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  • Casual Articles - Eye-to-Eye at the 'Staff Recognition Center'

    How I Solved Problem In The Beginning Of My Career? - A Case Study
    Background I finished my MBA in October 1985 and placed at M/S. XYZ Pvt. Ltd. (the real name of the company is hidden)as a Management Trainee. The Company produces empty containers used by
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    Post testimonials (tastefully) in a public place, on your website, or in your regular mailings to customers. When complaints come in, you can publicize these, too. Be sure to include a response from the organization expressing appreciat
    Titanium on the Moon
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    The Singapore National Eye Center has a unique approach to building customer loyalty and boosting staff morale. In the attractive main lobby, management posts customer compliments in a prominent area called the ‘Staff Recognition Center’.

    Alongside each letter hangs a picture of the staff member cited, and a certificate of appreciation signed by the Managing Director.

    Imagine how these staff feel when they come to work each morning. Just walking through the lobby they know they are appreciated – not only by their customers, but also by their organization. Imagine how customers feel when they come for their appointments.

    They already anticipate receiving good service, and are more likely to express their appreciation when they get it. This is win–win–win at its best: the customer wins, the staff wins, and the National Eye Center wins.

    Key Learning Point
    --------------------------------------------------------------------------------
    You can do this, too! When compliments arrive, be sure to share the news - not just in the staff cafeteria or the in-house newsletter.

    Action Steps
    --------------------------------------------------------------------------------
    Post testimonials (tastefully) in a public place, on your website, or in your regular mailings to customers. When complaints come in, you can publicize these, too. Be sure to include a response from the organization expressing appreciati

    I Want to Sell my Healthcare Information Technology Company - Just After This Next Big Sale
    You have made the decision to sell your healthcare information technology company. Maybe it was because your prospects are selecting the inferior product but superior safety of your brand name c
    aff member cited, and a certificate of appreciation signed by the Managing Director.

    Imagine how these staff feel when they come to work each morning. Just walking through the lobby they know they are appreciated – not only by their customers, but also by their organization. Imagine how customers feel when they come for their appointments.

    They already anticipate receiving good service, and are more likely to express their appreciation when they get it. This is win–win–win at its best: the customer wins, the staff wins, and the National Eye Center wins.

    Key Learning Point
    --------------------------------------------------------------------------------
    You can do this, too! When compliments arrive, be sure to share the news - not just in the staff cafeteria or the in-house newsletter.

    Action Steps
    --------------------------------------------------------------------------------
    Post testimonials (tastefully) in a public place, on your website, or in your regular mailings to customers. When complaints come in, you can publicize these, too. Be sure to include a response from the organization expressing appreciat

    Close Protecting Celebrities, Is It All It's Cracked Up To Be
    Lots of people want to be in close protection to famous people. The truth is, Celebrity Details are probably the most coveted positions, but represent only one small sector of Close Protection.<
    customers feel when they come for their appointments.

    They already anticipate receiving good service, and are more likely to express their appreciation when they get it. This is win–win–win at its best: the customer wins, the staff wins, and the National Eye Center wins.

    Key Learning Point
    --------------------------------------------------------------------------------
    You can do this, too! When compliments arrive, be sure to share the news - not just in the staff cafeteria or the in-house newsletter.

    Action Steps
    --------------------------------------------------------------------------------
    Post testimonials (tastefully) in a public place, on your website, or in your regular mailings to customers. When complaints come in, you can publicize these, too. Be sure to include a response from the organization expressing appreciat

    Successful Workshops: Drawing The Audience
    Speak of workshops and people generally perk up with interest. It could be a workshop about gaining confidence. Or it could be about being able to find romance. Workshops are big business the
    rning Point
    --------------------------------------------------------------------------------
    You can do this, too! When compliments arrive, be sure to share the news - not just in the staff cafeteria or the in-house newsletter.

    Action Steps
    --------------------------------------------------------------------------------
    Post testimonials (tastefully) in a public place, on your website, or in your regular mailings to customers. When complaints come in, you can publicize these, too. Be sure to include a response from the organization expressing appreciat

    How to Be an Entrepreneur and Keep Your Sanity
    Define for yourself what an Entrepreneur is:What makes you think you can start and grow a business?Do you make something that people just have to have?Are you talented in a
    --------------------------------------------------
    Post testimonials (tastefully) in a public place, on your website, or in your regular mailings to customers. When complaints come in, you can publicize these, too. Be sure to include a response from the organization expressing appreciation for your customer's feedback and stating clearly what's been done to improve the situation.

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