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    Cold Calling Reluctance
    Most salespeople I know consider cold calling a dreadful, but essential activity in our profession. Even those who are good at it rarely like it. Nevertheless, those who are successful in sales do it regularly because without prospects, one does not sell anything. If you hate cold calling to the point where you won't do it, you've got a serious problem. Let this go on long enough, and you'll watch your commissions drop from low to zero as you lose your job. If you truly hate cold calling to the point where it is really hurting your sales, I may know one of the reasons why. Where's The Pressure? Too many salespeople take the bulk of the pressure on themselves in the sale. We've been conditioned into it by a society that teaches us that buyers shop, and sellers are there to "serve". You've heard this before... "serve the customer". In "serving the customer", we feel that we have to do whatever they ask to get the sale. Some prospects act like bratty children that just have to have their way. This can be quite annoying to deal with. In letting this belief "serving the customer" dominate our attitude towards buying and selling, we give up a lot of power. It's kind of crazy if you really think about it. The prospect is the one who does or does not have a problem to solve. Its not your problem - you are just offering a potential solution. If your prospect does have a problem to solve, then it is his responsibility to solve it - not yours. What you can do is help him figure out how to solve it, and offer your products or services if they solve the problem. When cold calling, you are looking for problems that you can actually solve. How effective you are at cold calling is really a matter of how effective you are at uncovering problems that you can solve. It is *not* a game of how good of a "pitch" you can deliver over the phone. If you plan your cold calling by trying to craft the most interesting, exciting, and sparkling pitch to wow your prospects into meeting with you, then you are putting way too much pressure on yourself. This may just be stressful for you, or it can even be disabling to the point where you can't or won't do any cold calling. I have a simple formula to take the pressure off of yourself and put it where it belongs - on your prospect. Cold Calling Formula Introduce Yourself, Your Company, and Your Results. Get Permission To Ask
    liers or secret recipes, etc.

    YOU CAN HELP
    We look forward to working with you in finding a suitable buyer for your business. You, as the seller, are an integral part of the total marketing program. We would like to offer a few friendly recommendations that will help in our marketing efforts. We have checked those items that we think will be especially applicable to your type of business.

    It might also be helpful if you took a good look at your business from the perspective of a buyer. Try to put yourself in the place of a prospective purchaser of the business. What would you do to make it more attractive or more saleable? Obviously, the financial records of your business are critical to the sale of your business, but how it looks is also important. First impressions really count! If a potential buyer doesn't like the appearance of your business, the rest of it may never get a chance. If you have any questions, please don't hesitate to call us. It's only by working together that we'll get the best results.

    You might want to check the following to see if any of them are applicable:
    • Keep normal operating hours. There may be a tendency to "let down" when you put your business up for sale. However, it's important that prospective buyers see your business at its best.
    • Repair signs, replace outside lights, etc. You don't want your business to look as if it has been neglected.
    • Maintain inventory at a constant level. If you let your inventory slide, your business will look neglected. If anything, increase it so your business will look busy.
    • Remove items that are not included in the sale and unnecessary items, especially if inoperative.
    • Repair non-operating equipment or remove it if you are not using it.
    • Tidy-up outside premises.
    • Spruce-up the inside of the business.

    COMMON SELLER QUESTIONS

    How long does it take to sell my business?
    It generally takes, on average, between five to eight months to sell most businesses. Keep in mind that an average is just that. Some businesses will take longer to sell, while others will sell in a shorter period of time. The sooner you have all the information needed to begin the marketing process, the shorter the time period should be. It is also important that the business be priced properly right from the start. Some sellers, operating under the premise that they can always come down in price, overprice their business. This theory often "backfires," because buyers often will refuse to look at an overpriced business. It has been shown that the amount of the down payment may be the key ingredient to a quick sale. The lower the down payment, generally 40 percent of the asking price or less, the shorter the time to a successful sale. A reasonable down payment also tells a potential buyer that the seller has confidence in the business's ability to make the payments.

    Why is seller financing so important to the sale of my business?
    Surveys have shown that a seller, who asks for all cash, receives on average only 70 percent of their asking price, while sellers who accept terms receive on aver

    Global Integration
    Goods and services produced in one part of the world are increasingly available in all parts of the world. International travel is more frequent and international communication is commonplace. International travel has been boosted by a growing airline industry and many persons now travel abroad for both business and leisure. The airline industry also facilitates the quick movement of migrants and countries such as Canada can be considered ethnic and cultural melting pots due to their significant migrant communities.There has also been a push for political integration as nations seek to ensure their economic future through a collaborative effort. The rise and strengthening of regional bodies such as the European Union (EU), the Caribbean Community (CARICOM) and the North American Free Trade Agreement (NAFTA) are prime examples of countries coming together for a common goal.These regional groups all espouse the concept of closer ties and initiatives such as a single currency and the free movement of the citizens of member states between these states are items at the fore. We have already seen the introduction of the Euro as the single currency of most EU member states and CARICOM is into the launch of its new integration initiative, the Caribbean Single Market and Economy (CSME).The most exciting change the CSME is intended to introduce was to for the first time make it lawfully possible for capital, skills and people to move freely in the region. The trade in services was facilitated and Caribbean citizens were enabled to establish enterprises wherever they wish in the region.
    INTRODUCTION

    Is it time to sell? Selling your business is a major decision! You have devoted your time, money, and energy to building, running, and operating your business. It may well represent your life's work. You may have already decided that now is the right time to sell, and you want the very best professional guidance you can get. This is when working in tandem with a professional business broker can make the difference between just getting rid of the business and selling it for the very best price and terms!

    ARE YOU READY TO EXIT?

    If you've gone this far, then selling your business has aroused enough curiosity that you are taking the first step. You don't have to make a commitment at this point; you are just getting informed about what is necessary to successfully sell your business. This section should answer a lot of your questions and help you through the maze of the process itself.

    Question 1

    The first question almost every seller asks is: "What is my business worth?" Quite frankly, if we were selling our business, that is the first thing we would want to know. However, we're going to put this very important issue off for a bit and cover some of the things you need to know before you get to that point. Before you ask that question, you have to be ready to sell for what the market is willing to pay. If money is the only reason you want to sell, then you're not really ready to sell.

    *Insider Tip:

    It doesn't make any difference what you think your business is worth, or what you want for it. It also doesn't make any difference what your accountant, banker, attorney, or best friend thinks your business is worth. Only the marketplace can decide what its value is.

    Question 2

    The second question you have to consider is: Do you really want to sell this business? If you're really serious and have a solid reason(s) why you want to sell, it will most likely happen. You can increase your chances of selling if you can answer yes to the second question: Do you have reasonable expectations? The yes answer to these two questions means you are serious about selling.

    The First Steps

    Okay, let's assume that you have decided to at least take the first few steps to actually selling your business. Before you even think about placing your business for sale there are some things you should do first. The first thing you have to do is to gather information about the business. Here's a checklist of the items you should get together:

    • Three years' profit and loss statements
    • Federal Income Tax returns for the business
    • List of fixtures and equipment
    • The lease and lease-related documents
    • A list of the loans against the business (amounts and payment schedule)
    • Copies of any equipment leases
    • A copy of the franchise agreement, if applicable
    • An approximate amount of the inventory on hand, if applicable
    • The names of any outside advisors

    Notes: If you're like many small business owners, you'll have to search for some of these items. After you gather all of the above items, you should spend some time updating the information and filling in the blanks. You most likely have forgotten much of this information, so it's a good idea to really take a hard look at all of this. Have all of the above put in a neat, orderly format as if you were going to present it to a prospective purchaser. Everything starts with this information.

    Make sure the financial statements of the business are current and as accurate as you can get them. If you're half way through the current year, make sure you have last year's figures and tax returns, and also year-to-date figures. Make all of your financial statements presentable. It will pay in the long run to get outside professional help, if necessary, to put the statements in order. You want to present the business well "on paper." As you will see later, pricing a small business usually is based on cash flow. This includes the profit of the business, as well as the owner's salary and benefits, the depreciation, and other non-cash items. So don't panic because the bottom line isn't what you think it should be. By the time all of the appropriate figures are added to the bottom line, the cash flow may look pretty good. Prospective buyers eventually want to review your financial figures. A Balance Sheet is not normally necessary unless the sale price of your business would be well over the $1 million figure. Buyers want to see income and expenses. They want to know if they can make the payments on the business (more on this later) and still make a living. Let's face it, if your business is not making a living wage for someone, it probably can't be sold. You may be able to find a buyer who is willing to take the risk, or an experienced industry professional who only looks for location, etc. and feels that he or she can increase business. *Insider Tip: The big question is not really how much your business will sell for, but how much of it can you keep?. The Federal Tax Laws do determine how much money you will actually be able to put in the bank. How your business is legally formed can be important in determining your tax status when selling your business. For example: Is your business a corporation, partnership or proprietorship? If you are incorporated, is the business a C corporation or a sub-chapter S corporation? There are some new tax rules, effective January 1, 2000, that impact certain businesses on seller financing. The point of all of this is that before you consider price or even selling your business, it is important that you discuss the tax implications of a sale of your business with a tax advisor. You don't want to be in the middle of a transaction with a solid buyer and discover that the tax implications of the sale are going to net you much less than you had figured.

    WHO IS THE BUYER?

    Buyers buy businesses for many of the same reasons that sellers sell businesses. It is important that the buyer is as serious as the seller when it comes time to purchase a business. If the buyer is not serious, the sale will never close. Here are just a few of the reasons that buyers buy businesses:
    • Laid-off, fired, being transferred (or about to be any of these)
    • Early retirement (forced or not)
    • Job dissatisfaction
    • Desire for more control over their lives
    • Desire to do his or her own thing

    A Buyer Profile

    Here is a look at the make-up of the average individual buyer looking to replace a lost job or wanting to get out of an uncomfortable job situation. The chances are he is a male (however, more and more women are going into business for themselves, so this is rapidly changing). Almost 50 percent will have less than $100,000 in which to invest in the purchase of a business. In many cases the funds, or part of them, will come from personal savings followed by financial assistance from family members. The buyer will never have owned a business before, and most likely will buy a business he or she had never considered until being introduced to it.

    Their primary reason for going into business is to get out of their present situation, be it unemployment or job disagreement (or discouragement). The prospective buyer wants to do their own thing, be in charge of their own destiny, and they don't want to work for anyone. Money is important, but it's not at the top of the list; in fact, it probably is in fourth or fifth place in the overall list. In order to pursue the dream of owning one's own business, the buyer must be able to make that "leap of faith" necessary to take the risk of purchasing and operating their own business. Buyers who want to go into business strictly for the money usually are not realistic buyers for small businesses. Keep in mind the following traits of a willing buyer:

    • The desire to buy a business
    • The need and urgency to buy a business
    • The financial resources
    • The ability to make his or her own decisions
    • Reasonable expectations of what business ownership can do for him or her

    What Do Buyers Want to Know?

    This may be a bit premature since you may not have decided to sell, but it may help in your decision making process to understand not only who the buyer is, but also what he or she will want to know in order to buy your business. Here are some questions that you might be asked - and, should be prepared to answer:
    • How much money is required to buy the business?
    • What is the annual increase in sales?
    • How much is the inventory?
    • What is the debt?
    • Will the seller train and stay on for awhile?
    • What makes the business different/special/unique?
    • What further defines the product or service? Bid work? Repeat business?
    • What can be done to grow the business?
    • What can the buyer do to add value?
    • What is the profit picture in bad times as well as good?

    A FEW THINGS TO CONSIDER

    Buyers Want Cash Flow
    The first thing to keep in mind is that the vast majority of buyers want to buy cash flow. Sit down with your accountant or bookkeeper and begin to get your financial statements in order, with cash flow the order of business. Cash flow is not the same thing as profit. Most buyers look at the profit and loss statement or tax return, as well as owner or family compensation. They will consider any excess compensation to employees and family. Buyers will also look at large, one-time expenses such as a new computer system or remodeling. They will consider non-cash items like depreciation and amortization. Interest expenses will be reviewed, as will owner prerequisites. These are items that a professional business broker considers when advising a selling client on a selling price.
    *Insider Tip
    What about the Internet? The Internet is a real "buzz" word - and if its use is appropriate for your business, then developing a web site is important not only to your on-going business, but also to a buyer. Many buyers are conscious of what the Internet is doing for many businesses. If you have a web site for your business, it could be a big plus.

    Appearances Do Count
    The time to replace that old worn-out piece of equipment is before you decide to sell. Don't assume that a new owner will want to do it or that the price will be slightly lower because you haven't replaced it. The time to "spiff up" the business is now, even if you aren't selling. Fix the sign, replace the carpet, paint the place - make it look good. Even if you're not selling, it's just plain good for business, and you never know when the time to sell occurs. Keep-in-mind that anything that increases sales also increases profits and the all-important cash flow!

    Everything Has Value
    There are other things that add value to your business. Don't discount the value of customer lists, proprietary products and/or techniques, well-maintained equipment, secret recipes, customized software programs, or good employees. These are termed "off-balance sheet items," and although not used in most pricing models, they add to value. Look at your business very carefully so you don't overlook those items that make your business more attractive to the buyer.

    Eliminate the Surprises
    Long before you put your business on the market eliminate the surprises! Review every facet of the business and remedy any problems that could appear during the sale process. No one likes surprises - most of all potential buyers. Whether legal, accounting, environmental, or anything else - solve it now.
    *Insider Tip
    This may sound like something that should have been done when the business first started, so it may be "after-the-fact". You should create an operations manual. You may already have started one years ago, or simply, have thought of doing one. Now is the time. It may actually create added value to the business. Even if it doesn't, it will impress buyers that you have your business "act" together and should help you sell more quickly and effectively. Preparing a manual on how to operate your business can also be helpful even if you don't want to sell. It doesn't have to be elaborate, just cover the basics. A collection of ads that you have placed a catalog or sample of products, publications, or menus (if the business is food related) is also impressive. Include anything to do with the business that might be helpful for a new owner. However, don't include anything that is proprietary, such as customer lists, suppliers or secret recipes, etc.

    YOU CAN HELP
    We look forward to working with you in finding a suitable buyer for your business. You, as the seller, are an integral part of the total marketing program. We would like to offer a few friendly recommendations that will help in our marketing efforts. We have checked those items that we think will be especially applicable to your type of business.

    It might also be helpful if you took a good look at your business from the perspective of a buyer. Try to put yourself in the place of a prospective purchaser of the business. What would you do to make it more attractive or more saleable? Obviously, the financial records of your business are critical to the sale of your business, but how it looks is also important. First impressions really count! If a potential buyer doesn't like the appearance of your business, the rest of it may never get a chance. If you have any questions, please don't hesitate to call us. It's only by working together that we'll get the best results.

    You might want to check the following to see if any of them are applicable:
    • Keep normal operating hours. There may be a tendency to "let down" when you put your business up for sale. However, it's important that prospective buyers see your business at its best.
    • Repair signs, replace outside lights, etc. You don't want your business to look as if it has been neglected.
    • Maintain inventory at a constant level. If you let your inventory slide, your business will look neglected. If anything, increase it so your business will look busy.
    • Remove items that are not included in the sale and unnecessary items, especially if inoperative.
    • Repair non-operating equipment or remove it if you are not using it.
    • Tidy-up outside premises.
    • Spruce-up the inside of the business.

    COMMON SELLER QUESTIONS

    How long does it take to sell my business?
    It generally takes, on average, between five to eight months to sell most businesses. Keep in mind that an average is just that. Some businesses will take longer to sell, while others will sell in a shorter period of time. The sooner you have all the information needed to begin the marketing process, the shorter the time period should be. It is also important that the business be priced properly right from the start. Some sellers, operating under the premise that they can always come down in price, overprice their business. This theory often "backfires," because buyers often will refuse to look at an overpriced business. It has been shown that the amount of the down payment may be the key ingredient to a quick sale. The lower the down payment, generally 40 percent of the asking price or less, the shorter the time to a successful sale. A reasonable down payment also tells a potential buyer that the seller has confidence in the business's ability to make the payments.

    Why is seller financing so important to the sale of my business?
    Surveys have shown that a seller, who asks for all cash, receives on average only 70 percent of their asking price, while sellers who accept terms receive on avera

    High Transaction Value: The Cost of Time and Effort
    This is a really great time to take charge and start building your own business. Franchise opportunities are giving everyone a chance to be an entrepreneur and own their own piece of the pie. First, consider your strengths and your interests. Then, find the business that fits what you want out of life. But, make sure that the business you choose allows you to maximize your income potential through your time and effort.The equation is easy. First, consider minimum wage and then think of all the job opportunities that work a person very hard for just that. A laborer on a construction site might make a little more than minimum wage on his way up to becoming a foreman. He’ll break his back at least twice a day and run his knees into the ground before he reaches middle age. But until he gains greater skills and becomes more of an asset to his company, he’ll still be literally killing himself for such a small wage.Compare that to the person who can virtually put a company on autopilot and then walk away from it for hours at a time while still getting paid. That’s called maximizing your income potential through very little time or effort. Most people find such opportunities on the internet. When you plug yourself into the right system, it is possible to make money while you sleep like most internet business ideas promise.But when I think of time and effort, I think of a business that I can not only enjoy having, but be proud of running. That’s why I absolutely love my art workshop. My art workshops allow me to teach art to others. The workshops are enjoyable. My clients are practically my friends and they bring in new clients with them all the time because of the relationship we have created. I am maximizing my time and effort and enjoying what I am doing in the process.One class of mine can last anywhere from 45 minutes to an hour and a half. Placing several students in my class maximizes my income potential for that period of time. Having several classes a week multiplies that income potential exponentially. Training some of my students to run workshops of their own and I’m pretty much putting my business opportunity on autopilot while maintaining my income potential. Now, I can pick and choose the workshops I want to run while allowing others to run workshops of their own. It fits the high transaction value model, plus it gets me off of the internet and back into life where the real things happen.Art ha
    e updating the information and filling in the blanks. You most likely have forgotten much of this information, so it's a good idea to really take a hard look at all of this. Have all of the above put in a neat, orderly format as if you were going to present it to a prospective purchaser. Everything starts with this information.

    Make sure the financial statements of the business are current and as accurate as you can get them. If you're half way through the current year, make sure you have last year's figures and tax returns, and also year-to-date figures. Make all of your financial statements presentable. It will pay in the long run to get outside professional help, if necessary, to put the statements in order. You want to present the business well "on paper." As you will see later, pricing a small business usually is based on cash flow. This includes the profit of the business, as well as the owner's salary and benefits, the depreciation, and other non-cash items. So don't panic because the bottom line isn't what you think it should be. By the time all of the appropriate figures are added to the bottom line, the cash flow may look pretty good. Prospective buyers eventually want to review your financial figures. A Balance Sheet is not normally necessary unless the sale price of your business would be well over the $1 million figure. Buyers want to see income and expenses. They want to know if they can make the payments on the business (more on this later) and still make a living. Let's face it, if your business is not making a living wage for someone, it probably can't be sold. You may be able to find a buyer who is willing to take the risk, or an experienced industry professional who only looks for location, etc. and feels that he or she can increase business. *Insider Tip: The big question is not really how much your business will sell for, but how much of it can you keep?. The Federal Tax Laws do determine how much money you will actually be able to put in the bank. How your business is legally formed can be important in determining your tax status when selling your business. For example: Is your business a corporation, partnership or proprietorship? If you are incorporated, is the business a C corporation or a sub-chapter S corporation? There are some new tax rules, effective January 1, 2000, that impact certain businesses on seller financing. The point of all of this is that before you consider price or even selling your business, it is important that you discuss the tax implications of a sale of your business with a tax advisor. You don't want to be in the middle of a transaction with a solid buyer and discover that the tax implications of the sale are going to net you much less than you had figured.

    WHO IS THE BUYER?

    Buyers buy businesses for many of the same reasons that sellers sell businesses. It is important that the buyer is as serious as the seller when it comes time to purchase a business. If the buyer is not serious, the sale will never close. Here are just a few of the reasons that buyers buy businesses:
    • Laid-off, fired, being transferred (or about to be any of these)
    • Early retirement (forced or not)
    • Job dissatisfaction
    • Desire for more control over their lives
    • Desire to do his or her own thing

    A Buyer Profile

    Here is a look at the make-up of the average individual buyer looking to replace a lost job or wanting to get out of an uncomfortable job situation. The chances are he is a male (however, more and more women are going into business for themselves, so this is rapidly changing). Almost 50 percent will have less than $100,000 in which to invest in the purchase of a business. In many cases the funds, or part of them, will come from personal savings followed by financial assistance from family members. The buyer will never have owned a business before, and most likely will buy a business he or she had never considered until being introduced to it.

    Their primary reason for going into business is to get out of their present situation, be it unemployment or job disagreement (or discouragement). The prospective buyer wants to do their own thing, be in charge of their own destiny, and they don't want to work for anyone. Money is important, but it's not at the top of the list; in fact, it probably is in fourth or fifth place in the overall list. In order to pursue the dream of owning one's own business, the buyer must be able to make that "leap of faith" necessary to take the risk of purchasing and operating their own business. Buyers who want to go into business strictly for the money usually are not realistic buyers for small businesses. Keep in mind the following traits of a willing buyer:

    • The desire to buy a business
    • The need and urgency to buy a business
    • The financial resources
    • The ability to make his or her own decisions
    • Reasonable expectations of what business ownership can do for him or her

    What Do Buyers Want to Know?

    This may be a bit premature since you may not have decided to sell, but it may help in your decision making process to understand not only who the buyer is, but also what he or she will want to know in order to buy your business. Here are some questions that you might be asked - and, should be prepared to answer:
    • How much money is required to buy the business?
    • What is the annual increase in sales?
    • How much is the inventory?
    • What is the debt?
    • Will the seller train and stay on for awhile?
    • What makes the business different/special/unique?
    • What further defines the product or service? Bid work? Repeat business?
    • What can be done to grow the business?
    • What can the buyer do to add value?
    • What is the profit picture in bad times as well as good?

    A FEW THINGS TO CONSIDER

    Buyers Want Cash Flow
    The first thing to keep in mind is that the vast majority of buyers want to buy cash flow. Sit down with your accountant or bookkeeper and begin to get your financial statements in order, with cash flow the order of business. Cash flow is not the same thing as profit. Most buyers look at the profit and loss statement or tax return, as well as owner or family compensation. They will consider any excess compensation to employees and family. Buyers will also look at large, one-time expenses such as a new computer system or remodeling. They will consider non-cash items like depreciation and amortization. Interest expenses will be reviewed, as will owner prerequisites. These are items that a professional business broker considers when advising a selling client on a selling price.
    *Insider Tip
    What about the Internet? The Internet is a real "buzz" word - and if its use is appropriate for your business, then developing a web site is important not only to your on-going business, but also to a buyer. Many buyers are conscious of what the Internet is doing for many businesses. If you have a web site for your business, it could be a big plus.

    Appearances Do Count
    The time to replace that old worn-out piece of equipment is before you decide to sell. Don't assume that a new owner will want to do it or that the price will be slightly lower because you haven't replaced it. The time to "spiff up" the business is now, even if you aren't selling. Fix the sign, replace the carpet, paint the place - make it look good. Even if you're not selling, it's just plain good for business, and you never know when the time to sell occurs. Keep-in-mind that anything that increases sales also increases profits and the all-important cash flow!

    Everything Has Value
    There are other things that add value to your business. Don't discount the value of customer lists, proprietary products and/or techniques, well-maintained equipment, secret recipes, customized software programs, or good employees. These are termed "off-balance sheet items," and although not used in most pricing models, they add to value. Look at your business very carefully so you don't overlook those items that make your business more attractive to the buyer.

    Eliminate the Surprises
    Long before you put your business on the market eliminate the surprises! Review every facet of the business and remedy any problems that could appear during the sale process. No one likes surprises - most of all potential buyers. Whether legal, accounting, environmental, or anything else - solve it now.
    *Insider Tip
    This may sound like something that should have been done when the business first started, so it may be "after-the-fact". You should create an operations manual. You may already have started one years ago, or simply, have thought of doing one. Now is the time. It may actually create added value to the business. Even if it doesn't, it will impress buyers that you have your business "act" together and should help you sell more quickly and effectively. Preparing a manual on how to operate your business can also be helpful even if you don't want to sell. It doesn't have to be elaborate, just cover the basics. A collection of ads that you have placed a catalog or sample of products, publications, or menus (if the business is food related) is also impressive. Include anything to do with the business that might be helpful for a new owner. However, don't include anything that is proprietary, such as customer lists, suppliers or secret recipes, etc.

    YOU CAN HELP
    We look forward to working with you in finding a suitable buyer for your business. You, as the seller, are an integral part of the total marketing program. We would like to offer a few friendly recommendations that will help in our marketing efforts. We have checked those items that we think will be especially applicable to your type of business.

    It might also be helpful if you took a good look at your business from the perspective of a buyer. Try to put yourself in the place of a prospective purchaser of the business. What would you do to make it more attractive or more saleable? Obviously, the financial records of your business are critical to the sale of your business, but how it looks is also important. First impressions really count! If a potential buyer doesn't like the appearance of your business, the rest of it may never get a chance. If you have any questions, please don't hesitate to call us. It's only by working together that we'll get the best results.

    You might want to check the following to see if any of them are applicable:
    • Keep normal operating hours. There may be a tendency to "let down" when you put your business up for sale. However, it's important that prospective buyers see your business at its best.
    • Repair signs, replace outside lights, etc. You don't want your business to look as if it has been neglected.
    • Maintain inventory at a constant level. If you let your inventory slide, your business will look neglected. If anything, increase it so your business will look busy.
    • Remove items that are not included in the sale and unnecessary items, especially if inoperative.
    • Repair non-operating equipment or remove it if you are not using it.
    • Tidy-up outside premises.
    • Spruce-up the inside of the business.

    COMMON SELLER QUESTIONS

    How long does it take to sell my business?
    It generally takes, on average, between five to eight months to sell most businesses. Keep in mind that an average is just that. Some businesses will take longer to sell, while others will sell in a shorter period of time. The sooner you have all the information needed to begin the marketing process, the shorter the time period should be. It is also important that the business be priced properly right from the start. Some sellers, operating under the premise that they can always come down in price, overprice their business. This theory often "backfires," because buyers often will refuse to look at an overpriced business. It has been shown that the amount of the down payment may be the key ingredient to a quick sale. The lower the down payment, generally 40 percent of the asking price or less, the shorter the time to a successful sale. A reasonable down payment also tells a potential buyer that the seller has confidence in the business's ability to make the payments.

    Why is seller financing so important to the sale of my business?
    Surveys have shown that a seller, who asks for all cash, receives on average only 70 percent of their asking price, while sellers who accept terms receive on aver

    Selling Maid Services by Phone
    When selling a maid services over the phone to potential customers and clients it is important to reassure the person on the other side of the phone that you are an honest business and that they can trust you.One of the biggest concerns with people these days is that they know that 65% of all people who work in janitorial services and with maid services are actually illegal aliens or illegal immigrants. Thus, the customer on the other line is probably thinking if they have entered the country illegally what would stop them from stealing something out of my house.You need to try to get the customer to think more positive and tell them that the chances of something being stolen and their home are very low. Another thing people are very concerned about is punctuality of the maid services and they want to make sure that your company will show up on time to clean their home.This is why it is recommended that the telephone salesperson explain to the customer or client how the company adheres to a strict schedule. Selling maid services on the telephone is not a very difficult thing to do and unlike other business, as the percentage of people who are interested is much higher than you might think. So please consider all this in 2006 if you are doing telemarketing sales to sell maid services by phone.
    )
    • Early retirement (forced or not)
    • Job dissatisfaction
    • Desire for more control over their lives
    • Desire to do his or her own thing

    A Buyer Profile

    Here is a look at the make-up of the average individual buyer looking to replace a lost job or wanting to get out of an uncomfortable job situation. The chances are he is a male (however, more and more women are going into business for themselves, so this is rapidly changing). Almost 50 percent will have less than $100,000 in which to invest in the purchase of a business. In many cases the funds, or part of them, will come from personal savings followed by financial assistance from family members. The buyer will never have owned a business before, and most likely will buy a business he or she had never considered until being introduced to it.

    Their primary reason for going into business is to get out of their present situation, be it unemployment or job disagreement (or discouragement). The prospective buyer wants to do their own thing, be in charge of their own destiny, and they don't want to work for anyone. Money is important, but it's not at the top of the list; in fact, it probably is in fourth or fifth place in the overall list. In order to pursue the dream of owning one's own business, the buyer must be able to make that "leap of faith" necessary to take the risk of purchasing and operating their own business. Buyers who want to go into business strictly for the money usually are not realistic buyers for small businesses. Keep in mind the following traits of a willing buyer:

    • The desire to buy a business
    • The need and urgency to buy a business
    • The financial resources
    • The ability to make his or her own decisions
    • Reasonable expectations of what business ownership can do for him or her

    What Do Buyers Want to Know?

    This may be a bit premature since you may not have decided to sell, but it may help in your decision making process to understand not only who the buyer is, but also what he or she will want to know in order to buy your business. Here are some questions that you might be asked - and, should be prepared to answer:
    • How much money is required to buy the business?
    • What is the annual increase in sales?
    • How much is the inventory?
    • What is the debt?
    • Will the seller train and stay on for awhile?
    • What makes the business different/special/unique?
    • What further defines the product or service? Bid work? Repeat business?
    • What can be done to grow the business?
    • What can the buyer do to add value?
    • What is the profit picture in bad times as well as good?

    A FEW THINGS TO CONSIDER

    Buyers Want Cash Flow
    The first thing to keep in mind is that the vast majority of buyers want to buy cash flow. Sit down with your accountant or bookkeeper and begin to get your financial statements in order, with cash flow the order of business. Cash flow is not the same thing as profit. Most buyers look at the profit and loss statement or tax return, as well as owner or family compensation. They will consider any excess compensation to employees and family. Buyers will also look at large, one-time expenses such as a new computer system or remodeling. They will consider non-cash items like depreciation and amortization. Interest expenses will be reviewed, as will owner prerequisites. These are items that a professional business broker considers when advising a selling client on a selling price.
    *Insider Tip
    What about the Internet? The Internet is a real "buzz" word - and if its use is appropriate for your business, then developing a web site is important not only to your on-going business, but also to a buyer. Many buyers are conscious of what the Internet is doing for many businesses. If you have a web site for your business, it could be a big plus.

    Appearances Do Count
    The time to replace that old worn-out piece of equipment is before you decide to sell. Don't assume that a new owner will want to do it or that the price will be slightly lower because you haven't replaced it. The time to "spiff up" the business is now, even if you aren't selling. Fix the sign, replace the carpet, paint the place - make it look good. Even if you're not selling, it's just plain good for business, and you never know when the time to sell occurs. Keep-in-mind that anything that increases sales also increases profits and the all-important cash flow!

    Everything Has Value
    There are other things that add value to your business. Don't discount the value of customer lists, proprietary products and/or techniques, well-maintained equipment, secret recipes, customized software programs, or good employees. These are termed "off-balance sheet items," and although not used in most pricing models, they add to value. Look at your business very carefully so you don't overlook those items that make your business more attractive to the buyer.

    Eliminate the Surprises
    Long before you put your business on the market eliminate the surprises! Review every facet of the business and remedy any problems that could appear during the sale process. No one likes surprises - most of all potential buyers. Whether legal, accounting, environmental, or anything else - solve it now.
    *Insider Tip
    This may sound like something that should have been done when the business first started, so it may be "after-the-fact". You should create an operations manual. You may already have started one years ago, or simply, have thought of doing one. Now is the time. It may actually create added value to the business. Even if it doesn't, it will impress buyers that you have your business "act" together and should help you sell more quickly and effectively. Preparing a manual on how to operate your business can also be helpful even if you don't want to sell. It doesn't have to be elaborate, just cover the basics. A collection of ads that you have placed a catalog or sample of products, publications, or menus (if the business is food related) is also impressive. Include anything to do with the business that might be helpful for a new owner. However, don't include anything that is proprietary, such as customer lists, suppliers or secret recipes, etc.

    YOU CAN HELP
    We look forward to working with you in finding a suitable buyer for your business. You, as the seller, are an integral part of the total marketing program. We would like to offer a few friendly recommendations that will help in our marketing efforts. We have checked those items that we think will be especially applicable to your type of business.

    It might also be helpful if you took a good look at your business from the perspective of a buyer. Try to put yourself in the place of a prospective purchaser of the business. What would you do to make it more attractive or more saleable? Obviously, the financial records of your business are critical to the sale of your business, but how it looks is also important. First impressions really count! If a potential buyer doesn't like the appearance of your business, the rest of it may never get a chance. If you have any questions, please don't hesitate to call us. It's only by working together that we'll get the best results.

    You might want to check the following to see if any of them are applicable:
    • Keep normal operating hours. There may be a tendency to "let down" when you put your business up for sale. However, it's important that prospective buyers see your business at its best.
    • Repair signs, replace outside lights, etc. You don't want your business to look as if it has been neglected.
    • Maintain inventory at a constant level. If you let your inventory slide, your business will look neglected. If anything, increase it so your business will look busy.
    • Remove items that are not included in the sale and unnecessary items, especially if inoperative.
    • Repair non-operating equipment or remove it if you are not using it.
    • Tidy-up outside premises.
    • Spruce-up the inside of the business.

    COMMON SELLER QUESTIONS

    How long does it take to sell my business?
    It generally takes, on average, between five to eight months to sell most businesses. Keep in mind that an average is just that. Some businesses will take longer to sell, while others will sell in a shorter period of time. The sooner you have all the information needed to begin the marketing process, the shorter the time period should be. It is also important that the business be priced properly right from the start. Some sellers, operating under the premise that they can always come down in price, overprice their business. This theory often "backfires," because buyers often will refuse to look at an overpriced business. It has been shown that the amount of the down payment may be the key ingredient to a quick sale. The lower the down payment, generally 40 percent of the asking price or less, the shorter the time to a successful sale. A reasonable down payment also tells a potential buyer that the seller has confidence in the business's ability to make the payments.

    Why is seller financing so important to the sale of my business?
    Surveys have shown that a seller, who asks for all cash, receives on average only 70 percent of their asking price, while sellers who accept terms receive on aver

    Close The Sale By Learning To Be A Lady
    Fantastic news! we carried out an exercise this week and the results were phenomenal. We wanted to see if we could get the CEO of a large blue chip company to have lunch with us.Knowing how busy these guys are and how almost impossible it is to get through to them. We decided to try out one of the principles in our eWorkshop.Learning to be a Lady.Women do it best when it comes to communicating with others effectively. Why?Because they are more sensitive to the needs and feelings of people. Don't ask me why, I am not a doctor.There is so much to learn from women, but if there is one thing you must never fail to learn, it is the ability to be sensitive to the needs, moods and feelings of other people.How do you feel when someone shows you a caring heart or offers to help you without asking, knowing that at that very moment you need the help offered.If every telesales person was sensitive to the needs of people, they will never call to sell a product, they would rather call to understand and establish a need based on the requirements of people. I can assure you, more sales will be made this way.People are not robots, they cannot always be logical, people are not 1's and 0's, you cannot control or manipulate them, people are not animals, they cannot be forced and taught but they can learn willfully.By being sensitive to the needs of others, people inevitably become sensitive to your needs.
    hey will consider any excess compensation to employees and family. Buyers will also look at large, one-time expenses such as a new computer system or remodeling. They will consider non-cash items like depreciation and amortization. Interest expenses will be reviewed, as will owner prerequisites. These are items that a professional business broker considers when advising a selling client on a selling price.
    *Insider Tip
    What about the Internet? The Internet is a real "buzz" word - and if its use is appropriate for your business, then developing a web site is important not only to your on-going business, but also to a buyer. Many buyers are conscious of what the Internet is doing for many businesses. If you have a web site for your business, it could be a big plus.

    Appearances Do Count
    The time to replace that old worn-out piece of equipment is before you decide to sell. Don't assume that a new owner will want to do it or that the price will be slightly lower because you haven't replaced it. The time to "spiff up" the business is now, even if you aren't selling. Fix the sign, replace the carpet, paint the place - make it look good. Even if you're not selling, it's just plain good for business, and you never know when the time to sell occurs. Keep-in-mind that anything that increases sales also increases profits and the all-important cash flow!

    Everything Has Value
    There are other things that add value to your business. Don't discount the value of customer lists, proprietary products and/or techniques, well-maintained equipment, secret recipes, customized software programs, or good employees. These are termed "off-balance sheet items," and although not used in most pricing models, they add to value. Look at your business very carefully so you don't overlook those items that make your business more attractive to the buyer.

    Eliminate the Surprises
    Long before you put your business on the market eliminate the surprises! Review every facet of the business and remedy any problems that could appear during the sale process. No one likes surprises - most of all potential buyers. Whether legal, accounting, environmental, or anything else - solve it now.
    *Insider Tip
    This may sound like something that should have been done when the business first started, so it may be "after-the-fact". You should create an operations manual. You may already have started one years ago, or simply, have thought of doing one. Now is the time. It may actually create added value to the business. Even if it doesn't, it will impress buyers that you have your business "act" together and should help you sell more quickly and effectively. Preparing a manual on how to operate your business can also be helpful even if you don't want to sell. It doesn't have to be elaborate, just cover the basics. A collection of ads that you have placed a catalog or sample of products, publications, or menus (if the business is food related) is also impressive. Include anything to do with the business that might be helpful for a new owner. However, don't include anything that is proprietary, such as customer lists, suppliers or secret recipes, etc.

    YOU CAN HELP
    We look forward to working with you in finding a suitable buyer for your business. You, as the seller, are an integral part of the total marketing program. We would like to offer a few friendly recommendations that will help in our marketing efforts. We have checked those items that we think will be especially applicable to your type of business.

    It might also be helpful if you took a good look at your business from the perspective of a buyer. Try to put yourself in the place of a prospective purchaser of the business. What would you do to make it more attractive or more saleable? Obviously, the financial records of your business are critical to the sale of your business, but how it looks is also important. First impressions really count! If a potential buyer doesn't like the appearance of your business, the rest of it may never get a chance. If you have any questions, please don't hesitate to call us. It's only by working together that we'll get the best results.

    You might want to check the following to see if any of them are applicable:
    • Keep normal operating hours. There may be a tendency to "let down" when you put your business up for sale. However, it's important that prospective buyers see your business at its best.
    • Repair signs, replace outside lights, etc. You don't want your business to look as if it has been neglected.
    • Maintain inventory at a constant level. If you let your inventory slide, your business will look neglected. If anything, increase it so your business will look busy.
    • Remove items that are not included in the sale and unnecessary items, especially if inoperative.
    • Repair non-operating equipment or remove it if you are not using it.
    • Tidy-up outside premises.
    • Spruce-up the inside of the business.

    COMMON SELLER QUESTIONS

    How long does it take to sell my business?
    It generally takes, on average, between five to eight months to sell most businesses. Keep in mind that an average is just that. Some businesses will take longer to sell, while others will sell in a shorter period of time. The sooner you have all the information needed to begin the marketing process, the shorter the time period should be. It is also important that the business be priced properly right from the start. Some sellers, operating under the premise that they can always come down in price, overprice their business. This theory often "backfires," because buyers often will refuse to look at an overpriced business. It has been shown that the amount of the down payment may be the key ingredient to a quick sale. The lower the down payment, generally 40 percent of the asking price or less, the shorter the time to a successful sale. A reasonable down payment also tells a potential buyer that the seller has confidence in the business's ability to make the payments.

    Why is seller financing so important to the sale of my business?
    Surveys have shown that a seller, who asks for all cash, receives on average only 70 percent of their asking price, while sellers who accept terms receive on aver

    Change From Science - Focus on the Stakeholders
    There are two main directions of change. The first is about resistance, the energy that is spend to keep a change from influencing you, of your organization. The other is the promotion of change. This is exactly the opposite direction. In both cases you need to analyse the stakeholders for understanding why the change is resisted (in the first case) or why it is proposed (the second case).The recent Pluto statement -- about redefining the definition of a planet -- is a typical example of the second case. Somehow there are stakeholders who will benefit from this new definition. Who are they? There is a difference between fundamental and applied science. The first is not bothered with commercialization, whereas the other is. Fundamental science may impact our society, but this happens sporadically. In the beginning of the previous century our thoughts where influenced by the discovery of quantum mechanics. And centuries before the findings of Galileo changed society even more.More often changes come from applications. Mobile technology for example made our life and society more flexible. This is the commercial stakeholders side. Today science is business. Life without biotechnology is already hardly imaginable, whereas we have just started to experiment with it. As one example.In that light the "new" statement about Pluto should be analyzed as such; what is at stake here? IF we solve this question we are able to understand the change. The first stakeholders are the scientists themselves. In light of current demanding result driven society, they are best off with new insights, changes and discoveries. If they can not find anything of real importance they should earn a cut in remuneration.Other stakeholders (on the commercial side) are the publishers. They are also possible sponsors of new research. The official educational publishing market – focused on schools – is not the most profitable publishing markets. Companies like Wolters Kluwer and Reed Elsevier have left these markets and fully dedicate themselves on the science market. Which is much more profitable. Changing schoolbooks could serve as a reasonable stake if you think about the current Planet discussion. What else would benefit from "publishing" this new definition?© 2006 Hans Bool
    liers or secret recipes, etc.

    YOU CAN HELP
    We look forward to working with you in finding a suitable buyer for your business. You, as the seller, are an integral part of the total marketing program. We would like to offer a few friendly recommendations that will help in our marketing efforts. We have checked those items that we think will be especially applicable to your type of business.

    It might also be helpful if you took a good look at your business from the perspective of a buyer. Try to put yourself in the place of a prospective purchaser of the business. What would you do to make it more attractive or more saleable? Obviously, the financial records of your business are critical to the sale of your business, but how it looks is also important. First impressions really count! If a potential buyer doesn't like the appearance of your business, the rest of it may never get a chance. If you have any questions, please don't hesitate to call us. It's only by working together that we'll get the best results.

    You might want to check the following to see if any of them are applicable:
    • Keep normal operating hours. There may be a tendency to "let down" when you put your business up for sale. However, it's important that prospective buyers see your business at its best.
    • Repair signs, replace outside lights, etc. You don't want your business to look as if it has been neglected.
    • Maintain inventory at a constant level. If you let your inventory slide, your business will look neglected. If anything, increase it so your business will look busy.
    • Remove items that are not included in the sale and unnecessary items, especially if inoperative.
    • Repair non-operating equipment or remove it if you are not using it.
    • Tidy-up outside premises.
    • Spruce-up the inside of the business.

    COMMON SELLER QUESTIONS

    How long does it take to sell my business?
    It generally takes, on average, between five to eight months to sell most businesses. Keep in mind that an average is just that. Some businesses will take longer to sell, while others will sell in a shorter period of time. The sooner you have all the information needed to begin the marketing process, the shorter the time period should be. It is also important that the business be priced properly right from the start. Some sellers, operating under the premise that they can always come down in price, overprice their business. This theory often "backfires," because buyers often will refuse to look at an overpriced business. It has been shown that the amount of the down payment may be the key ingredient to a quick sale. The lower the down payment, generally 40 percent of the asking price or less, the shorter the time to a successful sale. A reasonable down payment also tells a potential buyer that the seller has confidence in the business's ability to make the payments.

    Why is seller financing so important to the sale of my business?
    Surveys have shown that a seller, who asks for all cash, receives on average only 70 percent of their asking price, while sellers who accept terms receive on average 86 percent of their asking price. That's a difference of 16 percent! In many cases, businesses that are listed for all cash just don't sell. With reasonable terms, however, the chances of selling increase dramatically and the time period from listing to sale greatly decreases. Most sellers are unaware of how much interest they can receive by financing the sale of their business. In some cases it can greatly increase the amount received. And, again, it tells the buyer that the seller has enough confidence that the business can, indeed, pay for itself.

    What happens when there is a buyer for my business?
    When a buyer is sufficiently interested in your business, he or she will, or should, submit an offer in writing. This offer or proposal may have one or more contingencies. Usually, they concern a detailed review of your financial records and may also include a review of your lease arrangements, franchise agreement (if there is one), or other pertinent details of the business. You may accept the terms of the offer or you may make a counter-proposal. You should understand, however, that if you do not accept the buyer's proposal, the buyer can withdraw it at any time.

    At first review, you may not be pleased with a particular offer; however, it is important to look at it carefully. It may be lacking in some areas, but it might also have some pluses to seriously consider. There is an old adage that says, "The first offer is generally the best one the seller will receive." This does not mean that you should accept the first, or any offer -- just that all offers should be looked at carefully.

    When you and the buyer are in agreement, both of you should work to satisfy and remove the contingencies in the offer. It is important that you cooperate fully in this process. You don't want the buyer to think that you are hiding anything. The buyer may, at this point, bring in outside advisors to help them review the information. When all the conditions have been met, final papers will be drawn and signed. Once the closing has been completed, money will be distributed and the new owner will take possession of the business.

    What can I do to help sell my business?
    A buyer will want up-to-date financial information. If you use accountants, you can work with them on making current information available. If you are using an attorney, make sure they are familiar with the business closing process and the laws of your particular state. You might also ask if their schedule will allow them to participate in the closing on very short notice. If you and the buyer want to close the sale quickly, usually within a few weeks, unless there is an alcohol or other license involved that might delay things, you don't want to wait until the attorney can make the time to prepare the documents or attend the closing. Time is of the essence in any business sale transaction. The failure to close on schedule permits the buyer to reconsider or make changes in the original proposal. What can business brokers do - and, what can't they do?

    Business brokers are the professionals who will facilitate the successful sale of your business. It is important that you understand just what a professional business broker can do -- as well as what they can't. They can help you decide how to price your business and how to structure the sale so it makes sense for everyone -- you and the buyer. They can find the right buyer for your business, work with you and the buyer in negotiating and every other step of the way until the transaction is successfully closed. They can also help the buyer in all the details of the business buying process. A business broker is not, however, a magician who can sell an overpriced business. Most businesses are saleable if priced and structured properly. You should understand that only the marketplace can determine what a business will sell for. The amount of the down payment you are willing to accept, along with the terms of the seller financing, can greatly influence not only the ultimate selling price, but also the success of the sale itself.

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