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    Improving your Customer and Service Support
    A lot if not most companies, have two support operations, a customer support and a service support operation. Now days most all companies also use an elaborate telephone screening process for the incoming calls. I would like to suggest an alternative way to improve the quality of the support offered to your customers.First of all try to have the call answered as soon as possible by a live person. This would be a small group, depending upon the size of your company, that would be able to answer most of the simple questions about products, obtain the name of the person calling and redirect the more in- depth questions to the appropria
    d get an office job.

    Proof your work. Better yet, when you are finished with a piece, read it aloud. Edit as you go along then spellcheck. Then, and this is the clincher, edit again. If you want to get the high paying jobs, submit high paying work. Everyone has to do his or her time with the low paying jobs at first. Think of is as paid training. But write for the job that you want, not the job that you have. Just because you are getting $3 pe

    Taking Stock
    Back when I owned an inventory-based business, one of my better customers had a clever barb in his repertoire. If we were out of anything he needed in his order, he would say “You know, this would be a great place to open a supply house.”But supply, we did for 20 years on my watch. We were in a smaller market, handling about 10,000 separate items, so we enjoyed few economies of scale. We competed with some large distributors and did very well largely due to our focus on inventory control.At the time we used integrated management software that included an inventory control (IC) module. What made our system work so well was our co
    Freelance writing is a cutthroat business. It can be unpredictable and merciless if you are depending upon it for a living. On the other hand, it can be quite lucrative if you know what you are doing. If you are a writer then you probably love what you do and going to work isn’t really work. However, (and there’s always a ‘however’ isn’t there) you have much more to do with your business than simply write. If you want to use your writing to put food on the table, you have to sell it as well. There are three factors in selling what you write and actually, selling is the easy part. The other parts to the sale are things that many people don’t ever even consider when they put up their bid or send in their query. Just remember boys and girls, it is the small detail that tells the big story. In this business, you cannot afford to do things half way from the beginning of your project to the end. These areas, and everything in between, are facets of the freelance sale.

    Writing. Sure you pay attention to your writing – most of the time, right? Well, may attention all of the time. When you send an email, write a query, place a bid and, for heaven’s sake, when you write a sample! So many times a writer will take the time to painstakingly write a query and sample and hurry to submit it – without a final edit or spellcheck. What the potential client receives is a mess. Typographical errors, syntax errors, poor sentence structure and incorrect grammar are glaring red flags to a potential client. They all scream, “Don’t hire this guy! If he won’t even take the time to proof his sample work, what kind of work is he going to do for you?” It is all about appearance on the page. You have a reputation to build and if you ignore it you will stay right where you are until you decide you are starving and get an office job.

    Proof your work. Better yet, when you are finished with a piece, read it aloud. Edit as you go along then spellcheck. Then, and this is the clincher, edit again. If you want to get the high paying jobs, submit high paying work. Everyone has to do his or her time with the low paying jobs at first. Think of is as paid training. But write for the job that you want, not the job that you have. Just because you are getting $3 per

    Here's How to Find Your Dream Career
    Everyday millions of people go to jobs that they can't stand, with bosses that they can't stand, and do exactly what they can't stand doing. In a word, this life sucks. So hopefully in this article I can give you a bit of advice on how to find your dream career.Have you ever gone to work, and as you're supposed to be working, sat day dreaming about something that you'd rather be doing instead. Things such as fishing, quilting, building a new deck? Maybe even some other job title such as being a doctor solving medical cases that will save someone's life.Perhaps you've wanted to be a firefighter since you were a child
    the table, you have to sell it as well. There are three factors in selling what you write and actually, selling is the easy part. The other parts to the sale are things that many people don’t ever even consider when they put up their bid or send in their query. Just remember boys and girls, it is the small detail that tells the big story. In this business, you cannot afford to do things half way from the beginning of your project to the end. These areas, and everything in between, are facets of the freelance sale.

    Writing. Sure you pay attention to your writing – most of the time, right? Well, may attention all of the time. When you send an email, write a query, place a bid and, for heaven’s sake, when you write a sample! So many times a writer will take the time to painstakingly write a query and sample and hurry to submit it – without a final edit or spellcheck. What the potential client receives is a mess. Typographical errors, syntax errors, poor sentence structure and incorrect grammar are glaring red flags to a potential client. They all scream, “Don’t hire this guy! If he won’t even take the time to proof his sample work, what kind of work is he going to do for you?” It is all about appearance on the page. You have a reputation to build and if you ignore it you will stay right where you are until you decide you are starving and get an office job.

