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Casual Articles - The Three Keys To Starting Your Own Successful Business
Do You Zig and Zag? ervice is determining what a client wants or needs. Don't expect your new company to become the next big name brand. With a lot of new businesses they project heavy volume as if they are going to become the next Nike within the first year.T. Harv Eker, author of Secrets of the Millionaire Mind, states that the journey to success is full of twists, turns, ups, downs, stops and reverses. You have to "zig zag" your way to success.He is right. Once you understand this fact, you will begin to understand that your own journey to success will be full of adventure and different roads. Roads that you may not have chosen to venture down, but roads that will ultimately lead to your success nonetheless.We are only kidding ourselves if we really believe that everything will be smooth sailing and will go exactly the way we want it to.Understanding that life presents us with sudden concerns and problems will allow us to be prepared to deal with the unexpected. We won't have unrealistic expectations that will stop us in our tracks.We understand that as we travel the journey to success, we will have to evaluate, correct, re-align, straighten, and review continuously.Releasing ourselves from the misguided belief of an 'easy road' gives us the freedom to make mistakes and make corrections. People are afraid to make mistakes because they might be perceived as a failure.Don't believe you won't make mistakes, because you will.Everyone who is successful in life has made mistakes - some repeatedly for years.How you deal with the mistakes, the setbacks, the unexpected twists and turns will ultimately decide your success. Do you quit at the first sign of a zig or zag? Or do you evaluate, re-group and correct?As long as you understand that the journey to success is full of ups and downs, you will reach your goals. Keep your eye on your goal, never give up, expect the unexpected and you can not fail! Don't do this. Keep your growth numbers conservative. You don't have to be a huge company to make a lot of money. Settling on a smaller niche market can make you a fortune. * The Money Game * Andrew Carnegie said the sole purpose of being in business is to make a profit. If profit is not your goal from the start, then you are probably looking at starting a hobby and not a business. There are a number of sources for funding your company. These include: - Self-funding, such as credit cards, savings, personal income or friends and family - Traditional financial, such as banks and financial institutions - Venture Capital - Sale of stock Self-funding is usually a bad idea. With the failure rate of new businesses you stand to risk losing it all on one mistake. By self-funding you are taking all of the risk onto yourself. Traditional Customer Service Speaker Says: One Person Isn't A Country! * The Three Keys *I was helping a friend to get a visa to travel to a foreign country when I encountered some of the worst customer service within memory.The “dysfunctionary “ behind the bullet proof glass took a look at the application materials and started to criticize them, harshly, making it sound as if they were woefully inadequate.This triggered a back and forth cycle of defensiveness, each party justifying his or her opinion.At one moment, I remember thinking: “If this country doesn’t want your travel business, to heck with them; then go somewhere else!”But a few minutes later, in bumper to bumper traffic, it hit me:A person may represent a country, and do a very poor job of it, but he or she isn’t the entire country!”Logically, this is obvious. Countries have thousands, and millions, and even billions of citizens. One person is statistically insignificant.But emotionally, well that’s another story.As customers, we generalize. Call it “The Tip of the Iceberg” theory: If one representative of a class is problematic or irritating, the rest, the ones we have yet to see, lurking in the depths, will be that way, too; or so we infer.Resisting this temptation is difficult, but we have to do it with companies, as well.If we reach the “bad apple” we have to try again, hoping to find a good one, and if that doesn’t work, we should contact the orchard manager.My friend finally got her visa and her trip was great, and without exception, the people she met were friendly and helpful.More than ever we appreciated that one person is simply that: just one person, and to be fair to ourselves, above all, we should try to find the better helpers, the ones that are not yet visible, but are somewhere in the background. There are 3 key ingredients to starting a successful business: - Good people - A wanted product - Low overhead If you can achieve these three things your business has a great chance of succeeding. Lacking in one of these key areas will almost ensure that your business will fail. If you look at a business plan these three items are highlighted as the backbone of the plan. Management, use of funds, and the products and/or service or competitive landscape sections of a business plan show that you have looked into these three areas and done your research. This is why it is recommended by so many that you write up a business plan. If you fudge the numbers, lie to yourself about the items or do inadequate research, in the end it will come back to haunt you. * Good People * What do I mean by good people? Good people for your business are those who are knowledgeable and hardworking. These people put their nose to the grindstone and get things done. When I was in the Navy they called it "attention to detail". In other words people who will not stop until the task is done and done well. Some may think I am describing a perfectionist. That is not entirely the case. A perfectionist never quits but they also never fully finish anything either. They endlessly toil away never knowing when they have reached a point of stopping. A perfectionist on your team can kill your business. For example, say you're running a technology company that is rolling out a new Internet product. If your lead programmer is a perfectionist they may never get to the point of completing the project and giving the