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    Who Showed Up At Your Customer Today?
    Your customer may be satisfied with your product or service, but are they satisfied with you? Do they see you as a valuable contributor to their success? Do they believe you understand and care about their needs? Do they see that your focus is to make them more successful? Do they turn to you for advice when new challenges and opportunities arise? Do you only talk to your customers when things go wrong, and they call your hotline? If you have a business-to-business company, your customers may not actually touch or experience your product daily. Your customers’ experiences are being driven by many interactions which either were the result of a problem with your service, or some other trans
    moters do want to make money from you and FREE is an encouragement to give them YOUR EMAIL address and/or DOWNLOAD what appears to be something useful to your computer.

    The dangers are numerous, and you may not know the promoter, so can be too trusting of their credibility and ethics.

    Norm

    Sweeping Up Worms
    With the opening of a new venture and numerous reporters arriving in an hour, it felt like one of those "chickens with heads off" days. We were close, but not ready. So like locusts to a wheat field, a swarm of people were devouring the last minute details. Then, it rained. With rain, came worms, hundreds washing onto the entrance sidewalk. When I returned to the area, I found a manager, several department supervisors and a director outside with brooms, sweeping up worms. No one asked them to sweep worms. But, with guests arriving shortly and no one else available, they found brooms and started sweeping.They didn't get hung up over titles or roles. Instead, they did what needed to be done
    Using the internet often brings us to web sites where we are find something we like to download certain files onto our computer. We may well be attracted by free offers or special deals, and whilst many promoters are established and reputable companies there are also many less ethical in their sales techniques.

    This page highlights the dangers, suggests caution and alertness before doing any download. We look at the results of bad downloads where you have been fooled into believing you have downloaded a single useful program or information, when in fact you have downloaded a load of trouble which may be hard to spot or resolve.

    You may already have virus scanning which checks downloads for virus and ad ware, but you can be downloading a load of problems which will increase the amount of spam heading for your Inbox.

    Typically free downloads of the following can cause problems including;

    Screensavers
    Games
    Virus scanning programs
    Spam blocking software
    Ad blockers
    Competitions
    Music
    Film clips
    Pictures of film and TV stars
    Pages of web sites
    Free EBooks
    Web scripts
    Software programs

    The promoters do want to make money from you and FREE is an encouragement to give them YOUR EMAIL address and/or DOWNLOAD what appears to be something useful to your computer.

    The dangers are numerous, and you may not know the promoter, so can be too trusting of their credibility and ethics.

    Norma

    Tune Your Piano of Persuasion
    You have all heard the adage that if you are a hammer, everyone is a nail. You can't treat everyone exactly the same. You have to customize your presentation. You have to read the customer. Imagine if the only tool your dentist had was a hammer. Think about it. As you master the art of persuasion and influence, you will find that there are many camps out there. You have the NLP camp, those that believe that neuro-linguistic programming is the key to success. Many believe it is all about the closing skills they learn from trainers like Tom Hopkins or Zig Ziglar. In some feel that Dr. Teledyne's basic research and influence is the key. Others believe Dale Carnegies
    echniques.

    This page highlights the dangers, suggests caution and alertness before doing any download. We look at the results of bad downloads where you have been fooled into believing you have downloaded a single useful program or information, when in fact you have downloaded a load of trouble which may be hard to spot or resolve.

    You may already have virus scanning which checks downloads for virus and ad ware, but you can be downloading a load of problems which will increase the amount of spam heading for your Inbox.

    Typically free downloads of the following can cause problems including;

    Screensavers
    Games
    Virus scanning programs
    Spam blocking software
    Ad blockers
    Competitions
    Music
    Film clips
    Pictures of film and TV stars
    Pages of web sites
    Free EBooks
    Web scripts
    Software programs

    The promoters do want to make money from you and FREE is an encouragement to give them YOUR EMAIL address and/or DOWNLOAD what appears to be something useful to your computer.

    The dangers are numerous, and you may not know the promoter, so can be too trusting of their credibility and ethics.

