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Casual Articles - How To Make Sure Your Customers Still Trust Your Small Business
Trade shows have long been established as a favored way to feature and display your companys products in front of buyers from existing, new and potential customers.Buyers do
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Do you often have the thought that your business would operate so much better without customers and all their demands? They want this, that and the other – all of which interrupts y
1. Go the extra mile. Under promise and over deliver - a time worn concept that still works every time. Be there for your customers and show them how reliable you are. It's your actions that count, not your words.
2. Provide spectacular customer service - every time. Have a friend or colleague visit your business and provide feedback from a customer's perspective.
3. Make sure your front and back office work like a well-oiled machine. Do your front line employees and back office staff tell your customers the same thing?
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Many years ago, I hated what I was doing for a living and engaged a career coach. As a first assignment, she encouraged me to write down several short stories about times and event
1. Go the extra mile. Under promise and over deliver - a time worn concept that still works every time. Be there for your customers and show them how reliable you are. It's your actions that count, not your words.
2. Provide spectacular customer service - every time. Have a friend or colleague visit your business and provide feedback from a customer's perspective.
3. Make sure your front and back office work like a well-oiled machine. Do your front line employees and back office staff tell your customers the same thing?
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In today’s fast paced data-centric world of personal computers and consumer/business electronics (such as PDAs and digital media players) we have, as a society, developed a reliance
2. Provide spectacular customer service - every time. Have a friend or colleague visit your business and provide feedback from a customer's perspective.
3. Make sure your front and back office work like a well-oiled machine. Do your front line employees and back office staff tell your customers the same thing?
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As a business advisor I get to speak with a large number of business owners. Most of these owners are small to mid-sized companies with 5 to 150 employees. Although there are many
3. Make sure your front and back office work like a well-oiled machine. Do your front line employees and back office staff tell your customers the same thing?
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In a world where unemployment is high and competition for the few jobs available is stiff, one needs to know about the different ways of finding a job.Before you look for a j
4. Manage your customer relationships - return customers take the least amount of effort - use that to your advantage. Keep in touch often.
5. Communicate, communicate, communicate - with your employees and your customers. Nurture those relationships. Ask for feedback often.
6. Take responsibility. Don't pass the buck. If you can't personally handle a customer issue, make sure that you hand the customer off gracefully.
7. Meet commitments. Commitments guarantee that something will get done. They're also a way to manage the customer's expectations. Make commitments
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