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You are here: Home > Business > Team Building > Gaining Commitment Or Compliance From Your Team? Some Guidelines for Team Decision Making |
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Casual Articles - Gaining Commitment Or Compliance From Your Team? Some Guidelines for Team Decision Making
What Great Companies Want t need commitment, but merely compliance, then it can be legitimate and effective to choose a method other than consensus. Sometimes this may be necessary because of time, context or other pressures. For example, it would be inappropriate (and quite hazardous) for an army officer to hold a group consensus meeting with the troops on how to hold back the imminent approach of the enemy!The primary objectives of all Great Companies are as follows:• Make Money -> Create value for shareholders, grow earnings and profits• Act Responsibly -> Be a good corporate citizen, improve the lives of consumers• Minimize Risk -> Legal Risk, Financial Risk, Marketplace RiskTherefore, what Great Companies look for in the people they hire is that they have the skills and capabilities to…1. Make money for the company2. Act responsibly3. Minimize riskYour primary task in applying for a job is to convince companies that you have what it takes to do what's shown above. Every company has a set of skills and capabilities they are looking for in their management employees. Alt Irrespective of which decision making approach you adopt, the most critical point for managers to remember is: “Always inform your team beforehand how the decision will be made.” For example, if you decide that in a particular case, this is your decision to make but you would like the input of your team in order to make an informed decision (by the leader following group consultation), say so. You will find that if you do this on all occasions, then the team will become more involved (and ultimately committed) to both the decision making Parker Pens Rob worked as a qualified, but junior physiotherapist in a busy hospital. He along with three of his colleagues were asked by their manager to discuss amongst themselves how they would like their rosters to be organised (i.e. who would do what shifts etc.) and put forward their proposal. Rob and his colleagues were very happy with their final choices as they had considered all of their personal and professional needs and felt that their decision was the best for all. A day before the new rosters were to start, Rob found out by rumour during his lunch break that their roster recommendations were not to be implemented. Worse still, the rosters decided on by their manager did not suit any of the four. This decision by their manager resulted in a severe lowering of morale within the team and created a culture of mistrust with management. In future, they would be very wary of any suggestion from management.For over 100 years, Parker have been producing some of the best pens in the world. The 'Jotter' is by far best selling parker pen, it features classic, functional design with a stainless steel trim and a full life-time warranty. It is available in four barrel colours, blue, red, white or black. The Parker Pen brand is world renowned and as a gift, an opportunity to show how much you value your clients. The Parker Jotters are the best selling from the Parker range whilst the Frontier set offers a more contemporary style and higher perceived value. When you're looking for a pen to showcase your company, you'll want a brand that your customers’ know and value. Parker brand combine quality, innovation and style, along with great v Ever been a member of a work team where the manager threw a difficult problem over to the team to solve only to see the manager implement a completely different decision to that of the team? If the implemented solution affected the ongoing congruence and cohesiveness of the team, how did this make you feel? Why does this happen and is it a legitimate management strategy for group decision making? Often this occurs because the manager does not understand the importance and nature of group decision making within teams. It can also occur because of the manager’s feeling of comfort with one particular style of group decision making irrespective of the circumstances or context of the problem. Decision making within groups ranges on a continuum from “by the leader with little or no discussion” through to “complete consensus”. Here are the stages along that continuum: • By the leader with little or no discussion • By the leader following group consultation • By an “expert” (either within the group or advice received by the group) • Averaging (e.g. using a mathematical process to assess options, then averaging) • By a minority (can be through personal or positional power) • By majority vote • Consensus Surprisingly, each has its place and can be a very successful method. As a manager, the method of group decision making you decide on, depends on whether you want commitment or compliance from your team. Of the seven methods, only “consensus” is most likely to produce commitment to the team decision. Using the other six methods will bring compliance (because you are the manager). Commitment will then depend on: • How well you are perceived as a leader • How effective (for all concerned) is the final decision Much has been written by managerial experts about the “appropriateness” for managers to use consensus decision making in order to build staff morale. This is also supported by the study of jury decision making where it has been found that juries required to make unanimous decisions consider the evidence more carefully and thoroughly and report higher levels of juror confidence in the ultimate decision, than juries operating a majority verdict system (American Judicature Society http://www.ajs.org/jc/juries/jc_decision_research.asp) Managers should also consider that although it generally takes a lot longer, consensus more often comes up with a better result. Again in the legal system, a recent study of the difference between judges’ opinions of the outcome of 48 trials (ranging from a day to five weeks duration) and the ultimate outcome decided by the actual juries using the consensus method, resulted in only three differences. (Law Reform Commission of NSW http://www.ajs.org/jc/juries/jc_decision_research.asp) However, if you do not need commitment, but merely compliance, then it can be legitimate and effective to choose a method other than consensus. Sometimes this may be necessary because of time, context or other pressures. For example, it would be inappropriate (and quite hazardous) for an army officer to hold a group consensus meeting with the troops on how to hold back the imminent approach of the enemy! Irrespective of which decision making approach you adopt, the most critical point for managers to remember is: “Always inform your