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    Quote Customer Success Stories
    Make Trade Shows EffectiveTrade shows are a powerful marketing medium that helps you meet thousands of qualified buyers.The first step in planning a successful trade show is to outline your reasons for exhibiting. It could be either to generate leads or increase your brand awareness. Having a relevant message to promote your products is very important. Create attractive display boards and brochures communicating your key message.Use interactive presentations and demonstrations to draw crowds to your booth. Have a lucky draw or contest to collect contact information from your visitors. Offer unique promotional items or samples, which visitors can take with them. After the show, follow up within two weeks. Actively participate in trade shows and promote yo
    initiatives will position you well for your 2-3 year vision? These are usually related to product development and building sales and distribution to scale the business. However, they could be in any area of the business. Can you take a weakness that is holding back the business and turn it into a strength in some area? Are there alternative markets, channels, price points and product/service bundles that would create a new market niche? Or do you simply need to focus and do more of the same while improving costs and productivity?

    What specific targets and goals need to be met this year to move us towards that long-term objective and vision? Will this market position be defensible and unique in some way that makes your solution better for a certain profile of customer?

    What are the quarterly priorities and me

    Turn Your Luck Around With Your Carpet Cleaning Franchise
    Aren’t you just sick and tired of trying to cover the costs of running your carpet cleaning franchise? There are bills for equipment, employees, overheads and insurance, not to mention repairs and vehicle expenses. Sometimes you are lucky if you make a wage for yourself and you thought owning a company was prestigious and profitable! Well it can be and you need a carpet cleaning business blueprint to turn your luck around.Lets talk statistics: There are over 35,000 carpet cleaners in the US and 200,000 jobs are booked online every month. Bobby Walker makes six figures per year from his own carpet cleaning business and the majority of it is through online marketing. The carpet cleaning franchise world is a very big pie and you need to secure a slice of it!Y
    Is Your Annual Strategic Planning Process Done?

    Generally if you have more than about a dozen people in your company you need to have an annual strategic planning process. With a small management team of three or four people it is not very difficult, and will likely go quickly because you discuss these things daily. The trick is to look at the longer-term (at least a year) in the context of a 3-5 year vision for the company. As the company gets bigger the time invested will get bigger too, but either way it will pay big dividends and needs to be done.

    I recently attended a leadership seminar doing research to add a “Leadership” segment to our CEO & Entrepreneurship Boot Camp. This instructor said that at a recent corporate training with about thirty people from the same company, including the CEO the instructor simply asked who understood the goals of the corporation for the coming year. Only about 20% of these managers raised their hands. This is a pretty bad indication of both leadership and management results.

    Our job as CEO and senior executives:

    Formation of the plan
    Communication of the plan to all (at the level each audience can understand)
    Finding the right people
    Oversight, training and coaching to develop the staff

    Everything else supports these efforts. At a certain size these become the only important things, though we must wear many hats and actually do something while the companies is under 25-40 employees. Without all four of these done properly a company will not move forward easily, if at all. In this case a company’s success will be more by accident than by design.

    Do you have a clear vision of what your company will look like on December 31st of this year? How much revenue? How many people in each department? What kinds of new customers, products and services? What new processes, systems and people will be needed to allow smooth growth? This is the starting point of the annual planning process. Most people do not have the forethought to do this well and the CEO and senior managers must tease this out of our subordinates and crystallize it into a comprehensive and congruent strategic plan (or annual operational plan if you prefer) that allows all departments to move in lock step towards the shared annual objectives.

    Can you answer the following questions – And more importantly would all your managers be able to answer them similarly?

    What is our long-term purpose and the goals for the company in terms of market position, size, market share and competitive position? This is often driven by a market vision, philosophy and values of the company. A clear understanding of your value proposition to customers and your company’s strengths is required. If this is not well known already on our team you should perform a simple SWOT analysis (Strengths-Weaknesses-Opportunities-Threats) analysis before this process begins. I do these in a single day with a one hour meeting with each senior manager for smaller companies. The outside perspective (forest for the trees view) is critical to have at least annually.

    How many new employees will be needed to handle the projected growth? What gating factors will be used to make those hires? (i.e. revenue, customers, cash-flow)

    What key initiatives will position you well for your 2-3 year vision? These are usually related to product development and building sales and distribution to scale the business. However, they could be in any area of the business. Can you take a weakness that is holding back the business and turn it into a strength in some area? Are there alternative markets, channels, price points and product/service bundles that would create a new market niche? Or do you simply need to focus and do more of the same while improving costs and productivity?

    What specific targets and goals need to be met this year to move us towards that long-term objective and vision? Will this market position be defensible and unique in some way that makes your solution better for a certain profile of customer?

