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Casual Articles - Small Business Owners Are Never Too Old to Learn
Creating Your Future with a Marketing Plan Almost everyone who dreams of starting their own business is familiar with the fact that they should create a business plan. However, often that’s where many people stop. When you created your business plan, what did you do with it? You actually have the base for the next step, which is creating your marketing plan. Without the plan of how you are going to market your business, the business plan is just an empty jumble of words speaking of dreams and desires. The marketing plan takes those dreams and creates a strategy for how to make those dreams come true.There are several different suggestions on how to put a marketing plan together, but all plans have at least seven or eight steps. These steps include preparing a mission statement, describing the services provided, identify and understand the competition, spell out the marketing objectives and strategies, create the action plan, and create a monitoring strategy in order to determine what works and what doesn’t.Prepare a mission statement The mission statement should clearly and succinctly describe the nature of your business, services offere “Business has a life cycle,” she said. “It’s all about dealing with consumers who are trendy people. The smartest entrepreneur will definitely spend more time keeping up on their industry and less time running the company.” Being open to new ideas Larry Recor, who was named Fiducial’s 2005 Franchisee of the Year at the recent company convention, increased his knowledge by sitting in on several IRS seminars and networking with his colleagues. He learned what’s going on in technology where “new advances are being made to help us run our businesses.” The IRS seminars also paid dividends. “It was an update Motivating Employees - Ten Ways to Start You Off It’s a good bet that if you own a small business you probably learn something new every day. In today’s volatile marketplace, knowledge is still power. Granted, there’s no substitute for on-the-job experience but you must be prepared to keep up with the rapid pace of commerce in order to stay competitive.Yet there is a place for those external 'raft-build's', 'away days' and 'paintballing'! Just get them in context; there is work to do up front to leverage those experiences and get the best value from them. Just build great relationships in your business or organisation, one-to-one - then have the fun day out and grow even more!"Motivation is like food for the brain. You cannot get enough in one sitting. It needs continual and regular top ups."Peter DaviesSo a 'people-focused' way of being in your business generates Motivation permanently and ongoing.Start at the BeginningYou can't motivate people to get excited if the core basics aren't right. So you have to get the financial reward appropriate. Then you have to ensure that working conditions are right. How? Ask your people if they are! Example? Folks don't feel motivated if they are cold.Dig DeeperApart from the basics, there is another level you have to get just right. How they are feeling. This is whe Entrepreneurs who believe they can stay on top by merely having a good product and loyal customers soon discover that isn’t enough anymore. Experts maintain that those owners who stop learning are basically writing their own epitaphs. Nancy Fabricius, a Fiducial franchisee in Marlton, NJ, is constantly counseling her small business clients on the importance of keeping up with the changes in their specific industries. “They should be reading industry magazines articles and should be members of their industry association,” said Fabricius. “That’s how you stay on top of changes. They should also go to conventions.” Keeping up with the changes That’s one of the ways Fabricius keeps up with the changes that are occurring in the accounting industry. She was among the attendees last week at Fiducial’s Fifth Annual Convention in San Francisco where she learned about utilizing Information Technology systems to better serve clients. “You should make sure that the IT systems are interfacing smoothly because clients don’t want to pay to process work—they pay for consulting,” she said. Fabricius keeps up with the latest trends in the accounting industry and in particular how to target small businesses that have been dropped by larger CPA firms who don’t necessarily want their accounts anymore because of compliance issues with the Sarbanes-Oxley Act of 2002. One of her clients owns a gym that she purchased two years ago but fitness centers have changed a great deal since then. The client, who was always an aerobics instructor, has found out that aerobics aren’t in much demand anymore since gym club members want to lift weights, use cardio equipment, get a massage and sit in the sauna as opposed to turning themselves into bodybuilders. Fabricius recommended that her client attend a fitness industry conference in Atlanta, which she did, and the owner came back much more open to making necessary changes in her operation. She will even be charging more for annual membership fees with aerobics and massages offered as extras. A key reason why small businesses fail, Fabricius says, is they do not stay on top of what’s happening in their industry. “Business has a life cycle,” she said. “It’s all about dealing with consumers who are trendy people. The smartest entrepreneur will definitely spend more time keeping up on their industry and less time running the company.” Being open to new ideas Larry Recor, who was named Fiducial’s 2005 Franchisee of the Year at the recent company convention, increased his knowledge by sitting in on several IRS seminars and networking with his colleagues. He learned what’s going on in technology where “new advances are being made to help us run our businesses.” The IRS seminars also paid dividends. “It was an update b Better Communication For Better Business - But How? g her small business clients on the importance of keeping up with the changes in their specific industries.