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    Speak Now, Or Forever Be Deleted
    With all the examples of modern technology surrounding us today – e-mail, iPods, toaster waffles, etc. – I have to say that the one I find most amazing, is the cell phone.It's incredible enough that you can make a call from any place at any time to anyone else in the world. But to me, what's most remarkable is that someone can dial your number, and no matter where you are, the system instantly finds you and puts the call through. (Unless of course, you're in the supermarket and your wife is calling, in which case it waits until just after you've gone through the checkout line.)Cell phones have also given those of us who are so inclined, the ability to talk freely while driving alone in a car. No longer do passing motorists and their good for nothing children smirk as we carry on our solo, animated discussion
    pulation. Companies need to make sure they have the employees’ best interests in mind and are not just out to reduce medical costs without regard to the quality of the services. It’s important that the health care provided be as good or better at the same or lower cost.

    3. Encouraging better health: Part of a risk manager’s job is to cut reduce the number and cost of medical claims from on-the-job injuries. One proven way to do this is to have a healthier workforce. Risk managers should join HR departments to offer programs that encourage employees to get and stay healthy. This includes fitness programs, nutrition counseling, smoking cessation plans, and health screenings. Such programs are often overlooked or not implemented because the relationship between them and reduced claims is difficult to prove. However, these programs ultimately can reduce medical claims and costs as well as increase employee productivity and job satisfaction, and reduce turnover.

    Compa

    General Information Regarding Selling Your Business
    In today?s marketplace, the sale and purchase of businesses occurs quite often at all different levels including anywhere from small, privately owned companies to large corporate conglomerates. Regardless of the type of business one owns, there are a few tips one should follow when selling their business. The following paragraphs will highlight some of these handy guidelines.Make the Necessary PreparationsPrior to the day in which the business changes hands, it is important that the soon to be ex-business owners take the necessary steps in order to ensure that the transaction goes smoothly. This should be done before the individual business owner even finds a buyer for the business as a company that can stand on its own, independent from the current owner, has an extremely attractive quality to it. Theref
    With health care costs rising, companies routinely question how they can continue to provide health benefits to their employees without cutting into their bottom line.

    Traditionally, these decisions are primarily made in the Human Resources department, which not only chooses what benefits to offer, but also must communicate those benefits – and changes in them – to employees.

    These decisions, however, should not be made in a vacuum. Health benefits decisions made in one department can effect other areas of the company, and ultimately impact the company’s bottom line in ways that may not have been foreseen.

    One example is the relationship between Human Resources and the person at the company responsible for risk management. That could be a risk manager per se, the chief financial officer, treasurer, or vice president of administration - whoever is responsible for managing risk. Changes that happen with employee health benefits by human resources ultimately can impact costs trying to be controlled by the risk manager. Both positions can help the company if HR and risk managers understand how changes to employee health benefits could impact risks to the company. It’s important to find a balance so everyone – employees and employer – come out ahead.

    Here are some ways the HR department and the risk manager can work together to benefit employees and the company.

    1. Consider the possible negative impact before cutting medical benefits: If medical benefits are cut and employees know they must pay more for doctor visits, they may be more likely to declare an illness or injury as a workers compensation claim. They might attribute the nagging back pain to an injury or overuse at work, rather than the weekend soccer game.

    Since there is no co-pay or deductible for workers comp claims, it costs the employee nothing, but could end up costing the company much more than a traditional medical claim. Workers comp claims can also result in paid time off work or lost time, adding further to company costs as well as reduced productivity while the employee is away from the job.

    Regardless of whether a claim is under the group medical or workers comp, HR and the risk manager can work together to reduce the amount of the claim through medical management and early return-to-work programs. Return-to-work programs offer the employee light or modified duty so the employee stays productive in the company. Such programs are quite common for workers comp, but not for short-term disability claims. With HR and risk management working together in a total disability management approach, effective cost containment measures such as this can be shared for the benefit of all.

