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Casual Articles - How a Rottweiler Can Make Your Business Successful
Although more and more people are becoming familiar with the term "concierge," very few know where this customer-service based profession originated. The word "concierge" evolves from the French comte Descierges, the "keeper of the candler," a term that referred to the servant who attended to the whims of visiting noblemen at medieval castles. Eventually, the name "concierge" came to stand for keeper of the keys at public buildings, especially hotels. There is even a famous prison in Paris that is called The Conciergerie, in honor of the warden who kept the keys and assigned cells to the inmates."Merriam-Webster Online Dictionary offers this definition … French, from Old French, prob from (assumed) Vulgar Latin conservius, alteration of Latin conservus fellow slave, from com- + servus slave. 1 : a resident in an apartment building especially in France who serves as doorkeeper, landlord's representative, and janitor. 2 : a usually multilingual hotel staff member who handles luggage and mail, makes reservations, and arranges toursLastly, a client of mine from Mexico tells me that in his country, the word “concierge” means Janitor!!!Regardless of the origin,
The bank could have ask me how to correct this. I would have remained with this bank, if they have turn taken care of their mistake. However, like most companies employees don't want to go the extra mile or are bogged down with company policies. Every company's first policy should be to resolve all customer's issues within reason.
Superior Service is the one playing field the little companies can compete and beat the big companies. Treating your customers as valued customers instead of dollar bills will result in increased sales. Get to know personal info about your best customers. It could be their birthday, children's or spouse name and anything else.
Terrific Place to Work
Having a terrific place to work is a benefit to both your employees and customer
1) Create a clear and compelling vision A compelling vision acts as a beacon of light that keeps your people focused on where you want to go. Napoleon Bonaparte achieved great victories on the battlefield. Part of his success was due to his decisiveness and the decisiveness of his field marshals in making decisions. Napoleon made sure his field marshals knew what to do when they didn’t know what to do. His standing order was: “In the absence of orders, march to the sounds of the guns.”2) Focus on the future; leave the past behind A young monk and an old monk come to a river. There’s a beautiful lady standing there who needs to get across. The old monk scoops the lady up in his arms and carries her across the river. The lady kisses the old monk on the cheek and thanks him for his kindness. The young monk raises an accusing eyebrow at the behaviour he has just witnesses; for the Order he and the old monk belong to, forbids any physical contact with women. He decides not say anything. The two monks continue on their journey. After a few miles, the young monk stops to confront the old monk. “How can you live with yoursel
What exactly is the Sterna Principle? It is five behaviors all good businesses should be doing. It is as follows:
S- Superior Customer Service
T- Terrific Place to Work
E- Educate Your Employees
R- Resistance to Change Reduced
N- New Exciting Ideas
A-Always Improving
Superior Customer Service
Superior Customer Service should be a top priority for most companies. However, most companies fall far short of this. If you meet the customer's perception when they visit your store is that good customer service? No, it is average customer service. You must not only meet but exceed their expectation on visiting your store.
Customer Service applies to having the product and or service your customer is looking for. It also involves interaction with the business employees and how overall satisfied with the overall process. The biggest issues with customer service are that with a dissatisfied customer.
The dissatisfied customer should be look as an opportunity. You can gain more positive exposure by solving their problem than with the satisfied customer. It doesn't matter who created the problem, your goal is to resolved the issue and make the customer happy.
Businesses will spend a huge sum of money to attract new customers. It is much cheaper to keep your current customers happy with your company. However, many times there is a breakdown in the system. Here is a perfect example:
I was doing a consulting assignment for the past 5 weeks 1,000 miles from my house. My bank credit card was declined attempting to make a purchase. According to the bank, a block of suspicious numbers were reissued to new customers. A letter sent to my home told me the credit card would expire on June 12. I was an exception to their rule, but this large bank made even more problems for me.
