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    Tales from the Corporate Frontlines: Workplace Ethics: Reaching the Highest Standard
    This article relates to the Ethics in the Workplace competency, commonly evaluated in employee surveys. It gives examples of how employees and customers consider ethical behavior and sound values an integral part of your organization. This competency covers a variety of topics like customer treatment, employee professionalism, and expected/acceptable organizational behaviors. At a high level, this competency will investigate the standards by which your employees treat your customers, co-workers, and the organization itself.This short story, Workplace Ethics: Reaching the Highest Standard, is part of AlphaMeasure's compilation, Tales from the Corporate Frontlines. It provides insight into one organization's efforts to establish and maintain the highest possible standard of ethics in the workplace.Anonymous SubmissionWhen I began working at a local no-profit organization, I had little experience with the concept of workplace ethics. My previous jobs had been in retail and health care, where I'd worked in team environments, and the companies I'd worked for weren't ethics oriented. I'd seen a few memos dealing with issues like sexual harassment, but no extensive workplace ethics programs appeared to be in place. When a situation arose that involved an ethics issue, employees turned to immediate supervisors for direction and then followed that direction.So, I was surprised when, only two weeks into my new job, I was asked to join a focus group dedica
    >
  • 7 Sales Techniques To Differentiate You From The Competition
  • The Top Five Traits of a Successful Salesperson
  • Closing The Sale
  • Turning Sales Techniques Into Sales Success!
  • Sales 101: Asking for the Order
  • How to Get Prospects to Return Your Call
  • Objections Are Buying Signals... Usually!
  • Do You Want Fries With That? - Using Suggestive Selling to Increase Your Sales
  • 3 Steps to Immediately Improve Sales
  • 10 Expressions to Avoid in Sales Communication
  • How To Get Clients To Take Immediate Action
  • Customers Do Not Know How To Ask Good Questions - That Is Your Job
  • The Monster Garage of eLearning
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    This article has been viewed 674 time(s).
    Article Submitted On: October 27, 2004

    Putting Trust in Professional Engineers in Your Business
    As a retired entrepreneur I was recently reflecting how I had always felt that our company needed to out innovate our competitors. In fact I spent countless hours considering how to be more efficient and use our machinery to make more money in less time and give us the edge over the competition.You know, I cannot even tell you how many things I have designed in my life. My entire company and all our proprietary equipment was designed by me, no degree, no engineering background, just common sense and trial and error and you know what? We built the best equipment the industry had ever known.The other day I was talking with someone who said he consulted with a professional engineer who said his project would never work. I laughed, but it was not at him, it was at my knowledge of reality and experience in actual observation, so this professional engineering stuff. Not buying it.In many cases you would be much safer when you go into the unknown to follow your gut when there is no trail and don't step in anything that smells, that is to say make obvious mistakes, which are known. But you have to push the envelope, other wise you will not win. What happen when you don’t?Instead you run redline with all the other engineers in the same race, around the same damn track and at the same speeds. Then you rely on the balls of a driver to win? What is the difference if they are driving the same cars built using the same plans. Scrap the rules; war follows no rules, r
    You want to increase the flow of sales revenue, but you are stymied by prospects' seemingly endless objections. Prospects say they're not interested. They tell you your price is too high, or this isn't the right time. You've heard all the objections. What can you do to get rid of these once and for all?

    Engineering Your Marketing
    When I was seven one of my favorite ways to spend a hot summer day with my friends was playing a backyard game wecalled "waterworks".

    We'd use a trowel to construct channels in the dirt, put the hose at one end and watch the water flow. If we wantedthe water to go straight, we'd remove rocks and debris toclear a path. We became sophisticated engineers, guiding water around corners and across short aqueducts. We felt like masters of the universe, directing the water where we wanted it to go. (You can bet my mother loved seeing uscome into the house at the end of the day.)

    Plan your marketing to take charge of increasing your sales. Your marketing can lead prospects to your products and services the way my friends and I engineered our waterworks; by making clear paths and removing obstacles. Channel your prospects' attention and interests and eliminate objections. Below are the four most common objections and ways to eliminate them.

    Lack of Interest
    Prospects need to understand what you do before they canbecome interested in what you have to offer. It is that simple. If you're marketing yourself as a lawyer, coach,accountant or fitness center, you're not telling people why they should be interested. To capture their interest, explain the problems you solve from their perspective.

    Lack of Leads
    You want people to email you, call you or go to your website to buy your products and services. But first you have to motivate them to contact you so you can market to them.

    Once you have their attention, use your conversation, your emails and your web site to ask them what they want and need.

    Lack of Credibility
    You want prospects to see you as the expert; the person and the firm that has the products and services they can rely on. One of the biggest challenges to attracting new clients is gaining their trust and being seen as the essential expert. Use your articles, ezine, and web site to demonstrate your expertise. Use testimonials from clients to tell prospects about the results you and your products have achieved.