    Benefits communication to employees is another area of opportunity. This is more commonly done in HR, but rarely done for workers comp. The person in charge of risk management would be well-advised to work with HR to put together a communication package about workers comp so employees will better understand how it works, why it’s a benefit to them, and what it costs the company. Since HR is accustomed to communicating with employees about employee benefits, it would be a good communication avenue to discuss workers comp issues as well.

    2. Medical management: This is where a company partners with a local doctor or clinic to provide medical treatment for employees. These doctors are invited to tour the workplace so they can see the work environment and learn about the work employees do, including physical requirements of the various jobs. Employees are then encouraged to use these doctors for treatment. Because these doctors understand the nature of the work, they are better able to treat these employees for specific work-related problems and will also help release them for modified or light duty work. This benefits both the employee and the employer and works best with a trusting employee population. Companies need to make sure they have the employees’ best interests in mind and are not just out to reduce medical costs without regard to the quality of the services. It’s important that the health care provided be as good or better at the same or lower cost.

    3. Encouraging better health: Part of a risk manager’s job is to cut reduce the number and cost of medical claims from on-the-job injuries. One proven way to do this is to have a healthier workforce. Risk managers should join HR departments to offer programs that encourage employees to get and stay healthy. This includes fitness programs, nutrition counseling, smoking cessation plans, and health screenings. Such programs are often overlooked or not implemented because the relationship between them and reduced claims is difficult to prove. However, these programs ultimately can reduce medical claims and costs as well as increase employee productivity and job satisfaction, and reduce turnover.

    Compa

    Finding Your Niche: What Do You Want To Be Known For?
    In my experience, there are two kinds of small business owners: one that knows whom their market niche is and utilize it, and another who tends to waiver or not want to “set in stone” their target market. With the latter group, I always probe for more information: Why don’t you want to choose a specific target for your product/service? Time and time again, the response is the same “I don’t want to limit my profits by only catering to a few.”In all reality, you’re not limiting any profits at all! When playing horseshoes, you have one horseshoe with one stake. Try playing horseshoes with 5 stakes and one LARGE horseshoe – how successful do you think you’ll be then? My guess is not very. The same is true with marketing: the more stakes you’re trying to ‘ring’ the more difficult it is to accomplish that goal. By clar
    can impact costs trying to be controlled by the risk manager. Both positions can help the company if HR and risk managers understand how changes to employee health benefits could impact risks to the company. It’s important to find a balance so everyone – employees and employer – come out ahead.

    Here are some ways the HR department and the risk manager can work together to benefit employees and the company.

    1. Consider the possible negative impact before cutting medical benefits: If medical benefits are cut and employees know they must pay more for doctor visits, they may be more likely to declare an illness or injury as a workers compensation claim. They might attribute the nagging back pain to an injury or overuse at work, rather than the weekend soccer game.

    Since there is no co-pay or deductible for workers comp claims, it costs the employee nothing, but could end up costing the company much more than a traditional medical claim. Workers comp claims can also result in paid time off work or lost time, adding further to company costs as well as reduced productivity while the employee is away from the job.

    Regardless of whether a claim is under the group medical or workers comp, HR and the risk manager can work together to reduce the amount of the claim through medical management and early return-to-work programs. Return-to-work programs offer the employee light or modified duty so the employee stays productive in the company. Such programs are quite common for workers comp, but not for short-term disability claims. With HR and risk management working together in a total disability management approach, effective cost containment measures such as this can be shared for the benefit of all.

    Benefits communication to employees is another area of opportunity. This is more commonly done in HR, but rarely done for workers comp. The person in charge of risk management would be well-advised to work with HR to put together a communication package about workers comp so employees will better understand how it works, why it’s a benefit to them, and what it costs the company. Since HR is accustomed to communicating with employees about employee benefits, it would be a good communication avenue to discuss workers comp issues as well.

