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Casual Articles - Key Steps to a Sound Business Purchase Structure
How to Respond to Customer Complaints tion assumptions Industry growth
factors and risk influences Management additions or
deletions and compensation changes A wide variety of non-
financial factors and assumptionsIf you are in business, you will eventually offend a customer, or at least fail to meet the customer's expectations. Now that the damage is done, what is the most effective way to deal with the complaint and keep the customer?Step 1. Identify with the customer. Never take a customer complaint lightly. Rather, do your homework and make sure that the customer understands that you genuinely care and that you want to do the right thing. Doing the right thing, however, doesn't always mean giving customers what they want; it means making sure you do your best to get both sides of the story and respond appropriately.One of the best ways to identify with a customer is to ask yourself, "If this had happened Calculate a cost to replace company assets approach to business value Determination Weight each of the business valuation methods for relevancy based on historical business performance, future performance assumptions, various non-financial aspects of the business, the anticipated final terms of business purchase, the financial and human resources that will be available to take the company where you want it to go 3) Business Purchase and Sale Analysis: Select speci Wealth is Within Your Reach If you have just decided to start the process of buying your
first company or if you are a seasoned mergers and acquisitions
professional, you as a business buyer, need to utilize a
disciplined, structured approach to purchase the best business
acquisition possible. This article will give you a shortcut to
incorporating most of the elements you must have to
systematically qualify and “bias” the business purchase
negotiations in your favor with the business seller.Millions of people in the United States have the potential to be wealthy. Unfortunately, most people resign themselves to a life of "just getting by" or a middle class life where the grass always looks greener on the other side of the fence. There are two things that differentiate those who live paycheck to paycheck from those who are wealthy: a core belief that wealth is possible and diverse revenue streams.When a person believes that wealth is possible, they begin looking for opportunities that will bring in additional money. Even those who work a typical nine-to-five job can have a belief system that allows them to see possibilities that others don't. When those possibilities are recognized, opportuniti Buying a business is a “one off”, iterative process in that each purchase opportunity is unique and different with regard to its sense of urgency from the seller’s perspective. However, as each purchase situation is different, if you do many business acquisitions over time you quickly see that there are fundamental elements to the location, qualification and negotiation processes of buying a business, that once learned, can be leveraged repeatedly from one business purchase opportunity to another. Four Steps to Business Valuation and Purchase/ Sale Analysis With the intent to be brief yet adequately cover all the important elements of the business appraisal and deal structure steps of buying a business, we will only focus on these elements within the typical business purchase process: 1) Company Analysis Steps: Review all information obtained from the seller as solicited in the buyer’s Letter of Intent or “LOI”: All financials, leases, insurance policies, tax returns, contracts, environmental reports, legal documents, retirement programs, inventory counts, patents, licenses, policies, customer lists Adjust historical financial statements provided by the seller to represent profits that reflect actual business performance and exhibit correct asset and liability values Compare adjusted financials to key, like industry, performance metrics Evaluate all non-financial elements of the company Customer sales mix, customer retention rates, customer locations, employee counts and performance metrics, landlord contracts and lease provisions, bank/financing relationships, key suppliers and critical product or service content and warranty issues…to name a few Prepare a “zero-based” budget for the next 3 financial terms, including anticipated monthly cash flows for the business including acquisition debt service requirements 2) Business Valuation Steps: Calculate an asset based approach to business value determination Calculate a profit based approach to business value determination: This will require use of capitalization and a wide variety of Discount rate elements based on: Projected real returns with inflation assumptions Industry growth factors and risk influences Management additions or deletions and compensation changes A wide variety of non- financial factors and assumptions Calculate a cost to replace company assets approach to business value Determination Weight each of the business valuation methods for relevancy based on historical business performance, future performance assumptions, various non-financial aspects of the business, the anticipated final terms of business purchase, the financial and human resources that will be available to take the company where you want it to go 3) Business Purchase and Sale Analysis: Select speci Need More Customers? You Do Not Try Advertising purchase situation is different, if you do many business
acquisitions over time you quickly see that there are
fundamental elements to the location, qualification and
negotiation processes of buying a business, that once learned,
