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Casual Articles - Understanding Why Clients and Customers Leave
IntroductionOrganizations that are successfully executing customer-centric strategies while seeking competitive edges and innovative strategies do one thing in common that will lead to their long term success:They place the customer as the prime reason for every action they take within t
14% Leave you because they have complaints that were not resolved. Of course, you give great c
Time and time again I meet business owners with a wicked sense of humor, sarcastic wit and language that could make even a trucker blush. Yet, the small business community is riddled with boring, uncreative, overly politically correct marketing collateral that lacks personality or worse fails to speak to a target mark
Depending on the source, survey data varies slightly. In fact, is amazing how remarkably consistent the percentages are from survey to survey.
So, here’s why your clients/customers/patients leave: .
1% Die Nothing you can do about that.
9% Have left you because they found a competitor they liked better. (Ouch!) Remember, your competitors are always looking for business. Your customers are always targets for their new business marketing. This should become a priority to your company or firm to prevent this from happening.
9% Moved away or outgrew the need for your product or service. Even B2B companies can have customers relocate, change the nature of their business, or go under.
14% Leave you because they have complaints that were not resolved. Of course, you give great c
In his book, The Road Ahead, Bill Gates of Microsoft writes of “friction-free capitalism” made possible by developments in communications, chief among them the Internet and its World Wide Web. In this context, “friction” is everything that keeps markets from functioning as the “perfect competition” of economics textbo
So, here’s why your clients/customers/patients leave: .
1% Die Nothing you can do about that.
9% Have left you because they found a competitor they liked better. (Ouch!) Remember, your competitors are always looking for business. Your customers are always targets for their new business marketing. This should become a priority to your company or firm to prevent this from happening.
9% Moved away or outgrew the need for your product or service. Even B2B companies can have customers relocate, change the nature of their business, or go under.
14% Leave you because they have complaints that were not resolved. Of course, you give great c
I have been serving customers, guests, clients, friends and family for over 23 years. Serving customers has brought me more and more into the realm of technology where I have been blown away by what I can buy to help me "manage" those relationships better, more effectively, faster.With new Customer Re
9% Moved away or outgrew the need for your product or service. Even B2B companies can have customers relocate, change the nature of their business, or go under.
14% Leave you because they have complaints that were not resolved. Of course, you give great c
“Outsourcing in India has reached a near term peak and meaningful expansion from this point forward will result in higher costs and lower quality delivery.” Business Leaders in Asia have been saying this to each other for months now. Today, we are seeing deliberate action to move capacity from India to next step des
9% Moved away or outgrew the need for your product or service. Even B2B companies can have customers relocate, change the nature of their business, or go under.
14% Leave you because they have complaints that were not resolved. Of course, you give great c
Employee Retention begins with Employee Selection. Gambling is alive and well in the modern work environment! It's amazing how many organizations gamble at work by not using advanced hiring techniques that could save resources and future headaches.Employee Selection is a key strategy that can save organizatio
14% Leave you because they have complaints that were not resolved. Of course, you give great customer service, but what about all the people that come in contact with your clients? Do you really know how all of them represent your company? It’s estimated that for every complaint you get, there are seven to ten you never hear about.
67% Say they leave because of no special reason they simply forget. They forget to come back because you didn’t, or don’t remind them enough. Here is a group that is predisposed to do business with you, and is just waiting for you to ask them to come back. Ignoring this group is hazardous to your profits.
One of the biggest mistakes business owners make is not having a system in place that allows them to “help stay in touch” with their customers.
Question: Do you know the optimum num
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