    Proof your work. Better yet, when you are finished with a piece, read it aloud. Edit as you go along then spellcheck. Then, and this is the clincher, edit again. If you want to get the high paying jobs, submit high paying work. Everyone has to do his or her time with the low paying jobs at first. Think of is as paid training. But write for the job that you want, not the job that you have. Just because you are getting $3 pe

    Secret of Success: Stubborn Determination
    On most days you will be surrounded by people who are smarter than you are. All the brains in the world won't matter unless you have determination, determination to see a project through no matter what happens. If you have stubborn determination it levels the playing field against others, that might be smarter, or have more money.In small business it is very important to think outside the box. You need to step back and look at things objectively, removing yourself enough to look at it as an outsider. This is often hard to do because our business is often who we are, it is an extension of ourselves. It's also hard to be obj
    as, and everything in between, are facets of the freelance sale.

    Writing. Sure you pay attention to your writing – most of the time, right? Well, may attention all of the time. When you send an email, write a query, place a bid and, for heaven’s sake, when you write a sample! So many times a writer will take the time to painstakingly write a query and sample and hurry to submit it – without a final edit or spellcheck. What the potential client receives is a mess. Typographical errors, syntax errors, poor sentence structure and incorrect grammar are glaring red flags to a potential client. They all scream, “Don’t hire this guy! If he won’t even take the time to proof his sample work, what kind of work is he going to do for you?” It is all about appearance on the page. You have a reputation to build and if you ignore it you will stay right where you are until you decide you are starving and get an office job.

    Proof your work. Better yet, when you are finished with a piece, read it aloud. Edit as you go along then spellcheck. Then, and this is the clincher, edit again. If you want to get the high paying jobs, submit high paying work. Everyone has to do his or her time with the low paying jobs at first. Think of is as paid training. But write for the job that you want, not the job that you have. Just because you are getting $3 pe

    Ezine Advertising - Essential Tactics (Part 2 of 3 Series)
    What are the 7 essential Q’s you must ask before posting an ad?In Part 1, I talked about finding your target market, and how it might not always be who you first think of. Then how to begin finding the right ezines to market in.In Part 2 of this article, I will talk the 7 essential questions you must ask the ezine owner before posting a single ad. Why it is so important to get in touch with the owner of the ezine? Easy: to determine how effective your ad will be. It also puts you in control of your business relationship. You now have the power.You can email, but a call is
    ent receives is a mess. Typographical errors, syntax errors, poor sentence structure and incorrect grammar are glaring red flags to a potential client. They all scream, “Don’t hire this guy! If he won’t even take the time to proof his sample work, what kind of work is he going to do for you?” It is all about appearance on the page. You have a reputation to build and if you ignore it you will stay right where you are until you decide you are starving and get an office job.

    Proof your work. Better yet, when you are finished with a piece, read it aloud. Edit as you go along then spellcheck. Then, and this is the clincher, edit again. If you want to get the high paying jobs, submit high paying work. Everyone has to do his or her time with the low paying jobs at first. Think of is as paid training. But write for the job that you want, not the job that you have. Just because you are getting $3 pe

    Networking Groups Go Virtual
    Many of you have asked me how to make new contacts to sell your products and services. As always, I have told you the very best way to meet new business contacts is to network, network, network. Of course we are excited about showing you 100's of different ways to network every day to generate business leads, but now I am also very pleased to tell you about virtual versions of a referral network!What you need to know about the new virtual referral groups:A virtual network is like any other network or leads group, but we meet and communicate through the Internet instead of meeting at a restaurant for our meetings.We use a
    d get an office job.

    Proof your work. Better yet, when you are finished with a piece, read it aloud. Edit as you go along then spellcheck. Then, and this is the clincher, edit again. If you want to get the high paying jobs, submit high paying work. Everyone has to do his or her time with the low paying jobs at first. Think of is as paid training. But write for the job that you want, not the job that you have. Just because you are getting $3 per article doesn’t mean that you cannot write as if you are getting $300 per article. If you want to eventually get the $300 article writing gigs, you have to write as if you are worth it. The same goes for you bids, pitches, queries and communication with your potential client. Never, ever skimp on quality.

    Deadlines and Quality Work. Deadlines are a biggie in this business. You miss a deadline, your client misses a deadline and it goes on and on; where it stops you may never know. The writer is usually at the bottom of the chain so you never know where the domino effect will end when you miss a deadline. This looks bad and ruins your reputation. And what happens when you get a bad reputation? People don’t hire you. When people don’t hire you, you do not get paid. So, there is some incentive. Meet your deadlines and give quality work. Communication is key to maintaining a relationship with your client. When they see that you are cooperative, timely, professional and turn out fantastic work, they will send you more work and often better paying work. This gets you out there, you get more experience and you get a great reputation.

    The Pitch. This is the easy part because it involves no self-discipline or motivation, just some writing styles that sell. When you pitch your writing, keep in mind that you client is likely sifting through hundreds of letters and samples just like yours. Two things: Keep it brief and make it shine. Your potential client does not want to wade through a dissertation on why he or she should hire you, just give ‘em the high points. Great writer, published, experience, and so on. Two or three well thought out paragraphs should suffice. Attach a well-written sample and let your work speak for itself. Your pitch should make him or her want to read your sa

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