green light. They'll run past deadlines, run your expenditures through the roof and never end up with a completed project. The other side of the coin is getting someone incompetent. In our Internet product example above, having an incompetent lead programmer is just as bad as having a perfectionist. First, they won't know when to declare it complete and doing so prematurely with bugs in it could doom your business from the start. This was seen time and time again during the dot-com boom when companies would bring in millions and never complete their actual product. Many went belly up never having actually launched a product. Most of this was due to incompetent people. The final litmus test for the people involved is in personality. Can the people involved actually get along together? It's surprising the number of businesses with good people that fail because they simply can't get along. The most important person to ask questions about is yourself. Are you ready to undergo the stress and strain of starting a business? Are you willing to call investors and ask for money? Can you make it financially? If you are a procrastinator or hate doing any work outside your immediate field of knowledge you may not be the right type of person to start a startup. However if you love trying new things, don't mind putting in some hard work and sacrificing both time and energy, running a startup may be a fun and rewarding experience for you. * The Right Product or Idea * You don't have to have "the better mousetrap" or "the next great thing" for your product or service. There's an old saying that "ideas are a dime a dozen" and it is very true. There's no real secret to finding the right product or service to sell. All you have to do is provide what a business or individual wants and needs. By right product I mean something that is needed or wanted by people or other businesses. If your potential customer base is male and you come out with a pink dress then you've failed in doing your research. Granted there are some men out there who may like to wear pink dresses, but the market isn't large enough for your business to succeed. If you are providing a service you should definitely do your research on the "competitive landscape". If you come out with a mediocre product compared to your competitors, you have just cut your company off at the knees from the get go. Improving upon an existing product, service or system that already works can make your company fly. It has already been proven to work. For more on researching your product and the competitive landscape see the article "The 5 easy steps to researching your market". The hardest part of settling on a product or service is determining what a client wants or needs. Don't expect your new company to become the next big name brand. With a lot of new businesses they project heavy volume as if they are going to become the next Nike within the first year. Don't do this. Keep your growth numbers conservative. You don't have to be a huge company to make a lot of money. Settling on a smaller niche market can make you a fortune. * The Money Game * Andrew Carnegie said the sole purpose of being in business is to make a profit. If profit is not your goal from the start, then you are probably looking at starting a hobby and not a business. There are a number of sources for funding your company. These include: - Self-funding, such as credit cards, savings, personal income or friends and family - Traditional financial, such as banks and financial institutions - Venture Capital - Sale of stock Self-funding is usually a bad idea. With the failure rate of new businesses you stand to risk losing it all on one mistake. By self-funding you are taking all of the risk onto yourself. Traditional For Effective Decisions, Look Beyond Career Stereotypes is done and done well.You've probably been taught not to stereotype people based on race, religion or sex. But when you make a career or business decision, do you still make decisions based on stereotypes?"Insurance sales reps must be gregarious."Hal, a successful insurance agent for many years, has developed a portfolio of loyal, happy clients. Hal can be described as an introvert. He rarely speaks unless spoken to, and then he speaks briefly and softly. His clients have learned that he's a caring, dedicated agent who never misses a detail."Accountants sit quietly and crunch numbers."These days, accountants, especially those in the large firms, have to become experts at client relations. Often they're expected to steer business towards the firm's consulting division."Want to travel? Be a travel agent!"Once upon a time, when nobody worried about security and airlines gave us more than an inch of legroom, I loved to travel. When I sought ways to combine my love of travel with a career, I would often hear, "So become a travel agent."Surprise! Travel agents rarely travel. After all, someone has to stay in the office and answer calls from clients. A major perk involves the "fam" or familiarization trips, when agents are invited as a group to preview a new resort or discover a new locale. There's rarely time for leisurely sight-seeing.These days, a corporate travel agent is more like a traffic cop than a friendly guide, charged with enforcing regulations of the company who pays her commission: "The non-stop flight is two hundred dollars more than the connecting flight with the two-hour stopover. Looks like you've got two hours in Cleveland."After dealing with hundreds of less-than-thrilled employees, one agent told me he was quitting the industry, probably for the more serene life of a bill collector."Big cit Some may think I am describing a perfectionist. That is not entirely the case. A perfectionist never quits but they also never fully finish anything either. They endlessly toil away never knowing when they have reached a point of stopping. A perfectionist on your team can kill your business. For example, say you're running a technology company that is rolling out a new Internet product. If your lead programmer is a perfectionist they may never get to the point of completing the project and giving the green light. They'll run past deadlines, run your expenditures through the roof and never end up with a completed