    Pricing Objections
    Whether it is a $25 subscription or a $50,000 consulting fee, prospects object to price when they don't understand the value of the purchase. Establish a set of questions you can use to help prospects define what they want and what you are providing. When price is put in context, it becomes much less of an obstacle.

    Still not converting as many prospects to clients as you'd like? Use questions to find out more about what they want, and what their concerns are. Then address each of these objections up front and remove them as potential sales killers.

    Think of your target market as a reservoir of water waiting to be tapped. If you eliminate the barriers between them and you, you could send a steady stream of new clients and customers your way. Now, don't just imagine it, do it. Start eliminating your prospects' objections and create a clear path for them to become clients and customers. Help your prospects get what they want and you'll get what you want, more clients. 2004 © In Mind Communications, LLC. All rights reserved.

    The author, Charlie Cook, helps service professionals and
    small business owners attract more clients and be more
    successful. Sign up for the Free Marketing Plan eBook, '7
    Steps to get more clients and grow your business'
    at http://www.marketingforsuccess.com

    Other Recent EzineArticles from the Business:Sales-Training Category:

     

     

    This article has been viewed 674 time(s).
    Article Submitted On: October 27, 2004

    Franchise Consultants and Entrepreneurial Franchisor Start-ups
    In my retirement I like to keep myself available for up and coming entrepreneurs who may have questions about the industries I was previously involved with or the franchising business format that helped build my company.Not long ago a gentleman wished to receive some consultation for a mobile business concept to franchise. After discussing this with him he said that I almost scared him away from the Franchising Industry. I told him that; "It really is not that I want to scare you out of the franchise business; just let you know some of the realities, barriers and freight trains on that track if you care to walk down it."He asked about various franchise consultants out there and mentioned FranCorp, which has been in the franchising sector for over three decades now. I told him as a non-corporate type Franchisor that FranCorp was not my style. As a Franchise Consultant type myself indeed I only care about winning and that means anyone I might consult takes the market by storm and holds it.There is a much better consultant in Houston for new franchise market entrants in my opinion. He is not my style either, but he is of the highest integrity, honest and he also teaches certified IFA courses to get a CFE degree (Certified Franchise Executive). I think you can find him on the IFA website under "Vendors; Consultants."When picking a franchise consultant it is important to match business styles and to understand more about franchising too. I recommend that yo
    tention, use your conversation, your emails and your web site to ask them what they want and need.

    Lack of Credibility
    You want prospects to see you as the expert; the person and the firm that has the products and services they can rely on. One of the biggest challenges to attracting new clients is gaining their trust and being seen as the essential expert. Use your articles, ezine, and web site to demonstrate your expertise. Use testimonials from clients to tell prospects about the results you and your products have achieved.

    Pricing Objections
    Whether it is a $25 subscription or a $50,000 consulting fee, prospects object to price when they don't understand the value of the purchase. Establish a set of questions you can use to help prospects define what they want and what you are providing. When price is put in context, it becomes much less of an obstacle.

    Still not converting as many prospects to clients as you'd like? Use questions to find out more about what they want, and what their concerns are. Then address each of these objections up front and remove them as potential sales killers.

    Think of your target market as a reservoir of water waiting to be tapped. If you eliminate the barriers between them and you, you could send a steady stream of new clients and customers your way. Now, don't just imagine it, do it. Start eliminating your prospects' objections and create a clear path for them to become clients and customers. Help your prospects get what they want and you'll get what you want, more clients. 2004 © In Mind Communications, LLC. All rights reserved.

    The author, Charlie Cook, helps service professionals and
    small business owners attract more clients and be more
    successful. Sign up for the Free Marketing Plan eBook, '7
    Steps to get more clients and grow your business'
    at http://www.marketingforsuccess.com

    Other Recent EzineArticles from the Business:Sales-Training Category:

     

     

    This article has been viewed 674 time(s).
    Article Submitted On: October 27, 2004

    Telecommuting Position and Data Entry Work
    How Can I Land a Telecommuting Position and Data Entry Work?Where Do You Find This Type of Job?Finding a telecommuting position and data entry work is not complicated to do. You will find that when you are looking for a telecommuting job, the best place to look first would be any previous employers that you might have done work for before. Of course you want the previous employers to be ones that you left in good standing to even have a chance of getting a position like this.Does A Telecommuting Position and Data Entry Work Mean That You Work Strictly At Home?When you have a telecommuting position and data entry work, this means that you probably work primarily at home, using your own equipment. However, depending on your employer and their needs, you may be required to come into the office every so often or pick up and drop off work daily or even weekly.You just might be lucky enough to find a telecommuting position and data entry work where you can access everything online for the company that you are working for. That would be ideal for anyone that worked at home with children that are not in school yet. As this would mean that you would not have to worry about childcare while you picked up or dropped off work from an office. What Kind Of Companies Hire For Telecommuting Position And Data Entry Work?Any type of company that might need data entry work done would probably hire for a telecommuting position and data entry work to be done.
    ing Plan eBook, '7
    Steps to get more clients and grow your business'
    at http://www.marketingforsuccess.com