“We need to communicate better!” This is the most evident catch-all solution people offer to fix all kinds of problems in the workplace – from poor safety to a failing merger; from poor management to an unmotivated workforce. And it’s true. To help people perform better in any organisation at whatever they do everybody has to find ways to communicate more effectively.However, there are three problems with the catchall “we-have-to-communicate-better”. Firstly, we don’t take time to pin down exactly what we mean by “more effective communication”. Secondly, the definite recommendations seem so simplistic and time-consuming that people don’t believe their value. Thirdly, the solutions seem so mundane - so non-sexy - that people don’t want to do them.So here are twelve pinned-down suggestions. They don’t need great brainpower but in some instances they’ll take time to implement. They’ve been gleaned from practical efforts at helping colleagues improve their business performance. This means that if you don’t take steps to implement them yourself or delegate the implementation, there is nothing else. There are man “They should be reading industry magazines articles and should be members of their industry association,” said Fabricius. “That’s how you stay on top of changes. They should also go to conventions.” Keeping up with the changes That’s one of the ways Fabricius keeps up with the changes that are occurring in the accounting industry. She was among the attendees last week at Fiducial’s Fifth Annual Convention in San Francisco where she learned about utilizing Information Technology systems to better serve clients. “You should make sure that the IT systems are interfacing smoothly because clients don’t want to pay to process work—they pay for consulting,” she said. Fabricius keeps up with the latest trends in the accounting industry and in particular how to target small businesses that have been dropped by larger CPA firms who don’t necessarily want their accounts anymore because of compliance issues with the Sarbanes-Oxley Act of 2002. One of her clients owns a gym that she purchased two years ago but fitness centers have changed a great deal since then. The client, who was always an aerobics instructor, has found out that aerobics aren’t in much demand anymore since gym club members want to lift weights, use cardio equipment, get a massage and sit in the sauna as opposed to turning themselves into bodybuilders. Fabricius recommended that her client attend a fitness industry conference in Atlanta, which she did, and the owner came back much more open to making necessary changes in her operation. She will even be charging more for annual membership fees with aerobics and massages offered as extras. A key reason why small businesses fail, Fabricius says, is they do not stay on top of what’s happening in their industry. “Business has a life cycle,” she said. “It’s all about dealing with consumers who are trendy people. The smartest entrepreneur will definitely spend more time keeping up on their industry and less time running the company.” Being open to new ideas Larry Recor, who was named Fiducial’s 2005 Franchisee of the Year at the recent company convention, increased his knowledge by sitting in on several IRS seminars and networking with his colleagues. He learned what’s going on in technology where “new advances are being made to help us run our businesses.” The IRS seminars also paid dividends. “It was an update Can You Compartmentalize Your Life And Career clients.An ongoing challenge for many salespeople is the ability to ‘compartmentalize’ areas of their life. Let me explain.As a writer, it is important for me to be able to set aside all life challenges, issues and problems once I sit at my computer to create. This is often easier said than done. Let’s say your spouse just announced after 25 years of marriage he or she is leaving. Your car has just been repossessed and your teenager is in jail on drug charges. Not a pretty picture. Fortunately, none of us have this much hit us simultaneously. Anyway, the ability to keep these issues separate while you are trying to sell is vital.Salespeople who cannot separate their personal life challenges from their career responsibilities generally resonate their problems in some non-verbal or emotional way. We all have problems. We all will always have problems. If you don’t, get some quickly – problems build character. (I can just hear someone reading this screaming, ‘I have had enough character building!’ Maybe yes, and maybe no, but consider this…if you still have problems anywhere in your life, you may not have built as “You should make sure that the IT systems are interfacing smoothly because clients don’t want to pay to process work—they pay for consulting,” she said. Fabricius keeps up with the latest trends in the accounting industry and in particular how to target small businesses that have been dropped by larger CPA firms who don’t necessarily want their accounts anymore because of compliance issues with the Sarbanes-Oxley Act of 2002. One of her clients owns a gym that she purchased two years ago but fitness centers have changed a great deal since then. The client, who was always an aerobics instructor, has found out that aerobics aren’t in much demand anymore since gym club members want to lift weights, use cardio equipment, get a massage and sit in the sauna as opposed to turning themselves into bodybuilders. Fabricius recommended that her client attend a fitness industry conference in Atlanta, which she did, and the owner came back much more open to making necessary changes in her operation. She will even be charging more for annual membership fees with aerobics and massages offered as extras. A key reason why small businesses fail, Fabricius says, is they do not stay on top of what’s happening in their industry. “Business has a life cycle,” she said. “It’s all about dealing with consumers who are trendy people. The smartest entrepreneur will definitely spend more time keeping up on their industry and less time running the company.” Being open to new ideas Larry Recor, who was named Fiducial’s 2005 Franchisee of the Year at the recent company convention, increased his knowledge by sitting in on several IRS seminars and networking with his colleagues. He learned what’s going on in technology where “new advances are being made to help us run our businesses.” The IRS seminars also paid dividends. “It was an update How To Determine Your Customer's Value ound out that aerobics aren’t in much demand anymore since gym club members want to lift weights, use cardio equipment, get a massage and sit in the sauna as opposed