    2. Medical management: This is where a company partners with a local doctor or clinic to provide medical treatment for employees. These doctors are invited to tour the workplace so they can see the work environment and learn about the work employees do, including physical requirements of the various jobs. Employees are then encouraged to use these doctors for treatment. Because these doctors understand the nature of the work, they are better able to treat these employees for specific work-related problems and will also help release them for modified or light duty work. This benefits both the employee and the employer and works best with a trusting employee population. Companies need to make sure they have the employees’ best interests in mind and are not just out to reduce medical costs without regard to the quality of the services. It’s important that the health care provided be as good or better at the same or lower cost.

    3. Encouraging better health: Part of a risk manager’s job is to cut reduce the number and cost of medical claims from on-the-job injuries. One proven way to do this is to have a healthier workforce. Risk managers should join HR departments to offer programs that encourage employees to get and stay healthy. This includes fitness programs, nutrition counseling, smoking cessation plans, and health screenings. Such programs are often overlooked or not implemented because the relationship between them and reduced claims is difficult to prove. However, these programs ultimately can reduce medical claims and costs as well as increase employee productivity and job satisfaction, and reduce turnover.

    Compa

    Top Ten Strategies for Delivering 5-Star Customer Service
    Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business.1. Treat your customers like royalty.Hire a customer service representative to greet your customers upon arrival, and offer a coat check service so that customers can comfortably get to know you, your employees, and your place of business2. Provide valet parking.Providing valet parking can greatly improve access to your establishment when parking is limited or on days when the weather is challenging. (Note: Tips should not be accepted.)3. Make a wait enjoyable.If a customer
    can also result in paid time off work or lost time, adding further to company costs as well as reduced productivity while the employee is away from the job.

    Regardless of whether a claim is under the group medical or workers comp, HR and the risk manager can work together to reduce the amount of the claim through medical management and early return-to-work programs. Return-to-work programs offer the employee light or modified duty so the employee stays productive in the company. Such programs are quite common for workers comp, but not for short-term disability claims. With HR and risk management working together in a total disability management approach, effective cost containment measures such as this can be shared for the benefit of all.

    Benefits communication to employees is another area of opportunity. This is more commonly done in HR, but rarely done for workers comp. The person in charge of risk management would be well-advised to work with HR to put together a communication package about workers comp so employees will better understand how it works, why it’s a benefit to them, and what it costs the company. Since HR is accustomed to communicating with employees about employee benefits, it would be a good communication avenue to discuss workers comp issues as well.

    2. Medical management: This is where a company partners with a local doctor or clinic to provide medical treatment for employees. These doctors are invited to tour the workplace so they can see the work environment and learn about the work employees do, including physical requirements of the various jobs. Employees are then encouraged to use these doctors for treatment. Because these doctors understand the nature of the work, they are better able to treat these employees for specific work-related problems and will also help release them for modified or light duty work. This benefits both the employee and the employer and works best with a trusting employee population. Companies need to make sure they have the employees’ best interests in mind and are not just out to reduce medical costs without regard to the quality of the services. It’s important that the health care provided be as good or better at the same or lower cost.

    3. Encouraging better health: Part of a risk manager’s job is to cut reduce the number and cost of medical claims from on-the-job injuries. One proven way to do this is to have a healthier workforce. Risk managers should join HR departments to offer programs that encourage employees to get and stay healthy. This includes fitness programs, nutrition counseling, smoking cessation plans, and health screenings. Such programs are often overlooked or not implemented because the relationship between them and reduced claims is difficult to prove. However, these programs ultimately can reduce medical claims and costs as well as increase employee productivity and job satisfaction, and reduce turnover.

    Compa

    Call Center Killers and How To Prevent Them
    To some these may be common sense to others these concerns will grab your interest. My goal is to not just provide the list to avoid but to also provide techniques you can employ to address these issues proactively and positively.Three Areas of Focus1. Employee Retention (attrition) 2. Absenteeism 3. Ineffective Frontline LeadershipCan you see the relationship among all three? Clearly, ineffective frontline leadership can and does have an impact on Employee satisfaction.This article will provide you with a brief explanation of the cost of each "Killer" and a brief overview of solutions to each of these three issues.As you will see to truly solve these areas of opportunity you will have to approach the solutions from a Holistic methodology. I know
    ogether a communication package about workers comp so employees will better understand how it works, why it’s a benefit to them, and what it costs the company. Since HR is accustomed to communicating with employees about employee benefits, it would be a good communication avenue to discuss workers comp issues as well.

