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    Good Customer Service Turning Refunds Into Big Profits
    Customer refunds can be such a big issue for both small and even large companies. Most companies just don’t like giving money back that they believe they have already worked hard for and to them it is just a drain on profits. Wrong, Wrong, Wrong!Customer refunds are not a drain on profits and in fact it has been the experience at my company that customer refunds ac
    as perfect as possible. Remember, there is a need for “balance in one’s life and time with family and for “you” is important. Set a reasonable number of goals to achieve in the new year.

    9. Identify your goals as short term and long term goals. Keep these lists separate. My definition of short term goals is something that can be accomplished within 1 year or less. My definition of long term goals is something that can be accomplished in more than 1 yea

    15 Reasons Why You Need to be Creating Press Right Now
    Year to year, firms consistently report their number one problem is in attracting and retaining quality staff. As your firm enters 2007, do you have this problem and other major business decisions?How can I be creative with my marketing budget? What if I don’t have the resources to advertise? How can I grow or sustain my firm? How can I attract new clients and cust
    The end of the calendar year or the end of the company’s fiscal year presents an opportune time to review the performance of the past year and to develop some solid business goals for the new calendar or fiscal year. Using some strategic thinking, here are a few tips for setting and achieving your goals for the new year.

    1. Use the power of “Brainstorming” by writing a list of things you'd like to accomplish. After you complete your “brainstormed” list, prioritize and decide which things on your list are the most important.

    2. Write down your goals and keep them in one central place that is highly accessible and visible to you. Document any changes you make to your goals.

    3. Develop goals that are challenging, yet achievable. Be careful not to make your goals too easy or to difficult to achieve. The consequences of not following this advice is that if you make them too easy, you will feel like you haven't accomplished much and if you make them too difficult, you'll feel defeated?

    4. Establish realistic time frames to achieve your goals. Break down each goal into specific tasks and assign yourself a due date for each task so you have a detailed plan with a higher probability of success.

    5. Revisit your vision statement and mission statement for your company and use those as your guide for reviewing and selecting your goals for the new year. Remind yourself of the motivation behind the selected goals.

    6. Ensure that your goals measurable. This is critical if you want to be able to determine if you have really reached your goals.

    7. Identify what resources you will need and how to obtain and use those resources to achieve your goals.

    8. Avoid setting yourself up to fail by setting too many goals for the new year. We tend to be driven by wanting to get everything done and to be as perfect as possible. Remember, there is a need for “balance in one’s life and time with family and for “you” is important. Set a reasonable number of goals to achieve in the new year.

    9. Identify your goals as short term and long term goals. Keep these lists separate. My definition of short term goals is something that can be accomplished within 1 year or less. My definition of long term goals is something that can be accomplished in more than 1 yea

    The Most Important Thing You'll Ever Do
    The wellspring of confidence is belief. When you believe in something, you accept and have conviction about the truth, actuality, or validity of that thing. When the belief is about you, its called self-confidence. Self-confidence is your belief that you can marshal your physical, intellectual, emotional and spiritual resources in the successful pursuit of a goal. <
    prioritize and decide which things on your list are the most important.

    2. Write down your goals and keep them in one central place that is highly accessible and visible to you. Document any changes you make to your goals.

    3. Develop goals that are challenging, yet achievable. Be careful not to make your goals too easy or to difficult to achieve. The consequences of not following this advice is that if you make them too easy, you will feel like you haven't accomplished much and if you make them too difficult, you'll feel defeated?

    4. Establish realistic time frames to achieve your goals. Break down each goal into specific tasks and assign yourself a due date for each task so you have a detailed plan with a higher probability of success.

    5. Revisit your vision statement and mission statement for your company and use those as your guide for reviewing and selecting your goals for the new year. Remind yourself of the motivation behind the selected goals.

    6. Ensure that your goals measurable. This is critical if you want to be able to determine if you have really reached your goals.

