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  • Casual Articles - How To Determine Your Customer's Value

    The Voice of Customer Service
    Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boredom, neglect or contempt. Your challenge: to insure your voice reinforces the service you strive to deliver through your a
    nd it only costs you $30 through your advertising/ marketing expenses to get them, every time you spend $30 you receive $975 back .

    You would be foolish not to increase your advertising/ marketing and promotional budget to produce as many of these $3

    Are You Ready For A New Career?
    Is your current or most recent job truly what you want to do?Do you dread the prospect of coming into work every day? Do you look back on your work day as you travel home and cannot seem to find a fulfilling moment? If you answered yes, read on.You could be unhappy with your supervisor; you may not like the politics or corporate culture; or you m
    This literally can be the most profitable thing you'll ever do for your business and that is to understand exploiting the actual value of your customer. It's been called the Marginal Net Worth and the Lifetime Value.

    What is the current worth of one of your customers or prospects? It's the total profit of an average customer over the lifetime that they do business with you. That includes all subsequent sales minus advertising/marketing and your fulfillment expenses.

    Let's say the average customer brings you $75 per sale. They re-purchase 3 more times in a year. Their average order amount is $300. On each $300 reorder, you make $150 gross profit The average life lasts 2 years. Every new customer is worth $975.

    You reach the 975 by adding the $75 initial profit to the 3 other purchases each year of $300. Only $150 is profit, so $150 times 3 equals $450. If they do that for 2 straight years, that's $900 plus the original $75.

    If this is our average customer and they're worth $975 in profit and it only costs you $30 through your advertising/ marketing expenses to get them, every time you spend $30 you receive $975 back .

    You would be foolish not to increase your advertising/ marketing and promotional budget to produce as many of these $30

    Project Management - Preventing Project Slips
    Can Project Managers prevent projects from slipping?Ask a techie to come up with a schedule for a specific list of activities, and more often than not, he/she will present a fairly accurate estimate. Some activities might be underestimated, others overestimated, but overall, the plan will be fairly accurate.However, something happens to these esti
    f your customers or prospects? It's the total profit of an average customer over the lifetime that they do business with you. That includes all subsequent sales minus advertising/marketing and your fulfillment expenses.

    Let's say the average customer brings you $75 per sale. They re-purchase 3 more times in a year. Their average order amount is $300. On each $300 reorder, you make $150 gross profit The average life lasts 2 years. Every new customer is worth $975.

    You reach the 975 by adding the $75 initial profit to the 3 other purchases each year of $300. Only $150 is profit, so $150 times 3 equals $450. If they do that for 2 straight years, that's $900 plus the original $75.

    If this is our average customer and they're worth $975 in profit and it only costs you $30 through your advertising/ marketing expenses to get them, every time you spend $30 you receive $975 back .

    You would be foolish not to increase your advertising/ marketing and promotional budget to produce as many of these $3

    Sex, Drugs, & Rock-n-Roll: Trade Show Traps and Tips
    Sex, Drugs & Rock-n-RollHere’s the Scenario...You’re at a trade show. Out of town. It’s probably an unfamiliar city. Maybe overseas. Lots of strangers. There’s a client or two. A couple of buddies. Lots of opportunities to do business. Lots of opportunities to get yourself in a bind.This Commentary is about how to stay out of trouble,
    brings you $75 per sale. They re-purchase 3 more times in a year. Their average order amount is $300. On each $300 reorder, you make $150 gross profit The average life lasts 2 years. Every new customer is worth $975.

    You reach the 975 by adding the $75 initial profit to the 3 other purchases each year of $300. Only $150 is profit, so $150 times 3 equals $450. If they do that for 2 straight years, that's $900 plus the original $75.

    If this is our average customer and they're worth $975 in profit and it only costs you $30 through your advertising/ marketing expenses to get them, every time you spend $30 you receive $975 back .

    You would be foolish not to increase your advertising/ marketing and promotional budget to produce as many of these $3

    Virtual Seminars - Do They Really Work?
    Recently there was a week long Virtual Seminar on the web and as a matter of fact, it is still going on. You could attend and listen in for days at a time or you could buy the information and download it later. Both options seem excellent and the price tag is reasonable. The topics and speakers are top notch and probably people I would like to hear in person. So
    75 initial profit to the 3 other purchases each year of $300. Only $150 is profit, so $150 times 3 equals $450. If they do that for 2 straight years, that's $900 plus the original $75.

    If this is our average customer and they're worth $975 in profit and it only costs you $30 through your advertising/ marketing expenses to get them, every time you spend $30 you receive $975 back .

    You would be foolish not to increase your advertising/ marketing and promotional budget to produce as many of these $3

    Best Business Accounting Software
    When talking about the best business accounting software, you must first know the relationship between finance and accounting. Conceptually speaking, they are closely related to the extent that accounting is an important input in financial decision making and there are key differences in viewpoints between them. Accounting is a necessary input into finance. That
    nd it only costs you $30 through your advertising/ marketing expenses to get them, every time you spend $30 you receive $975 back .

    You would be foolish not to increase your advertising/ marketing and promotional budget to produce as many of these $30 cost customers so you would spend $30 over and over and over again to get $975 back

    Theoretically, you could spend $975 to get that customer because you know they will come back and spend $975 and you will break-even. Of course, we don't want to do this. Remember, this is an average customer. Some will buy more and some will buy less This is an average number.

    Now you "know you can spend up to $975. You could just as easily be spending 100% of your $75 profit just to get that first sale because that's just the first sale's profit, and you'll still end up with $975 over the next 2 years.

    If you offered to give that $75 service for free and it doubles your customers, it "would double your profits over the next 2 years.

    One in 100 business owners think about this You want to spend everything you can justify to bring in a customer as long as that customer costs you less than they earn you. If you can't afford to spend more than the entire profit from the first sale, remember you'll be making

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