project. The other side of the coin is getting someone incompetent. In our Internet product example above, having an incompetent lead programmer is just as bad as having a perfectionist. First, they won't know when to declare it complete and doing so prematurely with bugs in it could doom your business from the start. This was seen time and time again during the dot-com boom when companies would bring in millions and never complete their actual product. Many went belly up never having actually launched a product. Most of this was due to incompetent people. The final litmus test for the people involved is in personality. Can the people involved actually get along together? It's surprising the number of businesses with good people that fail because they simply can't get along. The most important person to ask questions about is yourself. Are you ready to undergo the stress and strain of starting a business? Are you willing to call investors and ask for money? Can you make it financially? If you are a procrastinator or hate doing any work outside your immediate field of knowledge you may not be the right type of person to start a startup. However if you love trying new things, don't mind putting in some hard work and sacrificing both time and energy, running a startup may be a fun and rewarding experience for you. * The Right Product or Idea * You don't have to have "the better mousetrap" or "the next great thing" for your product or service. There's an old saying that "ideas are a dime a dozen" and it is very true. There's no real secret to finding the right product or service to sell. All you have to do is provide what a business or individual wants and needs. By right product I mean something that is needed or wanted by people or other businesses. If your potential customer base is male and you come out with a pink dress then you've failed in doing your research. Granted there are some men out there who may like to wear pink dresses, but the market isn't large enough for your business to succeed. If you are providing a service you should definitely do your research on the "competitive landscape". If you come out with a mediocre product compared to your competitors, you have just cut your company off at the knees from the get go. Improving upon an existing product, service or system that already works can make your company fly. It has already been proven to work. For more on researching your product and the competitive landscape see the article "The 5 easy steps to researching your market". The hardest part of settling on a product or service is determining what a client wants or needs. Don't expect your new company to become the next big name brand. With a lot of new businesses they project heavy volume as if they are going to become the next Nike within the first year. Don't do this. Keep your growth numbers conservative. You don't have to be a huge company to make a lot of money. Settling on a smaller niche market can make you a fortune. * The Money Game * Andrew Carnegie said the sole purpose of being in business is to make a profit. If profit is not your goal from the start, then you are probably looking at starting a hobby and not a business. There are a number of sources for funding your company. These include: - Self-funding, such as credit cards, savings, personal income or friends and family - Traditional financial, such as banks and financial institutions - Venture Capital - Sale of stock Self-funding is usually a bad idea. With the failure rate of new businesses you stand to risk losing it all on one mistake. By self-funding you are taking all of the risk onto yourself. Traditional 9 Steps for Coaching Call Center Agents having actually launched a product. Most of this was due to incompetent people.The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring quality. Here’s a 9-step plan for effectively coaching call center agent phone calls: 1. Randomly record 2 –3 telephone calls. Random recording is important. Do not record 3 calls back to back or on the same day, as your employee may be having a bad day and this may be reflected in all of one afternoon’s calls, but is not necessarily reflective of their typical performance. 2. Review the calls and note strengths and opportunities. Before meeting with your employee, listen to the calls and note what they did well and identify 1 –2 opportunities for performance improvement. 3. Play one tape and let your employee listen. During the playing of the tape, you do not need to respond. 4. Have your employee respond to the tape. After the tape is played, ask your employee to respond. Most employees will be overly self-critical. Your employee will likely note many opportunities for improvement and struggle to articulate what they’ve done well. 5. Coach the call. Use the “sandwich” approach. Tell your employee what s/he did well, followed by constructive feedback, and then end with positive feedback. When offering constructive feedback, share only one opportunity for improvement. The employee has likely observed and stated several improvement opportunities so there is no need to bring these up again Try to mention one thin g the employee did not bring up and offer this as your constructive feedback. 6. Gain commitment for performance improvement. Ask the employee, “What specific steps will you take over the next 5 days to improve in this area?” Write down what the employee states and repeat it to her. Summarize the session by reiterating strengths and offering a vote The final litmus test for the people involved is in personality. Can the people involved actually get along together? It's surprising the number of businesses with good people that fail because they simply can't get along. The most important person to ask questions about is yourself. Are you ready to undergo the stress and strain of starting a business? Are you willing to call investors and ask for money? Can you make it financially? If you are a procrastinator or hate doing any work outside your immediate field of knowledge you may not be the right type of person to start a startup. However if you love trying new things, don't mind putting in some hard work and sacrificing both time and energy, running a startup may be a fun and rewarding experience for