    What are the quarterly priorities and mea

    What Every Entreprenuer Must Know To Prepare For Business Growth
    Imagine suiting up to run a marathon without having practiced, without knowing your ideal pace, without getting your body (and mind) in shape for the grueling trek.Preparing for business growth is much like preparing for a marathon. There are exercises and scheduled training that you must implement if you want to make it past the finish line.Yet, many entrepreneurs treat their business growth like a race. The first few minutes of that race they're in the lead, running at a brisk and solid pace. Then, suddenly, everything changes...Their pace begins to taper, they become winded and might even feel a little queasy in the stomach. The finish line seems out of reach.If you are racing to the finish line of success in your business, understand that you
    ructor simply asked who understood the goals of the corporation for the coming year. Only about 20% of these managers raised their hands. This is a pretty bad indication of both leadership and management results.

    Our job as CEO and senior executives:

    Formation of the plan
    Communication of the plan to all (at the level each audience can understand)
    Finding the right people
    Oversight, training and coaching to develop the staff

    Everything else supports these efforts. At a certain size these become the only important things, though we must wear many hats and actually do something while the companies is under 25-40 employees. Without all four of these done properly a company will not move forward easily, if at all. In this case a company’s success will be more by accident than by design.

    Do you have a clear vision of what your company will look like on December 31st of this year? How much revenue? How many people in each department? What kinds of new customers, products and services? What new processes, systems and people will be needed to allow smooth growth? This is the starting point of the annual planning process. Most people do not have the forethought to do this well and the CEO and senior managers must tease this out of our subordinates and crystallize it into a comprehensive and congruent strategic plan (or annual operational plan if you prefer) that allows all departments to move in lock step towards the shared annual objectives.

    Can you answer the following questions – And more importantly would all your managers be able to answer them similarly?

    What is our long-term purpose and the goals for the company in terms of market position, size, market share and competitive position? This is often driven by a market vision, philosophy and values of the company. A clear understanding of your value proposition to customers and your company’s strengths is required. If this is not well known already on our team you should perform a simple SWOT analysis (Strengths-Weaknesses-Opportunities-Threats) analysis before this process begins. I do these in a single day with a one hour meeting with each senior manager for smaller companies. The outside perspective (forest for the trees view) is critical to have at least annually.

    How many new employees will be needed to handle the projected growth? What gating factors will be used to make those hires? (i.e. revenue, customers, cash-flow)

    What key initiatives will position you well for your 2-3 year vision? These are usually related to product development and building sales and distribution to scale the business. However, they could be in any area of the business. Can you take a weakness that is holding back the business and turn it into a strength in some area? Are there alternative markets, channels, price points and product/service bundles that would create a new market niche? Or do you simply need to focus and do more of the same while improving costs and productivity?

    What specific targets and goals need to be met this year to move us towards that long-term objective and vision? Will this market position be defensible and unique in some way that makes your solution better for a certain profile of customer?

    What are the quarterly priorities and me

    Mystery Shopping: Frequently Asked Questions
    What is mystery shopping?Mystery shoppers go into businesses as customers. They interact with employees, make a purchase and possibly a return, then fill out an evaluation form describing what happened during the visit. Mystery shoppers get paid for providing this service.What kinds of businesses use mystery shoppers?Any business that deals with the public may use mystery shoppers: stores, restaurants, banks, hotels, salons, home builders, apartment complexes, gas stations, casinos, auto dealers, auto service centers, movie theaters, health clubs, pet stores, amusement parks, optical providers and more. You can get paid to get your hair cut or your eyes examined, have dinner, go to the bank, have your car worked on or fill up the gas tank,

    Do you have a clear vision of what your company will look like on December 31st of this year? How much revenue? How many people in each department? What kinds of new customers, products and services? What new processes, systems and people will be needed to allow smooth growth? This is the starting point of the annual planning process. Most people do not have the forethought to do this well and the CEO and senior managers must tease this out of our subordinates and crystallize it into a comprehensive and congruent strategic plan (or annual operational plan if you prefer) that allows all departments to move in lock step towards the shared annual objectives.

    Can you answer the following questions – And more importantly would all your managers be able to answer them similarly?

    What is our long-term purpose and the goals for the company in terms of market position, size, market share and competitive position? This is often driven by a market vision, philosophy and values of the company. A clear understanding of your value proposition to customers and your company’s strengths is required. If this is not well known already on our team you should perform a simple SWOT analysis (Strengths-Weaknesses-Opportunities-Threats) analysis before this process begins. I do these in a single day with a one hour meeting with each senior manager for smaller companies. The outside perspective (forest for the trees view) is critical to have at least annually.