team beforehand how the decision will be made.” For example, if you decide that in a particular case, this is your decision to make but you would like the input of your team in order to make an informed decision (by the leader following group consultation), say so. You will find that if you do this on all occasions, then the team will become more involved (and ultimately committed) to both the decision making Protect Your Documents With The Right Office Furniture work team where the manager threw a difficult problem over to the team to solve only to see the manager implement a completely different decision to that of the team? If the implemented solution affected the ongoing congruence and cohesiveness of the team, how did this make you feel? Why does this happen and is it a legitimate management strategy for group decision making?Many executives have documents that are of a sensitive nature and should be keep somewhere secure. Depending on what type of office you have your needs for a safe will change. If you have an office that you are planning on being in for a long time you can have a wall safe installed. You should have a contractor come out to your office and install the safe. They will be able to secure it the studs so that it can't be forced out of the wall. If you are looking at a more temporary office solution you should explore the options of having a standing safe brought in. There are several different types including electronic keypad, dial and key locks. It is important for you to examine how much material you have to store and what risks Often this occurs because the manager does not understand the importance and nature of group decision making within teams. It can also occur because of the manager’s feeling of comfort with one particular style of group decision making irrespective of the circumstances or context of the problem. Decision making within groups ranges on a continuum from “by the leader with little or no discussion” through to “complete consensus”. Here are the stages along that continuum: • By the leader with little or no discussion • By the leader following group consultation • By an “expert” (either within the group or advice received by the group) • Averaging (e.g. using a mathematical process to assess options, then averaging) • By a minority (can be through personal or positional power) • By majority vote • Consensus Surprisingly, each has its place and can be a very successful method. As a manager, the method of group decision making you decide on, depends on whether you want commitment or compliance from your team. Of the seven methods, only “consensus” is most likely to produce commitment to the team decision. Using the other six methods will bring compliance (because you are the manager). Commitment will then depend on: • How well you are perceived as a leader • How effective (for all concerned) is the final decision Much has been written by managerial experts about the “appropriateness” for managers to use consensus decision making in order to build staff morale. This is also supported by the study of jury decision making where it has been found that juries required to make unanimous decisions consider the evidence more carefully and thoroughly and report higher levels of juror confidence in the ultimate decision, than juries operating a majority verdict system (American Judicature Society http://www.ajs.org/jc/juries/jc_decision_research.asp) Managers should also consider that although it generally takes a lot longer, consensus more often comes up with a better result. Again in the legal system, a recent study of the difference between judges’ opinions of the outcome of 48 trials (ranging from a day to five weeks duration) and the ultimate outcome decided by the actual juries using the consensus method, resulted in only three differences. (Law Reform Commission of NSW http://www.ajs.org/jc/juries/jc_decision_research.asp) However, if you do not need commitment, but merely compliance, then it can be legitimate and effective to choose a method other than consensus. Sometimes this may be necessary because of time, context or other pressures. For example, it would be inappropriate (and quite hazardous) for an army officer to hold a group consensus meeting with the troops on how to hold back the imminent approach of the enemy! Irrespective of which decision making approach you adopt, the most critical point for managers to remember is: “Always inform your team beforehand how the decision will be made.” For example, if you decide that in a particular case, this is your decision to make but you would like the input of your team in order to make an informed decision (by the leader following group consultation), say so. You will find that if you do this on all occasions, then the team will become more involved (and ultimately committed) to both the decision making Invoice Factoring: Turn Your Unpaid Invoices Into Cash Within 24 Hours roup consultationDo you own or run an expanding business? Are you looking for capital to realise your potential or ease pressure on cashflow?The biggest asset of most businesses is outstanding invoices. But they are virtually useless until you receive payment for them. Using an invoice factoring service you can start using the cash nearly as soon as the invoice is raised.Like many UK businesses you could find that Invoice Factoring offers a real alternative to traditional bank finance.How does invoice factoring work?Invoice Factoring is a fast and flexible way to release money from your sales ledger which would normally take 1-3 months to be paid.When a sales invoice is issued a copy is sent • By an “expert” (either within the group or advice received by the group) • Averaging (e.g. using a mathematical process to assess options, then averaging) • By a minority (can be through personal or positional power) • By majority vote • Consensus Surprisingly, each has its place and can be a very successful method. As a manager, the method of group decision making you decide on, depends on whether you want commitment or compliance from your team. Of the seven methods, only “consensus” is most likely to produce commitment to the team decision. Using the other six methods will bring compliance (because you are the manager). Commitment will then depend on: • How well you are perceived as a leader • How effective (for all concerned) is the final decision Much has been written by managerial experts about the “appropriateness” for managers to use consensus decision making in order to build staff morale. This is also supported by the study of jury decision making where it has been found that juries required to make unanimous decisions consider the evidence more carefully and thoroughly and report higher levels of juror confidence in the ultimate decision, than juries operating a majority verdict system (American Judicature Society http://www.ajs.org/jc/juries/jc_decision_research.asp) Managers