    2. Medical management: This is where a company partners with a local doctor or clinic to provide medical treatment for employees. These doctors are invited to tour the workplace so they can see the work environment and learn about the work employees do, including physical requirements of the various jobs. Employees are then encouraged to use these doctors for treatment. Because these doctors understand the nature of the work, they are better able to treat these employees for specific work-related problems and will also help release them for modified or light duty work. This benefits both the employee and the employer and works best with a trusting employee population. Companies need to make sure they have the employees’ best interests in mind and are not just out to reduce medical costs without regard to the quality of the services. It’s important that the health care provided be as good or better at the same or lower cost.

    3. Encouraging better health: Part of a risk manager’s job is to cut reduce the number and cost of medical claims from on-the-job injuries. One proven way to do this is to have a healthier workforce. Risk managers should join HR departments to offer programs that encourage employees to get and stay healthy. This includes fitness programs, nutrition counseling, smoking cessation plans, and health screenings. Such programs are often overlooked or not implemented because the relationship between them and reduced claims is difficult to prove. However, these programs ultimately can reduce medical claims and costs as well as increase employee productivity and job satisfaction, and reduce turnover.

    Compa

    The Market for Executives
    Despite increased demand for high-caliber leadership in all segments of the technology community, it wasn’t until fairly recently that we saw the migration of top information technology executives between the federal and corporate sectors.Hank Philcox went from the Internal Revenue Service to become chief information officer at DynCorp, and Renny DiPentima moved from the Social Security Administration to SRA International Inc., where he became president of SRA Federal. It has quickly become clear that federal IT leadership experience laid the foundation for their success.As far back as the late 1970s, there were some non-political appointments into federal IT leadership roles. And in the late 1980s, Janet Barnes moved from MCI to become the first designated federal CIO at the Pension Benefit Guaranty Corp. I
    pulation. Companies need to make sure they have the employees’ best interests in mind and are not just out to reduce medical costs without regard to the quality of the services. It’s important that the health care provided be as good or better at the same or lower cost.

    3. Encouraging better health: Part of a risk manager’s job is to cut reduce the number and cost of medical claims from on-the-job injuries. One proven way to do this is to have a healthier workforce. Risk managers should join HR departments to offer programs that encourage employees to get and stay healthy. This includes fitness programs, nutrition counseling, smoking cessation plans, and health screenings. Such programs are often overlooked or not implemented because the relationship between them and reduced claims is difficult to prove. However, these programs ultimately can reduce medical claims and costs as well as increase employee productivity and job satisfaction, and reduce turnover.

    Companies also should consider offering the new Health Savings Accounts (HSAs), which allow employees to manage some of their own health care dollars and derive additional benefits from being informed consumers. With these newly approved accounts, an employee chooses a higher deductible for health care, which allows the company and the employee to make deposits in an HSA in an amount equal to the deductible. Unspent account balances grow tax-free and eventually may be used for non-medical purposes. Since it’s their money, employees might take more responsibility for how they spend it and hopefully, choose a healthier lifestyle if it reduces their out-of-pocket health care costs.

    4. Combine health and safety: Risk managers are concerned about employee safety, while HR managers focus on employee health. Combining these goals can help employees achieve both at the same time. We worked previously with a utility in Montana that had a safety program to keep workers safe in the field. We implemented a health program along with the safety program that encouraged employees to participate in a fitness program. This included blood pressure and cholesterol screenings so employees would become healthier overall. The result: the safety record improved because healthier employees had fewer on-the-job injuries.

    Health care decisions are made by consumers. The more informed these consumers are, the better decisions they will make. The challenge and opportunity is for HR and risk management to work together to educate employees so they can make the better decisions for their own wellbeing as well as for the benefit of the company they work for.

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