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Casual Articles - Customer Service: Why Bears Make Bad Customers
Making a living usually means generating an income, closing a sale or turning in a profit.But living a full life also means creating goodwill, opening possibilities and making contributions to others.Ever found yourself so caught up with ‘making a living’ that you forget about ‘living a life’? Sometimes I do.Years ago I finishe
And with the bear, came trouble. Feeders emptied, poles knocked askew, and a suet feeder missing in action.
Now, I have nothing against bears on a personal level. They’re really delightful creatures. They are a
The fastest way to make a good interview go bad is to avoid questions posed by the hiring manager. The one question candidates love to avoid is, “What is your greatest weakness?” Most candidates are quick to respond with superficial answers such as “I’m a workaholic” or “I’m a perfectionist.” Not only are those responses boring, but they are also p
Recently, I moved from a suburban location to a very woodsy location. One of my first orders of business was to set up my bird feeders. In my mind, I saw my ideal customers as cheerful, little songbirds. I also knew that I would get my share of chipmunks, squirrels, and field mice. I knew the products I was providing (sunflower seeds and suet) would satisfy all those customers.
And then, along came the bear.
And with the bear, came trouble. Feeders emptied, poles knocked askew, and a suet feeder missing in action.
Now, I have nothing against bears on a personal level. They’re really delightful creatures. They are a
I don't usually eat dairy and rarely have it at home. I really enjoy ice cream, however, and occasionally will go to a good ice cream store for their high quality treats. In the western suburbs of Chicago there is a dairy run by a family that has several stores, and more recently they've expanded into other suburbs and into Chicago. When
Recently, I moved from a suburban location to a very woodsy location. One of my first orders of business was to set up my bird feeders. In my mind, I saw my ideal customers as cheerful, little songbirds. I also knew that I would get my share of chipmunks, squirrels, and field mice. I knew the products I was providing (sunflower seeds and suet) would satisfy all those customers.
And then, along came the bear.
And with the bear, came trouble. Feeders emptied, poles knocked askew, and a suet feeder missing in action.
Now, I have nothing against bears on a personal level. They’re really delightful creatures. They are a
It's a great tool to be in touch and to widen your business. However be wary of the fine line between spamming and being persistent when sending mails.Spamming is frowned upon in most countries. If it is found by your e-mail account provider that you are guilty of this sacrilege, your account could be suspended and your outgoing e-mails coul
Recently, I moved from a suburban location to a very woodsy location. One of my first orders of business was to set up my bird feeders. In my mind, I saw my ideal customers as cheerful, little songbirds. I also knew that I would get my share of chipmunks, squirrels, and field mice. I knew the products I was providing (sunflower seeds and suet) would satisfy all those customers.
And then, along came the bear.
And with the bear, came trouble. Feeders emptied, poles knocked askew, and a suet feeder missing in action.
Now, I have nothing against bears on a personal level. They’re really delightful creatures. They are a
Any company that relies on selling a product or service needs strong sales lead generation. A sales lead is a prospective customer. Businesses try to get as much information about their sales leads as possible. They need to find out what makes this person a potential buyer of their product. Many sales-based businesses develop lists of potential
And then, along came the bear.
And with the bear, came trouble. Feeders emptied, poles knocked askew, and a suet feeder missing in action.
Now, I have nothing against bears on a personal level. They’re really delightful creatures. They are a
Don’t you just hate it when someone gives you some great advice about what to put on your business cards… just after you’ve had a batch printed!Here’s how you can get around that problem…In my article; “Networking Your Way to Profit: Part 3: Your Hidden Marketing Opportunity”, I explained how the back of your business
And with the bear, came trouble. Feeders emptied, poles knocked askew, and a suet feeder missing in action.
Now, I have nothing against bears on a personal level. They’re really delightful creatures. They are also, however, dangerous and can cause a great deal of property damage. In short, the bear is NOT my ideal customer.
So, what do you do when you attract a customer who is too much trouble, too much work, and costs you far too much time and expense? For the health of your business and for your own sanity, you need to discourage those customers from using your services or buying your products.
That’s a tough thing for most business owners to do. Especially when money is tight and you feel like you have to accept every sale. But the cost of trying to satisfy a customer who isn’t the right fit will, in the long and short run, do more harm than good.
Suppose I decided to take on my bear as a customer. I would spend so much time, money and energy trying to feed my bear that my other customers—the ones I wanted to attract in the first place—would get no product or service.
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