I had to spend over 1 - hour on the phone trying to resolved this issue. I made 4 phone calls and eventually the bank failed. They never resolved the issue. They never told me what they could do for me, instead of plenty what they could not do. When, I told one of the bank's customer service people, I would not be able to put gas in my car, pay my hotel bill, or eat, their answer was terrible. It was " At least you will be able to lose weight". After making this comment, the employee realized her mistake.
I had to get my wife to go through all my mail and next day my card. Fortunately for me, I had other credit cards. The bank spends large amounts on advertising to get new customers, but failed to spend $14.40 and send me a new card the next day. I don't know how much it costs to gain a new customer, but would expect it to be more than $14.40. Anyway, that is a perfect example of handling a mistake poorly lost them a customer.
The bank could have ask me how to correct this. I would have remained with this bank, if they have turn taken care of their mistake. However, like most companies employees don't want to go the extra mile or are bogged down with company policies. Every company's first policy should be to resolve all customer's issues within reason.
Superior Service is the one playing field the little companies can compete and beat the big companies. Treating your customers as valued customers instead of dollar bills will result in increased sales. Get to know personal info about your best customers. It could be their birthday, children's or spouse name and anything else.
Terrific Place to Work
Having a terrific place to work is a benefit to both your employees and customers
In this article we'll review job search techniques that very well may help you land successful career employment. We will look at some basic, but very valuable, job interview strategies for handling stumbling blocks you may encounter while in the job interview itself, or how you can avoid them altogether, or minimize any negative impact they may have. Since the job interview is the source of your key interaction with a potential employer, you want that transaction to present you as a knowledgable, professional, engaging job seeker who will enhance their company if hired. You may control that outcome by heeding the job interview techniques outlined below.Job interviews are stressful for a number of good reasons. Typically, you only have one opportunity to impress a potential employer. Often it's an interview which may only last thirty minutes to an hour, in which time you must effectively present your qualifications, express professionalism, and show your desire for that particular job. It is imperative that you appear competent, intelligent, professional, and well spoken. It is a hard and fast rule of job hunting that the job seeker should prepare answers to any and all
Customer Service applies to having the product and or service your customer is looking for. It also involves interaction with the business employees and how overall satisfied with the overall process. The biggest issues with customer service are that with a dissatisfied customer.
The dissatisfied customer should be look as an opportunity. You can gain more positive exposure by solving their problem than with the satisfied customer. It doesn't matter who created the problem, your goal is to resolved the issue and make the customer happy.
Businesses will spend a huge sum of money to attract new customers. It is much cheaper to keep your current customers happy with your company. However, many times there is a breakdown in the system. Here is a perfect example:
I was doing a consulting assignment for the past 5 weeks 1,000 miles from my house. My bank credit card was declined attempting to make a purchase. According to the bank, a block of suspicious numbers were reissued to new customers. A letter sent to my home told me the credit card would expire on June 12. I was an exception to their rule, but this large bank made even more problems for me.
I had to spend over 1 - hour on the phone trying to resolved this issue. I made 4 phone calls and eventually the bank failed. They never resolved the issue. They never told me what they could do for me, instead of plenty what they could not do. When, I told one of the bank's customer service people, I would not be able to put gas in my car, pay my hotel bill, or eat, their answer was terrible. It was " At least you will be able to lose weight". After making this comment, the employee realized her mistake.
I had to get my wife to go through all my mail and next day my card. Fortunately for me, I had other credit cards. The bank spends large amounts on advertising to get new customers, but failed to spend $14.40 and send me a new card the next day. I don't know how much it costs to gain a new customer, but would expect it to be more than $14.40. Anyway, that is a perfect example of handling a mistake poorly lost them a customer.
The bank could have ask me how to correct this. I would have remained with this bank, if they have turn taken care of their mistake. However, like most companies employees don't want to go the extra mile or are bogged down with company policies. Every company's first policy should be to resolve all customer's issues within reason.
Superior Service is the one playing field the little companies can compete and beat the big companies. Treating your customers as valued customers instead of dollar bills will result in increased sales. Get to know personal info about your best customers. It could be their birthday, children's or spouse name and anything else.
