Involve the right people at the right times. Sometimes teams need outside help and expertise. Go get it! Get the right people involved to make decisions and the right people involved to implement those decisions.

    11. Keep the big picture in view. Teams often get lost in procedures, small problems or on any other sort of “rabbit trail”. Don’t lose track of the big picture. Remember the goals and purposes for the team and continue to bring yourself and the team back to those purposes. Keeping the big picture in view will smooth out many of the bumps in a team’s road and reduce the time and effort required to reach success.

    12. Be proactive. These tips are for team leaders but not just for team leaders. Everyone on a team has a responsibility for team success. Be

    Are You Doing the Right Thing or the Comfortable Thing?
    Businesspeople are often in a difficult position when negotiating, enforcing policy, and making decisions that impact relationships with customers, staff, vendors, and stakeholders. Many take the easy way out by procrastinating or they do the comfortable thing by just allowing the issue to continue instead of doing the right thing and deal with it.Dealing with difficult issues by hoping they will go away might feel comfortable because human beings can fool themselves for a time and pretend those issues don’t exist. But by doing the comfortable thing they open the door to long-term risk that is probably much worse and much less comfortable than the current issue
    ame. After learning what can be learned, let the situation go and focus the team’s energies forward, not on the problem or issue.

    10. Involve the right people at the right times. Sometimes teams need outside help and expertise. Go get it! Get the right people involved to make decisions and the right people involved to implement those decisions.

    11. Keep the big picture in view. Teams often get lost in procedures, small problems or on any other sort of “rabbit trail”. Don’t lose track of the big picture. Remember the goals and purposes for the team and continue to bring yourself and the team back to those purposes. Keeping the big picture in view will smooth out many of the bumps in a team’s road and reduce the time and effort required to reach success.

    12. Be proactive. These tips are for team leaders but not just for team leaders. Everyone on a team has a responsibility for team success. Be willing to ask the hard question, encourage the team to have better meeting planning, give the feedback and more. Highly effective teams are made up of highly effective, proactive team members.

    As I mentioned at the top of this article, think about which of these tips you could apply with the greatest immediate impact. Resolve to take the appropriate action based on that determination and you will be taking positive step towards more effective teamwork.

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