    Article Source: http://EzineArticles.com/?expert=Charlie_Cook

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    1. 7 Phrases You Can't Say in Sales
    2. Tips to Become a Super Salesman
    3. 7 Sales Techniques To Differentiate You From The Competition
    4. The Top Five Traits of a Successful Salesperson
    5. Closing The Sale
    6. Turning Sales Techniques Into Sales Success!
    7. Sales 101: Asking for the Order
    8. How to Get Prospects to Return Your Call
    9. Objections Are Buying Signals... Usually!
    10. Do You Want Fries With That? - Using Suggestive Selling to Increase Your Sales
    11. 3 Steps to Immediately Improve Sales
    12. 10 Expressions to Avoid in Sales Communication
    13. How To Get Clients To Take Immediate Action
    14. Customers Do Not Know How To Ask Good Questions - That Is Your Job
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    This article has been viewed 674 time(s).
    Article Submitted On: October 27, 2004

    50 Creative Places To Advertise Your Business For Free
    Have you grown tired of trying to figure out creative places to advertise your business? What about plain and simple creative ideas? Let me share with you fifty creative ideas. I hope this list gets your creative juices flowing.1. Take a small zip close baggy (snack sizes work well) and include the following in it:Your Business Card, Business Opt Mini Flier a Piece of Candy such as hard candy or a lollipop, mini flier of current host specials, discount coupon (optional) etc.Hand these out to the bank tellers, retail cashiers, at your kids sport events, every where you go!2. When I stay at hotels & motels I leave a mini catalog, my business card & discount coupon and the mini coin canister for the maid! I put her tip inside the mini coin canister! I have gotten 3 orders by doing this!Be creative when you leave tips for Hotel Maids, Waitresses, Waiters, Hair Dressers, etc. Don't just hand them your business card, make it memorable!You can also buy cute little beaded change purses at your local dollar discount store!3. Print out fliers with your contact info (not your personal address), your website address & email address along with any current specials you are offering.Then contact local area mobile home park offices, apartment complex rental offices, housing developments etc and ask them if you can leave fliers in their office or hang on their tenants doors. Give the office employees a free gift or discount on thei
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    3. 7 Sales Techniques To Differentiate You From The Competition
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    5. Closing The Sale
    6. Turning Sales Techniques Into Sales Success!
    7. Sales 101: Asking for the Order
    8. How to Get Prospects to Return Your Call
    9. Objections Are Buying Signals... Usually!
    10. Do You Want Fries With That? - Using Suggestive Selling to Increase Your Sales
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    This article has been viewed 674 time(s).
    Article Submitted On: October 27, 2004

    Building Trust in Your Business Relationships - 10 Steps
    There are some simple things you can do with your people to ensure that they start to trust you. As a letter from Mike Emmott of the Chartered Institute of Personnel and Development in the UK says, in April 2005's UK Management Today says:-"Our surveys show that only one in four employees trust senior management to look after their interests"Is that not appalling? How on earth can businesses develop, survive and above all hang onto their best people if they are seen to be untrustworthy?It's horrible.There is an article below which talks a little about 'Rapport Building', but to supplement that, here are Ten Steps to help you build trust with your people. Keep Your Promises If you can't keep a promise, then don't make it in the first place - it is a big negative emotion being let down in this way.Never Tell Lies Why would you? And if you have to, it's much, much more about you. Your people will really lose faith in you fast.Keep Confidences Sometimes people will tell you things that they don't want broadcast - they need you to hear them sometimes. But keep it to yourself. Do not be the instigator of gossip and rumour.Communicate as Fully as Possible Keep as little from your people as you can. Communicate as openly as possible. Sometimes you have to hold some information back - it happens, but think really c
    >
  • 7 Sales Techniques To Differentiate You From The Competition
  • The Top Five Traits of a Successful Salesperson
  • Closing The Sale
  • Turning Sales Techniques Into Sales Success!
  • Sales 101: Asking for the Order
  • How to Get Prospects to Return Your Call
  • Objections Are Buying Signals... Usually!
  • Do You Want Fries With That? - Using Suggestive Selling to Increase Your Sales
  • 3 Steps to Immediately Improve Sales
  • 10 Expressions to Avoid in Sales Communication
  • How To Get Clients To Take Immediate Action
  • Customers Do Not Know How To Ask Good Questions - That Is Your Job
  • The Monster Garage of eLearning
  •  

     

    This article has been viewed 674 time(s).
    Article Submitted On: October 27, 2004



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