Terrific Place to Work
Having a terrific place to work is a benefit to both your employees and customer
Dream Coming True: Working from a mobile office is no longer only a dream. Now it has become a reality to work from a mobile office. Gone are the days when we had the limitation of working only from the limited space of our office. A few years back, we were enabled to work from our home office. At that time, it was considered a great achievement. However, the fast growing technology did not stop there. The advent of Internet and laptops and the availability of many Web services have made it possible for us to work from anywhere. Whether you are in a different city or country, you can run your business without a problem.Nobody Knows Where You Are: Whether you are a writer, designer, copywriter, consultant, or entrepreneur, you can easily perform the work to smoothly run your business while wandering all over the world. The beauty of working from a mobile office is that only you know where you are working and no other person ever knows that you may not be situated in a classical type of office. Not so long ago, it was not possible to get access to all of the necessary business facilities and doing the required work while enjoying a soft drink on a beach. Even if you are
Businesses will spend a huge sum of money to attract new customers. It is much cheaper to keep your current customers happy with your company. However, many times there is a breakdown in the system. Here is a perfect example:
I was doing a consulting assignment for the past 5 weeks 1,000 miles from my house. My bank credit card was declined attempting to make a purchase. According to the bank, a block of suspicious numbers were reissued to new customers. A letter sent to my home told me the credit card would expire on June 12. I was an exception to their rule, but this large bank made even more problems for me.
I had to spend over 1 - hour on the phone trying to resolved this issue. I made 4 phone calls and eventually the bank failed. They never resolved the issue. They never told me what they could do for me, instead of plenty what they could not do. When, I told one of the bank's customer service people, I would not be able to put gas in my car, pay my hotel bill, or eat, their answer was terrible. It was " At least you will be able to lose weight". After making this comment, the employee realized her mistake.
I had to get my wife to go through all my mail and next day my card. Fortunately for me, I had other credit cards. The bank spends large amounts on advertising to get new customers, but failed to spend $14.40 and send me a new card the next day. I don't know how much it costs to gain a new customer, but would expect it to be more than $14.40. Anyway, that is a perfect example of handling a mistake poorly lost them a customer.
The bank could have ask me how to correct this. I would have remained with this bank, if they have turn taken care of their mistake. However, like most companies employees don't want to go the extra mile or are bogged down with company policies. Every company's first policy should be to resolve all customer's issues within reason.
Superior Service is the one playing field the little companies can compete and beat the big companies. Treating your customers as valued customers instead of dollar bills will result in increased sales. Get to know personal info about your best customers. It could be their birthday, children's or spouse name and anything else.
Terrific Place to Work
Having a terrific place to work is a benefit to both your employees and customer
What is the Franchise Agreement?The franchise agreement outlines the way your business will work within your franchise system. It gives both you, the franchisee, and your franchisor a clear understanding of the terms of your business relationship.The franchise agreement also serves to ensure uniformity, which is beneficial not only to the franchisor but to the franchisee as well. If, for example, a customer has an unsatisfactory experience at another unit within your franchise, he will be unlikely to want to do business with your unit. Therefore, the franchisee is under obligation to maintain uniformity, and the franchise agreement will establish parameters for that uniformity.These parameters include what products you'll use or sell at your franchise and the quality of services that must be provided by your employees.The franchise agreement also details what actions will be taken should you breach these parameters. It explains, for example, what notices the company must give you and how much time you have to respond once notice is given.What Should be Included in a Franchise Agreement? First and foremost the franchise
I had to get my wife to go through all my mail and next day my card. Fortunately for me, I had other credit cards. The bank spends large amounts on advertising to get new customers, but failed to spend $14.40 and send me a new card the next day. I don't know how much it costs to gain a new customer, but would expect it to be more than $14.40. Anyway, that is a perfect example of handling a mistake poorly lost them a customer.
The bank could have ask me how to correct this. I would have remained with this bank, if they have turn taken care of their mistake. However, like most companies employees don't want to go the extra mile or are bogged down with company policies. Every company's first policy should be to resolve all customer's issues within reason.