you. * The Right Product or Idea * You don't have to have "the better mousetrap" or "the next great thing" for your product or service. There's an old saying that "ideas are a dime a dozen" and it is very true. There's no real secret to finding the right product or service to sell. All you have to do is provide what a business or individual wants and needs. By right product I mean something that is needed or wanted by people or other businesses. If your potential customer base is male and you come out with a pink dress then you've failed in doing your research. Granted there are some men out there who may like to wear pink dresses, but the market isn't large enough for your business to succeed. If you are providing a service you should definitely do your research on the "competitive landscape". If you come out with a mediocre product compared to your competitors, you have just cut your company off at the knees from the get go. Improving upon an existing product, service or system that already works can make your company fly. It has already been proven to work. For more on researching your product and the competitive landscape see the article "The 5 easy steps to researching your market". The hardest part of settling on a product or service is determining what a client wants or needs. Don't expect your new company to become the next big name brand. With a lot of new businesses they project heavy volume as if they are going to become the next Nike within the first year. Don't do this. Keep your growth numbers conservative. You don't have to be a huge company to make a lot of money. Settling on a smaller niche market can make you a fortune. * The Money Game * Andrew Carnegie said the sole purpose of being in business is to make a profit. If profit is not your goal from the start, then you are probably looking at starting a hobby and not a business. There are a number of sources for funding your company. These include: - Self-funding, such as credit cards, savings, personal income or friends and family - Traditional financial, such as banks and financial institutions - Venture Capital - Sale of stock Self-funding is usually a bad idea. With the failure rate of new businesses you stand to risk losing it all on one mistake. By self-funding you are taking all of the risk onto yourself. Traditional An Introduction to Store Fixtures duct or service to sell.Everybody is familiar with the old retail chant, “Location, location, location!” It speaks volumes about making the right decisions from the start to make your retail establishment a success. Once you’ve decided what it is your store is offering to the general public, the next step you’ll take is finding the right location. Once you’ve found it, the next step is to decide how to dress up your establishment; you’ll need to decide what retail store fixtures will properly display your product. At this stage another invaluable clich? applies, “Presentation is everything!”It’s true that how you present your products for sale is as important as the location, the timing of your venture and the pricing of your merchandise. On one hand, you wouldn’t display expensive wares in cheap, shoddy or dirty store display fixtures. An appearance that turns people off the minute they walk into your store isn’t going to help sales and, in fact, it will probably hurt them. On the other hand, you don’t want your display choices to completely overwhelm the merchandise. Dazzling displays that distract from the sales appeal of your merchandise won’t help business either.In order to maximize your sales potential you need to decide what look and feel of the store will appeal to your target customer. Remember, no sale is complete until the customer leaves the store satisfied with his purchase, and a crucial part of that process is the way in which your products are displayed. There are many choices to make. It can be helpful to visit other stores selling similar merchandise even if your product is so unique that you have to travel to another city to find them. Even if you are selling an invention of your own that doesn’t exist anywhere else, it will still fall into a category of stores that you should investigate before setting up shop. Art stores have one look, plu All you have to do is provide what a business or individual wants and needs. By right product I mean something that is needed or wanted by people or other businesses. If your potential customer base is male and you come out with a pink dress then you've failed in doing your research. Granted there are some men out there who may like to wear pink dresses, but the market isn't large enough for your business to succeed. If you are providing a service you should definitely do your research on the "competitive landscape". If you come out with a mediocre product compared to your competitors, you have just cut your company off at the knees from the get go. Improving upon an existing product, service or system that already works can make your company fly. It has already been proven to work. For more on researching your product and the competitive landscape see the article "The 5 easy steps to researching your market". The hardest part of settling on a product or service is determining what a client wants or needs. Don't expect your new company to become the next big name brand. With a lot of new businesses they project heavy volume as if they are going to become the next Nike within the first year. Don't do this. Keep your growth numbers conservative. You don't have to be a huge company to make a lot of money. Settling on a smaller niche market can make you a fortune. * The Money Game * Andrew Carnegie said the sole purpose of being in business is to make a profit. If profit is not your goal from the start, then you are probably looking at starting a hobby and not a business. There are a number of sources for funding your company. These include: - Self-funding, such as credit cards, savings, personal income or friends and family - Traditional financial, such as banks and financial institutions - Venture Capital - Sale of stock Self-funding is usually a bad idea. With the failure rate of new businesses you stand to risk losing it all on one mistake. By self-funding you are taking all of the risk onto