can be leveraged repeatedly from one business purchase
opportunity to another.Every successful small business owner spends thousands every year on advertising. However most people may not be able to tell you how well their advertising is working, how many customers they are getting using various advertising media and what is the real cost of customer acquisition. Even more importantly, most business owners may blink at you if asked what is the real cost of customer retention.If advertising dollar is not track able to the newly acquired or retained customers then it is a wasted dollar. If you do not have any knowledge of advertising whatsoever than you should remember one thing: AIDA. Where A is for attention, I for interest, D for desire and A for action. Whether you are advertising Four Steps to Business Valuation and Purchase/ Sale Analysis With the intent to be brief yet adequately cover all the important elements of the business appraisal and deal structure steps of buying a business, we will only focus on these elements within the typical business purchase process: 1) Company Analysis Steps: Review all information obtained from the seller as solicited in the buyer’s Letter of Intent or “LOI”: All financials, leases, insurance policies, tax returns, contracts, environmental reports, legal documents, retirement programs, inventory counts, patents, licenses, policies, customer lists Adjust historical financial statements provided by the seller to represent profits that reflect actual business performance and exhibit correct asset and liability values Compare adjusted financials to key, like industry, performance metrics Evaluate all non-financial elements of the company Customer sales mix, customer retention rates, customer locations, employee counts and performance metrics, landlord contracts and lease provisions, bank/financing relationships, key suppliers and critical product or service content and warranty issues…to name a few Prepare a “zero-based” budget for the next 3 financial terms, including anticipated monthly cash flows for the business including acquisition debt service requirements 2) Business Valuation Steps: Calculate an asset based approach to business value determination Calculate a profit based approach to business value determination: This will require use of capitalization and a wide variety of Discount rate elements based on: Projected real returns with inflation assumptions Industry growth factors and risk influences Management additions or deletions and compensation changes A wide variety of non- financial factors and assumptions Calculate a cost to replace company assets approach to business value Determination Weight each of the business valuation methods for relevancy based on historical business performance, future performance assumptions, various non-financial aspects of the business, the anticipated final terms of business purchase, the financial and human resources that will be available to take the company where you want it to go 3) Business Purchase and Sale Analysis: Select speci The Fastest Growing Company in the World Part 2 What is the S-WORD? mation obtained from the seller as solicited
in the buyer’s Letter of Intent or “LOI”:
All financials, leases, insurance policies, tax returns,
contracts, environmental reports, legal documents,
retirement programs, inventory counts, patents, licenses,
policies, customer listsSo you want to have the fastest growing company in the world. Any one coach or entrepreneur can tell you it takes teamwork, time management, organizational, innovation and task-driven skills.Almost always right, but what does it take to make a great company in the world today? Is it technology, partly; innovation, partly; but not completely.What makes the best companies rise to the top? What makes a company go from $0-$1,000,000 in 1 year. What makes a company go from $0-$1,000,000,000 in 1 year? Gee I just want to get to $100,000 the start-up entrepreneur says. How do I get there? How can I expand? This will take a lot of time! I don't have the capital! Never done this before! Ok, so it's not like Adjust historical financial statements provided by the seller to represent profits that reflect actual business performance and exhibit correct asset and liability values Compare adjusted financials to key, like industry, performance metrics Evaluate all non-financial elements of the company Customer sales mix, customer retention rates, customer locations, employee counts and performance metrics, landlord contracts and lease provisions, bank/financing relationships, key suppliers and critical product or service content and warranty issues…to name a few Prepare a “zero-based” budget for the next 3 financial terms, including anticipated monthly cash flows for the business including acquisition debt service requirements 2) Business Valuation Steps: Calculate an asset based approach to business value determination Calculate a profit based approach to business value determination: This will require use of capitalization and a wide variety of Discount rate elements based on: Projected real returns with inflation assumptions Industry growth factors and risk influences Management additions or deletions and compensation changes A wide variety of non- financial factors and assumptions Calculate a cost to replace company assets approach to business value Determination Weight each of the business valuation methods for relevancy based on historical business performance, future performance assumptions, various non-financial aspects of the business, the anticipated final terms of business purchase, the financial and human resources that will be available to take the company where you want it to go 3) Business Purchase and Sale Analysis: Select speci Close More Sales By Making Your Prospect Feel Important! ts and performance metrics, landlord contracts
