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Casual Articles - Sure You're Hearing, But Are You Listening?
Whatever business organization is ventured into, the capital gain is what gets the most attention. Business procedures naturally generate a handsome amount of lucrative revenues. Service management is the term used to refer to the administering of serving producing companies. This is largely in contrast with that of the agricultural and manufacturing companies, because the term service management mostly applies to information and technology sectors and at times to auto repair and housekeeping industries.These days procedures have become automated. Meanin
Manager: “Wait a minute. Why did you ask Peggy? I asked you to do it. It’s too important to delegate.”
Employee: “Okay, I’ll go work on it right now.”
An excited and engaged employee just got de-motivated and became a less engaged employee. The manager didn’t acknowledge his ideas for improvi
Are you out of a job? Are you bored, underpaid or generally dissatisfied with your present job? Only you can make the difference and change what ever it is that you are doing now.First of all, if you are out of a job, then you have more than ample time to look for a job. There is strength in numbers. The more resumes you send out, the more applications you fill out and submit, the more contacts you make by phone or in person, is the only way you will ultimately seek your goal.Resumes are absolutely essential in looking for a job. There are multipl
You are at lunch with one of your co-workers, when he asks about the vacation you just returned from in Colorado. You say “It was great! We started to feel like we were really on vacation when we saw the mountains.” You take a breath before continuing to tell him about your exciting trip. Ooooops, too long. He jumps in.
“We went to Texas, you know the home of longhorn steers and President Bush” he says. “Six Flags was probably the most fun we’ve ever had. Billy rode every roller coaster…” and on he goes. Rather than really listening to you, he couldn’t wait to jump in and tell you about his adventure. In fact, by asking you about your vacation, he was probably just creating a way to talk about his vacation.
The fact of the matter is that interruptions—intentional or not—are rude; they signal to the speaker that the listener is not listening or engaged. Casual chats about vacations are one thing, but when this happens in any business, it can be a problem. Think of this bad habit as “listening with your answer running.”
Take Time to Listen
Employee: “Hey boss, Got a minute? I’ve got some great ideas on how to improve our customer service. I promise I’ll be brief.”
Manager: “I’m glad I ran into you. I was planning to stop by your office to find out what happened to the parts we ordered from Taft.”
Employee: “I’ve got Peggy working on it. We should know soon. Here are my ideas.”
Manager: “Wait a minute. Why did you ask Peggy? I asked you to do it. It’s too important to delegate.”
Employee: “Okay, I’ll go work on it right now.”
An excited and engaged employee just got de-motivated and became a less engaged employee. The manager didn’t acknowledge his ideas for improvin
Employee recognition and service awards can take shape in several forms. Historically, service awards have been synonymous with employee recognition. Service awards are a way of recognizing employees for length of time with the company and their service to the organization. On milestone anniversaries businesses will offer gifts to commemorate the occasion, usually giving the employee a selection of gifts to choose from.This type of recognition has changed a little in the past years as companies have downsized and baby boomers have retired from the work f
“We went to Texas, you know the home of longhorn steers and President Bush” he says. “Six Flags was probably the most fun we’ve ever had. Billy rode every roller coaster…” and on he goes. Rather than really listening to you, he couldn’t wait to jump in and tell you about his adventure. In fact, by asking you about your vacation, he was probably just creating a way to talk about his vacation.
The fact of the matter is that interruptions—intentional or not—are rude; they signal to the speaker that the listener is not listening or engaged. Casual chats about vacations are one thing, but when this happens in any business, it can be a problem. Think of this bad habit as “listening with your answer running.”
Take Time to Listen
Employee: “Hey boss, Got a minute? I’ve got some great ideas on how to improve our customer service. I promise I’ll be brief.”
Manager: “I’m glad I ran into you. I was planning to stop by your office to find out what happened to the parts we ordered from Taft.”
Employee: “I’ve got Peggy working on it. We should know soon. Here are my ideas.”
Manager: “Wait a minute. Why did you ask Peggy? I asked you to do it. It’s too important to delegate.”
Employee: “Okay, I’ll go work on it right now.”