to turning themselves into bodybuilders.This literally can be the most profitable thing you'll ever do for your business and that is to understand exploiting the actual value of your customer. It's been called the Marginal Net Worth and the Lifetime Value.What is the current worth of one of your customers or prospects? It's the total profit of an average customer over the lifetime that they do business with you. That includes all subsequent sales minus advertising/marketing and your fulfillment expenses.Let's say the average customer brings you $75 per sale. They re-purchase 3 more times in a year. Their average order amount is $300. On each $300 reorder, you make $150 gross profit The average life lasts 2 years. Every new customer is worth $975.You reach the 975 by adding the $75 initial profit to the 3 other purchases each year of $300. Only $150 is profit, so $150 times 3 equals $450. If they do that for 2 straight years, that's $900 plus the original $75.If this is our average customer and they're worth $975 in profit and it only costs you $30 through your advertising/ marketing expenses to get them, every time y Fabricius recommended that her client attend a fitness industry conference in Atlanta, which she did, and the owner came back much more open to making necessary changes in her operation. She will even be charging more for annual membership fees with aerobics and massages offered as extras. A key reason why small businesses fail, Fabricius says, is they do not stay on top of what’s happening in their industry. “Business has a life cycle,” she said. “It’s all about dealing with consumers who are trendy people. The smartest entrepreneur will definitely spend more time keeping up on their industry and less time running the company.” Being open to new ideas Larry Recor, who was named Fiducial’s 2005 Franchisee of the Year at the recent company convention, increased his knowledge by sitting in on several IRS seminars and networking with his colleagues. He learned what’s going on in technology where “new advances are being made to help us run our businesses.” The IRS seminars also paid dividends. “It was an update The Paralysis that Affects Some Plumbers It's always hard to be sure, isn't it, exactly when to follow up on a quote?I would always recommend within 48 hours for the following reasons:1) It is still a good time frame where people remember they have received your quote2) It shows that you are interested in helping them to get what they want3) Makes prospective clients feel cherished that you are interested in making sure their needs are met4) It allows you to iron out any potential misunderstandings and to 'get a feel' as to whether or not you have got the job. If they are still waiting on quotes from other Plumbers they will remember that you were prompt, courteous and interested.5) It helps you to plan ahead.As incredible as it sounds, I know some Plumbers who never follow up on a quote!I asked one of them once and their answer floored me. “I reckon if they want me to do the job, they’ll contact me”. Well, I guess if he was happy always chasing up new prospects, I can only surmise he enjoyed the estimating side of the job more than the plumbing. Last time I checked though he wasn’t listed in the yellow p “Business has a life cycle,” she said. “It’s all about dealing with consumers who are trendy people. The smartest entrepreneur will definitely spend more time keeping up on their industry and less time running the company.” Being open to new ideas Larry Recor, who was named Fiducial’s 2005 Franchisee of the Year at the recent company convention, increased his knowledge by sitting in on several IRS seminars and networking with his colleagues. He learned what’s going on in technology where “new advances are being made to help us run our businesses.” The IRS seminars also paid dividends. “It was an update basically to let us know what they IRS is doing as far as audits and areas of concern that they have,” said Recor. “It’s important that we have this information so that small business owners can be vigilant in their record keeping and they aren’t surprised with audits.” There are time-tested formulas in any industry and it’s sometimes a hard sell convincing a veteran entrepreneur to alter their routine. Terry Smith, a business development specialist with Fiducial in Maryland, has 30 years experience in the sales field. He says there’s definitely a formula that he follows but he still keeps an open mind when it comes to other ways of doing things. “As new ideas come along I’ll certainly make changes but the original premise of going out and acquiring small businesses for clients for accounting firms still rings true,” said Smith who has observed over the years that the most successful franchise owners “were the ones that followed the marketing system that they paid for” in buying the business. “It would not be a good idea for franchisees to reinvent the wheel,” he said. “The system works and if you follow it, you’ll have the tools and the formula to make the presentation and close the sale.” Working on the business Gene Polley, a senior small business advisor in Fiducial’s San Diego office, took a good look around at the company’s convention and saw it was mainly comprised of veteran franchisees in attendance. “These are the successful ones who are willing to pay the money to show up,” he said. “They go to classes, go to seminars, read books, get periodicals and have mentors, advisory boards or some way of getting input on their business. It’s the ones who are insular in their approach that are not successful. You need to listen to someone at your level.” While it all depends on the business, Polley underscored the need for owners to get feedback about their operation whether it’s meeting informally with fellow business owners or having something more formalized such as an advisory board that meets and advises them on their business. In any case, he says it’s the smart owners who are “always learning and bouncing their business issues off other business owners so they’re getting varying perspectives.” A catering client of his remains ahead of the pack in that industry because he bought his own building and was into pricing so that he knew what the profit margin was for every item listed on the menu. “He could tell you how profitable
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