and lease provisions, bank/financing relationships, key
suppliers and critical product or service content and
warranty issues…to name a fewJohn Dewey, a 21st century renowned philosopher, psychologist and educator said that the need to feel important is a basic law of human nature. When you are contacting your sales prospect, engaging in conversation with them and even speaking with their gatekeeper it is so important that you apply this law of human nature. While this concept is common sense one could argue that it is not common usage. Why is this true? Because many of us get caught up in everyday life and we forget how important it is to make others feel important. How do you bring these “common sense principles” from your subconscious to your conscious mind? It’s called awareness.When you become more aware of this principle and use it in y Prepare a “zero-based” budget for the next 3 financial terms, including anticipated monthly cash flows for the business including acquisition debt service requirements 2) Business Valuation Steps: Calculate an asset based approach to business value determination Calculate a profit based approach to business value determination: This will require use of capitalization and a wide variety of Discount rate elements based on: Projected real returns with inflation assumptions Industry growth factors and risk influences Management additions or deletions and compensation changes A wide variety of non- financial factors and assumptions Calculate a cost to replace company assets approach to business value Determination Weight each of the business valuation methods for relevancy based on historical business performance, future performance assumptions, various non-financial aspects of the business, the anticipated final terms of business purchase, the financial and human resources that will be available to take the company where you want it to go 3) Business Purchase and Sale Analysis: Select speci Why Would Anyone Do That in My Meeting? tion assumptions Industry growth
factors and risk influences Management additions or
deletions and compensation changes A wide variety of non-
financial factors and assumptionsImagine that you open a meeting by saying, "We need to talk about the budget."And someone responds with, "I named my dog Budget because everyone tells me he's too big."After the laughter subsides, you wonder why anyone would make such a silly remark in your meeting.And this leads to a larger question: Why would anyone misbehave in a meeting? Taken to the extreme, misbehavior can ruin a meeting. That wastes everyone's time and squanders the opportunity to produce useful results.Here are some possibilities.1) They're uninformedMany people do not know how to plan, conduct, or participate in a meeting. They think that gathering people in a conference room represents Calculate a cost to replace company assets approach to business value Determination Weight each of the business valuation methods for relevancy based on historical business performance, future performance assumptions, various non-financial aspects of the business, the anticipated final terms of business purchase, the financial and human resources that will be available to take the company where you want it to go 3) Business Purchase and Sale Analysis: Select specific assets and liabilities to be purchased Identify a $ allocation to each asset and liability you select Analyze various means to purchase current debt obligations, consider seller contingencies Rank each means to purchase current debt obligations and select the best for your constraints “Run the numbers”: put together a monthly and annual post sale cash flow analysis for both the business buyer and the seller. Emphasize positive cash flows for eventual seller presentation. Test your proforma financials for possible seller “numerical exaggerations” or mistakes 4) Communicate Findings and Analysis to Seller: Your primary objective is to justify your desired company purchase terms in a professional manner, to maximize your credibility and foster constructive dialog with the seller All findings and analysis should be proof read before presented to the seller All documentation should be organized in a professional, somewhat formal Format The information should be introduced as a “starting point”, a basis of further discussion Your data should include numeric analysis responses to anticipated seller Positions Consideration should be made to have a professional, “non- buyer” present the findings All documentation should be also used for future lender, key supplier, landlord and employee presentations. Each presentation customized or fortified for the targeted audience. (This step is where all your purchase “weapons” are shown, but not necessarily used) Purchasing a viable business can be a complex and emotional experience for both the business buyer and the seller. The business seller often has much of their life and money wrapped up in the enterprise and is looking for the long awaited “pay day”, while the buyer typically has an intense “opportunistic” disposition fueled by a “seek and conquer” methodology. The more a business buyer can take the emotion out of the purchase negotiation with effective development and professional presentation of key financial and non-financial justification content, the greater his probability of reaching HIS desired business purchase terms with the business seller. The business analysis and valuation steps in the business buying process are key components to reaching this ultimate objective.
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