Tags |
|
|
Links |
|
|
Casual Articles - Secrets Revealed To Having The Most Professional Staff On The Telephone!
Here's a common myth that plagues pretty much every office I've ever been to: Everybody appreciates a good joke. While we may desperately want this to be true, it's just not the case. While it may be a genuinely funny joke, it just might not fly in an office environment. Even if you think it's the funniest joke since the "I'm Rick James" era (which, by the way, is OVER), you should definitely consider saving it for after work during the following three situations:Client MeetingsI can't emphasize this point enough, and I think I make it in every article I write about client interactions: You need to be extremely conscious of the image you present. Everything you say or do will be scrutinized by your clients, even if it’s just subconsciously. Jokes can be a deal breaker when it comes to this image. Even if the client is cracking joke after joke, I would still be careful with your choice of funny anecdotes. It's ok to joke around a bit (if you have that
Have you ever called a business only to be treated improperly by whoever answered the company’s telephone?
Do you know someone who tends to ask a lot of questions? Maybe he or she gets on your nerves because of the questions you have to field and because it seems you can’t get through a conversation without numerous interruptions. Don’t despair. This may be a very creative person from whom you can learn and someone who might help you increase your own ability to be creative.In my “A Strategy For Winning” book, principle number three is Be Creative. I define creativity as doing a common thing uncommonly well. It is taking what we have, where we are, and getting the most out of it. It is looking at old things with a fresh pair of eyes and seeing them differently. When aptly applied, the questions “Why?” and “What if?” can change one’s life and change one’s world.In 1901, H.C. Booth was sitting in a rocking chair on his front porch in America’s rural Midwest watching the sun set. He was also watching the dust blow across the prairie. As he relaxed and rocked, he asked hims
The seemingly simple task of taking phone calls is a hidden liability for not just some, but most businesses. You've invested precious dollars in advertising and marketing. You've invested time in developing customer relationships. What happens when customers call your business? Many of us would be shocked to find out the truth.
When customers call your business, how are they treated on the phone?
If your business is like most in this country you may have seen to it that your receptionist received some basic training on how your phones should be answered and how calls should be processed. But what about the rest of your staff?
Today in business you know it costs far more to get a new customer than it does to keep an existing customer.
Have you ever called a business only to be treated improperly by whoever answered the company’s telephone?
Congratulations on the decision to run your own business. As exciting as it is, there are so many things you need to be aware of. One of the biggest decisions is of course if you decide to have a partner, or more than one partner. There are pros and cons for what ever you decide. You just want to make sure what you decide is best for you. Make sure you are compatible with this person, that you two share in the same business way of thought and doing things.To decide if you need a partner make a 'for' and 'against' list. This makes it very easy for you to see the pros and cons, and to weigh the difference. After all, this is one of the biggest decisions you will make before you even open the doors.The most common reasons for having a partner are: There is safety in numbers. You have someone else to talk things over with and two heads to decide if the decision you are making is best for your business. You'll have someone to share the work days and hours with. This will bring y
When customers call your business, how are they treated on the phone?
If your business is like most in this country you may have seen to it that your receptionist received some basic training on how your phones should be answered and how calls should be processed. But what about the rest of your staff?
Today in business you know it costs far more to get a new customer than it does to keep an existing customer.
Have you ever called a business only to be treated improperly by whoever answered the company’s telephone?
1) Aluminum is light and highly robust: The density of aluminum is only 2,6 to 2,8 g/cm3. This is only approx. 1/3rd of the density of steel. Despite its low weight aluminum is very strong.2) Aluminum is impermeable to moisture: Even under extremely long storage conditions moisture cannot diffuse through the material. Welding allows an aluminum case to be constructed so that it is impermeable to moisture vapour.3) Aluminum is not sensitive to impact and is very strong: Although the surface may be dented as a result of impact, the impact energy is however absorbed by the deformation.4) Aluminum is magnetically neutral: Aluminum is free of ferromagnetism. This material characteristic can be of great significance for certain application areas.5) Aluminum is not even sensitive to extreme temperature fluctuations: In the temperature range -150 to +150 °C the material characteristics remain constant.6) Aluminum is fully recyclable: Old aluminum ca
When customers call your business, how are they treated on the phone?
If your business is like most in this country you may have seen to it that your receptionist received some basic training on how your phones should be answered and how calls should be processed. But what about the rest of your staff?
Today in business you know it costs far more to get a new customer than it does to keep an existing customer.
Have you ever called a business only to be treated improperly by whoever answered the company’s telephone?
Good Morning!I was doing some thinking this great early morning (I love the early morning!) about the internet. You know its very vast and holds more promise for people than anything on the planet. There absolutely is no end to what a person may accomplish on the net. You are only limited by your imagination, determination and willingness to hunker down and go to work.I had the opportunity yesterday to speak with my good friend Tom Prendergast. He called and we bantered back and forth about internet marketing strategies and systems and how important it is for people to grasp the concept that the ultimate goal should be the journey, not the end result of anything you become involved in on the net. I talk to a great many people in my SEO business and I feel that so many people are concerned with the all mighty dollar that they are losing sight of the fact that this amazing entity called the internet is a journey. I talk with people about how to start a successful internet mar
Today in business you know it costs far more to get a new customer than it does to keep an existing customer.
Have you ever called a business only to be treated improperly by whoever answered the company’s telephone?
“An organization’s capacity to execute its strategy depends on its “hard” infrastructure--its organization structure and systems--and on its “soft” infrastructure--its culture and norms.” Amar Bhide (Harvard and Columbia)Is your organisation one which invests a considerable amount of time and effort (and, therefore, cost) in looking to the future and creating a strategy and strategic plan? I hope so! However, what happens if the plan is not successful and the objectives not achieved? Is the blame put on to the market, the competition, the planners, the staff, or even the plan? The problem may be something more fundamental – the culture is not right for the strategic direction!There are a number of variations about what is a strategy and what is involved in identifying and creating a strategy. The definition below is one which covers most of the key elements.“An effective strategy is an integrated array of distinctive choices about which marke
Have you ever called a business only to be treated improperly by whoever answered the company’s telephone? Most of us have had that experience when calling a business and the person answering the telephone just had bad manners.
“Hi XYZ Company” (No Name - Who answered?)
Recently my son went into the service and after not hearing from him for several weeks I placed a call to the recruit training command where he was stationed to ease my concern about his well being. Here‘s a recap of my call:
“Hello Perrttieoficorshweble.” “Pardon me. Who am I speaking with?” I asked
“Perrttieoficorshweble.”
Since I was concerned about my son’s well being I wanted to be sure I got the name of who ever I was talking with so I asked again.
“I’m sorry I still didn’t catch your name who am I speaking with?”
“This is Perrt
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.casualarticles.com/article/43836/casualarticles-Secrets-Revealed-To-Having-The-Most-Professional-Staff-On-The-Telephone.html">Secrets Revealed To Having The Most Professional Staff On The Telephone!</a>
BB link (for phorums):
[url=http://www.casualarticles.com/article/43836/casualarticles-Secrets-Revealed-To-Having-The-Most-Professional-Staff-On-The-Telephone.html]Secrets Revealed To Having The Most Professional Staff On The Telephone![/url]
Related Articles:
Making Sure You Order Customized Silicone Bracelets With Confidence
The Three Types of Business Entity
Bookmark it:
|