But, although Kaizen is usually thought of in the context of manufacturing, it can also be applied to every industry and even to small businesses and professional practices.

But not only can Kaizen produce remarkable changes, the very practice of it involves everyone on your team (employees and vendors alike) to help you achieve your goals. As a team building exercise, it has few equals. Plus, when you involve the whole team, you create a “group intelligence that is greater than the sum of all its parts.

Here are some questions you can start asking in order to seek out continual, daily, small improvements in every aspect of your business:

1. How can we make someone’s job easier, regardless of whether this person is an internal or external customer or an outside vendor?

2. How can we improve the quality of our product or service without increasing our cost or the price we charge the customer?

3. How can we reduce waste without reducing value?

4. How can we attract new sales or new customers?

5. How can we improve the quality of our work environment?

6. How can we improve the quality of each contact we have with a customer or potential customer?

7. How can we increase custom
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   Establishing standards is critical to the success of every business. That is why numerous companies go for ISO 9000 certification, which is a series of globally identified standards and rules that define an effective quality system. ISO standards themselves do no
   industry and even to small businesses and professional practices.

   But not only can Kaizen produce remarkable changes, the very practice of it involves everyone on your team (employees and vendors alike) to help you achieve your goals. As a team building exercise, it has few equals. Plus, when you involve the whole team, you create a “group intelligence that is greater than the sum of all its parts.

   Here are some questions you can start asking in order to seek out continual, daily, small improvements in every aspect of your business:

   1. How can we make someone’s job easier, regardless of whether this person is an internal or external customer or an outside vendor?

   2. How can we improve the quality of our product or service without increasing our cost or the price we charge the customer?

   3. How can we reduce waste without reducing value?

   4. How can we attract new sales or new customers?

   5. How can we improve the quality of our work environment?

   6. How can we improve the quality of each contact we have with a customer or potential customer?

   7. How can we increase custo
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      als. Plus, when you involve the whole team, you create a “group intelligence that is greater than the sum of all its parts.

      Here are some questions you can start asking in order to seek out continual, daily, small improvements in every aspect of your business:

      1. How can we make someone’s job easier, regardless of whether this person is an internal or external customer or an outside vendor?

      2. How can we improve the quality of our product or service without increasing our cost or the price we charge the customer?

      3. How can we reduce waste without reducing value?

      4. How can we attract new sales or new customers?

      5. How can we improve the quality of our work environment?

      6. How can we improve the quality of each contact we have with a customer or potential customer?

      7. How can we increase custo
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         make someone’s job easier, regardless of whether this person is an internal or external customer or an outside vendor?

      8. How can we improve the quality of our product or service without increasing our cost or the price we charge the customer?

      9. How can we reduce waste without reducing value?

      10. How can we attract new sales or new customers?

      11. How can we improve the quality of our work environment?

      12. How can we improve the quality of each contact we have with a customer or potential customer?

      13. How can we increase custo
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          without reducing value?

      14. How can we attract new sales or new customers?

      15. How can we improve the quality of our work environment?

      16. How can we improve the quality of each contact we have with a customer or potential customer?

      17. How can we increase customer loyalty?

      Don't stop with these questions, come up with more questions on your own. Use Kaizen to improve every aspect of your business from your customer service to your bookeeping. Involve others and benefit from the "group intelligence" you create.

      Practicing Kaizen requires involving every employee and even outside vendors in seeking out new ways to improve quality, new ways to make jobs easier, new ways to reduce waste, and of course new ways to increase profits. Because it involves everyone, Kaizen has a great track record of humanizing work environments and business relationships.

      COPYRIGHT(C)2006, Charles Brown. All rights reserved.