Money ISN’T everything. How many times have you bought something you couldn’t afford, or shouldn’t have, or was a splurge to “treat” yourself? Do you know of any people who have done so? This is an important thing to remember in sales

1. STRENGTH.

2. EMOTION.

3. CONFIDENCE.

If you are in sales or taking customer cancellation calls, exercising these three qualities well can help you be more successful.

Your strength will come from the knowledge of your product and the ability to get back up after a fall.

Your emotion will come from your belief, real or feigned, that your product is the best product in its class, and your empathy for the reasons why customers would want to stop using your product and/or to go with a competitor.

Your confidence will come from within; it is something you should demonstrate so that others believe in what you are telling them. If you do not sound confident that you can handle what problems come across your desk, then customers will not have confidence in you.

These three qualities combined are a powerful force. I have seen even the shyest of people exercise all of them! People can really open up when given all the tools they need to do something, like win over customers. Being outgoing and confident are simply qualities of a professional.

Here are some tips that can help you put your strength, emotion, and confidence to work at keeping customers coming your way.

Money ISN’T everything. How many times have you bought something you couldn’t afford, or shouldn’t have, or was a splurge to “treat” yourself? Do you know of any people who have done so? This is an important thing to remember in sales

Your emotion will come from your belief, real or feigned, that your product is the best product in its class, and your empathy for the reasons why customers would want to stop using your product and/or to go with a competitor.

Your confidence will come from within; it is something you should demonstrate so that others believe in what you are telling them. If you do not sound confident that you can handle what problems come across your desk, then customers will not have confidence in you.

These three qualities combined are a powerful force. I have seen even the shyest of people exercise all of them! People can really open up when given all the tools they need to do something, like win over customers. Being outgoing and confident are simply qualities of a professional.

Here are some tips that can help you put your strength, emotion, and confidence to work at keeping customers coming your way.

Money ISN’T everything. How many times have you bought something you couldn’t afford, or shouldn’t have, or was a splurge to “treat” yourself? Do you know of any people who have done so? This is an important thing to remember in sales

Your confidence will come from within; it is something you should demonstrate so that others believe in what you are telling them. If you do not sound confident that you can handle what problems come across your desk, then customers will not have confidence in you.

These three qualities combined are a powerful force. I have seen even the shyest of people exercise all of them! People can really open up when given all the tools they need to do something, like win over customers. Being outgoing and confident are simply qualities of a professional.

Here are some tips that can help you put your strength, emotion, and confidence to work at keeping customers coming your way.

Money ISN’T everything. How many times have you bought something you couldn’t afford, or shouldn’t have, or was a splurge to “treat” yourself? Do you know of any people who have done so? This is an important thing to remember in sales

Here are some tips that can help you put your strength, emotion, and confidence to work at keeping customers coming your way.

Money ISN’T everything. How many times have you bought something you couldn’t afford, or shouldn’t have, or was a splurge to “treat” yourself? Do you know of any people who have done so? This is an important thing to remember in sales

Money ISN’T everything. How many times have you bought something you couldn’t afford, or shouldn’t have, or was a splurge to “treat” yourself? Do you know of any people who have done so? This is an important thing to remember in sales and customer retention: people will buy things even if they shouldn’t. Who REALLY needs half of the things everybody owns?

Ask questions. Get to the bottom of why people are not buying your service. Don’t worry, most people love to talk about themselves, and will answer questions asked of them. If you are afraid, just remember, the worst thing that can happen is that they will say no. “The only thing we have to fear is fear itself.”

Keep it simple. Avoid excessively long or complicated sales pitches. That can confuse or inconvenience callers. Few people will be leaning forward hanging on every word, as they probably just wanted to make a quick call. (It also won't help your call times.)

Know your company. Know your products, services, and public web pages ‘in and out’. Know your company’s history, office locations, and who’s who in your organization.

Feel for real. The sales pitch should many times be part of a natural conversation. It should often be a natural solution or recommendation. Be yourself. Go one level higher: be your BEST self.

Listen, listen, listen. Let the customer talk, hear where they are coming from, empathize, break the ice. Consider emulating somebody you k