Casual Articles - Business

Handling Customer Complaints
Even the best business will receive an occasional customer complaint. Knowing how to resolve these complaints will help you gain loyal customers who will then refer others to your business. Here are some important tips.1. Listen carefully to the customer and gather as much information as possible.2. Restate the complaint as you understand it. This ensures that you completely understand what the situation is.3. Resolve the problem as quickly as possible. Tell the person you are sorry this happened and ask what you can to do to make this right. Do not

all Centre Agent (CCA): Hi, may I help you?

My wife: Yes, our mortgage is coming up for renewal and the last time our mortgage was due someone contacted us several months bef

Branding - A Good Place to Start
If a potential customer can recognize your brand, your marketing efforts are paying off and business relationships will be easier to obtain. I went to a recent networking event and was doing my pitch with selling Sales Process Consulting under the Power Marketing International flag. We had previously been at trade shows, networking events, put on a seminar and even had one training and eCoaching session under our belts. I felt that we had likely only touched two hundred people at the most in our efforts. We were too new in the game to gain more recognition. Much to my s

My wife and I recently needed to renew our mortgage for another term. The last time our mortgage was due, our bank called several months in advance and offered a good interest rate so we automatically renewed with them. This year, however, was a bit different. We decided to do a bit of homework before speaking to our bank so that we would be in a better position to negotiate a better interest rate. We did some research and found a lender who offered an extremely attractive interest rate—almost two full percentage points below the posted rate of our bank.

Armed with this information, my wife called our bank directly but was transferred to a call centre. Here’s a summary of the telephone conversation.

Call Centre Agent (CCA): Hi, may I help you?

My wife: Yes, our mortgage is coming up for renewal and the last time our mortgage was due someone contacted us several months befo

5 Hot Tips for the Home Based Business Entrepreneur
If you're reading this, chances are there is one thing for sure: you have an interest in becoming a home based business entrepreneur. Maybe you're adventurous and are sick of the rat race that you're living and want to live the experience of owning your own business. Or perhaps, you eventually want to become self employed so you have more time and freedom. Whatever the reason, there's one main goal that always seems to be the do-or-die ingredient of a successful home business: to succeed and profit as a home based business entrepreneur and live the life of your dreams.<

so we automatically renewed with them. This year, however, was a bit different. We decided to do a bit of homework before speaking to our bank so that we would be in a better position to negotiate a better interest rate. We did some research and found a lender who offered an extremely attractive interest rate—almost two full percentage points below the posted rate of our bank.

Armed with this information, my wife called our bank directly but was transferred to a call centre. Here’s a summary of the telephone conversation.

Call Centre Agent (CCA): Hi, may I help you?

My wife: Yes, our mortgage is coming up for renewal and the last time our mortgage was due someone contacted us several months bef

How to Get a FREE Computer, Scale & Printer from DHL
UPS, FedEx and DHL all have programs in place to provide higher volume shippers with computers, printers and scales to process their shipments. The problem for most small businesses is that they can not meet the volume requirements to qualify for the program. The rate discounts offered often fluctuate based on the weekly or monthly volume. This causes problems because the business doesn’t know exactly what their shipping expense is going to be. If their volume drops too low they are penalized by being placed on book rates. If you know the right people you can get

ion to negotiate a better interest rate. We did some research and found a lender who offered an extremely attractive interest rate—almost two full percentage points below the posted rate of our bank.

Armed with this information, my wife called our bank directly but was transferred to a call centre. Here’s a summary of the telephone conversation.

Call Centre Agent (CCA): Hi, may I help you?

My wife: Yes, our mortgage is coming up for renewal and the last time our mortgage was due someone contacted us several months bef

Direct Mail for Lawn Care Companies - 5 Secrets to Using It Successfully
As you take a look around, there would appear to be an unlimited number of ways a small business can spread the word about their specific product or service. While these methods range from traditional to the unprecedented, one method that has been around longer than most yet has proven to be very effective is direct mail.Now, even though most small businesses are aware of this method and many have used it as part of their marketing efforts, the sad reality is that the majority don’t know how to make the most of this powerful marketing method. Because of this, t

d rate of our bank.

Armed with this information, my wife called our bank directly but was transferred to a call centre. Here’s a summary of the telephone conversation.

Call Centre Agent (CCA): Hi, may I help you?

My wife: Yes, our mortgage is coming up for renewal and the last time our mortgage was due someone contacted us several months bef

Revolutionary Approach to Customer Service
Why? Despite unfulfilled promises from companies, long waits, cold treatment and delayed return calls by customer service staffs, customers rarely complain and keep coming back to your business, provided your competitors are not doing any better than you. That's a fact!Rule of Thumb1. Create a Vision of Perfection.Make it easier for your customers to do business with. Make it a warm and pleasant experience for your customer. It is a must to train staff to be sensitive to the need of the customers, be attentive, warm and knowledgeable s

all Centre Agent (CCA): Hi, may I help you?

My wife: Yes, our mortgage is coming up for renewal and the last time our mortgage was due someone contacted us several months beforehand but we haven’t heard anything from you yet.

CCA: No problem. What branch do you bank with? I’ll contact someone there and they can probably renew your mortgage over the telephone.

MY wife waited several minutes until the agent came back on the line.

CCA: I’m sorry ma’am. They don’t want to talk to you. Your mortgage isn’t due for six weeks so we can’t renew it right now.

Wife: I don’t want renew it yet. I just want to get some information.

CCA: There’s nothing they can do—it’s too early.

Wife: So no one will talk to me about this?

CCA: No ma’am.

Wife: My husband and I have received a quote from another mortgage company and they’re offering a good interest rat

HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.casualarticles.com/article/39435/casualarticles-Who-is-Costing-You-Money.html">Who is Costing You Money?</a>

BB link (for phorums):
[url=http://www.casualarticles.com/article/39435/casualarticles-Who-is-Costing-You-Money.html]Who is Costing You Money?[/url]

From talking with business owners, both clients and non-clients, I've found that more than any other reason, business hire graphic designers to grow their business, make them more successful and MAKE THEM MORE MONEY. That's not what art does, that’s not what Picasso does – so as a business owner, maybe you shouldn’t hire Picasso for your graphic and web design.

Effective management during change is not as difficult as it many seem. Learn the practical steps & leadership attributes necessary to insure a healthy & productive environment even in the midst of upheaval.

Some enterprising click-workers roam from Internet cafe to Internet cafe in large third world cities with lists of web sites in their hands. They may use up to 15 different cafes per day in an effort to show the Google database different IP addresses.

Tags

Links

Casual Articles - Who is Costing You Money?

Related Articles: