e talking? Not a chance! They then go into a diatribe about the lack of maintenance and all the problems with the system and then tell the customer they need to figure a price for all of this.

Usually they go out to the truck to gather all the pricing further creating dissonance without a solution until the client is driven to cal

REASON #3 - They try to sell what is already sold.

Selling a solution for a problem that the customer has called you for should be the easiest thing to do. After all, the customer wouldn't have called you if they didn't want it done.

You can assume then that the only reason they would change their mind is something the tech said or did. What is it they are saying to screw it up? These techs feel they are 'educating' customers when they explain a problem. What they are really doing is 'boring' them. Describe what the parts do, not what they are.

Sell today - educate tomorrow!

REASON #4 - Creating problems with no solution.

There have been many studies on creating dissonance with buyers to get them to act or purchase. In the contracting world this means finding and bringing problems to the client.

Creating dissonance does work, however when creating or explaining problems the solution must IMMEDIATELY follow the explanation of this trouble. Techs that suck explain the problem to the customer way too early before they have found a solution or a price.

They babble on for seems like an eternity giving the client a FREE Consulting session before they have ever found or priced out a solutions for the client. In common terms, the sales person becomes a pain in the a**.

You thought they were done talking? Not a chance! They then go into a diatribe about the lack of maintenance and all the problems with the system and then tell the customer they need to figure a price for all of this.

Usually they go out to the truck to gather all the pricing further creating dissonance without a solution until the client is driven to call

said or did. What is it they are saying to screw it up? These techs feel they are 'educating' customers when they explain a problem. What they are really doing is 'boring' them. Describe what the parts do, not what they are.

Sell today - educate tomorrow!

REASON #4 - Creating problems with no solution.

There have been many studies on creating dissonance with buyers to get them to act or purchase. In the contracting world this means finding and bringing problems to the client.

Creating dissonance does work, however when creating or explaining problems the solution must IMMEDIATELY follow the explanation of this trouble. Techs that suck explain the problem to the customer way too early before they have found a solution or a price.

They babble on for seems like an eternity giving the client a FREE Consulting session before they have ever found or priced out a solutions for the client. In common terms, the sales person becomes a pain in the a**.

You thought they were done talking? Not a chance! They then go into a diatribe about the lack of maintenance and all the problems with the system and then tell the customer they need to figure a price for all of this.

Usually they go out to the truck to gather all the pricing further creating dissonance without a solution until the client is driven to cal

any studies on creating dissonance with buyers to get them to act or purchase. In the contracting world this means finding and bringing problems to the client.

Creating dissonance does work, however when creating or explaining problems the solution must IMMEDIATELY follow the explanation of this trouble. Techs that suck explain the problem to the customer way too early before they have found a solution or a price.

They babble on for seems like an eternity giving the client a FREE Consulting session before they have ever found or priced out a solutions for the client. In common terms, the sales person becomes a pain in the a**.

You thought they were done talking? Not a chance! They then go into a diatribe about the lack of maintenance and all the problems with the system and then tell the customer they need to figure a price for all of this.

Usually they go out to the truck to gather all the pricing further creating dissonance without a solution until the client is driven to cal

problem to the customer way too early before they have found a solution or a price.

They babble on for seems like an eternity giving the client a FREE Consulting session before they have ever found or priced out a solutions for the client. In common terms, the sales person becomes a pain in the a**.

You thought they were done talking? Not a chance! They then go into a diatribe about the lack of maintenance and all the problems with the system and then tell the customer they need to figure a price for all of this.

Usually they go out to the truck to gather all the pricing further creating dissonance without a solution until the client is driven to cal

e talking? Not a chance! They then go into a diatribe about the lack of maintenance and all the problems with the system and then tell the customer they need to figure a price for all of this.

Usually they go out to the truck to gather all the pricing further creating dissonance without a solution until the client is driven to call another company in the phone book, usually while the tech is in the truck.

What happened to all the supposedly great bonding that the sales person developed? Did you ever notice how the customer is somehow 'different' after you return with the prices in this scenario?

Don't describe the problem until you have priced it first. Dissonance followed by solution immediately is indeed truly a solution that will create action.