An excited and engaged employee just got de-motivated and became a less engaged employee. The manager didn’t acknowledge his ideas for improvi
Nonprofit fund-raising events are the hallmark of most nonprofit organizations and they often host these annual events in order to raise much-needed funds for their group. If these fund-raising events are successful the group can propel its work and help those people in need.This brings us to the next point; publicity and public relations are a key for nonprofit group fund raising, but it is not always enough. Sometimes it is important to advertise the nonprofit group's fund-raising events.Of course one problem with heavy advertising for nonprofi
The fact of the matter is that interruptions—intentional or not—are rude; they signal to the speaker that the listener is not listening or engaged. Casual chats about vacations are one thing, but when this happens in any business, it can be a problem. Think of this bad habit as “listening with your answer running.”
Take Time to Listen
Employee: “Hey boss, Got a minute? I’ve got some great ideas on how to improve our customer service. I promise I’ll be brief.”
Manager: “I’m glad I ran into you. I was planning to stop by your office to find out what happened to the parts we ordered from Taft.”
Employee: “I’ve got Peggy working on it. We should know soon. Here are my ideas.”
Manager: “Wait a minute. Why did you ask Peggy? I asked you to do it. It’s too important to delegate.”
Employee: “Okay, I’ll go work on it right now.”
An excited and engaged employee just got de-motivated and became a less engaged employee. The manager didn’t acknowledge his ideas for improvi
Writing a r?sum? can be one of the most daunting parts of any job search. Quite frankly, it is one of the most important elements in helping you find work. A good r?sum? can ease doors open while a poorly written one will certainly shut these very same doors. In aviation, there are certain things that must be included in a r?sum? to help you get noticed and getting noticed is, of course, the first step toward securing an interview which may lead to employment.There is no "one-size fits all" r?sum? that will guarantee success. In my many years of reviewin
Take Time to Listen
Employee: “Hey boss, Got a minute? I’ve got some great ideas on how to improve our customer service. I promise I’ll be brief.”
Manager: “I’m glad I ran into you. I was planning to stop by your office to find out what happened to the parts we ordered from Taft.”
Employee: “I’ve got Peggy working on it. We should know soon. Here are my ideas.”
Manager: “Wait a minute. Why did you ask Peggy? I asked you to do it. It’s too important to delegate.”
Employee: “Okay, I’ll go work on it right now.”
An excited and engaged employee just got de-motivated and became a less engaged employee. The manager didn’t acknowledge his ideas for improvi
Mark Twain once said the rumors of his death had been greatly exaggerated. The same may be said for the press release. It’s not dead, but its mission has evolved.Those PR practitioners who are spreading these death rumors would have you believe that press releases should never be written, nor distributed. I take issue with this old-school thinking.Now, inundating the media with press releases has not been a good practice since shortly after Edward Bernays opened the first PR firm in 1919. Any competent PR person has known for years that garnering
Manager: “Wait a minute. Why did you ask Peggy? I asked you to do it. It’s too important to delegate.”
Employee: “Okay, I’ll go work on it right now.”
An excited and engaged employee just got de-motivated and became a less engaged employee. The manager didn’t acknowledge his ideas for improving customer service in any way. Instead, she talked about what was on her mind, virtually dismissing his excitement.
The messages sent by the manager:
• My agenda is more important than yours.
• I didn't listen to you when you stopped me.
• You didn’t do what I wanted you to do.
The messages heard by the employee:
• I’m not important.
• My ideas aren’t valued.
• Management talks about delegation, but they don’t believe in it.
Was there a better way for the manager to handle this situation so that both she and the employee could get their needs met? Certainly. She could have acknowledged the employee’s request and asked him to bring it up at another time. The employee would have felt that his manager had listened and wouldn’t have minded moving from his agenda to hers.
Keys to Listening
• Be intentional. To really listen, without your answer, idea, opinion or bias running, is hard. It means you need to be open-minded. Put what you think aside for the time being. Make a small sign that says “LISTEN” and tape it to your computer or bathroom mirror to remind you.
• Avoid distractions. For example, if you have a tendency to get distracted when others are talking, sit or stand where your view is restricted.
• Set time boundaries. Provide a reasonable time limit for your meetings, and stick to it.
• Avoid multi-tasking. Don’t take phone calls, read or work on your computer unless necessary for the
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