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Casual Articles - The Customer Isn't Always Right
When you sell for a living, one of the toughest things to handle, even for seasoned pros, is the negative emotions often created when sales opportunities fail to materialize after effort, time and sometimes cold hard cash have been invested. But there is a lesson given to us by nature that, if understood, can help eliminate that negative emotion forever.I recall, a number
The king is dead. Long live the king.
If customer infallibility is a myth, then how do we engage our people's commitmen
Vending Locator Service - OverviewMost vending locator services promise you to provide the best and top quality vending location services. In such a situation when all services sound good, choosing a perfect vending locator service provider gets most tedious. At the same time, you should remember that your chances of making money through vending machine installatio
Who's Always Right?
The Roman Catholic Church applies the always right or do no wrong concept to one living person, The Pope. By church doctrine, His Holiness is incapable of error in matters of faith and morals and is therefore infallible. History has shown that the infallibility of one person, no matter how qualified, can be difficult for some (like the Greek Orthodox) to embrace. Yet, how many businesses grant infallibility status to ANYONE who pays them? Makes you wonder about the effectiveness of other leaps of faith that management might be requesting.
What's wrong with the always right belief in business?
Customer infallibility is founded on the noble assumption that when a customer is happy, everybody wins. The unfortunate reality is that this philosophy often invites customers to exploit this belief creating "win-lose" scenarios. We succumb to unreasonable demands or even abuse of the people serving them. The customer may be King. But monarchical loyalty has its limitations.
The king is dead. Long live the king.
If customer infallibility is a myth, then how do we engage our people's commitment
Are you planning to sell your business? Or are you looking for a new business opportunity you can invest in? If you are, then you should use a business broker to help you search for a buyer or a seller, as well as facilitate the transfer and purchase of a business.Business brokers, also known as business transfer agents, are persons or firms that facilitate the buying and
What's wrong with the always right belief in business?
Customer infallibility is founded on the noble assumption that when a customer is happy, everybody wins. The unfortunate reality is that this philosophy often invites customers to exploit this belief creating "win-lose" scenarios. We succumb to unreasonable demands or even abuse of the people serving them. The customer may be King. But monarchical loyalty has its limitations.
The king is dead. Long live the king.
If customer infallibility is a myth, then how do we engage our people's commitmen
Recently, I met a possible center of influence or significant referral resource at a networking event. We scheduled a meeting to get to know each other better. She specifically wanted to know what made me different from all the other small business or executive coaches within the Chicago market place.I immediately knew what my response would be when we meet – I double
What's wrong with the always right belief in business?
Customer infallibility is founded on the noble assumption that when a customer is happy, everybody wins. The unfortunate reality is that this philosophy often invites customers to exploit this belief creating "win-lose" scenarios. We succumb to unreasonable demands or even abuse of the people serving them. The customer may be King. But monarchical loyalty has its limitations.
The king is dead. Long live the king.
If customer infallibility is a myth, then how do we engage our people's commitmen
In 2006, a study of 2,300 British consumers conducted by Harris Interactive revealed the general public's frustration with poor phone service. According to their research, 65% of consumers withdrew their business due to poor service experiences.Wow.Well, it’s 2007. How many customers are you going to lose from poor phone service this year?Hopefully,
Customer infallibility is founded on the noble assumption that when a customer is happy, everybody wins. The unfortunate reality is that this philosophy often invites customers to exploit this belief creating "win-lose" scenarios. We succumb to unreasonable demands or even abuse of the people serving them. The customer may be King. But monarchical loyalty has its limitations.
The king is dead. Long live the king.
If customer infallibility is a myth, then how do we engage our people's commitmen
Companies pursuing an increased presence in China have had a wide of results. Small and mid-size USA companies have had tremendous success in China creating great value for their customers, employees and shareholders. Other USA firms have struggled or failed to get results in China.Small and mid-size USA firms are expanding their business with China to be close to their
The king is dead. Long live the king.
If customer infallibility is a myth, then how do we engage our people's commitment to serve them? How about:
If you love your customers, they'll love you back.
But, isn't this equally untrue? Perhaps not, if we can recognize the occasional need for tough love. When and how might we dare to demonstrate tough love with our customers? When our relationship has evolved into a win for the customer and a consistent loser for us, shouldn't this situation be communicated and remedied? If a remedy can not be found, it's sometimes more effective for tough love to take the form of strategic loss of sales.
Who are your high-maintenance customers that repeatedly take more than they give? What if they became your competitor's problem? If that happened, might you be better positioned to direct your limited resources toward those who do provide opportunities for mutual "win-win" relationships? Is it time for you to provide some tough love to your most exploiting customers? Does some Strategic Loss of Sales make sense for you? With whom have you been top-line wise and bottom line foolish? What is preventing you from cutting the cord?
Before we take this too far...
Whi
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