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    How to Build Customer Relationships
    Building a lasting relationship with your customers is a vital marketing strategy in ensuring the existence of your business. Making your customers unhappy even once can impact their likelihood of ever revisiting.Small, local stores, retailers, and companies, can sometimes offer more personable service be
    notes. She may describe someone you already know, or have as a client. (Of course, you can't just recommend her willy- nilly, but you can let it be known, to those who are interested, that you have met an accountant who really impressed you.)

    Don't push it, but be ready to offer your specifications for the prospects you're looking for, if she asks. But don'

    Increase Repeat Business and Referrals with Direct Mail
    So you have been writing mortgages like crazy now for the last few years. You have a pretty big database of customers and hopefully you have been getting and keeping full contact information for them. An organized database is the first key to customer retention.The next step is to put together a direct ma
    One northern Manitoba February, Bert, a new AA convert, was driving me from Flin Flon to The Pas to work with another agent. Bert's enthusiasm for AA bubbled throughout the trip, and I learned many things that helped me improve my life.

    One was that "You've got to give it away to keep it". To Bert, at the time, this meant spread the AA philosophy. To me, it meant the sharing of all ideas.

    It also applies to referrals. To get them, give them.

    You want referrals. And you know many others who also want them. Have you given them any? If not, why should you expect any from them?

    Consider your accountant, your CA. How does she acquire new clients? Through referrals. Have you ever given her any?

    No? Then take her to lunch. While you're eating find out as much as you can about her---the sort of stuff that anyone hiring a CA would want to know. And what you need to know in order to refer her.

    When you get to coffee tell her, "I'm asking you all these questions because every so often someone asks me if I know of a good accountant. I'd like to be able to recommend you."

    "But some of those who ask may not be what you want. So tell me, how will I know if they're a good prospect for you?"

    Wow! Imagine if someone asked you that. Wouldn't you be elated? This is exactly what any prospect-seeker dreams of. Someone who is willing to feed her leads and asks what kind!

    Listen closely her. You might even want to take notes. She may describe someone you already know, or have as a client. (Of course, you can't just recommend her willy- nilly, but you can let it be known, to those who are interested, that you have met an accountant who really impressed you.)

    Don't push it, but be ready to offer your specifications for the prospects you're looking for, if she asks. But don't

    What Makes a Successful Yellow Page Ad Headline?
    Be daring and be different!As a former Yellow Page consultant for 25 years, I would recommend you take the time to figure out what makes you different from your competition and work from that base. After all, how else is Mrs. Jones going to choose from the hundreds of plumbers in the directory?<
    eant the sharing of all ideas.

    It also applies to referrals. To get them, give them.

    You want referrals. And you know many others who also want them. Have you given them any? If not, why should you expect any from them?

    Consider your accountant, your CA. How does she acquire new clients? Through referrals. Have you ever given her any?

    No? Then take her to lunch. While you're eating find out as much as you can about her---the sort of stuff that anyone hiring a CA would want to know. And what you need to know in order to refer her.

    When you get to coffee tell her, "I'm asking you all these questions because every so often someone asks me if I know of a good accountant. I'd like to be able to recommend you."

    "But some of those who ask may not be what you want. So tell me, how will I know if they're a good prospect for you?"

    Wow! Imagine if someone asked you that. Wouldn't you be elated? This is exactly what any prospect-seeker dreams of. Someone who is willing to feed her leads and asks what kind!

    Listen closely her. You might even want to take notes. She may describe someone you already know, or have as a client. (Of course, you can't just recommend her willy- nilly, but you can let it be known, to those who are interested, that you have met an accountant who really impressed you.)

    Don't push it, but be ready to offer your specifications for the prospects you're looking for, if she asks. But don'

    The Art of Haggling
    Did you know that at one time in this country that there were no fixed prices on anything. You would go into a store and find an item you needed then you would begin the process of negotiating the price. This might seem foreign to us today, but it use to be the rule. In a later article I'll talk more about th
    take her to lunch. While you're eating find out as much as you can about her---the sort of stuff that anyone hiring a CA would want to know. And what you need to know in order to refer her.

    When you get to coffee tell her, "I'm asking you all these questions because every so often someone asks me if I know of a good accountant. I'd like to be able to recommend you."

    "But some of those who ask may not be what you want. So tell me, how will I know if they're a good prospect for you?"

    Wow! Imagine if someone asked you that. Wouldn't you be elated? This is exactly what any prospect-seeker dreams of. Someone who is willing to feed her leads and asks what kind!

    Listen closely her. You might even want to take notes. She may describe someone you already know, or have as a client. (Of course, you can't just recommend her willy- nilly, but you can let it be known, to those who are interested, that you have met an accountant who really impressed you.)

    Don't push it, but be ready to offer your specifications for the prospects you're looking for, if she asks. But don'

    Do You Want to Just Survive or Thrive? (Part 1)
    You’ve probably heard this, or maybe you will relate to this personally. Have you ever arrived somewhere and wondered, “How did I get here?” or “Why am I here?”Have you ever wondered if you’ve missed the boat (with your family on it)?Life is a battle that must be fought if there is to be a favorabl
    you."

    "But some of those who ask may not be what you want. So tell me, how will I know if they're a good prospect for you?"

    Wow! Imagine if someone asked you that. Wouldn't you be elated? This is exactly what any prospect-seeker dreams of. Someone who is willing to feed her leads and asks what kind!

    Listen closely her. You might even want to take notes. She may describe someone you already know, or have as a client. (Of course, you can't just recommend her willy- nilly, but you can let it be known, to those who are interested, that you have met an accountant who really impressed you.)

    Don't push it, but be ready to offer your specifications for the prospects you're looking for, if she asks. But don'

    The Genius Of Persistence
    Every time we plug an appliance into the wall, it’s because he figured electricity out for us. His incandescent bulb changed our world. He literally spread the light of his genius around the world.Thomas Alva Edison.150 years have passed since he was born.What is the most remarkable thing a
    notes. She may describe someone you already know, or have as a client. (Of course, you can't just recommend her willy- nilly, but you can let it be known, to those who are interested, that you have met an accountant who really impressed you.)

    Don't push it, but be ready to offer your specifications for the prospects you're looking for, if she asks. But don't expect it. Wait for it to come naturally. It may take years, but eventually she will be giving you referrals.

    Now visualize yourself having a lunch like this every week with a different prospect-seeker. Think of the various accounting specialists, lawyers, financial planners, even competitors, to whom you could be giving referrals. And who may feel obliged to return the favour.

    But don't ask them to lunch with that in mind or you'll blow it. Be gracious. Give it away to get it!

    And schedule monthly follow-up phone calls to let them know you haven't forgotten them.

    And so they won't forget you.

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