yourself. Traditional To be a Better Bargainer, Bracket Your Objective ervice is determining what a client wants or needs. Don't expect your new company to become the next big name brand. With a lot of new businesses they project heavy volume as if they are going to become the next Nike within the first year.Whether you're bargaining in your favorite antique store, negotiating for an increase in pay, or trying to get the rock-bottom price for a new car, you'll do better if you use a technique that negotiators call Bracketing. This means that your initial proposal should be an equal distance on the other side of your objective as their proposal.Let me give you some simple examples:The antique dealer is asking $1200 for that antique desk that would be perfect in the corner of your living room. You are willing to pay $1000. You should offer him $800.You hope that your boss will give you a 10 percent increase in pay. You should ask him for 20 percent.The car dealer is asking $25,000 for the car. You want to buy it for $22,000. You should make an opening offer of $19,000.Of course it's not always true that you'll end up in the middle, but that is a good assumption to make if you don't have anything else on which to base your opening position. Assume that you'll end up in the middle, mid-way between the two opening negotiating positions. If you track that, I think that how often it happens will amaze you. In little things and in big things.In little things. Your son comes to you and says he needs $20 for a fishing trip he's going to take this weekend. You say, "No way. I'm not going to give you $20. Do you realize that when I was your age I got 50 cents a week allowance and I had to work for that? I'll give you $10 and not a penny more."Your son says, "I can't do it for $10, dad."Now you have established the negotiating range. He's asking for $20. You're willing to pay $10. See how often you end up at $15. In our culture, splitting the difference seems fair.In big things. In 1982, we were negotiating the pay-off of a huge international loan with the government of Mexico. They were about to default o Don't do this. Keep your growth numbers conservative. You don't have to be a huge company to make a lot of money. Settling on a smaller niche market can make you a fortune. * The Money Game * Andrew Carnegie said the sole purpose of being in business is to make a profit. If profit is not your goal from the start, then you are probably looking at starting a hobby and not a business. There are a number of sources for funding your company. These include: - Self-funding, such as credit cards, savings, personal income or friends and family - Traditional financial, such as banks and financial institutions - Venture Capital - Sale of stock Self-funding is usually a bad idea. With the failure rate of new businesses you stand to risk losing it all on one mistake. By self-funding you are taking all of the risk onto yourself. Traditional financing and Venture Capital both come down to your reputation. If you haven't started a successful business in the past and have an active and working relationship with these groups your chance of receiving funding is virtually nil. Sale of stock of your new venture comes down to the old quote of "would you rather have all of a small pie or a smaller piece of a large pie?" Without adequate funding you could end up having no pie at all. Your company will not succeed without adequate capital. A sale of stock, while lowering the amount of the company you own, dramatically increases the chance of its success in the long run. We'll take a more in depth look at fund raising later. For now though let's talk about the other half of the coin... fund spending. As noted above one of the three keys to a successful business is low overhead. Running out of capital by hiring too many people, having an expensive location or spending too much on unneeded goods, can run you into the ground immediately. Keeping down costs is a key part of financially managing your company and as we'll see below lack of financial knowledge is a key reasons businesses fail. Don't be cheap however. Sometimes it's worth it to spend the extra on something that will save you money in the long run. Clearly defined long range goals and planning will help you keep your overhead down, your efficiency up and your business running within it's budget. I'm a firm believer in automating as many tasks as you can. With automation you don't need to hire personnel to fill those rolls and it lowers your "burn rate" and capital requirements. When I started a sports news website in 1998 we were competing with companies that had 150-250 employees. Through automation and smart design I was able to keep our total overhead down and reduce our actual hands on employees to about 6 for all 24 hours in a day. Take a look at your business and see where you can streamline it and automate things from the start and you'll reap the benefits of needing less capital and the ongoing monthly "burn rate". If you need office space and won't be meeting a lot of clients face to face you may look into renting an apartment and furnishing it with cheap used furniture. A lot of people work from their homes. There's no standard that says you have to have an office. You can get a P.O. Box or mail store as an address. Don't hire a ton of people! For each person on the payroll you have then incurred a monthly cost and added to your "burn rate". On top of their pay, there are the payroll taxes, workers comp insurance, office space and equipment and other expenses that you have to pay for each employee. Don't go overboard with your capital. Right when you think you have enough is when you'll run out. * Business Failure * SBA statistics tell us that 60% of small businesses fail within the first 5 years and 90% fail within 10. So how do you get to be the 1 successful startup left standing? Well there are a number of answers to that question. Knowing what the key reasons businesses fail is a start. Let's look at some of the main reasons businesses fail. 1. Under-Capitalization 2. Bad Debt 3. Not enough or too many sales 4. Financial mismanagement 5. Acts of God, disasters and economic downturns
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