Superior Service is the one playing field the little companies can compete and beat the big companies. Treating your customers as valued customers instead of dollar bills will result in increased sales. Get to know personal info about your best customers. It could be their birthday, children's or spouse name and anything else.
Terrific Place to Work
Having a terrific place to work is a benefit to both your employees and customer
From meager beginnings in 1920, radio has grown with us to be a major player in advertising. The radio industry says they get about 8 percent of all advertising bucks. Not bad when you consider the many ways to hawk your service or productThey get their fair share because radio works. With over twelve THOUSAND radio stations in the country, the music and news they broadcast is everywhere.Radio is the mobile medium. Few cars have TV’s up front, and few drivers can read the New York Times while driving (safely). The advertising on radio targets you passively. You don't have to be looking at it or reading it to get the message.Radio’s strength is drive time. The times of the day when most people are in their cars driving to and from work. You can sound like a pro when you call ‘em AMD and PMD.AMD is morning (AM) drive time, typically 6 to 10am. AMD is traditionally the most expensive radio time because that’s when more people listen.PMD is afternoon (PM) drive and is considered to be 4 to 7pm.Other radio slots are DAY which represents 10a to 4p period and EVE, 7 to midnight.Most radio stations offer two ways to b
The bank could have ask me how to correct this. I would have remained with this bank, if they have turn taken care of their mistake. However, like most companies employees don't want to go the extra mile or are bogged down with company policies. Every company's first policy should be to resolve all customer's issues within reason.
Superior Service is the one playing field the little companies can compete and beat the big companies. Treating your customers as valued customers instead of dollar bills will result in increased sales. Get to know personal info about your best customers. It could be their birthday, children's or spouse name and anything else.
Terrific Place to Work
Having a terrific place to work is a benefit to both your employees and customers. If your employees are happy, they will treat your customers better. Studies have shown that pay is not the #1 motivator. Most employees want to be treated well for their good work. This does not mean you can ignore the pay issue.
It is amazing how many employers treat their employees poorly. Many employers will not talk with their employees unless, the employee needs to be disciplined. It would be much better if 75-85% of an employer's communication with an employee is praising the employee for a job / task well done. Also, an employer should not take out their moodiness or personal problems with employees. I have seen this on too many occasions.
Employers should thank employees and ask them to do certain tasks instead of ordering. This should result in getting the same tasks done, but the employee will see it much more positively. Telling employees Thank You costs nothing and can go a long way to making employees more appreciated. I always had as the last two words of any written task was " Thank You". Had an employee tell me after years of working for different managers, it was the first time someone had thanked him for doing his job.
An extra benefit from having a terrific place to work is lower employee turnover and better applicant pool. The word gets out if it is a great place or a poor place for employment. It also helps if the work environment is fun.
Fun will take some of the stress out of the job. Also, it will make work more enjoyable and should lead to more productivity. The job must be done, but if used properly it is another way to create a terrific work environment.
Educate Employees
Do you believe in training employees? I don't. You train animals, such as Sterna. Employees should be educated.
Training leads to high competence in a specific skill. It prepares an employee for one particular job. Educating employees enables them to deal with and solve a broad range of problems.
Educating employees is so much more than training. It will allow your employees to be much more productive. They can handle more complex situations instead of quoting company policy. Most customers could care less about company policy.
There are many methods to educate employees. I would suggest using as many as possible. Role - Playing is a great way to give the employees invaluable experience with possible real life situations.
Educating employees should be ongoing . Many employers will train in the beginning, but let the longer term employees slide. Educated employees are able to make better decisions, thus lessening the workload for everyone.
Resistance to Change Reduced
The main reasons retail businesses fail is resistance to change and or fear of failure. Employers are accustomed of doing tasks a particular way and see no reason to change. Also, there is a fear that if they make changes in the way they manage their business, they may fail. Change is considered a bad gamble and status quo is the safe route. It is the status quo that often results in the business failing.Resistance to change is the action taken by individuals and groups when they perceive that a change that is occurring as a threat to them. Mo
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