should also consider that although it generally takes a lot longer, consensus more often comes up with a better result. Again in the legal system, a recent study of the difference between judges’ opinions of the outcome of 48 trials (ranging from a day to five weeks duration) and the ultimate outcome decided by the actual juries using the consensus method, resulted in only three differences. (Law Reform Commission of NSW http://www.ajs.org/jc/juries/jc_decision_research.asp) However, if you do not need commitment, but merely compliance, then it can be legitimate and effective to choose a method other than consensus. Sometimes this may be necessary because of time, context or other pressures. For example, it would be inappropriate (and quite hazardous) for an army officer to hold a group consensus meeting with the troops on how to hold back the imminent approach of the enemy! Irrespective of which decision making approach you adopt, the most critical point for managers to remember is: “Always inform your team beforehand how the decision will be made.” For example, if you decide that in a particular case, this is your decision to make but you would like the input of your team in order to make an informed decision (by the leader following group consultation), say so. You will find that if you do this on all occasions, then the team will become more involved (and ultimately committed) to both the decision making Creating Your Future with a Marketing Plan making in order to build staff morale. This is also supported by the study of jury decision making where it has been found that juries required to make unanimous decisions consider the evidence more carefully and thoroughly and report higher levels of juror confidence in the ultimate decision, than juries operating a majority verdict system (American Judicature Society http://www.ajs.org/jc/juries/jc_decision_research.asp)Almost everyone who dreams of starting their own business is familiar with the fact that they should create a business plan. However, often that’s where many people stop. When you created your business plan, what did you do with it? You actually have the base for the next step, which is creating your marketing plan. Without the plan of how you are going to market your business, the business plan is just an empty jumble of words speaking of dreams and desires. The marketing plan takes those dreams and creates a strategy for how to make those dreams come true.There are several different suggestions on how to put a marketing plan together, but all plans have at least seven or eight steps. These steps include preparing a mi Managers should also consider that although it generally takes a lot longer, consensus more often comes up with a better result. Again in the legal system, a recent study of the difference between judges’ opinions of the outcome of 48 trials (ranging from a day to five weeks duration) and the ultimate outcome decided by the actual juries using the consensus method, resulted in only three differences. (Law Reform Commission of NSW http://www.ajs.org/jc/juries/jc_decision_research.asp) However, if you do not need commitment, but merely compliance, then it can be legitimate and effective to choose a method other than consensus. Sometimes this may be necessary because of time, context or other pressures. For example, it would be inappropriate (and quite hazardous) for an army officer to hold a group consensus meeting with the troops on how to hold back the imminent approach of the enemy! Irrespective of which decision making approach you adopt, the most critical point for managers to remember is: “Always inform your team beforehand how the decision will be made.” For example, if you decide that in a particular case, this is your decision to make but you would like the input of your team in order to make an informed decision (by the leader following group consultation), say so. You will find that if you do this on all occasions, then the team will become more involved (and ultimately committed) to both the decision making 7 Rules to Follow When Dealing With Questions t need commitment, but merely compliance, then it can be legitimate and effective to choose a method other than consensus. Sometimes this may be necessary because of time, context or other pressures. For example, it would be inappropriate (and quite hazardous) for an army officer to hold a group consensus meeting with the troops on how to hold back the imminent approach of the enemy!In any presentation which you have to give, you must always expect to answer questions. Do not fear answering questions because this gives you the opportunity to clarify your points made, strengthen your arguments and in the process enhance your credibility.Here are 7 rules to keep in mind when dealing with questions:1. Make sure you tell the audience that they can ask questions at the end of the presentation. This gives then the chance to think of what they want to ask during your talk2. Avoid telling them to interrupt you during the presentation. If they do, they may interrupt your train of thought and your presentation may take longer them anticipated3. It is always difficult to ask the first Irrespective of which decision making approach you adopt, the most critical point for managers to remember is: “Always inform your team beforehand how the decision will be made.” For example, if you decide that in a particular case, this is your decision to make but you would like the input of your team in order to make an informed decision (by the leader following group consultation), say so. You will find that if you do this on all occasions, then the team will become more involved (and ultimately committed) to both the decision making process and the decisions themselves. You should also consider what your preferred style of group decision making is and most importantly, how appropriate is it for the current situation. Think for a moment about the last 5 or 6 meetings you have run with your team where there was a critical decision to make. What style of decision making as a leader did you adopt? What style do you feel most comfortable with? My suggestion is to read the list again prior to each team meeting and decide at the outset what method you will adopt for this decision. This will prevent you from becoming locked into your natural or preferred method. Above all, having decided on a method for this decision, stick with it. In the case of Rob’s manager (whom I mentioned at the start of this article), we can all probably see that she adopted consensus as the most appropriate and effective method, but then changed her mind after the event. Initial commitment was certainly lost, grudging compliance was gained and my bet is that staff morale would be very low for some time to come. Copyright 2006 The National Learning Institute
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