    How many new employees will be needed to handle the projected growth? What gating factors will be used to make those hires? (i.e. revenue, customers, cash-flow)

    What key initiatives will position you well for your 2-3 year vision? These are usually related to product development and building sales and distribution to scale the business. However, they could be in any area of the business. Can you take a weakness that is holding back the business and turn it into a strength in some area? Are there alternative markets, channels, price points and product/service bundles that would create a new market niche? Or do you simply need to focus and do more of the same while improving costs and productivity?

    What specific targets and goals need to be met this year to move us towards that long-term objective and vision? Will this market position be defensible and unique in some way that makes your solution better for a certain profile of customer?

    What are the quarterly priorities and me

    Are Private Investigation Jobs Anything Like Magnum PI?
    Forget about hollywood's glamorization of a private investigator job! A real life private investigator job is not as easy as you think!Private investigators offer numerous services, in a huge number of domains such as corporate and star safety, pre-employment verification; subject to perceived value background search. These are only the tip of the iceberg of what they do! They can also do investigations regarding crimes made given the computer, like illegal downloading, copyrighted materials and numerous others.An alternative field that they get into is finding missing persons or finding the birth fathers of adopted children, child custody and shelter cases. Sometimes they are hired to prove if a spouse has committed an infidelity which is the majority of t
    ose and the goals for the company in terms of market position, size, market share and competitive position? This is often driven by a market vision, philosophy and values of the company. A clear understanding of your value proposition to customers and your company’s strengths is required. If this is not well known already on our team you should perform a simple SWOT analysis (Strengths-Weaknesses-Opportunities-Threats) analysis before this process begins. I do these in a single day with a one hour meeting with each senior manager for smaller companies. The outside perspective (forest for the trees view) is critical to have at least annually.

    How many new employees will be needed to handle the projected growth? What gating factors will be used to make those hires? (i.e. revenue, customers, cash-flow)

    What key initiatives will position you well for your 2-3 year vision? These are usually related to product development and building sales and distribution to scale the business. However, they could be in any area of the business. Can you take a weakness that is holding back the business and turn it into a strength in some area? Are there alternative markets, channels, price points and product/service bundles that would create a new market niche? Or do you simply need to focus and do more of the same while improving costs and productivity?

    What specific targets and goals need to be met this year to move us towards that long-term objective and vision? Will this market position be defensible and unique in some way that makes your solution better for a certain profile of customer?

    What are the quarterly priorities and me

    Direct Marketing VS Radio Advertising
    Direct marketing works well for many types of small businesses, but how does it work compared to radio advertising? Well let us look that the very different advertising venues and consider each of them on their own merits first.Radio is fairly immediate and goes out to a large area and it costs very little per each listener. Radio is not listened by everyone only certain types of people that enjoy what that station is playing generally. People have peak times they listen to certain radio stations, such as the commute to work or the drive home. Some stations are listened to at the office, while others in the home. Some play songs in Spanish, some all English and each radio station has a target audience to be considered and you as a business person have to decide if the
    initiatives will position you well for your 2-3 year vision? These are usually related to product development and building sales and distribution to scale the business. However, they could be in any area of the business. Can you take a weakness that is holding back the business and turn it into a strength in some area? Are there alternative markets, channels, price points and product/service bundles that would create a new market niche? Or do you simply need to focus and do more of the same while improving costs and productivity?

    What specific targets and goals need to be met this year to move us towards that long-term objective and vision? Will this market position be defensible and unique in some way that makes your solution better for a certain profile of customer?

    What are the quarterly priorities and measurable goals for each department that will be used to benchmark our progress during the year?

    What incentives are built into the culture, systems and compensation plan to drive these specific goals?

    Is there an overall theme that links together department objectives? I.e. improved quality, retention or lower costs in some area?

    Does each department have a “dashboard” of key metrics to watch and report on daily, weekly, and monthly that measure success against these goals? (note although a dashboard might have ten or twenty measurements people must focus on only two or three in any given quarter to improve performance. Will your dashboard(s) measure both trends and ratios over time to avoid surprises? In growth absolute numbers (not ratios) can mask problems hidden in larger numbers? This is your early warning indicator. Without these solid metrics going from a five-person department to a ten-person department can be a disaster.

    If you and your team can answer these consistently then you are probably in the top five percent of companies in terms of strategic planning and internal communications. If not you need to go through a strategic planning process that will get the best input possible from your team and congeal your priorities and goals for each quarter and the entire year. In a company with less than 100 people this can generally be done in a series of about three meetings over several weeks. The result will pay ten-fold the cost in time and effort because most decisions made by these managers will then be held up against these known priorities and goals. Without this the agenda to decide things can become a personal one, or a bad interpretation of what is important to the company that day. This causes mixed signal, inefficient use of resources and certainly does not properly position the company for good growth.

    If this is not the case, as it will not be at 95% of companies out there, then you need to dig deeper in this process.

    Next article is an outline of my suggested Strategic Planning Process (SPP) for small companies from 10-150 people.

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