    7. Identify what resources you will need and how to obtain and use those resources to achieve your goals.

    8. Avoid setting yourself up to fail by setting too many goals for the new year. We tend to be driven by wanting to get everything done and to be as perfect as possible. Remember, there is a need for “balance in one’s life and time with family and for “you” is important. Set a reasonable number of goals to achieve in the new year.

    9. Identify your goals as short term and long term goals. Keep these lists separate. My definition of short term goals is something that can be accomplished within 1 year or less. My definition of long term goals is something that can be accomplished in more than 1 yea

    100% is Not Enough - You Need 120%
    I recently organized a service benchmarking visit to Singapore for 22 Korean sales and service trainers. In seven days we visited 23 leading organizations. A very busy week!At the Singapore Airlines Cabin Crew Training Centre, one visitor asked, 'How does Singapore Airlines stay on top all these years? And how do you plan to keep the lead while other airlines work
    haven't accomplished much and if you make them too difficult, you'll feel defeated?

    4. Establish realistic time frames to achieve your goals. Break down each goal into specific tasks and assign yourself a due date for each task so you have a detailed plan with a higher probability of success.

    5. Revisit your vision statement and mission statement for your company and use those as your guide for reviewing and selecting your goals for the new year. Remind yourself of the motivation behind the selected goals.

    6. Ensure that your goals measurable. This is critical if you want to be able to determine if you have really reached your goals.

    7. Identify what resources you will need and how to obtain and use those resources to achieve your goals.

    8. Avoid setting yourself up to fail by setting too many goals for the new year. We tend to be driven by wanting to get everything done and to be as perfect as possible. Remember, there is a need for “balance in one’s life and time with family and for “you” is important. Set a reasonable number of goals to achieve in the new year.

    9. Identify your goals as short term and long term goals. Keep these lists separate. My definition of short term goals is something that can be accomplished within 1 year or less. My definition of long term goals is something that can be accomplished in more than 1 yea

    Small Business Book Review - A Great Read for Your Service Business
    Most small business owners run a service business.Most marketing books target companies that sell a product.The Invisible Touch by Harry Beckwith is a book for any small business owner that operates a service business. Tired of those marketing books that merely focus on how the Diffusion of Innovation spreads for new products? The
    Remind yourself of the motivation behind the selected goals.

    6. Ensure that your goals measurable. This is critical if you want to be able to determine if you have really reached your goals.

    7. Identify what resources you will need and how to obtain and use those resources to achieve your goals.

    8. Avoid setting yourself up to fail by setting too many goals for the new year. We tend to be driven by wanting to get everything done and to be as perfect as possible. Remember, there is a need for “balance in one’s life and time with family and for “you” is important. Set a reasonable number of goals to achieve in the new year.

    9. Identify your goals as short term and long term goals. Keep these lists separate. My definition of short term goals is something that can be accomplished within 1 year or less. My definition of long term goals is something that can be accomplished in more than 1 yea

    Chinese Calligraphy
    Chinese calligraphy is one of the oldest art forms that still practiced to this day. Although it still serves its more practical application—written communication—calligraphy is appreciated by the rest of the world as something more like abstract art, conveying more than just arbitrary words but expressions of creativity and of the human spirit. Picasso and Matisse openly
    as perfect as possible. Remember, there is a need for “balance in one’s life and time with family and for “you” is important. Set a reasonable number of goals to achieve in the new year.

    9. Identify your goals as short term and long term goals. Keep these lists separate. My definition of short term goals is something that can be accomplished within 1 year or less. My definition of long term goals is something that can be accomplished in more than 1 year and usually within 3 to 5 years. It is prudent to not take on too many long term goals at the same time.

    10. Monitor, revise and/or update your goals as necessary. If you do extend or modify a deadline, develop a new plan on how you will meet that new time frame.? And do not forget to celebrate achieved goals.

    If you would like to learn more about using a strategic thinking approach to set and achieve your goals for next year and how a strategic thinking business coach can serve as your guide and facilitator in that process, please contact Glenn Ebersole today through his website at www.businesscoach4u.com or by email at jgecoach@aol.com

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