    Norm

    Host a Seminar or Networking Event and Watch Your Customers Drool Over Themselves to Attend
    A great way to create a buzz for your business, its products and services, is to sponsor a seminar or networking event.This is a lot easier to do than you can imagine. Just find a central location to the geographic area you expect people to come from or some place accessible to all corners of your area. Somewhere in that square mile or two there should be a hotel or other building that rents rooms.When renting a location for your seminar, be sure to get a place that will hold more people than what you expect to attend. In other words, if you expect 80 people to attend your seminar, try to find a place that can seat at least 100. Fire halls, schools, hotels, convention centers, and
    hich may be hard to spot or resolve.

    You may already have virus scanning which checks downloads for virus and ad ware, but you can be downloading a load of problems which will increase the amount of spam heading for your Inbox.

    Typically free downloads of the following can cause problems including;

    Screensavers
    Games
    Virus scanning programs
    Spam blocking software
    Ad blockers
    Competitions
    Music
    Film clips
    Pictures of film and TV stars
    Pages of web sites
    Free EBooks
    Web scripts
    Software programs

    The promoters do want to make money from you and FREE is an encouragement to give them YOUR EMAIL address and/or DOWNLOAD what appears to be something useful to your computer.

    The dangers are numerous, and you may not know the promoter, so can be too trusting of their credibility and ethics.

    Norm

    11 More Presentation Skills Tips from A Professional Speaker
    Use your audience as a test group if you have a point to make about human behavior. Take a simple poll of the people in the room and use the immediate results to illustrate your point. Make it fun. I poll my audience about how they deal with change. Based on how many times they’ve moved, changed jobs and fallen in and out of love, they fall into one of three categories - the walkers, joggers or sprinters. Polls can be used in many ways. They create audience involvement and lift the energy in the room. Make them short and sweet, and simple to understand.Give clear instructions. I’ve witnessed some embarrassing moments when a speaker had not plan
    ncluding;

    Screensavers
    Games
    Virus scanning programs
    Spam blocking software
    Ad blockers
    Competitions
    Music
    Film clips
    Pictures of film and TV stars
    Pages of web sites
    Free EBooks
    Web scripts
    Software programs

    The promoters do want to make money from you and FREE is an encouragement to give them YOUR EMAIL address and/or DOWNLOAD what appears to be something useful to your computer.

    The dangers are numerous, and you may not know the promoter, so can be too trusting of their credibility and ethics.

    Norm

    How to Get the Best from Outsourcing
    There's a great little article ('Business Lifeforms') on the back pages of the UK's leading management magazine, Management Today each month. It's a spoof (at least I think it is!) about some fictitious key player in a fictitious organisation. For January, it's about Ken, who's a 'Facilities Manager'.Now Ken has seen it all and truly worked his way up from the bottom to the top. Until, that is, a couple of years ago when new MBA-armed suits took over and decide to slash Ken's department (until now, running very, very smoothly under Ken
    moters do want to make money from you and FREE is an encouragement to give them YOUR EMAIL address and/or DOWNLOAD what appears to be something useful to your computer.

    The dangers are numerous, and you may not know the promoter, so can be too trusting of their credibility and ethics.

    Normally before you can download anything on offer free you are asked for a valid email address, the problem can start with this simple request.

    You should check for any opt out, or opt in choice for other information - you may get ALL by default and may need to uncheck many boxes - others offer NOTHING by default (best) and you have to check boxes to receive extra information.

    Often some validation process is needed to ensure you entered a real email address - this can take several forms;

    a) the download link is in an email sent to the email address

    b) on receipt of an email sent on registering you are asked to click a link or reply to that email to confirm your request. This may then direct you to another web page for the download, or result in a further email with a download link.

    c) This email they have is now proven valid so they can now use it to;

    # email you to follow up the download to remind you to register, buy it or some other action usually requiring paying

    # to offer you other products or services by the same company, unless you opted out

    # pass onto to other firms within a larger group

    # sell your email address to spammers

    Y

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